Rated 4 out of 5 by Tessa Check-in
You would expect a friendlier attitude át the reception towards regular SPG customers.
February 8, 2013
Rated 5 out of 5 by Grrink outstanding stay!
great location and great staff always taking theextra steps to make my stay perfect
September 15, 2013
Rated 5 out of 5 by Preto this hotel has a great location
i have been staying in this hotel for more than 30 years and I enjoyed each stay.
October 3, 2013
Rated 4 out of 5 by Pere80 Great Room
The room was great. It just looks a little old. The location of the hotel is PERFECT!
March 6, 2013
Rated 4 out of 5 by 10sump Close to Times Square
Staff very conciliatory. Wish I could get a quieter room on a higher floor next year.
September 12, 2012
Rated 2 out of 5 by mirv82 Dated
The room is tiny and old. it definitely needs refreshing
December 23, 2013
Rated 1 out of 5 by NYC14 Not up to par
I was in NYC attending a conference at a comparable hotel across the street. I chose to stay at the Sheraton believing that my conference's hotel would be too crowded. Horrible, horrible choice. Although the Sheraton was comfortable, the atmosphere and level of service for this hotel was not nearly up to par with its competitors.
This Sheraton appears to cater more toward large conferences than toward individual guests, and fails to manage the crowds very well at all. Upon arrival and throughout my stay, the too-small lobby was overrun by large crowds of apparent conference attendees waiting to check in. (This turned out to be the case every time I went to the lobby during my stay,) There was no separate line for group check in, so I had to stand in line for a long time just to check in.
That is only where the "fun" began. Upon check in, I was informed that there would be a "high security political event" the next day, meaning I would have limited access to my room. This situation turned out to last the ENTIRE DAY. Because of the crowds and heightened security, it took over an hour to get from my conference across the street back to my hotel room. No special allowance was offered for this inconvenience.
Although the room was clean and comfortable, housekeeping was inattentive for this level of hotel - the iron and ironing board in my room stayed out the entire stay and toiletries were not completely refreshed.
One evening, I went to the LINK cafe for a snack. I ordered chips and queso. For $16, I got stale chips. The club level amenities were also below par. In the morning, after I used my key to get into the club lounge, I was greeted by an employee demanding to know my room number.
On my last night, I tried to secure a late checkout. Doing so took two phone calls, and approximate total wait time of 45 minutes.
In the end, I wish I had stayed at hotel which was hosting my conference. It is a comparable hotel of size and cost, and was hosting multiple conventions at the same time, but did a much much better of controlling congestion and noise level - their lobby, while always busy, was never congested, unlike the Sheraton.
April 17, 2014
Rated 1 out of 5 by doc2004 Dr Milton Worthington
great accommodations..friendly and helpful staff..great time.
December 14, 2013
Rated 5 out of 5 by Tazman96 Great hotel Great location
I willd definite stay here again. Hotel was clean, modern and the service was great!
September 23, 2012
Rated 4 out of 5 by Jex1 Happy bed
Our room was very comfortable. Great bed and room design. I actually used the divan!
October 31, 2012
Rated 5 out of 5 Front desk and Door
Excellent job from Front Desk Agent Alex and Door Man Marco.....Thank you so much
August 31, 2013
Rated 5 out of 5 by TorontoVish Location Location Locatiom
Super Location right in the heart of New York, Great Service and friendly staff
September 30, 2013
Rated 4 out of 5 by Tom28 Good time
Just the staff not very friendly , but overall I did enjoy my time in the hotel .
August 17, 2013
Rated 3 out of 5 by Nicola61 this hotel is a mess
Check in : a nightmare and very rude
In house: very much on the average/poor level
May 22, 2013
Rated 5 out of 5 by Willybill40 Our Stay in NYC
Room was very clean and the staff friendly.
Perfect location to everything in NYC.
October 25, 2012
Rated 4 out of 5 by stacmcg1984 great stay
everything was great about my stay and all the staff was very friendly and helpful
December 1, 2012
Rated 5 out of 5 by Lgilinets Nice place to stay
Rooms are small but comfortable. Club room Ned's to be updated with better snacks.
January 5, 2013
Rated 5 out of 5 by Sunshyne Great hotel
Great hotel that met my needs.
January 16, 2014
Rated 4 out of 5 by Grams Great NY Hotel
Fantastic Manhatten Location. Walking distance/metro to all sites and restaurants.
December 19, 2012
Rated 4 out of 5 by Suz2013 Great Location
Small room. Small "full size" beds. Great staff. Great location. Very convenient.
April 21, 2013
Rated 5 out of 5 by mdd5 great hotel
the hotel was perfect. everyone we encountered was very helpful
December 2, 2013
Rated 5 out of 5 by BarbaraM Excellent choice, Sheraton is a home for visitors
Me and my mom planed this 5 days trip for her first visit to NY. I decided to stay in Manhattan so that we can be near the most important attractions in the city. We could not choose a better place to stay. Sheraton NYC is very centric, just a couple of blocks from Time Square, Radio City, 5th Ave, Broadway, St Patrick Cathedral, Rockefeller Center, Trump Tower, Apple Store, LOVE sculpture and much more. We would walk everywhere even in the cold weather.The cleanness and service was very impressive. We order room service almost every day and I never had a faster sevice before! Rooms are beautiful and comfortable, newly renovated. However, the bathroom was kind of smal. Check in was quick even if they has long lines all day every day... I don't know how they accomodated all that people, it was full! However, there was not noise in the halls, we slept in peace! We arrived on the blizzard alert day and the staff kept us constantly informed about the weather conditions and news. They will let a message on the room's phone with al the updates, that was very nice, it make us feel safe. In terms of price, location, service and infrastructure this is one of the best choices. I would not hesitate to come back!
February 13, 2013
Rated 5 out of 5 by Struttgirl Great hotel, great location
I stay here frequently when traveling to NYC. enjoy the location and staff.
October 8, 2013
Rated 5 out of 5 by Micksi Great location!
Great location steps from Times Square so not as noisy yet quite convenient.
May 29, 2013
Rated 4 out of 5 by Preto this hotel is very well located
This hotel is very convenient to me because what it offers and the location.
September 24, 2012
Rated 4 out of 5 by Auke Fine hotel
The hotel is well situated and service overall is fine with friendly staff.
July 1, 2013
Rated 4 out of 5 by Ursus My NYC stay
short and elegant stay w/o any complaints - thanks
December 17, 2013
Rated 2 out of 5 by snowlyly The room cleaning was bad
The room has garbage when we check in, and the bathtub has hair left on it.
June 3, 2013
Rated 5 out of 5 by FLOTA The Sheraton is a great hotel with great features!
The features and ammenities are great. The bed was extremely comfortable.
April 29, 2013
Rated 4 out of 5 by NYCIronman NYC Ironman Stay
Everything great except when it came time to check out - very unorganized
August 15, 2012