Rated 2 out of 5 by CC14 Great Location - but disappointing
Stayed there on business, am a big fan of SPG properties and wish my company would have more SPG options. Arrived at the hotel around 11pm and just wanted to go to sleep. The lobby has all been renovated and is beautiful. went to my room, only to find both keys not working...went back to the desk, they were very apologetic. gave me a new room and off to a new room just in case. In the new room, the bathroom smelled like smoke which I find disgusting. dealt with it anyhow and mentioned it on my way out the next AM - they were very apologetic, but tha'ts about it.
December 11, 2011
Rated 4 out of 5 by FlyIntl Location, Facilities & PlatinumRecognition
I had a good stay at the Sheraton NY (at 7th Ave & 52nd St) with a minor snafu. I'd stay here again.
SPG Platinum recognition, upgrade to Club Floor, good Club Lounge (24 hr access), good wired internet (in room), well-furnished room, very well equipped fitness center (for fee unless you're on Club Floor), great location (few blocks from Times Square, on "E" subway/train line which goes JFK, Port Authority Bus Station, Penn Station, etc), great front desk staff (at Gold/Platinum line).
Had to wait three hours until 4pm for my room to be readied (but front desk invited me to wait in the Club Lounge which was perfect because I had to get some work done and could access the internet from there), very cramped room.
September 25, 2012
Rated 1 out of 5 by Nacorom Why no free wifi?
I would hesitate to stay here again
This day and age to nickel and dime your guests for wifi seems cheap
I would rather stay somewhere that offers that in the price
February 6, 2013
Rated 2 out of 5 by March25 Dissappointing on 7th Ave.
I requested no service in my room (save the environment, etc.) but returned to my room at 7 pm to find a used bottle of juice by the TV. I did not put it there. I called guest services to ask for it, to be removed, and for my garbage can to be emptied. I returned to my room at 9 pm, and called again to have it removed. No one came. I called guest services at 10pm and said I needed to go to sleep and so would put the garbage can and juice bottle outside the door.
The next morning when I left, the garbage was still there. I came back to the room around 11 am and the garbage was still there. There was something left outside another door down the hall. Clearly the housekeeping staff doesn't listen to Guest Services, and thinks it's acceptable to have garbage in the hallways.
March 27, 2014
Rated 3 out of 5 by David450 Disappointing experience!
Based on the reputation of the Sheraton, I booked this hotel for my 2-night stay in New York. We arrived at around 10:00pm, after a long drive from DC, and there were no rooms available, despite having booked months in advance!
When we eventually got our room, the ice machines on the floor were broken, and the safe didnt work!
To be fair, the staff were very accommodating, and gave free dinner, breakfast and Internet in compensation for the problems we experienced, but these problems should not have arisen!
The final straw was the incorrect bill! After being promised free Internet, the bill reflected the Internet charge. This was reversed, but again, with a superior brand such as the Sheraton, it should never have happened!
August 9, 2013
Rated 5 out of 5 by Grrink best NYC Hotel!!
This by far the best NYC Hotel it represents starwood extremely well and is always great, all your needs are always addressed with speed and professionalism
April 19, 2013
Rated 3 out of 5 by Ann1234 OK but not great
I asked for a room far away from elevators and ice machines when I made the reservation some weeks in advance. I called them the day before to let them know I'd be arriving late at night and that I was concerned that I would get stuck with a room near one of the aforementioned sources of noise. They assured me that it would be no problem. When I finally get to my room, it's four doors away from the elevator. Ding! Ding! Ding! all night long....I was there for a conference and too tired that night to drag my stuff downstairs and too busy the rest of the time to deal with it. Hotel was jammed full b/c of the conference also. Other minor annoyance: not replacing the tea bag every day until I left a note for housekeeping staff.
February 17, 2013
Rated 5 out of 5 by LMV1955 Great location, way above your average hotel!
Located within a short 5 minute walk to Time Square and Broadway and Rockefeller Center. Very comfortable room and was impressed that you couldn't hear any outside noise. Beautiful lobby and very helpful staff. When we return to NYC, we will being staying here again!
May 12, 2014
Rated 2 out of 5 by Katie11 We were very disappointed
We arrived on Friday night at 6 p.m. after several hours of traveling from a locked down, stressful Boston. We checked in only to find our room was still not made up. We checked out the next day and shortly after realized my son had left a sterling silver cross on the night stand. We called several times to try to retrieve it but was told it wasn't in lost & found and no one had turned it in. Some employees were helpful, others quite rude. We left NYC without the cross, and very upset with this hotel and its staff. I could never recommend this hotel to anyone.
April 22, 2013
Rated 2 out of 5 by juikly Little details matter
When you pay a significant amount to stay at a respected brand, and especially when you have status with the hotel chain, you expect not to be nickel and dimed.
I simply forgot my toothbrush at home. Every respectable hotel I know sends you a complimentary one in this case. I called guest services. They told me there is one in the minibar. Which I would obviously be charged for.
