Rated 5 out of 5 by Emperor59 Comfort, Quality, and Care
There is a reason I always stay at the Sheraton New York; comfort, quality, and care. I am treated like royalty from the moment I check in. The employees are always willing to go above and beyond. I have always been greeted with a smile and pleasant demeanour. I am always happy with the room and amenities. It is easy to compliment those at the Sheraton because customer service is a priority. I will definitely be staying there when I return to New York City.
August 17, 2013
Rated 3 out of 5 by Sally22 Recent Stay
Location great, room good size. Staff friendly and accommodating. Comments: cleanliness - my room was not vacuumed, and the bathroom, although product replaced - shower and floors not cleaned. There were hairs all over tub and floor. Used product was not removed from the shower. Additionally, the fitness center has an additional charge which i didnt think fair when spending almost $400. Then for 2 days in the morning, not one pice of equipment was available
February 14, 2013
Rated 5 out of 5 by StanMich Dr.
GreatLocation and personel
May 26, 2014
Rated 5 out of 5 by DMac1970 Don Macaulay
Outstanding service and really nice hotel. I try to book this place every time I travel to new york (I go there a lot for business!). Not only is it centrally located, but it is a beautifully appointed hotel. Kuddos to the entire staff.
May 12, 2014
Rated 4 out of 5 by lj93 Good hotel - sans plus
The Sheraton Hotel at Times Square is perfect for people who are staying until - let's say - 7 days in New York City. The location couldn't be better (just next to the hotel there are 3 or 4 subway stations), then you have Starbucks, Subway and many other stores which are located quite close to the hotel.
The room was okay, but could have been better. Under the bed it wasn't cleaned and the blankets were not 100 % clean, too. But everybody gets used to it.
May 2, 2013
Rated 5 out of 5 by Rollo1 Stayed for a week..Awesome!
We just stayed at the Sheraton New York July 23-28 2012. The hotel was perfectly situated and our newly renovated room located on the 50th floor was very comfortable coupled with an amazing view. We really enjoyed the club lounge which offered excellent service. The staff was very nice, courteous and went above and beyond to assist us with all of our travel plans. Big thanks to (Chelsea) the Manager for making our anniversary a memorable experience. G & L
July 29, 2012
Rated 4 out of 5 by cokavt Great Conference Facilitities
Attended a conference and was surprised that the hotel had wonderful meeting rooms. Elevators very fast and efficient, location great for meal options, and everything is within walking distance or subway during non conference times!
May 12, 2014
Rated 2 out of 5 by rc3820 dirty and unhelpful
Had Requested A Room With A Tub And Didn't Get It Initially. Changed Rooms And The Toilet Was Already Backed UP. Took Over Forty Minutes To Get Someone To Unclog. No ONe Came By To Clean The Toliet Afterwards After It Was Requested. Bathroom Tub Was Also Dirty. Had Some Hairs All Over The Tub And Shower Walls. Comforter On Bed Was Not Cleaned. Would Never Stay At This Or Any Other Sheraton Again. Very Disappointed Since I Used My Starwoods Reward Points.
May 30, 2013
Rated 3 out of 5 by Brendapk how long do I need to wait to check in?
What a horrible introduction to the hotel--waiting 40 minutes in line to check in. When we had paid in full in advance! One person working the check in counter. Clueless travelers asking advice and directions should have been directed to the concierge. Oh wait, the concierge was off duty for the evening. Get your act together Sheraton. If it weren't the venue for our event, I would not have chosen the hotel. And, I definitely will not stay there again.
June 25, 2012
Rated 5 out of 5 by CapitalWarrior Excellent Service in a Complicated City
New York is complicated but during Fashion Week its times 2. Despite high occupancy, from the front desk at check in, thanks Lin, to the room, the upgrade, thanks Chelsea, to the club lounge, thanks Tommy, the stay could not have been better. Maria kept our room spotless even with all our time and work product this stay. The staff at this hotel wants to deliver great service, just ask them if something isn't right, they go above and beyond to deliver!
September 14, 2012
Rated 2 out of 5 by LA1997 I was not a happy camper!
We I arrived and our room was not ready and my children and I did not get in our room until after 10PM. Also when we finally got our room keys and went to the room it was in the process of being cleaned. My children and I was so upset and tired from our flight we did not get settled in our room until 12 midnight.
April 28, 2014
Rated 5 out of 5 by singergina Superior rooms and service!
As a first time visitor to New York, I was met with so much kindness by people working at the Sheraton! Everyone was welcoming and helpful to me! The room was quiet and clean, and I will definitely be staying there again! Thanks so much for the hospitality!
