Rated 1 out of 5 by hellot What happened to this hotel?
I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed.
February 26, 2012
Rated 2 out of 5 by Verified Reviewer Low emphasis on customer service
I spent one night here for business and paid over $500. What I got was a small room, crowded lounge area, and poor customer service.
They could not accommodate my request for early check-in, but I wasn't able to find out whether they could accommodate until I stood in line for 30 minutes upon arrival. When I asked for a place to pump breastmilk while I waited for the room, I was told "I don't know" and "maybe the bathroom."
They also seemed annoyed at my request for a refrigerator (to store breastmilk) and told me there would be a $30 charge.
The lobby is always very busy with people and there is a near constant line to check in. As an example, I locked myself out of my room at 10pm and had to wait in line for 15 minutes to ask someone for a new key. The people in line ahead of me were just checking in and annoyed that there were no rooms available.
My biggest gripe is not that my requests weren't met but that the people handling them were not friendly and sometimes rude. I am planning a return trip to the area in November for fun and definitely won't stay here.
September 23, 2016
Rated 5 out of 5 by Beth29 Great place to stay!
We had a terrific time during our stay in NYC and the Sheraton helped with that experience. We were treated warmly upon check-in, and all staff we interfaced with were helpful, polite and friendly. We had a great view of Times Square. The room was clean and comfortable. Nice variety of food and drinks in the club lounge We loved the Sheraton's location near shops, restaurants and the theater district. Easy access to the subway. We will definitely recommend Sheraton Times Square to others.
September 20, 2016
Rated 5 out of 5 by Ferry25 Family / friends trip
trip with family and friends to NYC. J L the assistant director of the front office upgraded us to a suite. He made our overnight visit terrific. I appreciated his time and efforts . There are many hotels in NYC, but this hotel is a great value. Location, breakfast and staff make this a great choice!
September 20, 2016
Rated 1 out of 5 by Rasmus24 No service
Returning home I was a bit surprised to see a charge for Laundry added to my bill. I had an overnight pressing of my suit, and was guaranteed it would be ready by 7.00am as I had to leave for my first meeting next day at 7.30am. Despite many calls, the laundry did not arrive in my room until 8.05am (with no excuse) which meant I had to cancel my first meeting. I called the hotel and explained the above to which Johnny did not say anything, but just transferred my call to someone that did not pick up.
Aside from poor service, the hotel is fairly old and the aircon is noisy.
September 18, 2016
Rated 4 out of 5 by Fabulocious2 Nice Hotel
Modern, spacious and up to date. Close to everything.
September 14, 2016
Rated 2 out of 5 by liamsdad disappointing property
front desk check in took way too long, staff barely acknowledged me. no upgrade for platinum status. no acknowledgment of lifetime platinum. I felt unappreciated and unvalued.
September 11, 2016
Rated 2 out of 5 by WheninNY Lower your expectations at this Sheraton
I expected much more from a Sheraton. The double beds were much smaller than what I expected (smaller than a full size). The furniture is old and scuffed up. One of the chairs in the room had tears down the back (desk chair). If you get stuck in a low floor room facing the other buildings, your room will be very dark. I called the front desk with my complaints and they forwarded me to a "manager's" voicemail, I left a message, and received no response.
The location is great, since it is only a couple of blocks away from Times Square and other sights. The lobby is nicely decorated. The rooms (at least the one I was in) are just awful, something I would expect at a 1-2 star hotel.
September 6, 2016