Now, dear hotel management. Was it really worth saving a few cents on that toothbrush?
It might seem like a little detail, but overall these things separate great hotels from mediocre ones.
Other than that, I was waken up by housekeeping's chatter and noises on Sunday morning. Wasn't pleasant.
The room was really small but ok. Location is great.
May 9, 2012
Rated 5 out of 5 by Junior2 This hotel has great service
Room, restaurant, and other staff services were among the best that I have experienced. Everyone was friendly, and accommodating. Thank you!!
August 13, 2012
Rated 4 out of 5 by Lesles Comfortable stay
Hotel was comfortable. Not too filled with youth groups this time.
May 19, 2014
Rated 2 out of 5 by STLA Extremely Noisy and Light Infiltrates Door
I had a bad experience at the Sheraton Times Square. Not sure if it was because of spring break, but there were people talking and persistently opening and closing doors in the corridor outside my room until about 4:00 a.m. In addition, there was so much space between the door and the door frame, light poured into the room (not just at the bottom of the door, which can be cured with a towel, but all sides). I also found it concerning that the elevators did not require a room key be used to access the floors. On the upside the gym was great (albeit expensive).
March 29, 2013
Rated 5 out of 5 by Beth999 Amazing hotel but WIFI needs work
We just finished staying in the hotel, and we found the rooms very comfortable. The breakfast and appetizers in the club lounge were tasty. The staff was friendly and helpful. We did find that the wifi both in our room, in the lobby and in the club lounge did not work very well. We would get connected for a few minutes and then lose the connection. We tried with 3 different devices, and even though we called the technical support line, things did not get any better. Overall, I would recommend this hotel as the location is central and the rooms were fantastic.
May 22, 2012
Rated 4 out of 5 by BRLauren Overall Pretty Great
The staff was helpful and accommodating. I'm not sure why my mini bar and snack drawer were both locked, but it took several requests for me to access a bottle of water. The room was clean and comfortable, a good rate for a room in NYC.
May 13, 2014
Rated 3 out of 5 by NLB2012 Good overall, but a disappointing incident
The hotel was as I expected for a Sheraton - great bed and pillows for a good night’s sleep.
It was very busy when I checked in, and unfortunately the room I was given was already occupied - an awful situation.
Re-queuing and dealing with check-in staff was a hassle – there was no sincere apology, I was given another room and that was that.
I had a tight turn around before I needed to be collected for dinner – the room mix up caused a 30 minute delay, and meant I was late for my hosts and our dinner reservation, which caused a knock on effect.
June 11, 2012
Rated 1 out of 5 by ladydi12 needs something
The only thing I would like to see is a magnifying mirror in the bathroom! and perhaps a robe, even if upon request
December 1, 2012
Rated 3 out of 5 by Traveler1963 Housekeeping
Needs improvement. Didn't get to my room until late afternoon every day. Some days didn't even make the bed!
May 17, 2014
Rated 1 out of 5 by Kat21 Terrible
Terrible stay. Construction near hotel could be heard till 3:00am. Room had a plumbing leak. Sheets were rough.
June 17, 2013
Rated 4 out of 5 by Cyn75 Great Location!
I was very happy with our location, close enough to Time Square yet distant enough from the chaos. Hotel is nice, rooms or a decent size but bathrooms were small. Housekeeping was very friendly but I do think that some areas of the room get "skipped" in their rounds and are left dusty. We stayed for 9 nights and those areas never got dusted. I really wish they had laundry facilities in the hotel, I would not stay here again for more than 4 days because of this. Otherwise, I would stay again because of the great location (but would request "extra dusting"!).
January 17, 2013
Rated 5 out of 5 by DMac1970 Don Macaulay
Outstanding service and really nice hotel. I try to book this place every time I travel to new york (I go there a lot for business!). Not only is it centrally located, but it is a beautifully appointed hotel. Kuddos to the entire staff.
May 12, 2014
Rated 3 out of 5 by shell Front Desk needs improvement
I've stayed here many times, usually it's fine but expensive. This last week's visit was very unsatisfactory. The check in line at the front desk was huge and there was only ONE agent!!! I arrived at about 9:30 pm Monday June 4th. I waited about 10 minutes, decided to run across the street and get a soup, came back line was worse. Waited 35 minutes. THe ONE person at the desk got NO help from others, she was repeatedly asked by people in line to go get help. Many other staff were milling about and no one helped her. I then didn't get the room I had asked for, and decided to just forget it, not worth going back down. Really disaapointing., The starwood elite desk had two people and no line and they didn't offer their help either.
June 11, 2012
Rated 2 out of 5 by P3t3rT Great Location with Bad Services
Stayed here 6 nights in conjunction with the IronMan NYC event. Complained about the smelly towels from day 1, did not get better throughout the stay, even the bedsheets smelled.
Was out one day and remembered that i forgot to take the Peace & Quiet tag inside, so called Front Desk to have my room clean but didnt happen.
