Rated 5 out of 5 by ccps Ideal hotel
I would stay again at this hotel. Very modern and roomy. Great beds. Lots of electrical plugs and very well lit rooms.
Great midtown location--easy subway access and cabs available. Close enough to Times Square to walk but not overpowered by it. Lobby was simple and uncrowded. Elevators were fast and frequent. Staff very accomodating. My only complaint was the water in the shower was either too hot or too cold. The bathroom was a little small but since the room was a nice size this was not too much of a problem.
February 8, 2012
Rated 2 out of 5 by kos2014 Lack of Response
As a Platinum member, I would at least expect a problem to be resolved once noted. This did not happen on two separate reported problems.
I also did not receive a robe nor water until also requested. This should automatic for a Platinum member.
May 26, 2014
Rated 5 out of 5 by DJL45 New York Trip
Great location and accommodations for a family trip or romantic getaway!
May 28, 2014
Rated 2 out of 5 by Wwill Sheraton Stay
I was very disappointed in my room. Immediately upon entering the room, there was a musty "wet-dog" smell that I eventually tracked to the bathroom. Unfortunately, because of flight delays, I was in a rush and did not have time to switch rooms, or I would have complained to the front desk. Further, the shower was pitifully lacking. The shower head had virtually no water pressure and only produced a weak drizzle. I have come to expect much more from Starwood properties and will not stay in this hotel again.
October 10, 2013
Rated 4 out of 5 by Ambika1027 Fantastic rooms and location
I travel to NYC several times a year and this is the first time at the Sheraton and must say i was so pleasantly surprised, I'm not sure I want to stay anywhere else. From the comfort of the room and bed to the furnishing and layout, my stay was fantastic. I had a minor niggle with the room safe which was fixed quickly each time but otherwise the room service, food and the maid service was fantastic and friendly. Loactionwise was also great as stepping onto 7th Avenue within sight of Times Square was amazing.
December 13, 2011
Rated 1 out of 5 by Pat1014 My stay was filled with problems
This was my worst experience with Sheraton. When I arrived they told me I didn't have a reservation. I had to pull out my confirmation number and they still had trouble finding it. Then they gave me a room and it was a king size bed and the room was never cleaned with trash, dirty towels and an unmade bed. I went down to the desk and told them my situation and that I booked a room with 2 double beds. Their response was no you didn't. So I then pulled out the confirmation for my room again to show them it said 2 double beds. Then the next day my check out bill was for 3 days and had meal charges already charged to my credit card. I went downstairs and it took twenty minutes to straighten the whole situation out and it took 2 days for the money to be credited back on my account.
February 24, 2013
Rated 1 out of 5 by nick12345 Extremely dissatisfied
- The bathroom in the room had such a strong stench that couldnt sleep And there were toiletries from the previous guest!!
- Tried to reach the manager twice but couldnt get connected.
- I was charged $120 above the rate I had booked. The staff wanted a hard copy of my reservation, a soft copy evidence wasnt good enough
- Had sent a fedex package to the hotel for a meeting. It took them 2 hours to find the package
- So disappointed that cut short the length of my stay at this hotel from 3 nights to 1..
December 13, 2012
Rated 2 out of 5 by Lynn Good Location but not up to SPG standards
I stay at this hotel often for business because of its location but it is in need of a mjor overhaul and training of staff.
The rooms are a box - I'm platinum and they say I'm getting an upgrade- but I'm not- my room is still a box, the bathrooms are horrible, mold on the ceilings, and in the tub, the wallpaper peiling, countertops cracked and you can't even get in the shower without closing door first - its so small. The decor is tired and in dire need of a a reno. The staff does the bare minumum I have never had a bell guy outside help me with my luggage and they are miserable and just lookning for a tip. Check in staff doesn't even check for upgrades- just says no!
January 30, 2014
Rated 5 out of 5 by 3chicas Great hotel
Everything about Sheraton Times Sq hotel was fab-from the staff to the room to the view everything about the hotel was great!Room was great size and was spotless. The location was ideal-53rd&7th -everything was in walking distance.The room rate was also great.the staff were so helpful and friendly.Would definitely stay here again and would highly recommend it for a New York stay!
