Rated 3 out of 5 by Kelly25 Too small and pricey
Room was very small. We had a corner room and you could barely walk between the beds and the dressers. There is no refrigerator except the minibar one that can fit nothing else in it. The breakfast in the lobby was ridiculously overpriced. For 2 adults and 1 child it came to $89! The scrambled eggs and fruit were fine but really!!! Location was nice to Time Square and it was clean.
February 4, 2013
Rated 4 out of 5 by cnidarian WNET, PBS in NYC, Ch 13
Alone, amongst a plethora of available television channels, Channel Thirteen returned only a frozen image of Bill Moyers. A visit by two hotel techs confirmed our suspicion that the incoming signal was blocked. They promised to have it rectified. That was early evening 25 June; a day later it was still blocked. When we left, noon 27th, it was still blocked. Who doing this, and why?
May 29, 2012
Rated 4 out of 5 by guidone A comfortable stay in a wounded New York
Though New York had just been struck by the Sandy hurricane, our stay in the Sheraton Times Square has been just about perfect.
The staff is friendly and extremely helpful and some little inconveniences with our room facilities were fixed in a very effective and timely way.
The position of the hotel is just great, close to Central Park, the subway, Times Square and the 5th avenue.
November 9, 2012
Rated 4 out of 5 by RKL681 Nice Renovation
It had been a while since I stayed here and was pleasantly surprised. I had stayed in the former Sheraton Manhattan across the street because it was slightly cheaper. Since that is no longer a Starwood property, they have gone downhill and Sheraton Times Square has dramatically improved. Almost seems like rooms were bigger than what I recalled but I am sure that is not the case.
December 12, 2013
Rated 3 out of 5 by shahrazz SPG Platinum dont expect upgrades
This is a very busy New York hotel last year I stayed a total of 50 night and was even given a bonus SPG for staying so much. Every time I check in staff never say welcome back Always ask if I have stayed here before only three occasion I have been given a SGP upgrade. This is a busy hotel and very poor service from front line staff. The positives are its a great location.
February 8, 2014
Rated 2 out of 5 by SusanVAB Dirty Towels/ Poor Customer Service Response
The front desk reservation desk was the longest line only two employees working. All the towels we received and requested all had a horrible smell. Person delivering was not friendly when we requested another set of towels but they also had a horrible smell. The guest services that we called also sighed and was unfriendly when we asked for towels.
Location was the only positive.
August 20, 2012
Rated 5 out of 5 by williamjp Manhattan
My room on the 43rd floor seemed newly remodeled and very nice. Everything worked and was clean, the floor was quite quiet.
Breakfast in the restaurant was way too much money for the food provided. The chef did not even cook to order for that type of money. Otherwise the stay was perfect. Have stayed here several times before and keep returning, along with members of my staff.
August 31, 2012
Rated 4 out of 5 by gracie123 room size
my only negative is the size of the standard room in NYC. in the past, we had an upgraded room and the size was fine for 3 of us. I didn't upgrade this time and was disappointed. when booking, the SPG rep didn't mention an upgrade, and I didn't remember to ask. maybe none were available; I don't know. a nicely decorated Christmas hotel. my husband's fav in NYC for Christmas.
December 15, 2013
Rated 5 out of 5 by escape76 Refreshed look adds to the Time Sq glamour!
Sometimes hotels focus too much on looks/amenities and forget about the people part of the business. I'm proud to say in addition to a makeover of the hotel, the staff at the Sheraton Times Square were terrific. From the bellman, to the VIP Manager, and the gentlemen working the club lounge - kudos all around. You guys were curteous, professional, and always willing to help.
December 11, 2013
Rated 4 out of 5 by Lisbeth42 Manage expectations
This is a very busy hotel - often used for tours & groups. It's frustrating that my Platinum status never seems to get me on a Preferred Guest floor higher up where it's quiet. With close to 45 nights per year at this property reserved well in advance, I would have hoped for better reception and appreciation for my repeat stays.
April 28, 2014
Rated 5 out of 5 by adiGod Amazing Stay
Booked this from Priceline. Wanted 2 beds and called 2 days ahead to see if it was possible. Front Desk told me my reservation was limited, so nothing guaranteed. When we checked in, the lady was SUPER nice and amazing and started our trip out with a smile. She definitely deserves props. We got our 2 beds and stayed on the 37th floor. Great location, so close to times square.
