Rated 3 out of 5 by jhealy460 bad room
I was put in room 1403. I did not sleep. the room over me was extremely noisy. It sounded like trash cans were being thrown around all night. Room 1403 should not be sold. Jo Ann Healy
October 28, 2014
Rated 5 out of 5 by Lilmoo Great Location
The hotel was very nice, the location is perfect and the Concierge staff was very helpful and took their time until we had all our questions answered. I would recommend and come back to this hotel.
August 10, 2014
Rated 5 out of 5 by Elderberry207 Great hotel in great location
This was our third stay at this hotel...obviously we like it. The location is great and as ladies we appreciate the feeling of safety. The Concierge was extremely helpful in suggesting what to see and gave us excellent instructions on how to get there by using the subway.
October 26, 2014
Rated 2 out of 5 by DavidF too many problems
Broken toilet seat - dust build up on shower head and on top of fixtures - temperature 65 no matter what thermostat said - lack of response to calls to fix these things. This may be the busiest Sheraton, but is far from the best. You get what you pay for and my bad for expecting more at the lower price of this hotel. Front desk staff was good at checkin and staff in club lounge was personable, but we will stay at other NYC places. Not the best.
July 30, 2013
Rated 3 out of 5 by travelmomma confirmed room not available upon checkin
Arrived about 6pm-my confirmed room(2 doubles)was not available told to come back in couple of hours-then told had to take a king room with chaise for my family of 4-husband had to sleep on chaise-very uncomfortable-stayed here in past and loved it but unacceptable that confirmed room was not available.
July 23, 2014
Rated 3 out of 5 by Sarah2121 I had to change rooms at 11:00 p.m. because the guests in the room next door were doing drugs
Seher Funk is an excellent employee. When I booked my room using my Starwood points, I was charged for a nights stay. It took 10 phone calls and one month to clear up the charge even before I arrived. Seher finally resolved this for me.
When arrived to check in with my family it took 1/2 hour because there were not any rooms available at 6:00 PM and Seher had blocked one for me. This is unacceptable. During my stay last weekend I had to move my children ( 5 and 7) because the guests in the room next door were smoking marijuana. We called security and at first they were ineffective and our room smelled horrible. After another phone call, the head of security came up and confirmed it was in the room next door and fined the guests $300.00. My husband and I had to move our family to another floor in the middle of the night when we had to get up at 5:00 the next morning to fly home. I told the manager on the phone that I wanted my Starwood points back. She told me she could only extend 2,000 points which I have not receive and I think we deserve more for the inconvenience.
August 5, 2014
Rated 3 out of 5 by DLdldldl morning housekeeping
First of all, the roomst are not quiet as you can hear everything that goes on in the hallway. That happens a lot at hotels. The worst part is that you have maid service starting at 8AM in the morning and knocking loudly on every room around you with something metal. This metal tapping woke me up every 5 minutes. These housekeepers need to realize there are people tryng to sleep. it was so annoying that do not think I could stay there again.
June 14, 2013
Rated 1 out of 5 by Jonno54 Not Happy
Room booked and paid for 6 months in advance, but on arrival hotel is booked and we are trying to get you a room. First room given to us was a disabled persons room which smelt of vomit. Second room we were given had a bed which made more noise than the street outside, the springs in the base must have been broken, try to swap but no room available. Then 2 days before we checkout a room swap is available. To little far to late, never again.
May 7, 2013
Rated 5 out of 5 by kmartin3 Great Location with a very crowded Club Lounge.
Our stay started on high note because of Daunus at check-in. Even though the hotel was very busy he managed to arrange our suite upgrade for all three nights of our stay.
The hotel was obviously very busy and so was the Club Lounge. A very limited cold menu was offered and the staff seemed overwhelmed and somewhat curt. This was not my usual Sheraton Club experience.
June 30, 2014
Rated 5 out of 5 by julesmr Great location/Staff
We decided to stay at the Sheraton for my upcoming 40th birthday, It was also my first time in New York, this hotel is in the perfect location, walking distance to 5th Avenue, Times Square, Central Park, Rockefeller Centre etc, the Hotel staff were friendly and also on hand to help with questions on things to do etc, on our arrival we were surprised when we was told by the receptionist that we could have free wifi connection in our room just by becoming a Sheraton Prefered Guest member for free, we were on the 36th floor and had a lovely city view, the room was clean and comfortable, I would like to personally thank Anna (front office supervisor) and Anna Marie (VIP Services) for the lovely complimentary champagne etc for celebrating my birthday, which was a lovely surprise. I would definitely return to this hotel if I get to visit New York again
November 28, 2013
Rated 4 out of 5 by Duckfan Ideal location to broadway-Times Square
Hotel more than met my expectations for cleanliness and convenience. Staff was very polite and helpful. My only warning-if you faint at the sight of a high bill AVOID the bar in the hotel lobby!!!I had 2 Gin and Tonics-my wife had 1 Baileys on the Rocks.The tab..$43..Each Gin and Tonic was $14, the Baileys was $11...then they add "tax" on top for a total of $43..Plenty of other pubs and bars within walking distance that are much cheaper.
