Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • New York,
  • New York
  • 10019
  • États-Unis
  • Carte

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Rated 3.7 out of 5 by 2249 reviewers.
Rated 2 out of 5 by Good Hotel in good location with missing service mind of staffs Staffs especially in front desk and concierge acted like guests. Not recommendable for next trip. July 9, 2012
Rated 5 out of 5 by The Best As a frequent NYC business traveller this hotel always recognizes my visit and treats me special. March 13, 2013
Rated 4 out of 5 by Club Level Big improvement in room decor. Lounge open 24 hours is great. Coffee in middle of night a treat. March 24, 2012
Rated 4 out of 5 by Fitness Center Why is there an extra charge to use the fitness facilities of the Hotel if we are an SPG Member? March 5, 2013
Rated 3 out of 5 by Check in staff needs to be more courteous I thought the person checking in could have been more courteous. Perhaps it was a busy day. December 25, 2013
Rated 2 out of 5 by Christmas in NYC Club Floor Rooms are extremely small - water pressure was horrible, customer service was poor. January 7, 2013
Rated 5 out of 5 by Excellent hotel Excellent hotel experience. Well appointed, comfortable, great service and excellent location. September 26, 2012
Rated 5 out of 5 by Edwin at Preferred Guest Check-in gets A+ Edwin checked us in. He was professional and quick and very friendly. March 18, 2014
Rated 4 out of 5 by Good location This hotel is very close to the heart of Times Square. Great hotel for the price and location. October 6, 2012
Rated 4 out of 5 by Comfort The hotel was convenient and comfortable with all the ammenities to survive a snow storm. January 7, 2014
Rated 3 out of 5 by mine check in is very slow, ridiculously slow. 6 people behind the desk with one person doing work July 29, 2012
Rated 5 out of 5 by Awesome Stay We love this hotel... the staff is great and the hotel is in the perfect spot. Thanks so much March 8, 2013
Rated 4 out of 5 by This is my choise Friendly staff, close to everything, comfortable with a excellent breakfast March 3, 2014
Rated 4 out of 5 by Nice Stay Comfortable room, but a little small. Staff was very responsive. March 23, 2014
Rated 4 out of 5 by Hotel in a great location! Nice stay! Comfortable and clean. Helpful staff. Walking distance to practically everything! September 2, 2013
Rated 5 out of 5 by Profesional staff Cynthia Munoz from front desk gave me a big warm welcome in the coldest day ever in NY. January 9, 2014
Rated 4 out of 5 by Great location Room was very comfortable, clean and quiet. April 14, 2014
Rated 5 out of 5 by Great location! Trouble with delay for check in process. Otherwise a totally great experience at this hotel. September 6, 2012
Rated 3 out of 5 by Sheraton New York Times Hotel This hotel did not meet my requirements because of the unfriendliness of the check in staff. December 28, 2012
Rated 4 out of 5 by Great stay! First trip to New York City and we had a great hotel with a great location in Times Square. May 20, 2013
Rated 5 out of 5 by Great Location This hotel was in a great location between the theatres and Central Park March 4, 2014
Rated 5 out of 5 by 2013 NYC vacation Great place to stay while in NYC. Great location. Within walking distance to times square. January 15, 2013
Rated 5 out of 5 by The Hotel was as usual a great place to be at. From the location to the staff and room and other amenities this hotel is one of the best. August 24, 2012
Rated 5 out of 5 by location, location, location Whether you are in New York for business or pleasure this hotel is the best place to stay. March 21, 2013
Rated 4 out of 5 by Always a pleasant experience Love the staff in the concierage lounge as well as the fact that you still have a lounge! January 18, 2013
Rated 3 out of 5 by Typical New York Hotel Commoditized experience. Long waits for checkin if you are not SPG, Long waits for lifts. June 3, 2013
Rated 4 out of 5 by great location hotel is in ia great locatios but the rooms are very small specially for a family of four August 6, 2012
Rated 3 out of 5 by Nice location, front desk, clean roon, new bath. ButNoises and rude staff I checked in at 03/22/2014 and checked out at 03/23/2014 and my room number was 1540. By the time I got the hotel, everything was perfect. Great location, nice front desk greeting, clean room, new bath, pretty roomy on Manhattan . Everything seemed perfect until we went to bed. The guests next door were extremely loud at 2AM in the morning and I could hear exactly every single word they said. I had to call the hotel to got someone to talk with the guests to have them lower their volume. But they were still very loud. I was too tired so I just fall asleep. But definitely there are some improvements here about the soundproof. And another annoying thing happened the next morning. The lady clean the room knocked on the room very loudly at 8AM and before we answered she opened the door and got in. I was shocked. And then at the time I got out of the room, she suddenly shouted at me and stopped me, and then started to touch my clothes. I was very upset and confused of what she did. It turned out she just wanted to explain to me that my clothes was inside out. I really appreciate her kindness reminder, but maybe it would be better if she could do it in a more polite way instead of touching my clothes before telling me anything. March 24, 2014
Rated 4 out of 5 by Great Location This hotel is in a perfect location. Close enough to Time Square without the congestion. July 3, 2013
Rated 3 out of 5 by Location is good but room needs improvement Location is good but the facilities are not what I expected. Restroom needs improvement. July 1, 2013
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