May 27, 2013
Rated 3 out of 5 by kdFLA Comfortable, but not clean
My bathroom was very dirty, with mold/mildew on the walls of the shower and tub. There were visible places where coffee had splashed, for example, that were not cleaned the whole time I was there (and were there when I checked in). My bedcover had a brown stain on it, and when the light came through the shade on the window, one could see lots of splash marks (of who knows what). Everything else seemed clean, but when you see those kinds of things, you wonder.
The bed was very comfortable, and the Starbucks in-room coffee a great plus.
The meeting facilities were FREEZING. It was so uncomfortable to be in the meeting rooms, that I ended up choosing sessions in the Hilton just so I wouldn't be so cold (was there for a conference, which took place across the two hotels).
Service was outstanding - everywhere: concierges, front desk, janitorial staff, event/meeting rooms (replenishing water, candies, pens, etc.)
August 14, 2013
Rated 5 out of 5 by psedwards Great location
Only a few bocks from all the action of Times Square, but not right in the middle of it. Close to subway.
June 23, 2014
Rated 3 out of 5 by dvacpa Basic lodging and not much more.
Excellent location and very clean facilities. Parking is awful. No valet service at entrance. For $40 per night pakrking, you should be able to drive up to the main entrance. Hotel personel at check-in was understaffed and certainly could have been more accomodating. The room itself was comfortable and clean. This hotel serves the purpose of basic lodging, but not much more.
January 11, 2012
Rated 3 out of 5 by Stephen13 Average hotel relying on prime location
Welcome not sincere.Room switched to disabled as room as one booked 2 months before not appatently available.
TV didn't work - plugs disconnected. Sorted myself but Movie Channel then unavailable. Fire alarm went off in room at 07.00 and screamed for 15 minutes (no I don't smoke) - no explanation given. Much needed sleep not possible. Staggered out next day pleased to leave.
April 10, 2013
Rated 5 out of 5 by Erick1217 Excellent staff
I'm impress of the help that we received in our stay at your Hotel. The housekeeping lady on the 31st floor, I think her name is Ms. Neomi, she was very nice and she kept our room very clean. Mr. Pacheco at the concierge desk, he was very knowledge with the area and he help us to get the right tour. We are very happy with the professional service that we received. Thank you.
January 8, 2013
Rated 3 out of 5 by gamache2000 Enjoyed my stay minus the hundreds of Model UN Ambassadors
Im pretty sure the model UN was staying at the hotel the weekend I was there. From the moment I check in on friday until the moment I checked out on MOnday the lobby was overflowing with loud kids (are 18-24 years old kids?) everywhere. They were sitting/lying on the floor, lying on the sofas in the lobby and it looked more like a refugee camp than a 4 star hotel. I was waiting (on average) up to 5 minutes for an elevator, there were kids yelling and being loud throughout the night and it was utter chaos. The staff was pleasant and the room attendants did a great job. I was not pleased by the baggage charge to hold onto luggage once we checked out. It was only a few dollars but seriously... this should be complimentary. I would stay at a Sheraton again but NEVER during the Model UN Conference. It was a madhouse. Times Square is already a nightmare... I want my hotel to be a place of tranquility and relaxation.
April 5, 2013
Rated 3 out of 5 by JKBH problems
For the first time, Starwood disappointed me. I have asked for a room upgrade and I was given a handicap room for me and my wife. We could never find the switch to lower the shade and had to stay up all night with the lights shining. Shower was awful.
May 31, 2014
Rated 4 out of 5 by micarma4 convenient location
We had girls weekend out. Beds very comfortable. On second day insufficient towels and toilet paper were left for us and had to call to get replenished. Service was quick upon request. Parking rates a bit high. At desk, needed better local knowledge of comedy clubs and prices/terms. Not very soundproof within building but soundproof to outside noise. Staff overall friendly.
October 23, 2012
Rated 5 out of 5 by cookie45 Great place to stay
We were pleased with everything about the hotel except the dining room. Of course, with all of the opportunities to eat around the hotel, i can see why it is not top priority. From the reception staff, to maintenance, to the room maintenance we were pleased. The LINK cafe staff was friendly and attentive. Thanks for a nice stay! It will be one the top os our list to return.
September 10, 2012
Rated 3 out of 5 by VJNewyork SPG Gold Members - Look Elsewhere
If you are a SPG Gold Member, please look elsewhere since this hotel only recognizes Platinum status for any preferred upgrades to Club Level or for in room internet. I was appalled that the desk clerk wanted $25.00 additional per night to upgrade me to Club level room. I stay at SPG hotels worldwide and never have been asked for any such fees - so this is highly irregular.
