Rated 5 out of 5 by chrisath Excellent stay
Lovely accommodation, excellent service, location unbeatable.
April 19, 2015
Rated 5 out of 5 by Ck17 Awesome hotel and staff!!
Every employee I came into contact with was helpful and pleasant! Great place to stay!
April 16, 2015
Rated 4 out of 5 by HarryW01 All good, and then a wrong room service number
Great hotel, but then at 12. 22 am a persistent hammering at our door revealed a room service order delivered to the wrong room number.
One would expect some safeguards in place to prevent this from happening: the number one priority is always a good night's sleep!
April 14, 2015
Rated 5 out of 5 by SusanandBob Great location!
Proximity to multiple subway lines and to Carnegie Hall made for a perfect visit! While the line left me wishing for keyless mobile checkin, Ahmed and Steve at reception were very friendly. We'll definitely be back.
April 13, 2015
Rated 4 out of 5 by Granddaddy Checking in
Arrived at 11:30 a.m. told room would be ready at 3:00 p.m. Went out to visit Central Park with kids. got back around 5:30 pm room still not ready. Went out to dinner and came back with family didn't get check in to our room until after 9 pm. Horrible check-in but everything else great.
April 10, 2015
Rated 1 out of 5 by melissa814 Extremely disappointed
I frequently stay at this hotel for business, but the night of 4/1/15 was the worst stay I have experienced. A large group of teenagers stayed at the hotel the same night I was there, and between their running up and down the hallways and talking/laughing loudly outside my door the entire night, I barely got any sleep. I understand that it must be hard to accommodate other guests when such a large party is present, but I also don't think the other guests should suffer a sleepless night as a result. In addition, the level of cleanliness in my room was not what it usually is - for example, there was hair and dirt present throughout the bathroom, and the room in general looked like it got a very quick cleanup after the last guest. I may have said something in person, but the hotel was so busy with the large group that it didn't seem worth it. I am mainly disappointed because this is my go-to hotel to stay at in NY, and at this point I am considering looking elsewhere.
April 6, 2015
Rated 5 out of 5 by Kham17 Home away from home
I've stay at this hotel whenever I am in NYC for business or pleasure. At one point I was staying almost every week so it was starting to feel like a 2nd home. The hotel staff did a great job in remembering me and my preferences. They always try to do their best to accommodate my needs. The hotel gym is almost a full gym, which is great because I can keep up with my work out schedule while away from home. The club lounge is also very nice and has great views of the city.
April 5, 2015
Rated 1 out of 5 by NYLA123 This hotel was a disappointment
Our check-in staff was not pleasant to speak to and responded in an aloof way as if she didn't care. Poor customer experience and needs service recovery. That said, concierge Julia Gonzalez and bellman Raphe were extremely helpful. Should look into service standards and try to be up par with other SPG members. Finally, needs major improvement to meet high demand periods given it is a convention hotel after all.
April 5, 2015