May 7, 2014
Rated 4 out of 5 by SSAZ The front desk provides an ideal welcome
After braving the tundra during the polar vortex, it was a welcome relief to be greeted by Nicole at the front desk. She knows how to make a guest feel important. She earned my respect for turning my frustration into a positive memorable experience and stay. I also thought Cathy was an exceptional server in your restaurant . I would suggest that you allow your morning breakfast patrons to choose something other than your overpriced buffet.
January 19, 2014
Rated 3 out of 5 by UnhappyPlatinumSPG Check-in Process Needs Customer Service Training
I loved this property! And spent several months "living" there part time for most of 2013, but my recent interaction with checking in was shockinly unfriendly and unprofessional.
My experience dealt with employees unwilling to listen and stuck on procedures. The scenario next to involved a guest without ID and the employee was again stuck on procedure and lacked in the area of customer service, respect and professionalism.
February 26, 2014
Rated 4 out of 5 by Chezza42 Cheryl
The hotel location was really good. I did have to ask for the floor to be cleaned behind the bed because it was dusty, this took over two days to get sorted, but to be fair there are a lot of rooms and therefore understandable that request are not dealt with Sooner. however i would have liked to have been offered a room change. The hotel is huge but yet very quiet in the rooms. The location couldn't be any better. The hotel has everything you need.
September 4, 2013
Rated 4 out of 5 by osubildo Family Stay 2/14-2/17
For the most our stay was as expected. Early checkin was permitted and greatly appreciated. Debbie was very friendly and the process was smooth.
Rooms were small, but that was expected, however the cleanliness (dust/dirt) in many corners was less than desirable. We also had 1 room in which the coffee maker required 4 pushes of the start button before it would completely fill the cup.
Location is great and I would stay again.
February 18, 2014
Rated 4 out of 5 by pkirchner Lounge quality is failing
I stay at this hotel on a weekly basis for the past few months and I have felt that the quality of amenities in the lounge is falling at a quick rate. There used to be fresh fruit and hard boiled eggs available at breakfast and also two hot dishes available in the evening. Breakfast has now been relegated to bread, bagels and toast, and in the evening just cheese and crackers. I expect more for Platinum level amenities, and I have to say I am disappointed in the lowering of quality available to the Platinum level customers. The lounge is one of the reason I stay at Sheratons, and I have to admit I am disappointed.
In addition, I am surprised that upgrades have never been available to me at any visit.
In spite of this the rest of hotel is absolutely fantastic, to the upgraded rooms and common area, and the great gym, the hotel is great.
August 5, 2012
Rated 3 out of 5 by MCN1107 Preferred guest recognition
I hav been staying here for 4 years on a regular basis. Was excited about room renovations but have to say that less than a year after renovation, rooms are already showing a lot of wear and tear. And since renovation, I haven't received any of the upgrades that I used to get. Get the feeling that mgt is trying to squeeze every dollar they can get to pay for expensive renovations. Treat your loyal customers well, there are many good hotels nearby.
August 11, 2012
Rated 5 out of 5 by Sundus Best stay ever
I appreciate the hospitality and warm welcome of your front desk Staff. Akaida made me feel like I'm the only guest. There was a gentleman who was cleaning the club lounge went above and beyond to get milk for my baby,my room was clean and the linen was crisp ,Me and y family travels alot to new york and I will make sure next time we come to NYC we stay with you guyz.. I just want to mention that my internet didnot work the entire stay.
January 21, 2014
Rated 3 out of 5 by TraceyS Great location
Overall I was pleased with the hotel. It was conveniently located and had nice amenities. My room was not adequately cleaned, with the bathroom tub, shower curtain and floor all having noticeable dirt. In addition, the carpet in the room had not been vacuumed b/c there was hair all over the floor near the full length mirror. The rest of the room was nice and well appointed.
April 7, 2014
Rated 3 out of 5 by GeoffB Not bad, but...
This hotel fit the bill perfectly for location. The room was clean and well appointed. I am going to assume that all hotel rooms in NYC run small compared to similarly rated hotels in other markets and reserve comment on the spaciousness of the room. We used the gym, and in room dining service and were pleased with both, although $10 to use a treadmill induced sticker shock. All staff was uniformly pleasant and helpful.
The bad - the dead bolt on the door did not appear to work. The toilet would cycle loudly every 60 seconds. The bathroom door would not stay shut. And I was ready to throttle the teenage girls who slammed their doors and kept their intra-room party going until 3 am. Why we were lucky enough to be given a room near this thoughtless herd can only be answered by the hotel. It certainly had a negative impact on our experience.