The worst was there were no shuttle bus to pick up the athletes at the finish line back to the hotel, after over 12 hours, they had to walk to catch a taxi back to the hotel without any cash...
The 2 stars given simply for the LOCATION!
August 20, 2012
Rated 5 out of 5 by June16 Great Stay!
I had the opportunity to spend three nights at the Sheraton New York Times Square Hotel for a Learning & the Brain Conference that was being held at this location. Having previously lived in NYC for many years, i really was not sure about the hotel and location. I am here to say that the stay was great! The renovated room and the bedding was exceptionally comfortable. The staff was ever present, amenable, and attentive to specific requests. The location is terrific! If you love to walk - then this is the place. Very easy access to the theatre district, uptown, downtown, east-side, west-side, and of course, Central Park. The taxi ride from LaGuardia was simple to handle. The bell-man was right there to call a taxi for you when needed.
What took the stay over the top was the manager, Mr. Fish, who listened attentively to a personal concern and who , I believe, went above and beyond to address it and confirm that I was heard. This is a very busy hotel, as observed by the ebb and flow of the sea of people in the lobby. Yet, it was never overflowing.. It gave me a true reminder of the essence of the Big Apple.
May 14, 2014
Rated 4 out of 5 by JRP04 Surprisingly Good Stay
I've stayed here a number of times and know it as a "hotel factory" - always busy to the point of not getting any personalized service. But my most recent stay with my family was surprisingly good. The VIP team took very good care of us as we celebrated a family birthday. We'll definitely return.
May 8, 2014
Rated 4 out of 5 by cokavt Great Conference Facilitities
Attended a conference and was surprised that the hotel had wonderful meeting rooms. Elevators very fast and efficient, location great for meal options, and everything is within walking distance or subway during non conference times!
May 12, 2014
Rated 5 out of 5 by Kat24 Great Location & Service
Service was awesome, very nice staff & best location for sightseeing! Hope to return soon.
February 11, 2013
Rated 3 out of 5 by Janene43 Needs to Improvement to Maid Service
I have just returned from staying at your hotel. The maid service was not great, on our third day we ran out of toilet paper late in the night, we were given one roll for the whole trip, our garbage was not removed from the room and we had many water bottles overflowing in our basket. I was also told that if I signed up for SPG I would be waived any internet fees, When I checked out there was a zero balance and it stated I owed nothing but on the day of my check-in I was charged $52.29, I am not sure why and I have contacted the hotel. I am not impressed.
May 21, 2013
Rated 5 out of 5 by Tommy9999 It Doesn't Get Better In NYC
My wife and I live in San Jose, CA and are frequent guests at the Sheraton New York Times Square Hotel. The hotel is perfect, it's proximity to key places to visit and of course the subways. And they have good security. We just finished a five day stay at the hotel. I have stayed at this hotel the past four or five years. There is always a new Broadway show to see, a new neighborhood to visit, a new restaurant to try out as well as revisit my old favorites, such as Katz Deli and Clinton Street Bakery. And, I am a big sports fan.
There are many reasons, usually not just one, why one visits a certain city and hotel year after year. The list above are some of the reasons why I visit New York City. We also visit Maui every year for many of the same reasons I listed above. Maui has a very different appeal but we love visiting both places on a yearly basis. And, there are the individuals that you regularly interact with whenever you frequent the hotels and restaurants. All these factors, and especially the personal relationships along the way, is what drives me to spend my precious time in NYC and Maui.
I would like to share my experience with one of their team members. I first met Michael P. a few years ago at the concierge's desk. He loves his work; you can see it in his interaction with the guests. And there is an intangible quality about him that I that you don't find often, Michael is a local guy that is passionate about his hometown, New York City. He speaks to the guests from the heart as if they were his family from out of town, visiting NYC for the first time or even a return visitor. You cannot train an employee to do that, either they love New York City or it is just a place to live and work. Michael indeed loves New York City. Guests visiting the hotel want to feel the passion of a Native New Yorker. As a business owner myself, I find that the most difficult part of running a successful business is putting together a good team that understands the vision of the company, to take overnship. That is what you have in Michael and much more.
I would highly recommend that visitors to NYC stay at the Sheraton New York Times Square Hotel. And, be sure to look for Michael P. at the concierge's desk, he will take care of you. :-)
May 26, 2014
Rated 5 out of 5 by Cookie26 Guests are the Number One Priority
I come to New York at least two or three times a year and the Sheraton is always the best in every way possible. This year my husband, 11 year old grandson and I arrived at 8:30 am on New Years Day. My husband had come down with the flu and was feeling very ill. I spoke with Alex, and he immediately was able to get us a room, The next day, the concierge, upon finding out that it was my grandson's birthday, sent a beautifully written note with a nice plate of cookies to our room in honor of his birthday.Then later in the day when my grandson was working on a model and lost a small part, a maintenance man came with a flashlight, got on his hands and knees and found the part. Guests at the Sheraton are always the number one priority.
January 5, 2013