March 9, 2013
Rated 2 out of 5 by sim72 Seriously weak service
I am sorry to have to write a negative review. Up to you to decide whether my review/complaint is warranted:
* I have had to ask for 2 consecutive days to clean my room after 4:00pm - on both days it took 2 requests, one at 6:00pm to get the job done
* On one day, hot water was shut off during the night to replace a boiler, or so was told - how inconvenient that I had to take an ice cold shower at 8:00am. Maybe it sounds strange, but I believe I pay for basic convenience. If you can't deliver, I expect more than a voice mail apologizing for the inconvenience and saying it's someone else's fault.
* Have you ever heard of having to pay to store your bag on the day of check-out? You have got to be kidding me! Charging somewhere around USD 400 per night and then asking me for 4 dollars a bag...
* I was charged for 3 beers I took out of the fridge only to put them back in. I have explained to the receptionist who told me she would forward this to the manager. I have heard nothing since (2 weeks now) and no credit to my account.
Conclusion: very weak execution for a Sheraton hotel.
June 9, 2014
Rated 5 out of 5 by Grannymar This Hotel is an excellent location
Great place to stay,close to almost everything.Easy access to Subways,Theatres,Sites.
June 24, 2014
Rated 5 out of 5 by RLS1 Great staff
Room had neither a desk chair nor a desk. Hard to work in the room either.
Staff were outstanding. I was in a rush checking out and there was a line of 15 people checking in. a manager stepped out from behind the front desk, took my room number and went to the back office and checked me out. phenomenal, I made my flight thanks to this awesome support.
March 22, 2014
Rated 4 out of 5 by Mercer21 Great location, small bathrooms
This was our first visit to the Sheraton NY and we were quite pleased with the location. It's right in the heart of midtown and the theater district, and only a few blocks from Times Square. We've stayed in some other hotels right in Times Sqare on previous visits but it can be overcrowded with people, so the slight removal to 53rd St was a big help.
The room was nice, but a bit on the small side. Our one major complaint was that the bathroom was rediculously small. As a couple sharing a room, there was really no way to have more than one person in the bathroom unluss one person stood in the bathtub. This is a problem when you're both trying to get ready to go out somewhere.
On the plus side, the fitness center is the very best we've ever seen in a hotel. On the downside, the service was exceptionally slow. On balance we would definitely consider going back, particularly if there are rooms with larger bathrooms.
September 10, 2012
Rated 4 out of 5 by SheratonNY Sheraton NY
Great but, lobby internet is cumbersome to use. And free wireless should be part of hotel rate.
My compliments to reception desk. They have always been very helpful. Although have rooms ready for early arrivals would be a nice help. Rooms cleaned and ready should be made available earlier - yes I know rooms are not guaranteed for early arrival. But, it would be nice!!
August 19, 2013
Rated 3 out of 5 by JoaoBR Why not?
I do not understand why you charge so much for something so simple and small as internet access. Internet is a necessity in the modern world. Why not providing free Internet access for all rooms, as Sheraton does in other locations?
hotel would have a little spending and guests would have a huge benefit!. you guys would have a better evaluation with this little action!
August 6, 2012
Rated 3 out of 5 by robert67 Challenges
Difficult for cabs to offload. Food in restaurant overpriced(Breakfast Buffet).Bathrooms off the meeting rooms on second floor were similar to those of the 1940s. The refusal for a one hour delay of checking out and charging for checking luggage was outrageous. Nice location between Central Park and Times Square. The taxes and room costs will prevent us from returning.
December 20, 2012
Rated 3 out of 5 by NYtraveler It's just ok
It's close to Times Square. Great for tourists. May be too crowded/busy for business travelers. The property itself is in good shape. The lounge offering is a little disappointing. It gets pretty crowded in the morning and the breakfast spread mainly consists of cold items like muffins, bagels, toast. The property also does not participate in the Green Choice program.
May 24, 2013
Rated 4 out of 5 by Pablo72 Great Staff
We recently stayed in the Sheraton during Hurraine Sandy, following our evacuation from our hotel. The staff were all amazing especially Matthew on the check in desk, who helped us so much. Even though the hotel was at full capacity, the staff (who were also personally dealing with the impact of the hurricane) all had time to listen and went out of their way to help.
November 8, 2012