March 1, 2014
Rated 4 out of 5 by Au98 convenience to everywhere
If you can walk , you can use this as a base for your Big Apple Adventure.
food, shopping, theatre, indulging,
May 27, 2014
Rated 2 out of 5 by eamesser Location was great
Location was great but our toliet ran all the time because the stopper was broken and I had to stick my hand in the back and fix every time. Also the handle on the bath room kept falling off. So for what we paid I was not pleased with room for those reasons. Staff was friendly and helpful,
March 13, 2014
Rated 4 out of 5 by Gailo Horrible checking experience
I almost let my check-in experience ruin my stay and trip....bur I reminded myself that she had to be the exception. She was the worse. At no time did we have eye contact. What should have taken hert 5 minutes ..took her more than 15 minutes. As an SPG gold member, I felt it should have been acknowledged in some way, form or fashion. I have not stayed ata Starwood property for a while for this ver reason
February 19, 2014
Rated 3 out of 5 by CSS1 Great location but last 2 stays not up to spg
Hotel is in great location. Lobby has great vibe and is full of energy. My colleagues tell me that their rooms were nice and renovated. They don't have spg status. I've stayed as an spg gold the last 3 times there and my room was old, wrinkled, scratched. Not sure why they would consisently give the better rooms to the non spg. Definitely not what I expect from sheraton. Because of risk that I could end up on shabby floor in shabby room, I won't be staying here again until all renovations are done.
January 22, 2012
Rated 3 out of 5 by Roadwarrior24 Just Ok
This hotel is busy enough that that do not need to cater to the individual traveler. Really the best part of my stay was the service in the dinning area.
Check in no Platinum line, waited 40 minutes, No upgrade, charged for internet and had to get it removed, rented a movie TV died, maintenance came to fix it and said I would not be charged for the movie and was. Good Points Valet very polite, Wait staff love their city and helpful. I am choosing a different location when I come back to the city.
July 15, 2013
Rated 5 out of 5 by klmsanders Awesome staff!
Amazing guest experience. All the staff were happy and engaged. Our stay - our way!
May 27, 2014
Rated 4 out of 5 by Spock Nice size room for Manhattan
I'd read mixed reviews about this hotel as it brings itself "online" into the Starwood family, both physical accomodations and skill of the staff. I must say I had an acceptable experience with both. I requested on arrival two rooms to be on the same floor, and while they weren't able to accomodate that request, I felt they tried even suggesting we check in to one and they would attempt through the afternoon. And they welcomed and recognized my Gold status on check in, even though I wasn't in the Gold Preferred line. The hotel room was nice, beds comfy and bathroom very clean. And for a New York room, it was generous in size. Much more than the W on Lex for a comparison. I'll come back again given the price and value level on points. Good location one block walk from Grand Central to catch trains anywhere.
November 26, 2013
Rated 3 out of 5 by aga22 Great lively energy, but needs improvement
The hotel is in the heart of Times Square, so appreciate the lively lobby, bar, etc. Great gym!! Very nice staff.
My only complaint is that the room was not really clean. There were hairs on the bed, in the bathroom sink, and on the bathroom floor. Bed wasn't so comfortable, but I expect this with an older hotel. The cleanliness was really the concern.
May 22, 2014
Rated 5 out of 5 by kicarr Fantastic Attentive Staff and Excellent Midtown Location
This is my second stay at the Sheraton New York Hotel & Towers and we will definitely be back! We arrived early on April 1, 2013 and were able to secure a room thanks to the help of the front desk clerk Ahmed. He graciously provided a room with handicap features after I explained that I had recently had knee surgery. Our room was clean and inviting with wonderful amenities. The hotel itself is located in the heart of Midtown with everything we wanted to see close by; can't wait to return!
April 21, 2013
Rated 2 out of 5 by Ravenk Poor preparation
The hotel was hosting conference activities related to the Clinton Initiative. This created undue burdens and inconvenience for other hotel guests. Most importantly, the hotel failed to adequately staff in anticipation of this knowable problem They should have had added far more additional security, front desk, lobby personnel so that the burden on other guests would have been mitigated. Instead they took the profits from the Conference sponsors and imposed the burdens on other guests
September 28, 2013
Rated 5 out of 5 by pjp2 Sharon Gilsenan
Sharon Gilsenan is one of the main reasons I come to the Sheraton . Personal service and accountability have always been consistent . She is a keeper .
May 26, 2014
Rated 5 out of 5 by JPbabyMD Location, Location, Location...
I stayed at this hotel for a conference. I could have stayed at numerous other hotels, but since the conference was at this hotel I picked it for convenience. I was pleased all-round. Especially convenient was its walking distance to Times Square, theaters, restaurants and other attractions. I was able to leave during a conference break, get in line at the TKTS booth, purchase my ticket for an evening performance and walk back to my hotel without missing much of the conference.