April 19, 2013
Rated 4 out of 5 by LaurieAnne Great hotel 2 big problems
When we arrived there was a huge line at check-in, there were only 4 people working and we had to wait in line almost 15min. The day we checked out they had 2 elevators down, we first pushed the button to go down at 10am and didnt get on a elevator until 10:25am and that was only because we pushed our way onto one. Our room was very comfortable and the club was a great place to get my work done.
March 25, 2014
Rated 3 out of 5 by Osven Sheraton as a work base
Sheraton at Times Square is a big hotel with many guests. Therefore this is not the hotel to stay at if you are looking for a personal touch. It is too big for that. The rooms are okay but the lack of noise suppression from the hallway can make it a noisy experience.
The staff in the breakfast restaurant Hudson seems to lack motivation for why they are there. Would change the setup to be certain people serving and some others clearing the tables.
April 15, 2013
Rated 5 out of 5 by BrendaL Location, Location, Location
This is my hotel of choice when staying in New York. The location is wonderful. My only issue with this trip is that there was road construction outside of our room and it went on all night (i.e.after midnight). I had thought spg generally put up notices when construction was taking place at or near a hotel. I am thinking perhaps it was an emergency repair. In the future, I will be sure to call hotels to inquire about construction before booking.
November 4, 2012
Rated 5 out of 5 by June16 Great Stay!
I had the opportunity to spend three nights at the Sheraton New York Times Square Hotel for a Learning & the Brain Conference that was being held at this location. Having previously lived in NYC for many years, i really was not sure about the hotel and location. I am here to say that the stay was great! The renovated room and the bedding was exceptionally comfortable. The staff was ever present, amenable, and attentive to specific requests. The location is terrific! If you love to walk - then this is the place. Very easy access to the theatre district, uptown, downtown, east-side, west-side, and of course, Central Park. The taxi ride from LaGuardia was simple to handle. The bell-man was right there to call a taxi for you when needed.
What took the stay over the top was the manager, Mr. Fish, who listened attentively to a personal concern and who , I believe, went above and beyond to address it and confirm that I was heard. This is a very busy hotel, as observed by the ebb and flow of the sea of people in the lobby. Yet, it was never overflowing.. It gave me a true reminder of the essence of the Big Apple.
May 14, 2014
Rated 3 out of 5 by Lizc So noisy at night
The hotel and staff where wonderful. I did however have to complain about the noise level at night, it was like trying to sleep with the door wide open! The kind receptionist ( who gave me compensation) asked me if I called security to complain..I explained that the people where not noisy, it's just that you could hear everything! It was like sleeping with the door open. It's a shame that we had a terrible nights sleep in such a beautiful hotel.
March 17, 2013
Rated 2 out of 5 by macjac2 small room and bad elevators
There aren't enough elevators. My husband had to walk up steps to catch an elevator, and then it got stuck between floors. He had to walk 31 flights down. The next day I waited for 15 minutes for my elevator, I decided to go up in order to come down. We were on the 31st floor. It had to stop on every floor going up (50 stories in all) and then stop on every one coming down. There were people waiting at every level.....and couldn't get on.
December 30, 2013
Rated 3 out of 5 by SAS2325 Great location, but not comfortable
Be aware that this facility is a MAJOR tourist location. People were literally coming in in busloads. One day two came at the same time and there were so many people in line to check in that I couldn't even get through the main door.
Updating shows. New furniture, new finishings, even new carpet. But there must have been just a piece of paper separating my windows from the rooms on either side. Conversations were clearly audible. Person across the hall had a conversation with Germany and I swear it sounded like she was standing inside my door instead of her own. Could hardly walk through the lobby much less get to the bar for a drink or food. Restaurant seemed pricey and unappealing. Perhaps the Club level is better, but being a long time Gold member with SPG wasn't enough to get me an upgrade to find out. Told my clients that if I come back I will be staying elsewhere and recommended they send other people elsewhere as well. By far the worst "Sheraton" experience I have ever had!
April 27, 2014
Rated 4 out of 5 by Yolo49 Tjhe hotel is well located
We arrived at 8:30 pm our room was not ready. Staff gave us a complementaty pass for diner which was ok. The room was finally ready at 10:30. Too long considering I am a paltinum member, i would expect the place to be ready when i come... Anyhow, once we were installed thing got better.
April 30, 2014
Rated 3 out of 5 by Becky916 Check-in Service Could Be Better
I have stayed at this location twice a year in the last several years. Over the last year, the check-in staff has become very condescending. Per the reservation, my room was to be a king or 2doubles but they always pre-book me into a queen, most likely because I'm a woman (this is done quite often in the hotel industry). I had to ask for the room category change - they also didn't have my SPG# noted, although I entered it on the reservation.
February 6, 2013