Rated 2 out of 5 by oiltrader Good Hotel in good location with missing service mind of staffs
Staffs especially in front desk and concierge acted like guests.
Not recommendable for next trip.
July 9, 2012
Rated 5 out of 5 by Frank1 The Best
As a frequent NYC business traveller this hotel always recognizes my visit and treats me special.
March 13, 2013
Rated 4 out of 5 by JLou13 Good Location
Great location! We walked to everywhere we wanted to go! We would definitely stay here again!
March 31, 2014
Rated 5 out of 5 by Ginicini Great customer service.
Anna checked us in and was so accommadating to store our bags . Very pleasant young lady!
April 28, 2014
Rated 4 out of 5 by Philandfamily Club Level
Big improvement in room decor.
Lounge open 24 hours is great. Coffee in middle of night a treat.
March 24, 2012
Rated 4 out of 5 by Fitness123 Fitness Center
Why is there an extra charge to use the fitness facilities of the Hotel if we are an SPG Member?
March 5, 2013
Rated 5 out of 5 by RAV4 Excellent hotel
Excellent hotel experience. Well appointed, comfortable, great service and excellent location.
September 26, 2012
Rated 4 out of 5 by jaetee Good location
This hotel is very close to the heart of Times Square. Great hotel for the price and location.
October 6, 2012
Rated 2 out of 5 by Letty101 Christmas in NYC
Club Floor Rooms are extremely small - water pressure was horrible, customer service was poor.
January 7, 2013
Rated 4 out of 5 by Ivar Good hotel
Good hotel with on location.
July 27, 2014
Rated 4 out of 5 by tom1299 nyc fine stay
quiet for a large hotel
very comfortable bed
clean and well maintained
April 8, 2014
Rated 3 out of 5 by 2brownie mine
check in is very slow, ridiculously slow. 6 people behind the desk with one person doing work
July 29, 2012
Rated 5 out of 5 by Andrea Awesome Stay
We love this hotel... the staff is great and the hotel is in the perfect spot. Thanks so much
March 8, 2013
Rated 4 out of 5 by feny4 Hotel in a great location!
Nice stay! Comfortable and clean. Helpful staff. Walking distance to practically everything!
September 2, 2013
Rated 5 out of 5 by Amber Great location!
Trouble with delay for check in process. Otherwise a totally great experience at this hotel.
September 6, 2012
Rated 3 out of 5 by bobbie54 Sheraton New York Times Hotel
This hotel did not meet my requirements because of the unfriendliness of the check in staff.
December 28, 2012
Rated 3 out of 5 by NYvisitor2013 Check in staff needs to be more courteous
I thought the person checking in could have been more courteous. Perhaps it was a busy day.
December 25, 2013
Rated 5 out of 5 by MrsCC Great staff
Always superb and helpful staff .
July 22, 2014
Rated 4 out of 5 by CrystalM16 Great stay!
First trip to New York City and we had a great hotel with a great location in Times Square.
May 20, 2013
Rated 5 out of 5 by Timisirish The Hotel was as usual a great place to be at.
From the location to the staff and room and other amenities this hotel is one of the best.
August 24, 2012
Rated 5 out of 5 by Chrissie16 2013 NYC vacation
Great place to stay while in NYC. Great location. Within walking distance to times square.
January 15, 2013
Rated 5 out of 5 by Luckylouie location, location, location
Whether you are in New York for business or pleasure this hotel is the best place to stay.
March 21, 2013
Rated 4 out of 5 by Shemp65 Comfort
The hotel was convenient and comfortable with all the ammenities to survive a snow storm.
January 7, 2014
Rated 4 out of 5 by rubio great location
hotel is in ia great locatios but the rooms are very small specially for a family of four
August 6, 2012
Rated 4 out of 5 by Nina19 Always a pleasant experience
Love the staff in the concierage lounge as well as the fact that you still have a lounge!
January 18, 2013
Rated 3 out of 5 by John104 Typical New York Hotel
Commoditized experience. Long waits for checkin if you are not SPG, Long waits for lifts.
June 3, 2013
Rated 5 out of 5 by mm52 comfortable
i have stayed there several times....always very satisfied...will stay again when in NYC
July 26, 2012
Rated 3 out of 5 by AC123 Location is good but room needs improvement
Location is good but the facilities are not what I expected. Restroom needs improvement.
July 1, 2013
Rated 4 out of 5 by Sunny27 Great Location
This hotel is in a perfect location. Close enough to Time Square without the congestion.
July 3, 2013
Rated 5 out of 5 by Rico81 Profesional staff
Cynthia Munoz from front desk gave me a big warm welcome in the coldest day ever in NY.
January 9, 2014