Rated 5 out of 5 by mm52 comfortable
i have stayed there several times....always very satisfied...will stay again when in NYC
July 26, 2012
Rated 3 out of 5 by AC123 Location is good but room needs improvement
Location is good but the facilities are not what I expected. Restroom needs improvement.
July 1, 2013
Rated 3 out of 5 by fredx concierge
poor advice from concierge on local eatery - a rip off family diner
March 7, 2014
Rated 5 out of 5 by GEORG41 THIS HOTEL MET ALL OUR NEEDS
LOVED OUR ROOM- STAFF VERY HELPFUL WITH A SMILE-LOCATION PERFECT- MET ALL OUR NEEDS
December 26, 2013
Rated 5 out of 5 by Erick34 Clean and New
Room was beautiful, and just remodeled, very clean and nice view of Time Squares.
December 4, 2012
Rated 5 out of 5 by Jack VP International
As usual, super, stay at Starwood hotels around the world wherever avail or convenient
June 8, 2013
Rated 3 out of 5 by girlie Hotel is conveniently located
It is near good restaurants, broadway shows and access to different place in the city.
October 11, 2012
Rated 4 out of 5 by Tessa Check-in
You would expect a friendlier attitude át the reception towards regular SPG customers.
February 8, 2013
Rated 5 out of 5 by caw28 Great hotel--all features
All of the hotel front desk, tour, bell hop and consigerge services were outstanding!!
July 30, 2012
Rated 4 out of 5 by 10sump Close to Times Square
Staff very conciliatory. Wish I could get a quieter room on a higher floor next year.
September 12, 2012
Rated 4 out of 5 by Pere80 Great Room
The room was great. It just looks a little old. The location of the hotel is PERFECT!
March 6, 2013
Rated 4 out of 5 by Jex1 Happy bed
Our room was very comfortable. Great bed and room design. I actually used the divan!
October 31, 2012
Rated 5 out of 5 by Tazman96 Great hotel Great location
I willd definite stay here again. Hotel was clean, modern and the service was great!
September 23, 2012
Rated 5 out of 5 by GS90802 Always a good choice
With all the hotels in NY, I continually find this one of the best!
February 24, 2014
Rated 5 out of 5 by Grrink outstanding stay!
great location and great staff always taking theextra steps to make my stay perfect
September 15, 2013
Rated 3 out of 5 by beasleykate Would Not Stay Here Again
For the price paid per night, I was extremely displeased with the hotel amenities and customer service provided by this hotel. I have never had this poor of an experience with a hotel of this caliber. It took 3 calls down to room service (and an hour of my time) to get a menu brought to my room because one was not left in there. I also think it is a dis-service to customers to charge $10/day to utilize the fitness facility. Exercise in and of itself is already a barrier for many people so it is not in the best interest of your customers to create another barrier to exercise. I believe it is also the responsibility of the hotel staff to ensure ALL paying customers are having an enjoyable experience and to monitor for any situations that would cause an unpleasant experience. We had individuals on our hallway who were using recreational drugs (i.e. pot) and it smelled up the entire hallway. There was also a person 2 doors who thought it would be ok to loudly practice his/her trumpet playing. Overall, it was not an enjoyable experience (especially compared to other very nice hotels I have stayed at).
The only good experience we had was with one of the receptionists who upgraded our room to a king size bed and added "free" wifi to our stay.
April 1, 2014
Rated 5 out of 5 by Willybill40 Our Stay in NYC
Room was very clean and the staff friendly.
Perfect location to everything in NYC.
October 25, 2012
Rated 4 out of 5 by stacmcg1984 great stay
everything was great about my stay and all the staff was very friendly and helpful
December 1, 2012
Rated 5 out of 5 by Lgilinets Nice place to stay
Rooms are small but comfortable. Club room Ned's to be updated with better snacks.
January 5, 2013
Rated 4 out of 5 by Grams Great NY Hotel
Fantastic Manhatten Location. Walking distance/metro to all sites and restaurants.
December 19, 2012
Rated 3 out of 5 by Nicola61 this hotel is a mess
Check in : a nightmare and very rude
In house: very much on the average/poor level
May 22, 2013
Rated 5 out of 5 by Preto this hotel has a great location
i have been staying in this hotel for more than 30 years and I enjoyed each stay.
October 3, 2013
Rated 5 out of 5 Front desk and Door
Excellent job from Front Desk Agent Alex and Door Man Marco.....Thank you so much
August 31, 2013
Rated 5 out of 5 by Nadya Outstanding location
Service,location,and professionality fit the description of this fine hotel.
January 6, 2014
Rated 4 out of 5 by Tom28 Good time
Just the staff not very friendly , but overall I did enjoy my time in the hotel .
August 17, 2013
Rated 4 out of 5 by Suz2013 Great Location
Small room. Small "full size" beds. Great staff. Great location. Very convenient.
April 21, 2013
Rated 2 out of 5 by ToyFair14 Poor customer service
They tried to fix my TV for 5 straight days and never did fix it.
February 21, 2014
Rated 5 out of 5 by BarbaraM Excellent choice, Sheraton is a home for visitors
Me and my mom planed this 5 days trip for her first visit to NY. I decided to stay in Manhattan so that we can be near the most important attractions in the city. We could not choose a better place to stay. Sheraton NYC is very centric, just a couple of blocks from Time Square, Radio City, 5th Ave, Broadway, St Patrick Cathedral, Rockefeller Center, Trump Tower, Apple Store, LOVE sculpture and much more. We would walk everywhere even in the cold weather.The cleanness and service was very impressive. We order room service almost every day and I never had a faster sevice before! Rooms are beautiful and comfortable, newly renovated. However, the bathroom was kind of smal. Check in was quick even if they has long lines all day every day... I don't know how they accomodated all that people, it was full! However, there was not noise in the halls, we slept in peace! We arrived on the blizzard alert day and the staff kept us constantly informed about the weather conditions and news. They will let a message on the room's phone with al the updates, that was very nice, it make us feel safe. In terms of price, location, service and infrastructure this is one of the best choices. I would not hesitate to come back!
February 13, 2013
Rated 4 out of 5 by Don1604 Expensive
When a room cost almost $500 a night you would think that wifi would be free.
December 9, 2013
Rated 5 out of 5 by TorontoVish Location Location Locatiom
Super Location right in the heart of New York, Great Service and friendly staff
September 30, 2013