Rated 4 out of 5 by NAFF Great Hotel!
Our stay was great, The hotel is very nice! The staff is very friendly, and the complimentary breakfast was great, They even had make your own belgian waffles. The only downfall was the housekeeping staff, they were rude and had no clue how to have a good repore with guests. We asked for towels, they didn;t want to give us any because it was our checkout day. We still needed to take showers!!! So they gave us one. When we would walk in the halls they would talk in their foreign language and giggle, obviously talking about us. I would have given this Hotel 5 star if it werent for the rude housekeeping staff.
August 30, 2012
Rated 2 out of 5 by susanr33 The bed was terrible and the room had no dresser was provided.
Upon our arrival at the hotel we checked in, put our luggage in our room and immediately left for our dinner reservations at Sardis. When we returned we discovered we did not have a king bed as we had reserved. At 11:30 pm we had to contact the front desk for a room transfer to a king bed. We were moved to a room with a king bed (which was very uncomfortable) and had to request two additional king pillows to place on the matttress for comfort. Also no dresser was in the room for us to place our clothes so we basically had to keep our clothes in suitcases for the week. Very disappointed in the room. Also, we have also received a bill for candy and shaving cream that we did not use. I contacted the hotel, but the accounting office is closed until Monday. Very, very disappointed in the room at the Sheaton New York Time Square!!!!
October 5, 2013
Rated 5 out of 5 by MTLMAC The staff at this hotel deserves commendation
I was a guest at the Sheraton NY on Thanksgiving Eve and was highly impressed with the service I received. In spite of the holiday rush and the proximity of the hotel to the big parade (the hotel was sold out), the staff was patient, accomodating, helpful and attentive. From the smiling young woman at the front desk who thanked me for my patience while waiting to check-in, to the gentleman from room service who walked me all the way to the ice machine so that I could locate it, the service was exceptional. I am planning a return to NYC for Thanksgiving 2013 and will certainly book my stay here in advance!
November 26, 2012
Rated 4 out of 5 by Dancindan01 Almost Wonderful
Ah, New York at the Holidays..... Couldn't be better, right? Between the construction in the rooms on the club floor, and the almost offensive checkin, it is with regret that I say one of my favorite places stepped down a notch this past week.... Also, beware of the F-bomb dropping work crew if you are in the halls and they are doing construction... It was quite humorous to see a little Dutch Girl with the cutest accent ask her mom and dad what F-U meant at the elevator after hearing the construction crew use the words several times... Better luck next time... P.S. the main floor decorations are gorgeous!
December 6, 2012
Rated 5 out of 5 by tommyd007 Excellent staff
I was very impressed with this hotel! From the moment I arrived, I was treated like royalty. From the doormen to the concierge; service was impeccable! The facilities were clean above reproach; and I can not say enough about the professionalism all staff members displayed. My only regret is that I did not get the specific names of the people who went out of their way to help me. It was evident that high standards have been set for this establishment; which is a direct reflection on management! If you are looking for a great place to stay in New York, think about this Sheraton Hotel. You won't be sorry!
November 17, 2012
Rated 5 out of 5 by Senior70 This hotel has an excellent location and new feeling.
Room was centrally located for our visit. Room felt completely new due to the recent renovation. Hotel staff did an excellent job checking us in and assisting us in our needs.
December 1, 2014
Rated 3 out of 5 by TC12 Mixed review
This hotel is conveniently located, the beds are comfortable and the most of the staff was helpful. However, there was an unacceptable amount of noise on my floor and the walls were thin. Room service food was disgusting and when I requested to be able to check out one hour late, my request was denied. I have a heart condition and needed some extra time but because the hotel was booked that night, they couldn't give me one hour to get my luggage out. Both times I came back to my room over lunch, housekeeping hadn't even gotten to my room by 1:00 so I fail to see how the extra hour would put them out.
December 17, 2012
Rated 5 out of 5 by Trab26 Great Stay
Great location for a holiday weekend. Close to everything - times square, theatre, restaurants and shopping.
December 2, 2014
Rated 5 out of 5 by Woodsie Clean hotel
We stayed 4 nights and was pleased with service, housekeeping and hotel accommodations. We stay at this hotel yearly on our visit to NYC.
