Rated 5 out of 5 by KEA1 My go-to in NYC
I travel to New York at least once per month. I stay at this hotel time and time again for several reasons: location is excellent, rooms are great, staff is friendly, and the prices are reasonable. It is central to midtown Manhattan - Central Park and Times Square are short walks away. There is a subway station on the corner, although catching a cab here has never been an issue. The rooms are a good size by New York standards. They are well-decorated and clean. The bathrooms are equally good. The fitness center is HUGE and there is something for everyone.
February 5, 2013
Rated 5 out of 5 by stb64 Excellent location
We were very surprised when we arrived. I have nothing but praise for this hotel. I have stayed at many other hotels in NYC but have found a new home away from home when we visit again. Excellent hotel!
September 3, 2014
Rated 5 out of 5 by Elderberry207 Great hotel in great location
This was our third stay at this hotel...obviously we like it. The location is great and as ladies we appreciate the feeling of safety. The Concierge was extremely helpful in suggesting what to see and gave us excellent instructions on how to get there by using the subway.
October 26, 2014
Rated 5 out of 5 by Dagimages Location, Location, Location!
Having read the reviews for this hotel, I approached my stay with some trepidation, expecting a smallish room, standoffish staff and little assistance with problems. Nothing could have been further from the truth. Despite being 100% booked the night I arrived (NYC Marathon weekend), everyone from the front desk people to the housekeeping staff couldn't have been more accommodating or helpful.
Yes, the room is small. Welcome to NYC. On balance, I was on a higher floor with a nice view of Central Park in the distance.
Best of all, the location is outstanding. Everything is close, from Central Park to Times Square, theaters and MOMA.
Highly recommend the breakfast. Fantastic buffet.
I will definitely stay here on my next trip to NY.
October 31, 2013
Rated 4 out of 5 by Astovetop Perfect Location
I enjoyed staying here. The room was very clean.
October 28, 2014
Rated 4 out of 5 by Ckhiggins Excellent Location, but uncomfortable bed.
PROS: Excellent location near Times Square, Broadway Theaters, Carnegie Hall and all major subway lines.
CONS: Noise from streets and in the halls until late at night from the 18th and 19th floors. Very uncomfortable beds (no pillow tops here) with bed linens that are scratchy even though they appear to be top quality. I'm wondering if they use starch or something to make them look nice ignoring how they actually feel. Breakfast buffet is $30 but doesn't include any made to order items (omelets, eggs, etc.) and has horrible coffee included. The cab from airport to hotel was $76 but the cab back from hotel to airport was $94, even though the hotel's bell captain made the arrangements. Only Platinum SPG members get recognized at this hotel.
October 30, 2013
Rated 2 out of 5 by RUBENDOG unfortuately disappointed
we stay in N.Y. city at least 4 times a year we have been in a variety of hotels all over the city, the Sheraton 7th ave and 53rd was the 1st time we were disapointed! we were in overnight with AMERICAS 911 FOUNDATION on a motorcycle run. The room was very clean but it was the bathroom sink and shower that absolutely did not drain properely something the housekeeping had to notice when the room was cleaned and prepared for us. the towels had a strong mildew oder which we realized upon getting out of shower. when we made them aware they did not seem overly surprised or concerned we got a sorry and please pay your $346.61 bill.So no we will not stay there again and with all the beautiful hotels in the city you should stay elsewhere as well!
August 23, 2012
Rated 5 out of 5 by 5cals Great location! Comfortable rooms!
Close to major attractions, easy to return to drop packages off or for quick rest. Staff was very attentive. Club room run very well. Beds are comfortable and quiet!
October 27, 2014
Rated 5 out of 5 by Margaret99 Great Hotel in the Heart of the Theatre District
We stayed at the Sheraton New York Times Square so we could go to the theatre nearby. The room was very well appointed and clean, the workout room had lots of cardio machines, and the staff was friendly and helpful. There are lots of elevators and the waits are very short, surprising in a hotel as large and busy as this one. Once we checked in, we discovered that MOMA was less than 2 blocks away and, of course, there is lots of shopping and restaurants nearby. We would definitely stay here again.
July 12, 2014
Rated 5 out of 5 by DonnaMCPO Exceeded my Expectations
I loved the Sheraton Times Square. I checked in 10/5/14 for my mom's 79th birthday celebration. The staff was wonderful. From the check-in with Iverson, Julia concierge, and Nancy & Stephani who purchased our broadway show tickets.
They were all professional, helpful, and customer focused. They made this trip very special for my mom.
Also, Rosario kept the room spotless! I would recommend the Sheraton to friends and family.
Only one recommendation. I could hear my neighbor talk, cough, and sneeze. It was almost like we were in the same room.
October 12, 2014
Rated 1 out of 5 by Michael Worst Stay Ever
For three brutal nights, I had to endure a facility overrun by high school students attending what I presume was a mock United Nations event. The kids were completely out of control and unfortunately scattered across all floors, making it impossible to "get away". The noise they made, until 3am, was totally unacceptable and made my three days of jam packed meetings an unpleasant experience to wade through on little sleep.
