Rated 1 out of 5 by hellot What happened to this hotel?
I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed.
February 26, 2012
Rated 1 out of 5 by darren53 Very tired hotel
I was extremely disappointed in the hotel. The room was very old and dirty. The shower had mildew. The towels were rough and threadbare. The air conditioning barely cooled the room while on full blast. The bathroom counter had permanent stains. The walls are marked and chipped everywhere. I am an SPG gold member and was barely recognized.
July 20, 2016
Rated 2 out of 5 by jyp7202 Hotel is at a nice location but....
I stayed here for about three nights on a business trip. The hotel look feels updated and modern, but my issue was that they gave me the wrong room. I paid a lot more for a superior king, but I got a standard room. And I booked well in advance. Unacceptable in my opinion. They told me that on the day I got there they were fully booked. If i booked well in advance I should have gotten the room that I paid for. The room I ended up getting was on a very noisy floor, I literally could not sleep because I could here EVERYTHING happening in the hallway. The next day luckily the manager was able to fix it, and they gave me the room the room I had paid for. Manager was very nice though and accommodating. A sloppy mistake in my opinion for a nice hotel like this in my opinion. I had high expectations before my stay.
July 19, 2016
Rated 5 out of 5 by SandiS Mohammad and Club Lounge Staff
We have stayed at least 15 times at this hotel.
Every single time Mohammad in the club lounge in particular has gone above and beyond to help accommodate us, and gone the extra mile. He makes our stay particularly enjoyable, and we look forward to seeing him every time we visit.
July 19, 2016
Rated 4 out of 5 by Sperry8 Great location, a little rough around the edges
I stay here primarily due to the location (which is central as many train lines run through the area and you can get anywhere in the city quite easily).
The rooms used to be new - but are now getting rough around the edges. The noise is pretty bad (it's manhattan street noise). They need to double pane their windows and shut them properly. It's hard to sleep if you're not used to the big city.
The front desk staff is friendly and helpful although the Platinum recognition in such a busy hotel is non-existent (forget about suite or room upgrades). I received a base double twin room.
Rooms are NYC small but OK but are getting old now. TV is a nice size so at least there is that. Beds are not super comfy sadly. But pillows were nice. They only offer one bottle of water and it's in the mini-fridge (without a note so it's hard to know it's free and not some absurd cost).
The lounge is decent although the food leaves a lot to be desired. But to sit and work and read newspapers it's quite nice outside the rush times.
Gym is small but usable and is free for Plats and Golds. Internet is super fast (20 MBPS).
July 17, 2016
Rated 5 out of 5 by Jai93 Excellent Hotel
We visited NYC from check in and check out everything was perfect
July 16, 2016
Rated 4 out of 5 by eycnsf Good choice for Times Square
Conveniently located to Broadway, HK, Central Park, and midtown. The rooms are better than most Sheratons, although on the smaller side. Their recognition for platinum status was better in the past when they'd send up a fruit plate and note. Now there's nothing. The one big downside of this hotel is that it feels very chaotic. The lobby is always full of people. There's always a line at check in and check out. The club lounge has great views but is always jam packed with packs of tourists. It's not relaxing, but that's NYC.
July 16, 2016
Rated 5 out of 5 by KC13 Amazing staff
Your staff was always courteous and friendly. It makes the stay better when greeted with a smile!
July 15, 2016