Thank you for everything!
November 30, 2014
Rated 3 out of 5 by bigoogie Customer service is sorely lacking
While the location can't be beat, I will never stay at this hotel again. NYC is one of our frequent destinations, and we have told others to avoid this hotel. Front desk staff was rude and unhelpful. Check in time was 4pm, and we didn't get a room until 9pm. They offered to pay for our parking for 3 days as part of the compensation for having to wait. When the time came to pay for the parking, they didn't do so and only paid for one day. But instead of giving us the voucher right then, told us we didn't need one. When we tried to get our car, they wanted paid and told us we needed a voucher. So we had to stand in line AGAIN to get it. Bottom line, it's not worth it to here and I won't.
January 3, 2013
Rated 5 out of 5 by migmad Way Better Than Expected
The new Sheraton New York is beautiful. I remember what it looked like before the renovaiton and it was desperately needed. The room layout is nice. The decor of the overall facility is much improved. The staff I encountered were very friendly especially the Manager JL. He helped to make my wife's birthday special.
November 25, 2014
Rated 4 out of 5 by lisar48 Ok, but expected better for The Sheraton
Overall our stay was very good, with a few exceptions. Upon arrival we were greeted promptly. Our bags were loaded onto a cart and brought in for us. We then went to checkin. It was too early, so we had to bring our bags to have held for later checkin. Which was fine, except the bellhop left me in line with the cart. I proceeded thru the line with the cart and checked the bags in myself. Not very professional for this type of hotel. If I wanted the service of a Days Inn, I would have stayed there. I accidently left a pr of earrings in a pouch in a bag that I left in the car. And someone stole them.
October 31, 2012
Rated 5 out of 5 by Smidge Great location Excellent Service
This hotel is in a great location. 7 blocks from the heart of Times Square, 4 blocks from Central Park, few blocks from 5th avenue shopping, close to restaurant row, close to Gray Lines tours. Excellent service by staff at check-in received a room upgrade without asking, assistance bringing in luggage, quick response in bringing a fridge to our room, a lot of assistance by the concierge staff and assistance when leaving with our luggage and getting a cab. Hotel very clean, lovely décor, all around excellent.
November 1, 2014
Rated 3 out of 5 by DebinSTL Front Desk staff is horrible
This was our first stay since achieving platinum status with Starwood and I was expecting a little recognition for our loyalty. What I received was the worst front desk staff I have ever seen. I had to ask for all the priviledges that a platinum member was entitled too instead of them being automatically offered. And each time I stopped at the front desk to ask about the club lounge access or something else, the staff seemed annoyed with me. This hotel has nice but very small rooms and the location just can't be beat.
November 10, 2011
Rated 1 out of 5 by Starcazz Absolutely unsatisfied!
I'm in NY for a business trip and I booked a room for 10 nights, which I consider a long stay in the hotel.
At exactly 7.30am on a Saturday morning construction workers were working in the room next to mine, almost knocking down the wall! At my call "do you guys really have construction workers on a saturday morning", their unpolite answer has been: "yes we do".
Service -10, room are very old. I suggest a better stay.
January 27, 2012
Rated 5 out of 5 by TowerLady8889 Hotel was superbly redone
Stayed here years ago and is was run down. Starwoods told me that is was redone recently redone and I decided to give it a try. While the lobby was a made house , this was one of the quitest hotels I have stayed at. Room was nicely outfitted, except the bed was extremely hard. Hotel staff never got my bname right, since they never updated the room change. Did not get any of the Starwoods perferred quest status, probably because they thought i was someone else. Overall, i would go back. i spend 100 nights on the road for business, hotel was a reasonable rate for mid town NY during the holiday week
January 8, 2013
Rated 5 out of 5 by Southern6 The place to stay in times square
Fancy but not over the top. Comfortable.
Helpful staff. Nice room selection/options.
Would stay here again.
