Rated 5 out of 5 by James Wonderful location, nice room
I like this hotel. Location is wonderful and facility is nice.
April 26, 2013
Rated 4 out of 5 by Brenda Wonderful place to stay!
The room was perfect no problems with anything during my stay!
April 29, 2013
Rated 4 out of 5 by SteadyAT Great location
Stayed here over Memorial Day weekend. The hotel was very busy, and there was a super long queue to check-in at 730pm on a Friday night. It appeared there were only 3 front desk staff handling check-in at the time, so the lines did not move quickly.
However, once it was our turn, the check-in process was smooth. With my platinum status, I inquired about an upgrade, and we were assigned a renovated room on a high floor. That was the best on offer since we had requested a room with two double-beds. The room was adequate. It should be noted though that there was no complimentary bottled water in the room, and there was hardly any counter space in the bathroom (it turned out to be an accessible room, so this could be the reason).
Fortunately, we had access to the Club Lounge. They offer a generous breakfast selection plus a great view. The place was packed but the staff there cleaned up tables quickly and were helpful in trying to seat us. There were also bottles of water water that we could take back to our room.
Ultimately, we spent very little time in the hotel room except to sleep! But the location of the hotel was very convenient to shopping, and the theater district. And overall, the staff was friendly and helpful.
May 29, 2012
Rated 4 out of 5 by Anthony0DJ Central location but very very noisy
First time to NY with my wife for some pre-Christmas shopping. The hotel is great in terms of location, right in the middle of everything and easy to get around especially with great help from the Concierge. However, a potentially excellent stay was marred by exceedingly poor sound insulation in the rooms. The noise between rooms is so bad, you may was well do away with the walls and have everyone sleep in the conference centre. On two nights we had shouting and general conversation going on in both adjoinging rooms in the early hours of the morning (3am.) Also loud shouting in the corridors and banging on doors. I accept that this is outside of the control of the hotel, but expected that on the club floor of the hotel that this would not be as bad. The sound proofing in the rooms (considering they are newly renovated) is unacceptable. I am a platinum card holder with Starwood so travel very frequently and this exceeds any experience I have had anywhere in the world by quite some margin! There was no way to discuss this with any senior management at the hotel while we were there was no-one visible anywhere to discuss this with. Great visit never the less, great location but something needs to be done about the room noise
December 21, 2011
Rated 5 out of 5 by medo30 Internet
Internet and cell reception were terrible at the 29th floor
April 12, 2013
Rated 5 out of 5 by ok0k nyc
the associate checking us in was very helpful and pleasant.
September 20, 2012
Rated 4 out of 5 by kaikaikiki Great location
Fantastic location, but it was still under construction....
October 14, 2012
Rated 5 out of 5 by Furbie Great location
Perfect all around. Will return
October 11, 2013
Rated 5 out of 5 by BRFoster Excellent room!
Such a spacious room for NYC and the service is excellent.
December 3, 2012
Rated 5 out of 5 by Jessica Awesome Stay!
Had a great stay at this hotel and would def recommend!!!
February 20, 2013
Rated 4 out of 5 by DG71 Location
Hotel is centrally located. Small but serves its purpose.
February 6, 2013
Rated 5 out of 5 by TKby3 Working stay
Working stay and when I needed rest the room was perfect.
October 17, 2012
Rated 4 out of 5 by dude2012 Good location
This property is centrally located and has met our needs
April 18, 2013
Rated 5 out of 5 by MADK Great Hotel & Super Staff
The room was great and the staff was superb! Thanks!
July 16, 2013
Rated 5 out of 5 by Send This is my "go to" place to stay in NYC
Location is great and it's a well run Starwoods hotel .
February 24, 2013
Rated 4 out of 5 by Denvervisitor Good place in NYC
comfortable beds, friendly staff, great location
August 6, 2013
Rated 5 out of 5 by azuree87 Great Hotel
Great Hotel with excellent location and services.
July 22, 2013
Rated 4 out of 5 by Sandra13 Hotel was ok
Hotel was ok house keeoing was not up to standards
March 10, 2013
Rated 4 out of 5 by Aztbone Convenient location
Great hotel and location with the right amenities.
February 12, 2013
Rated 5 out of 5 by visitor great location
great location, very clean and friendly personel
June 6, 2013
Rated 5 out of 5 by kelly70 Very conveniently located
Not hard to drive in and out. Near our interests.
October 11, 2012
Rated 5 out of 5 by MissLynn Hotel was perfect for my needs
Close to everything
Subway, restaurants, shopping
October 27, 2012
Rated 5 out of 5 by cmnf Outstanding staff
The Front Desk staff is professional and amazing.
December 13, 2012
Rated 4 out of 5 by Q456 Great Stay
It was a great stay at a reasonable price.
August 8, 2013
Rated 5 out of 5 by Juano Location
Excelent location for a Mahanttan midtown hotel.
September 3, 2012
Rated 4 out of 5 by Donnyfs just ok
good location and convenience of the club lounge
July 19, 2012
Rated 5 out of 5 by Junie Excellent
Meredith is the BEST. The Hotel met all my needs
September 11, 2012
Rated 4 out of 5 by Jackie9 Great Gym Facilities
A large number of aerobic machines available!!!
March 18, 2013
Rated 5 out of 5 by SheilaandMarvin Completely upddated andlooking good!
We loved our room!! Everything was great!
August 6, 2013
Rated 4 out of 5 by JC33 Much Improved
My room was fantastic! Really great view too.
April 4, 2013