November 11, 2013
Rated 1 out of 5 by Mil1234 Unsatisfactory experience
The bellman dropped off our luggage and never took the time to explain any features of the room. We had to call downstairs because our fridge was locked. Had to call a second time because the TV did not work. We could not get the lamp/light to work. We had to call a 3rd time because there were no shower curtains in our bathroom. This was a business trip and because of the problems was not able to go to sleep until 11:30pm! This hotel was not up to my standards and I will never return.
June 10, 2013
Rated 3 out of 5 by devrawk Poor Air Conditioning
No matter how beautiful a hotel is; no matter how courteous and friendly the staff is; no matter how great the hotel's location is; if the room is so uncomfortable that I cannot sleep, then the hotel does not deserve high ratings. The air conditioning in my room did not work properly and I woke up during the night in a sweat. Even though I called the front desk and the people to whom I spoke were courteous, the room never got cool enough for me to be comfortable. One front desk person even told me that there were problems in several surrounding blocks in the city. What kind of problems would only affect our air conditioning? An engineer cleaned the filter, but this did not solve the problem. We had lights and hot water and so the electricity was functioning. I'm just not sure if I'd stay in this hotel again and definitely not during the summer. We've never had this problem in the past.
May 20, 2014
Rated 5 out of 5 by treb2014 Hotel is excellent!
great overall hotel and location.
my only wish would be a better tub in the room to soak in, besides that the room was fantastic
May 26, 2014
Rated 5 out of 5 by CathyROC WE will stay again at the Sheraton on 7th Avenue
Our family loved the location of this hotel. It was close to Central Park, Times Square, and great shopping on 5th Avenue. Our room was clean and the cleaning staff were wonderful for our entire 7 night stay. The brunch at the Cafe Market was excellent. That was one hightlight, our compliments to the Chefs for the beautiful and delicious Brunch! It was also great to have the morning Star Bucks cafe in the lobby for a quick bagel, coffee & tea in the morning when we were in a hurry.
July 14, 2012
Rated 4 out of 5 by Janelle56 Excellent customer service
My first time staying at Sheraton Times Square; great experience. I will recommend hotel to colleagues, friends, & family.
May 26, 2014
Rated 2 out of 5 by JJM1 Poor Customer Experience
I stay at this hotel very frequently. My last two stays have been very unsatisfactory. This past time the front desk staff was very rude during the check in process. Even though I called 3 times before my arrival to request an early check in due to a meeting - the staff was very rude at check in and the room was not ready. Although I requested a call when the room was ready - the staff did not call. I had to check back in. This is the second poor experience in a row at this hotel.
February 28, 2013
Rated 5 out of 5 by ILAN Home away from home
We had this month two stays at the Sheraton New York. As dozens time before we got the best treatment and recognitioon of my Elite Platinum Status - Suite Upgrade or Club Room, and other amenities. I would like commend the Hotel VIP team, and specially, Chelsea and Mhagen for the warm and personal response to our need.
We will be back in March for another business visit to NYC and obviously will stay at the Sheraton NY.
January 26, 2014
Rated 5 out of 5 by lellison62 Great location, Small Room
The location was perfect! Walking distance to all the shows, Time Square, Rockefeller Center, and subways. We walked almost everywhere because of this location. The only drawback of this hotel is the room size. It is small (although I am sure most are in New York). We had three in the room and the bathroom was too small for all of our items.
Also, if you like to unpack your bags, DO NOT stay at this hotel. This was the main drawback and the only reason that we would not return. We HATE living out of a suitcase. If you are only going for a day or two it is reasonable, but if you are spending 4 or more days it is extremely inconvenient.
I have given this hotel an excellent rating because this hotel is perfect for location and hotel employee helpfulness and friendliness. BUT if you like to unpack, this hotel is not for you.
December 1, 2013
Rated 1 out of 5 by mystic45 This Hotel was very disappointing
The hotel room had dirty water bottles next to the bed we found them when pulling down the covers. Currently there is a flu epidemic which makes this even more disgusting. Lights were very dim, hard to see in bathroom mirror, and very small. In addition our floor was extremely noisy from other guests (specifically non supervised teenagers). We had to contact security several times from 12:30 am until 4:00am. One positive comment the bar staff was very helpful and friendly.
January 19, 2013