Rated 5 out of 5 by Rebey Great locatiion and amenities
Hotel has great location and knowledgeable staff. We were greeted graciously and when we needed anything was promptly responded to. Great hotel to stay at while in New York.
November 27, 2012
Rated 5 out of 5 by treb2014 Hotel is excellent!
great overall hotel and location.
my only wish would be a better tub in the room to soak in, besides that the room was fantastic
May 26, 2014
Rated 5 out of 5 by dr64 great location
SPG club had great views from the 44th floor. Staff in the breakfast area were wonderful, helpful and after 2 days recognized us and made us feel very welcome and at home.
April 12, 2013
Rated 4 out of 5 by Domhotel Very convenient.
Billing needs work. I was charged for something called Link@sheraton.cafe that I never used and despite a phone call and two e-mails nothing has been done to correct this.
June 20, 2013
Rated 4 out of 5 by Jean74 Hotel personnel
Every member of the staff we encountered met our every need with a smile and a willingness to accommodate us.
June 8, 2014
Rated 4 out of 5 by FPYE This hotel has excellent personnel
Staff are uniformly great. Toomy Rodriguez and Barbara, and all who attend the 44th floor lounge both at breakfast and in the evenings, deserve high commendation.
March 17, 2014
Rated 4 out of 5 by Me223 Check out takes too long!
The Gold & Platinum lane should be for Gold & Platinum members. It seems like every time I go to check out, I'm waiting in a hugely ridiculous line of people checking in.
December 18, 2012
Rated 5 out of 5 by wayneb123 Sheraton Towers New York
I fly to New York several times a month for business and pleasure. I ALWAYS stay at the Sheraton Towers. It is close to everything I do and the staff is great.
May 31, 2013
Rated 2 out of 5 by bjls Needs improvement
Staff were broadly unfriendly and unwelcoming. I travel around the world with Starwood and this hotel experience was a total disappointment relative to other properties.
December 9, 2013
Rated 5 out of 5 by Henrythethird Relaxed
Felt safe and welcome every time I have come here
July 3, 2014
Rated 4 out of 5 by Melis Location location
Great helpful staffs, excellent location! Busy hotel, paper thin walls, NY city never sleeps anyways. Would recommend this hotel to all my friends and family.
March 28, 2014
Rated 4 out of 5 by Au98 convenience to everywhere
If you can walk , you can use this as a base for your Big Apple Adventure.
food, shopping, theatre, indulging,
May 27, 2014
Rated 5 out of 5 by padb24 Great Registration
We were met by a professional, friendly woman named Joy! What a joy she was. She was a great first impression. Room was very clean and new. Great experience all around!
October 31, 2012
Rated 3 out of 5 by ssgron met my expectations
this hotel met my expectations . rooms were clean and comfortable. However i find it rather odd that they charge 14.95 per day for wireless intrnet access in the rooms.
February 21, 2013
Rated 4 out of 5 by FL14 This hotel is popular with large groups
Hotel had several large groups and/or conventions ongoing during our stay. If you want to avoid congested lobbies, etc. be sure to ask before booking.
April 16, 2014
Rated 4 out of 5 by appleby Time square Sheraton
This hotel is conveniently located to all of midtown Manhattan. They provide a quality high capacity facility with many rooms but still a personalized service.
March 15, 2014
Rated 4 out of 5 by Janelle56 Excellent customer service
My first time staying at Sheraton Times Square; great experience. I will recommend hotel to colleagues, friends, & family.
May 26, 2014
Rated 5 out of 5 by Patty510 Convenient to ALL NYC attractions!
I love the fact that I can walk to almost anywhere, and the subway is right next door!
June 18, 2014
Rated 3 out of 5 by Janef Overall it was fine
However the bag storage was not acceptable. The line was almost out the door to store bags. It was slow and I almost missed an appointment.
May 6, 2014
Rated 3 out of 5 by NN2TRVL Comfortable room, but bathroom needs to be cleaned better
The rooms are quite big for NY, and the beds are very comfortable. The bathrooms need to be cleaned much better than they are and this seems to be a consistent issue.
January 13, 2013
Rated 5 out of 5 by will90 Went over Christmas.
We spent Christmas in New york and this hotel was wonderful. One of the finest i've stayed in. The workers were very helpful and friendly. We will definately be back.
March 13, 2013
Rated 5 out of 5 by bevgd This hotel was beyond expectations
location was excellant, central for all sights.
hotel staff were very friendly and helpful.
hotel room was comfortable and clean.
Facilities at hotel were very good.
July 28, 2012
Rated 4 out of 5 by MisterT1 Good Location, Good Staffs
hotel is located in a very good location.
Staffs are all excellent and Friendly.
Never had any problem for the 15 years or so of my stay at this hotel time to time.
October 27, 2012
Rated 2 out of 5 by mitch111 They need more people to help at the front desk
check in too slow and anytime trying to get help at the front desk had to wait.
June 20, 2014
Rated 4 out of 5 by erick78 Broadway
Its the perfecto choice hotel if you want to be in a nice place at walking distances of broadway.
June 10, 2014
Rated 2 out of 5 by JDNJ don't stay here
the rooms are too small. there are too many rooms. the staff are overwhelmed by the volume of people they are servicing. some were even rude enough to demand tips.
February 20, 2013
Rated 3 out of 5 by Andrew411 Bag Check Service - Room Size
Bag check service is understaffed. It took over 10 minutes to check the bag and about another 10 minutes to pick it up. Room with queen size bed was very cramped.
June 22, 2013
Rated 5 out of 5 by Jiml44 Nice stay
Nice rooms, Friendly Staff. Stayed one night to go to a Yankee Game. Subway to Yankee Stadium Right outside the entrance to the Hotel. 5 min. walk to Time Square.
June 4, 2013
Rated 1 out of 5 by Meelis The worst sheraton hotel I ever used
Very unfriendly and unprofessional stuff.
Clients are Händeli as trash
June 22, 2014
Rated 4 out of 5 by Dingo987 Good location
Good location. Pillows were soft, almost too soft and they were all consistently soft. No hot tub or steam room. Room servoce good and speedy. Doorman attentive.
January 14, 2013