November 22, 2013
Rated 5 out of 5 by puffer3 Another Great Stay!
This has been my "go to" hotel for many many years. This stay was the best service so far.Lots of congenial available staff in the lobby to help. Check in was very gracious and helpful and the room was very fresh, clean, and ready for occupancy. For my business and social needs, this location is perfect!
July 20, 2014
Rated 3 out of 5 by Ian74 Irritating minor problems
Analogue TV channels didn't work, and over a four day period, problem not solved.
In room safe didn't work, and also not fixed.
Maintenance man 'will be there in a moment' - 60 minutes later he arrived, and failed to solve either problem, then or later.
Hot water tap leaked, even when cold water opened.
WiFi in other hotels, Starbucks etc is normally free. To have 30 minutes free is OK, but really would be much better to have open WiFi.
November 14, 2013
Rated 5 out of 5 by Mikey18 First Time A Charm
If you are travelling to Manhattan to visit and see the sites this is a perfect hotel that allows you to work from the Center and see all the surrounding sites. The staff were always very helpful.
I will definitely choose this hotel when I visit again. PS. I was very impressed and surprised how helpful the local people in NYC compared to most city's I have travelled Thank You to All that made our visit so special. 5 Star all the way.
August 12, 2013
Rated 4 out of 5 by Floridagirl22 Great location and nice hotel but staff not too friendly
I've stayed here for the past 3 years on my annual trip to NYC in December. Each time it was my birthday weekend but this time it was my 50th birthday. After mentioning this to the staff, they kind of just looked at me, never wished me Happy Birthday or acknowledged that I was a SPG guest or a returning guest. They just weren't very friendly at check in or out. Efficient but no personalized service. Great location and lobby is nice.
December 10, 2013
Rated 4 out of 5 by BHSgirl71 personal touch
when calling customer service, they answer by stating your name. When we couldn't raise the window shade, they sent a mechanic straight away. It was a simple fix, and once raised opened our view to the city. After the ball drop on NYE, the staff conducted the return of guests in an orderly manner so the elevators were accessible and the crowd did not become overwhelming, i.e.pushing, shoving, everyone wanting to be "first" in line.
January 3, 2014
Rated 1 out of 5 by linda129 A Big Disappointment
My family made three visits to the Sheraton-Labor Day, Veteran's Day, and Martin Luther King's Day weekend. The renovations to the hotel were very nice but on each visit, the cleanliness of the bathroom, in particular the overwhelming mildew smell of the shower curtain made it unbearable to stay in our room. We were given another room but it had the same smell. After 3 visits, I realize that this is not a Starwood caliber property.
January 22, 2013
Rated 5 out of 5 by Elliot Excellent Security Staff
I had left cash and an envelope in my room after checking out, but did not realize this until I got home. I called the hotel and spoke to John in Security. He took the necessary steps to go up to the room I had occupied and found the cash and envelope. I made arrangements to have these items picked up at the hotel the next day. John should get a Gold Star for his Honesty and Integrity, which exceeded my initial expectations !!!!!
March 1, 2013
Rated 4 out of 5 by Astovetop Perfect Location
I enjoyed staying here. The room was very clean.
October 28, 2014
Rated 5 out of 5 by 5cals Great location! Comfortable rooms!
Close to major attractions, easy to return to drop packages off or for quick rest. Staff was very attentive. Club room run very well. Beds are comfortable and quiet!
October 27, 2014
Rated 1 out of 5 by Carvel The renovation seems good but the staff needed a renovation too!
From the minute we checked in till the minute we checked out the front desk was nothing but rude. The managers did try to smooth things over but the damage had already been done. We did find one helpful & courteous employee-Ali the bell captain. I will be calling the 800 number.
July 20, 2014
Rated 5 out of 5 by licouponqueen Best Hotel for your Money!
I run a deal/ savings blog in Long Island which covers hot deals, sale and matchups for Long Islanders and the tri state area. This is my second time staying at the Sheraton and I will continue to come back! The rooms are spacious, VERY clean. The staff is friendly and courteous. The best part is how reasonable their prices are. In addition to being so close to everything! I think for someone coming to NYC for the first time, you couldn't ask for a better location. Few blocks from Central Park , Rockefeller Center , & Times Square. Right in the middle of everything! Thank you Sheraton for such a wonderful stay!
