Rated 4 out of 5 by NYBizTrip ALEX OLPINDO, FRONT DESK
I arrived late in the hotel and was very tired from my trip from LA. Alex breezed through my check in process and before I knew it, I was in my room. He was very professional and worked quickly and quietly. He sensed my fatigue and made the check in process fly by.
October 28, 2013
Rated 5 out of 5 by WRenee I love the Sheraton NY X Square...
...because you made my overnight stay in the Big Apple memorable. From providing me with efficient driving directions from NJ into the city to equiping my well appointed room with cutting edge technology, your professionals (many of whom were women) performed admirably.
April 29, 2013
Rated 5 out of 5 by GYMSTORM Exceeds Expectations
Everything about this NYC hotel exceeds what I have come to expect when visiting the city. The staff is always friendly and smiling, the rooms are perfect, the room service is great, the location is perfect and all for a price much less than you would imagine for NYC!!
February 4, 2013
Rated 5 out of 5 by Ashley79 Great location
The hotel was in a great location close to all the attractions, very clean with very helpfull staff . The comfort of the room was amazing and made our stay very comfortable and would definitely recommend this hotel to other people and would use this hotel again myself.
February 25, 2013
Rated 5 out of 5 by CLH14 This hotel is in the heart of New York City!
It provides great facilities and is within walking distance of so many attractions. It is close to multiple subway stops to easily get around town.
March 5, 2014
Rated 5 out of 5 by AMac Felt Like Home
I would recommend The Sheraton Times Square Hotel to anyone. The location is fantastic and the staff goes above and beyond. The General Manager, Mr. Sanders should be commended for creating such a positive environment and running such a tight ship. Everyone around the building was professional, positive and upbeat.
I would specifically like to recognize a few people for creating a trip of a lifetime:
Firstly, I would like to thank Ms. Ordonez for all of her help in making this such a remarkable trip for me and my family. Her magic is very much appreciated and my entire family thanks her.
Secondly, Mr. Ramzan in the Club Lounge was unbelievably professional and customer focused. He always made me and my family feel welcome. He reached out and added that personal touch every time we saw him. Please recognize him for his remarkable attention to detail and his outgoing personality.
Also, Ahmed at the Front Desk was extremely welcoming and created that first impression that was so positive.
January 14, 2013
Rated 2 out of 5 by Steve154 Dollar you to death and kids will run you over
This hotel was full of teenage kids that were running in the halls and over flowing throughout the lobby. They have a great lounge on the 44th floor that you need a key to get into but if you want a key it is 50.00 a day but they give you a free breakfast. Whoopy
July 15, 2013
Rated 3 out of 5 by KAS16 Great location close to everything.
Overall, our experience was positive, but I should have demanded to be relocated to another romm when maintenance showed up stating there was a work order issued for a problem with the toilet before the bellman had even unloaded our luggage from the cart! The problem occurred the entire 7days we were there. We even tried to alleviate the issue ourself by pouring buckets of water down the toilet, but that only lasted 1 night and the horrific fecal odor returned. Every day we had someone from maintenance trying to fix the problem only for it to reappear. Pearl, the hoesekeeping manager, was very understanding and very nice, but she was at a loss as well as to where the problem was coming from. I was just a bit surprised that the front desk staff never offered to have us moved. I realize it was an extremely busy week at the hotel, but it did not matter if I was a VIP member or not; I didn't receive any special treatment or credits.
July 9, 2014
Rated 5 out of 5 by Suzie NYC vacation
two midwestern friends visiting NYC for the first time and the Sheraton at Times Square was perfect location!!! And Anthony the concierge was wonderful and sent us in the right directions, was more than helpful in Theater tickets, tours, places to eat and drink!
April 2, 2013
Rated 5 out of 5 by opera nice stay
we were in the city for a show. the hotel was within walking distance of the theater. we have stayed in the hotel a number of times and have always enjoyed our experience.
July 13, 2014
Rated 4 out of 5 by Lyn22 Great Location
Good hotel with a great location. Close to Times Square, Central Park, the theaters, and the Subway. Large and busy. Small rooms with adequate bath.
July 14, 2014
Rated 5 out of 5 by Ferry25 Black Friday Weekend
The management treated us GREAT. Platinum upgrade to a suite, Welcome gift, Club level access for breakfast & snacks was helpful. Location to Radio City & just NYC itself was ideal. Nice visit for the family.
January 26, 2014
Rated 5 out of 5 by dantzelsu Great hotel!
This was by far the most clean hotel that I've ever stayed at in NYC. The room also felt bigger than most. The staff were very nice and helpful. There is a gym, and it is in a great location. I would definitely stay here again and recommend it highly!
October 17, 2013
Rated 2 out of 5 by TravelerV Not Impressed
Was not very impressed with the hotel and the staff. My room wasn't ready upon my arrival in addition when we requested items from the front desk it took 3 phone calls and 5 hours to receive what we requested. Very disappointed as an SPG Platinum Member.
September 11, 2012
Rated 4 out of 5 by SamIAm88 Hotel of Choice in Time Square!