November 30, 2014
Rated 2 out of 5 by Todd70 could do better at making customers feel like a guest
While the facilities and location of the hotel are nice, several aspects of the stay were annoying to me. Several things that would be included in the "guest experience" at other hotels (e.g. in-room wifi, storing baggage after checking out) were not only charged at the Sheraton, but also charged at unreasonable rates. The constant charging for services made me feel more like a revenue machine than a guest. The lines to check out and especially to collect left luggage were also quite long, again showing a lack of attention to guest experience. If the left luggage is run by an independent agency, figure out a way to make it better (and included in the room rate) because it reflects on the hotel. Also, the front reception does not appear to communicate with cleaning staff on day of check out, leading to cleaning staff entering rooms to start cleaning before the guests check out. This should not occur in a high quality hotel, and comes across as untidy and unprofessional management.
November 24, 2014
Rated 5 out of 5 by RickinPA Great Staff
the staff at the reception desk was very friendly and made you feel very welcome
November 30, 2014
Rated 2 out of 5 by MissCherryBomb Unprofessional Staff
Very unhappy with nearly all experiences with the hotel staff. When we drove up to the curb, the bellmen ignored us--despite that it was pouring rain and snow (Oct 30 storm). I had to get out of the car and ask for help. The bellman said he would help me, so I went back to the car. 10 mins later, he was still tending to other people, hailing cabs. I got out of the car again, to ask for help AGAIN and he said "oh yeah", as if he forgot about me. This was my first impression of the generally unprofessional attitude of the staff. I then waited to 20 mins to check in, just to be told that I could not do so until 3pm! There was only two people checking in dozens and dozens of guests, but the staff were still working at a SNAILS PACE! No sense of urgency at all. I then went to see where my luggage was, so I could figure out what to do with it and was told it would be taken to the storage room until we could check in later. We left and came back later, to check in. Upon return, I waited for another 30 mins in line, just to be told that because I did not have a ticket for my luggage, I could not get it out of the storage room! I walked around, trying to find someone to help me with the situation and saw my luggage just sitting on a luggage cart, in the middle of the lobby! I was furious. We went up to our room and decided to stay indoors, since the storm was so bad outside. Then entire rest of the night, we were awoken by drunken Halloween partiers, because the door was too small from the frame and there was a 1/2 inch gap, which allowed all of the hallway noise to funnel into our room. The next morning, we were up early. We did not have a "do not disturb" sign on the door, but did not think that the housekeeping crew would bother us so early. Wrong. We heard a knock at the door at 8:45. Before we could answer, she just let herself in! I couldn't even believe it. I was so happy when we finally left. NOT a good experience, what-so-ever.
November 2, 2011
Rated 5 out of 5 by Galsen Great hotel!
I am a frequent traveler and have been coming to this hotel on and off on a weekly basis for the past 3 years. This is my favorite hotel in NY. It's very conveniently located. I love the view in the lounge and the staff is great. It can get crazy on week-ends when there are big groups, but that's typically confined to the lobby.
I would like to commend Daunus, one of the staff members in the check-in area for his great customer service. He always goes above and beyond to accomodate my requests and always ends up finding me the perfect room based on my needs. He is welcoming, funny, always wears a smile and remembers me even when I haven't been around for a few months. Keep up the good work!
March 27, 2014
Rated 5 out of 5 by MGM2012 Amazing Stay
Greta views and great staff....
December 1, 2014
Rated 5 out of 5 by Ajay70 Excellent stay with great upgrade!
I recently stayed for 3 nights for a quick weekend trip to New York. I chose this hotel due to its proximity to Times Square. I felt very welcome at the hotel and as a Platinum was upgraded to a Superior Room, even though they were sold out the first night. Jonathan Lomitola (Asst. Dir, Front Office) personally met me the following morning and further upgraded us by adding the adjoining parlor room for the last 2 days to make it comfortable for my wife & daughter; so it ended up being even better than a suite upgrade! He took personal interest to make us comfortable and promptly emailed us when the adjoining room had been prepared. It's service like this that makes me want to stay with Starwood, as well as make this my first choice when visiting New York.
The only suggestion is that the appetizers in the club lounge are same every evening. There should be at least some variety day to day.
