Rated 1 out of 5 by hellot What happened to this hotel?
I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed.
February 26, 2012
Rated 5 out of 5 by Cheers1818 Class Act Hotel
Overall great experience. Room was spotlessly clean, freshly renovated, and very comfortable overall. Staff was courteous and very responsive to our needs. Housekeeping was professional and efficient as well as respectful. Joy in Accounting was attentive, pleasant, super quick in returning my call, and eager to serve. This hotel made me proud to be a New Yorker.
January 20, 2015
Rated 2 out of 5 by lga71 Worst customer service ever!
For a hotel management to state that this is the busiest weekend of the year and you should expect to have to travel up to the 3rd floor and drop your bags after waiting in line for 30 minutes is ridiculous. To not have the correct room that you booked, and to be condescending to guests is even worse. The hotel industry is a service industry, the staff should be taught that. Alex F, the manager needs a refresher course in hotel management 101...I stay in hotels weekly for work and this is by far the worse run hotel I have ever seen. Starwoods...I would drop this one if you want your members to stay loyal.
December 27, 2014
Rated 4 out of 5 by Mia13 Great room
We had a pleasant experience at the Sheraton New York Time Square. Although the check in line was rather long, we promptly received the keys to our room and went on our way to our room. The room was clean and had all of the amenities necessary.
We did not interact much with the staff but found that those who helped us were happy to do so and polite. We had a wonderful breakfast at the hotel (continental breakfast through the upgrade to Club service). Other food options at the hotel were rather overpriced so we ate out. There are several options around the hotel at budget price.
Overall great experience. I would definitely come back.
January 9, 2015
Rated 1 out of 5 by Jillfemke Worst service ever
This was my worst stay ever in New York City. The people in the hotel were really unfriendly, couldn't find my reservation and didn't want to give my room that my company had paid for. After 1,5 hour waiting late at night I got my room. The internet didn't work. The last night they called me when I was sleeping because they told me that I had to check-out right away (again, I paid for that night also). The next day when I checked-out I got no excuses, but they offered me to cancel my internet bill. Guess what... just got my credit card-account, and Sheraton charged it anyway. Don't go there, people are really really rude and unfriendly!
November 29, 2014
Rated 1 out of 5 by amunoz77 Extremely Disappointed!!!
I recently stayed at this spg property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay!
December 8, 2011
Rated 5 out of 5 by Greentea1 Loved it
Excellent hotel. So convenient to every where time square, Central Park, Rockefeller plaza liquor store right next door and a deli across the street for that craving at 12:30 it closes at 2 love that all in all great experience bed was so comfortable and rooms were very very cleaned that when you walked in the room the first thing you smell is soap so clean
January 26, 2015
Rated 5 out of 5 by cella242 Best New York Hotel Ever
My wife, son and I came to stay in October to celebrate 60th birthday and 37th wedding anniversary. On arrival we were amazed to find that our room was up graded to superior but even better on the 46th floor with the most fantastic view of central Park. The staff were truly great especially Joy on reception and Michael who sorted out our return coach pick up. Would highly recommend!!!!
January 25, 2015