I've stayed at this hotel twice since Christmas and am in the process of booking it again, for a total of 6 nights this year. For anyone wanting to stay downtown and be close to everything this is the hotel. From Central Park to Macy's ... everything is just a short walk away. The hotel staff is courteous, helpful, and always have a smile. The rooms are very clean and comfortable. Bathroom is perfect, but compact! On our last stay, we were on the 50th floor... must admit that it was a little noisy. My husband kept thinking it was garbage trucks working all night, until we realized in the morning that the headboard was on the same wall as the elevators!!! But those spectacular views made it all worth it!
June 11, 2014
Rated 2 out of 5 by WPJ1 Club Lounge SO disappointing
Stayed here often, but now I'm going to stay elsewhere due to lack of food on Club Floor, too crowded, no fresh fruit/berry bowl, lack of cereal selection, rans out of bagels. This is the worst cob lounge I've ever stayed in. What's up with this ppty?
March 19, 2013
Rated 5 out of 5 by Kim2000 Ideal for Business Travel
Stayed 3 nights at Sheraton Times Square for business. Ideal location (walked everywhere I needed to go & easy walk to Times Square, Theater District, Central Park & more), clean, comfortable rooms and wonderful staff - especially at front desk!
October 11, 2013
Rated 5 out of 5 by Lisa Great staff
My friend and I stayed here recently and although the hotel was constantly busy (I was shocked at how many people were in the lobby at 4.30am as I was leaving) the staff were great, full of patience and made our stay very enjoyable. Thank you.
March 18, 2013
Rated 5 out of 5 by Isabella Great location!
This hotel is very conveniently located close to Central Park, good restaurants and theatres. The subway station on the corner of the hotel is a big help in getting around the city. Hotel staff was very pleasant and helpful.
November 5, 2013
Rated 4 out of 5 by Elizabeth18 Great helpful people
This was our first visit to New York.The concierge was so incredibly helpful and patient answering all my questions and addressing concerns. With their advice, we had the best stay. It was everything we had hoped for. Thank you again.
July 12, 2014
Rated 3 out of 5 by Lesles Housekeeping not on top of things
Toilet backed up. Took almost. An hour to get help. Had to run down to lobby to use facilities.
Maid never made up extra sofa bed. Just threw linens on it. Made it up when we called again. Concierge restaurant recommendations were mediocre.
August 7, 2013
Rated 5 out of 5 by WalkInRegistration Go Figure
Hotel folks were great, friendly - - However - - Booked room as "walk in" so could not use AAA. Explanation was only an advance booking online allows that.
Techology 1, In Person 0
February 3, 2014
Rated 4 out of 5 by Milspouse Pet issue
The first night we were there, someone nearby had a yapping dog. The hotel staff was gracious, but there wasn't much they could do...the hotel is pet friendly and they cannot enter the room etc. etc. Yes, I love my dog...but leaving animals alone in a hotel room is cruel.
July 11, 2014
Rated 5 out of 5 by Mart14 Cozy Refuge in NYC
I love staying at the Sheraton New York. Rooms are cozy, nicely appointed and very comfortable. Room Service is timely and tasty! Front office staff very friendly and accommodatin!
January 29, 2014
Rated 4 out of 5 by Allan40 Good location
The hotel was in the middle of of all the attraction. Central Park/Times Square etc. The rooms were of a good standard. The Lobby could get rather busy at times but I put this down to the time of the year (thanks giving).
December 2, 2013
Rated 4 out of 5 by Joel Sheraton Times Square
Very busy hotel with a bustling lobby. Rooms are on the small side. Food is so-so, but there are plenty of restaurant options nearby. The best parts about the hotel are the location and the very friendly front desk staff.
December 1, 2013
Rated 2 out of 5 by NYCFrequentTraveler Staff needs training on Platinum benefits
Renovations at the property are most welcome and have improved the hotel.
If you are SPG Platinum -- be warned: No automatic suite upgrade, even when they are shown to be available. They resist following SPG upgrade promises.
August 30, 2012
Rated 3 out of 5 by DaveNC13 OK, but a zoo in the lobby
This hotel does a good job overall, but for the second straight year I stayed here during their hosting of a dance convention. The lobby was extremely full and noisy due to all the dancers and their moms and it was very difficult to get an elevator. I had to wait for five full elevators and then take one going in the wrong direction just to get down to the lobby. This convention creates a chaotic and non-professional environment and I wish they would stop hosting it.
July 2, 2014
Rated 4 out of 5 by Tipper51 My Hotel Show Stay
This is a great hotel.
My room was great the mattress however was not the new Sheraton Sweet sleeper and was terrible. Why would you remodel the room and leave the bad mattress?
Help me sleep better on my next stay.
November 13, 2013
Rated 2 out of 5 by Tripp50 Needs attention to details
Mold in bathroom. Safe broken and could not fix or replace. Staff generally indifferent unless a demand was made. At check-out was asked if everything was okey and response was no. Clerk never asked what the problems were.
August 25, 2013