You may have booked a large block of rooms, but in doing so alienated your most loyal customers - the business traveler.
April 1, 2013
Rated 5 out of 5 by JKWPMaui SHERATON - NEW YORK - FANTASTIC
Family of 14 ..coming from Hawaii... we had 5 rooms .. first time visiting NY. Everything was wonderful .. from the late night arrival and greeting of the staff. You can imagine what 14 people checking in late at night and tired would be like. Rooms a dream; in room meal service prompt - food hot & delicious, and beds .. best night sleep .. Woke early & refreshed to start our NY experience. Loved the entire trip,people& places seen. Family can't wait to return. Thank you everyone @ Sheraton that made our stay fantastic ... bellboys; wait staff; housekeeping; front desk; room service; courtesy desk; .... patience w/ our questions, recommendations of what to see and where to eat and go, etc. Can't wait to return Already making plans for next year.
October 4, 2012
Rated 3 out of 5 by kbtravels Good location
I gave the staff and location 3 stars. The room was very small and the revocation work was very messy. The paint around the door was not finished and generally had a sloppy look. I did not eat in the hotel.
October 26, 2014
Rated 1 out of 5 by Ray1977 I hated it!!!
I will never ever return to any hotel of your chain. I was put in a room near a room that was in construction. The renovation guy was drilling and grinding and I could feel and hear it just like if he was in my room. He started early in the morning so he woke us up. When I called Guest services, they told me they knew but that the guy could not stop. I asked why put the rooms around available if they know there would be so much noise! The person I talked to was condescending just like the guy who was keeping our luggage and the guy that helped us check out.... from A to Z it was bad. You should teach your staff how to be more customer oriented. It was pathetic. 4 star the hotel? I never ever received such attitude from so many people in a same place.
February 21, 2013
Rated 1 out of 5 by bbaker9290 This hotel is terrible!
This hotel was our standard when staying in NYC, but I will never return to this property! It was overcrowded and you had to wait up to 15 minutes to for an elevator. We are Platinum members and so we upgraded to the club floor. This was way overcrowded and no longer exclusive. Breakfast was a feeding frenzy, and my 9 year old grandson referred to it as "The Hunger Games". We ended up having breakfast at Toasties on 49th Street. The hotel generally tired and dirty, and service was below average. We will never return to this property.
January 1, 2014
Rated 5 out of 5 by DC202 Location Location Location Plus!
Sheraton New York Times Hotel has all the features that are important to me when in New York for business or pleasure. Location in midtown is excellent. There is a subway station right outside the hotel. I can arrive at Penn Station and easily take the subway from that point to get there or it's a short ride by taxi. If driving, it has valet parking too or other parking garages just steps away. The hotel is located within walking distance of Broadway, MOMA, 5th Avenue and Central Park. The rooms are modern and comfortable. Club lounge is convenient for breakfast, cocktails or a snack. Nice hotel. I will return to the Sheraton when in New York for business or with my family to see a show. It's a good choice when you're in the city, I highly recommend it.
January 29, 2014
Rated 5 out of 5 by Robbie2704 Excellent
We stayed at the Sheraton Times Square in October '14 and it was excellent. There was six of us staying in three different rooms and all of us commented on great the hotel was. Clean, comfy and convenient for Times Square and basically all the places you would want to visit. I would definitely recommend this hotel to everyone.
October 23, 2014
Rated 4 out of 5 by K1K2 Perfect location
Had a great stay at Sheraton times square. Location was perfect for adventures and good times. The room was clean, no bedbugs (we checked carefully), friendly staff and spacious rooms with large firm beds, lots of pillows and soft warm duvets. LOVE the comfort of the beds. Slept like a baby! But, the lighting at the room wasn't particularly good. Moreover,the front door soundproofing was awful, if people were talking in the outside hall, it sounded like they were in the room with you. There is also a $3,75 (approx.) charge for guests checking out to keep their luggage at the hotel.The concierge (Allan), was very helpful and had some wonderful suggestions. He was very good at his job. All in all, I really will recommend this hotel to family and friends !!
October 25, 2013
Rated 5 out of 5 by LadyLA Beautiful Hotel
This hotel is beautiful, very clean and the location is excellent. We found that all of the staff we dealt with were extremely nice, helpful and very professional.
August 28, 2014
Rated 5 out of 5 by CDF52 The Place To Stay
This property is definitely my favorite place to stay in Manhattan. Convenient location, newly remodeled guest rooms as well as a dedicated professional staff. Front Desk Associates Marilyn and Milly were customer service personified as was Ingrid, the General Manager's Administrative Assistant. They were extremely helpful and went above and beyond to make sure that our stay was perfect.
I plan to return to Manhattan at the end of August and The Sheraton New York Times Square Hotel is where I will be staying....again!
