Rated 4 out of 5 by Paul This is hotel is a great location
The hotel is well located in Times Square close, to Rockafeller Centre, Radio City, Central Park and many other sites.
April 9, 2013
Rated 5 out of 5 by Tclay Great Stay
Nice location. Check in was quick and easy. Little problems at check out separating the bill. Overall stay was great.
March 12, 2013
Rated 5 out of 5 by Carol5 Centrally located
Love the location of this Hotel few blocks to well known locations: Time Square, Central Park, Theaters and shopping.
November 27, 2012
Rated 5 out of 5 by LTPW Great hotel
As always, a great place to stay in Manhattan. The location is wonderful, staff is so nice, and the rooms are great!
December 13, 2012
Rated 5 out of 5 by Clare Beautiful
Recently renovated and lovely.
Staff professional /helpful
Perfect location in Time Square yet quiet in the hotel
August 21, 2013
Rated 5 out of 5 by bomo great hotel in nyc
the greatest hotel in nyc
March 5, 2014
Rated 5 out of 5 by mwaples24 Great location
Convenient to everything in NYC. Staff always goes above and beyond. Most definitely will be back. Rooms were clean
November 21, 2012
Rated 5 out of 5 by RGutierrez Excellent Staff
This is the 2nd time my family stays at the Sheraton New York and once again we had a great experience.
December 10, 2013
Rated 4 out of 5 by JeffL fitness center
You are "nickel and diming" us by charging $10 to use the finess center, especially your SPG guests
December 23, 2013
Rated 5 out of 5 by NaDAB Great place to stay if going to New York City
Enjoyed our stay. Helpful front desk staff. Have recommended it to friends and family as a great destination spot.
January 14, 2013
Rated 5 out of 5 by mer2 Nice housekeepers
The housekeeper was friendly and did well with service. She was helpful when the ice machine didn't work as well.
June 6, 2013
Rated 4 out of 5 by babel Location
Hotel has a very good location betwenn Central Park and Times Square, next to subway, bus und tourist information
April 11, 2013
Rated 4 out of 5 by Sammy Great location
I enjoyed the location; in the midst of it all. Rooms are very small, but I understand the expensive real estate.
April 3, 2013
Rated 3 out of 5 by unansweredphone Will the front desk answer the phone, please?
Several attempts to reach the front desk were met with no response. Had to walk down to the desk on 3 occasions.
March 16, 2012
Rated 4 out of 5 by Pat20 Comfortable accommodations
My friends and I were pleased with our stay at the Sheraton. The rooms were clean and the beds were comfortable.
December 13, 2012
Rated 4 out of 5 by Shemp65 Comfort
The hotel was convenient and comfortable with all the ammenities to survive a snow storm.
January 7, 2014
Rated 5 out of 5 by travler4alifetime NY in March
Best location yet not the most congested area - easy walk in any direction, Central Park, Broadway and subways.
March 16, 2013
Rated 5 out of 5 by Rico81 Profesional staff
Cynthia Munoz from front desk gave me a big warm welcome in the coldest day ever in NY.
January 9, 2014
Rated 4 out of 5 by Mika13 Wonderful Staff, Noisy Room
My stay at the Sheraton New York Times Square hotel did not start out well, but ended up alright! I called ahead and was told that I should be able to check in to my suite at 3pm - I arrived at 2 and was told by the first receptionist to wait until at least 5 because my room was not ready.
However, when I went back at 4 to see the status of my room again, Edwin took time to go above and beyond and find me a clean room. His service was exceptional and he definitely made my stay worthwhile.
Edwin did warn me that the room (suite on the top floor) was next to some elevator and thus there could be some noise, but I was not prepared for the loud humming that kept me up at night. Further, the bedroom was connected to another room by a door (albeit locked) but we could hear EVERYTHING that was going on there. Luckily we had a quiet neighbor but it was awkward to listen to him rustle with his plastic bags and move around early in the morning (you could hear it that well).
The Club Lounge is excellent, with complementary water, juice and soda. The breakfast was wonderful, though I did not have a chance to try the dinner snacks.
Overall, great hotel, great location, especially if you have Preferred status and are not stuck on the first 20 floors with a huge high school convention which makes the elevator lines insanely long (separate elevators for floors 29 and up :)).
April 1, 2014
Rated 3 out of 5 by Noone Normal Hotel Room in a good location.
The sheraton was a normal hotel but was in a prime location near times square and right next to a subway stop.
April 5, 2013
Rated 4 out of 5 by Andrew19 Greaat Location
The Sheraton New York Times Square Hotel is an ideally located New York City hotel within a few short blocks of Rockefeller Center, St. Patrick’s Cathedral, Radio City Music Hall, Carnegie Deli, Central Park and the Theatre District.
The facility has been fully renovated and is up to date. We were two adults and two teen-aged children in a club-level room with two double-beds which surprisingly accommodated the four of us and all our luggage (winter wear sweaters and jackets included)…the room would have been a bit more comfortable without the table/2 chairs and adding two queen size beds instead.
The Club Lounge was a nice retreat with complimentary continental breakfast and Hors D Oeuvres’ in the evening. The morning lounge attendant, was cordial and attentive to our breakfast needs. He went out of his way to ensure tables were cleared and available for all guests.
We had two minor issues. A few weeks before arrival I left a voice-mail message with the concierge and nobody returned my call. And upon arrival the bathroom had some hair on the shower walls and in the soap dish.
Overall we had an enjoyable stay at this Sheraton Hotel and would return again in the future.
January 4, 2013
Rated 5 out of 5 by Traveler311 Best location
This hotel is in a great location for visiting manhattan. Love the club lounge.
Busy hotel in a busy city...
August 13, 2013
Rated 5 out of 5 by Pick Great customer service
hotel is beautiful and located is a great location of NYC
February 10, 2014
Rated 5 out of 5 by Barb53 Great Location!
This hotel is a great location. The staff was wonderful. Rooms were clean. Would definitely stay here again!
June 18, 2013
Rated 3 out of 5 by NYvisitor2013 Check in staff needs to be more courteous
I thought the person checking in could have been more courteous. Perhaps it was a busy day.
December 25, 2013
Rated 5 out of 5 by Bigapple13 Staff went over and above!
Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing.
December 2, 2013
Rated 5 out of 5 by Grrink perfection!!
even when this hotel is fully booked everything is always prefect. People are great and so is the location
June 21, 2013
Rated 5 out of 5 by Najat61 My home
When I stay in this hotel I feel im home, the stuff friendly, kind, I love them all, , Thanks......Thanks
August 22, 2013
Rated 5 out of 5 by AAAM The hotl is Great
The hotel location, features and the new decoration make this hotel very comfortable and I feel like home
August 18, 2013
Rated 2 out of 5 by TONY2438 5 star but 2 star service
club lounge, over crowded, no control, screaming kids.
asked 3 times to get room cleaned, never happened.
June 28, 2012