July 18, 2012
Rated 2 out of 5 by xyzj This hotel is disappointing
A very disappointing hotel. Too expensive for what it offers. Small rooms. Of the 3 elevators serving our floor, only one was working so there were long line-ups to get to our room and of course to go out.. Apparently this had already been going on a week, and we were there 2 nights. The public spaces were crowded and the bar was lacking in atmosphere. It is shocking that Sheraton hotels do not have free wifi in the rooms.
December 26, 2013
Rated 5 out of 5 by DT1995 A short stay at the Sheraton
Although I was only at this hotel for less than two days, I had the best overall experience at a Starwood property in the past few years. Checking in and out was efficient and quick. There were extra towels and soap. The room was clean and conducive to both work and rest. The staff was extremely helpful. There definitely has been a substantial upgrade all round at this hotel since I last stayed in it three or so years ago.
June 13, 2013
Rated 1 out of 5 by bt9787 stay somewhere else
so very disapointed in this place, it spoilt my time in New York. i paid huge money to stay in the tiny, ugly dated old rooms. i proposed to my partner during my time in NYC and this place really impacted the time we had. woken every night by the noise in room and every morning early! put in the wrong room then had to complain twice to be moved to another below average room. nothing good to say about this place at all
October 3, 2012
Rated 5 out of 5 by ILAN Home away from home
We had this month two stays at the Sheraton New York. As dozens time before we got the best treatment and recognitioon of my Elite Platinum Status - Suite Upgrade or Club Room, and other amenities. I would like commend the Hotel VIP team, and specially, Chelsea and Mhagen for the warm and personal response to our need.
We will be back in March for another business visit to NYC and obviously will stay at the Sheraton NY.
January 26, 2014
Rated 4 out of 5 by Suraj87 Faulty Elevators
The hotel had a faulty elevator system . Out of the 6 elevators only 1 of the elevator to the 27th floor was functioning . Also the staff seems least concerned to fix it. The wait time to get to the lobby from the room was 15mins at a point of time.
Also the lady at the bar inside the lounge was not friendly at all. Looks like no one cares about customer service in this hotel. Only the prime location is a selling point.
December 3, 2013
Rated 4 out of 5 by DealDiva Hotel is well located- but issue with staff
I frequently visit NYC for pleasure (as well as plan trips for friends). I have been staying at the Sheraton NY for 20 years. The location and comfort of the beds is a big selling point. However, my recent stay was very disappointing.
When I arrived the check in area had a very long line, I ended up getting told to check in at the Starwood Preferred area. I was checked in by a nice gentleman ( (J. L.?) told me my room would be ready in a hour. But, they would check my bags for free. 50 minutes later I reserved an email that my room was ready. I asked if I could go to the preferred line (later that day) to get my keys so I wouldn't have to wait again. The gentleman told me I sure could.
My husband and I left and went on with our daily plans. When I came back there was a line at the regular check in, so I went to the preferred. The assistant mgr C.M. asked me ifI was platinum. I told her no, but went on to explain my situation earlier and what I was told. She told me I had to go to regular check in. I continued to explain I asked, I am frequent traveler etc. She told me what I was told was wrong and she would not honor it. I told her I'm sorry I was told the wrong thing, but since I'm a guest she should honor it and correct the situation later. She told me she would address tomorrow but would not help me to day (this discussion went back an forth for over 5 minutes- she was very rude). So, I saw an open agent in reception and went up and handed him my license and told him I just needed my keys. She shouted to him (over other guests to go in the back). He went to the back (with my license) and she met him there. After 5 minutes, she came back gave me my keys and didn't say anything to me. She was extremely unprofessional. In the past I have seen the main mgr be extremely friendly to guests, apologizes for the wait etc...She was the opposite.. My coffee barista is friendlier than she was. She obviously doesn't put the customer first. She would rather embarrass the guests. Very disappointing. I frequent my local Starwood resort and have never had an experience like this. Also, my room had socks left from the person before me....(
October 12, 2014
Rated 4 out of 5 by Anita Tv and alarm
Could not access regular tv. Called guest services at 10:00 p.m. Engineer would be enroute. At 11:30 p.m. Engineer had not arrived. I called and cancelled the request, but engineer came around midnight. He had not received the "call off". Alarm on clock radio went off at 4:00 a.m. - apparently set by previous occupant. I feel housekeeping might include turning alarms to "off" on clock radios. Otherwise my stay was good.
September 14, 2013
Rated 5 out of 5 by DeltaMon The best of everything
Besides excellent location, every inch of the room was well thought out and efficiently designed. Comfortable bed, choice of pillow (I prefer the feather) and nicely decorated. I was also pleasantly surprised at how quiet the room was. I did not hear any noise from adjacent rooms or doors slamming in the hallway. Lobby was big, bright and roomy. Staff was friendly and eager to help. It was worth the money we spent.
June 14, 2013