April 28, 2014
Rated 3 out of 5 by DanielC8N Perplexed
Very pleasant stay in a well-maintained and conveniently located hotel. Two concerns: the TVs in the workout room and rooms had many cable channels, including all the news, except MSNBC. Is there a political agenda here? If so, get rid of FOX, or include MSNBC, or I will not stay here again. Second, the private lounge on the 44th floor was very nice, but for breakfast, it was very dark--appropriate for a romantic evening, perhaps, but a stupid decision for the morning, when you can barely find a spot to read the newspaper.
March 17, 2012
Rated 5 out of 5 by Skyline177 Good Location
Located in Times Square - most attractions are within walking distance.
August 29, 2014
Rated 5 out of 5 by cella242 Quality Hotel
I have just returned from a 6 night stay. I had gone as a first time visitor to celebrate my 60th birthday and being 37 years married. I was greatly surprised to find our room was up graded to a superior one on 48th floor. The staff also provided birthday cake, champagne and flowers on arrival followed by cheese and wine later that night. Both Joy on reception and Michael were extremely helpful nothing was too much trouble and very happy to oblige.
October 18, 2014
Rated 5 out of 5 by Ling01 Friendly and Welcoming Hotel
I have stayed at this hotel several times and I always feel welcome. The staff is friendly and efficient. The hotel is conveniently located. Great value!
I have 4 more trips booked in the upcoming year. Looking forward to my stays.
August 22, 2014
Rated 1 out of 5 by htc25 Plan for busy times!
During NRF, a HUGE conference in NYC, there were 2 people available to check guests in, along with huge groups of fight crews. The lines were long and people were agitated. They even lost my colleague's reservation and argued with her about her confirmation number not being correct. Also, at night they decided to re-glue the carpet in the main lobby area. One guest slipped and fell hard, got covered in carpet glue, and received no help from hotel staff. Awful service for probably one of their busiest times of the year.
January 17, 2013
Rated 4 out of 5 by DealDiva Hotel is well located- but issue with staff
I frequently visit NYC for pleasure (as well as plan trips for friends). I have been staying at the Sheraton NY for 20 years. The location and comfort of the beds is a big selling point. However, my recent stay was very disappointing.
When I arrived the check in area had a very long line, I ended up getting told to check in at the Starwood Preferred area. I was checked in by a nice gentleman ( (J. L.?) told me my room would be ready in a hour. But, they would check my bags for free. 50 minutes later I reserved an email that my room was ready. I asked if I could go to the preferred line (later that day) to get my keys so I wouldn't have to wait again. The gentleman told me I sure could.
My husband and I left and went on with our daily plans. When I came back there was a line at the regular check in, so I went to the preferred. The assistant mgr C.M. asked me ifI was platinum. I told her no, but went on to explain my situation earlier and what I was told. She told me I had to go to regular check in. I continued to explain I asked, I am frequent traveler etc. She told me what I was told was wrong and she would not honor it. I told her I'm sorry I was told the wrong thing, but since I'm a guest she should honor it and correct the situation later. She told me she would address tomorrow but would not help me to day (this discussion went back an forth for over 5 minutes- she was very rude). So, I saw an open agent in reception and went up and handed him my license and told him I just needed my keys. She shouted to him (over other guests to go in the back). He went to the back (with my license) and she met him there. After 5 minutes, she came back gave me my keys and didn't say anything to me. She was extremely unprofessional. In the past I have seen the main mgr be extremely friendly to guests, apologizes for the wait etc...She was the opposite.. My coffee barista is friendlier than she was. She obviously doesn't put the customer first. She would rather embarrass the guests. Very disappointing. I frequent my local Starwood resort and have never had an experience like this. Also, my room had socks left from the person before me....(
October 12, 2014
Rated 1 out of 5 by BJ60 Very disappointed
The accommodations were lacking and the staff carried an arrogance that was not akin to serving others. The worse Sheraton I have ever stayed in before. The phones in the guest rooms were not designed for usage. We were there for a family reunion and no one made me feel welcome except the cleaning women. I felt like I paid someone to mistreat me and my family. Will not come again!!!
August 4, 2014
Rated 5 out of 5 by Freewill07 perfect location and excellent stay
we had an excellent stay with my family, it was a combination of a business trip and some family time, it worked out perfectly
August 25, 2014
Rated 3 out of 5 by trishins73 GREAT LOCATION
Ther location is extraordinary.I was a little disappointed that your hsk staff does not adher to the linen policy (I hung my towels every day and they were still taken and replaced with clean except for the one and only washcloth in the room which was taken and never replaced)). As a Hotel Manager myself this concerns me, as this costs money not only supplies but labor. Also they do not respect the Do Not Disturb signs. I placed the DND sign on my door and when I returned it was off and the room was made back up.
November 17, 2011
Rated 5 out of 5 by ccps Ideal hotel
I would stay again at this hotel. Very modern and roomy. Great beds. Lots of electrical plugs and very well lit rooms.
Great midtown location--easy subway access and cabs available. Close enough to Times Square to walk but not overpowered by it. Lobby was simple and uncrowded. Elevators were fast and frequent. Staff very accomodating. My only complaint was the water in the shower was either too hot or too cold. The bathroom was a little small but since the room was a nice size this was not too much of a problem.
February 8, 2012