May 11, 2014
Rated 4 out of 5 by Nelson812 Great hotel located in Times Square
I read some of the reviews before checking into the hotel which concerned me. However, my trip to NYC was great! The hotel lobby was simply georgeous. The entire staff was great and attended to all my needs and requests. The room was clean and the bed was comfortable. To my surprise the room was larger than I had expected, very spacious.
The location of the hotel was great: You are within walking distance to Central Park, Times Square, NBC, CBS and the subway station is on the corner of the hotel...#winning! Location, location, location!
I have recommended to this hotel to all of my friends.
September 4, 2012
Rated 5 out of 5 by DonnaMCPO Exceeded my Expectations
I loved the Sheraton Times Square. I checked in 10/5/14 for my mom's 79th birthday celebration. The staff was wonderful. From the check-in with Iverson, Julia concierge, and Nancy & Stephani who purchased our broadway show tickets.
They were all professional, helpful, and customer focused. They made this trip very special for my mom.
Also, Rosario kept the room spotless! I would recommend the Sheraton to friends and family.
Only one recommendation. I could hear my neighbor talk, cough, and sneeze. It was almost like we were in the same room.
October 12, 2014
Rated 5 out of 5 by Denise13 Fantastic location!
We stayed here for 3 nights and were extremely pleased with the attentiveness of Cynthia Munoz, Front Desk Supervisor from the get go. Before we even arrived, she emailed me asking for my room preference and location and did everything in her power to make sure we got what we wanted. She even went out of her way making sure to have milk and cookies ready for my 2 kids, a local map, water and even an apple when we arrived in the room. That was such a nice touch that I've never received at other big brand hotels. Cynthia definitely made this stay incredibly pleasant and I would DEFINITELY recommend this hotel for anyone wishing to visit New York. The location is super convenient to walk everywhere!
July 1, 2014
Rated 4 out of 5 by lcj1102 Great staff, recently renovated
Exceptional check in staff, very friendly and willing to converse on all things to make the process flow with ease after a long travel day. Provided tips of things to do in the city, restaurants, etc. I can't remember her name but if there's someway to track back our reservation, she deserves a promotion. The hotel was a bit further from Times Square then expecting as we had to walk with all our bags which makes the distance even longer, right by CBS and Radiocity, Central Park only a few blocks away. The hotel is large, unfortunately the walls are thin and both nights had people partying and didn't get much sleep. That's not the hotels fault tho. Overall a great stay, just wish it was warmer!
March 26, 2014
Rated 2 out of 5 by BJohnston Slow to Resond
Begin this review with we have stated at Sheraton's all across the country from St Louis, Washington DC, Phoenix, Arizona and many more. Sheraton's usually exceed our expectations, unfortunately "Time Square" let us down. I ordered a refrigerator for the room, being we were staying 9 nights, leftovers was a very sure bet. We did not receive the frig until four days into our reservation:(....packages shipped to the hotel signed for but never was able to track them down within the hotel.....another sad face. customer service at the desk was less than friendly, always felt like you were bothering them. Can't say the Sheraton Time Square would be my first or second choice for my next visit to New York.
July 17, 2014
Rated 4 out of 5 by paula57 Mom's 80th BDay
Love the location!!! Mom could walk to Central Park, Theater, Great restaurants, 5th Avenue, and even Macy's. Rooms are in brand new condition. Only a few things to take in mind: The bathrooms are so small. Cannot imagine more than 2 being able to share a room because of this. No hooks to hang anything, limited counter space. However, that will not change, and I would still stay here again. Two things that can be fixed: Club room, isn't worth the extra price. Wine is expensive in there on top of the added price. Not too much to snack on. Bar downstairs needs more help. Hard to get waited on.
October 20, 2013
Rated 4 out of 5 by YoungNothing Great hotel - but didnt know club level charges for alcholholic drinks!
Great hotel in great location we stayed at the Sheraton Times Square aug 21-24 2014. Anne-Marie the club supervisor welcomed us and made sure all was set with our accomodations.
The lounge has a nice view of Times Square. The food was fine. However, after ordering two glasses of wine, I was surprised when the bartender advised these would be charged to my room. I have stayed at other non SPG hotel club levels and have never been charged for wines there! I had assumed all club levels were the same...I would stay again but not do the club unless they include complimentary wines.
August 25, 2014