Rated 2 out of 5 by SoCalGuy74 Disappointing Stay
My two biggest issues with this hotel was the rude front desk and the construction noise I heard at night while trying to sleep. They really don't treat Platinum members well here. Didn't get any acknowledgement or upgrade. When I asked if I got a Platinum upgrade from the front desk upon check-in, they responded with "no" without checking if there was anything available or an explanation on why there was no upgrade. There were better rooms available per SPG.com so the hotel being sold out wasn't an issue. I asked if they put me on an SPG preferred floor, they said they didn't have any such floors.
The rooms were decent but the wireless internet was spotty while in the room. The one bright spot of this hotel was the club lounge. It's one of the better club lounges that I've been in with a great food selection and nice view.
May 29, 2012
Rated 2 out of 5 by Hugo Good location, worst sheraton I've stayed
I was lucky to be upgraded to a renewed room. It was an average room, small but with relatively new furniture. Clearly without the upgrade I would have stayed in a crappy room.
Staff was in general responsive.
Services were too expensive. $5 + 18% service fee for room service, which was already very expensive sounded like a theft to me.
No SPG recognition at all. No breakfast included for SPG members, no newspaper, no chocolates in your room, no welcome gift, etc.
The location was awesome. I regret from having stayed there anyway, as I only preferred it over other hotels because what I thought I would get from my SPG status. Bottom line, I got a decent room instead of a very bad one, which I could get for a better price in other hotels.
Value for money it was very deceptive. I hope I don't have to stay in this Sheraton again.
December 26, 2011
Rated 4 out of 5 by Zondmove great spot, not much in food at hotel
Great central location for New York sight seeing. Really close to Subway, my first time trying it, and it was great. Concierge was very helpful on teaching me, and also with food recommendations. Club 44 breakfast and snacks were good. Only drawback, Hudson Market. If you want a burger at night it is perfect, but that's it. I was there on business, got out of meetings late, and had to be up at dawn, too tired to even move and the only option was a burger. Otherwise I was going out and I just couldn't walk another step. Didn't want room service and wasn't wanting a burger, but had to eat. Many people also complained about having to pay for the fitness center, which you are kinda trapped if you want to work out. SPG, should stop the fees for fitness especially if you are a club level guest, or gold level or above in SPG points.
December 12, 2012
Rated 5 out of 5 by Emperor59 Comfort, Quality, and Care
There is a reason I always stay at the Sheraton New York; comfort, quality, and care. I am treated like royalty from the moment I check in. The employees are always willing to go above and beyond. I have always been greeted with a smile and pleasant demeanour. I am always happy with the room and amenities. It is easy to compliment those at the Sheraton because customer service is a priority. I will definitely be staying there when I return to New York City.
August 17, 2013
Rated 3 out of 5 by Sally22 Recent Stay
Location great, room good size. Staff friendly and accommodating. Comments: cleanliness - my room was not vacuumed, and the bathroom, although product replaced - shower and floors not cleaned. There were hairs all over tub and floor. Used product was not removed from the shower. Additionally, the fitness center has an additional charge which i didnt think fair when spending almost $400. Then for 2 days in the morning, not one pice of equipment was available
February 14, 2013
Rated 1 out of 5 by Celeste1111 Horrible Experience
I stayed at this hotel for 3 nights 06/27-30/2014. I needed 5 but they messed up my reservations. They over charged my card for my stay and charged me for snack bar items from my room that were never eaten. My card was then charged for another persons room and the only way for me to get my money back was for this person to call in their card number. My bank called because they said that the Sheraton was trying to charge over 13,000 in charges on my account. I have spent over 6 hrs on the phone with corporate to be "accidentally" disconnected on and to be reverted back to the Hotel that made the original mistake. I'm getting no where with this place and I'm still waiting for internal affairs to contact me. I so disappointed in the Sheraton staff at the New york times square location, they have NO customer service skills. I'm not the only one in my party that is having issues with over charges on credit cards. If someone higher up in this hotel chain reads this, HELP. I want my money back and want the theif investigated that tried to use my card!!!!!
July 3, 2014
Rated 5 out of 5 by Cynthia310 Great hotel in a fantastic location
Beautiful clean hotel with a perfect location. We would stay there again.
July 15, 2014
Rated 4 out of 5 by lj93 Good hotel - sans plus
The Sheraton Hotel at Times Square is perfect for people who are staying until - let's say - 7 days in New York City. The location couldn't be better (just next to the hotel there are 3 or 4 subway stations), then you have Starbucks, Subway and many other stores which are located quite close to the hotel.
The room was okay, but could have been better. Under the bed it wasn't cleaned and the blankets were not 100 % clean, too. But everybody gets used to it.
May 2, 2013
Rated 5 out of 5 by Rollo1 Stayed for a week..Awesome!
We just stayed at the Sheraton New York July 23-28 2012. The hotel was perfectly situated and our newly renovated room located on the 50th floor was very comfortable coupled with an amazing view. We really enjoyed the club lounge which offered excellent service. The staff was very nice, courteous and went above and beyond to assist us with all of our travel plans. Big thanks to (Chelsea) the Manager for making our anniversary a memorable experience. G & L
July 29, 2012
Rated 3 out of 5 by Renae13 Poor housekeeping
Disappointed in the housekeeping; staff simply changed towels, removed trash and re-made beds each day. No clean-up in bathroom/tub which was needed.
Disappointed that our room was obviously given away before our arrival and my husband had to sleep on the floor the first night.
Did enjoy use of the gym.
June 23, 2014
Rated 5 out of 5 by S2588 Great views!
The hotel was clean and accommodating! The only thing I can say is the room size and layout was a little odd. It was almost like the desk and the drawers were made longer and took over the wall, because they couldn't come out any farther or they would match right up to the bed.
I enjoyed the views of the city, the sofa that was in there, and the overall appearance of the room other than that. Staff was friendly and definitely in a GREAT location!
February 28, 2014
Rated 2 out of 5 by rc3820 dirty and unhelpful
Had Requested A Room With A Tub And Didn't Get It Initially. Changed Rooms And The Toilet Was Already Backed UP. Took Over Forty Minutes To Get Someone To Unclog. No ONe Came By To Clean The Toliet Afterwards After It Was Requested. Bathroom Tub Was Also Dirty. Had Some Hairs All Over The Tub And Shower Walls. Comforter On Bed Was Not Cleaned. Would Never Stay At This Or Any Other Sheraton Again. Very Disappointed Since I Used My Starwoods Reward Points.
May 30, 2013
Rated 3 out of 5 by devrawk Poor Air Conditioning
No matter how beautiful a hotel is; no matter how courteous and friendly the staff is; no matter how great the hotel's location is; if the room is so uncomfortable that I cannot sleep, then the hotel does not deserve high ratings. The air conditioning in my room did not work properly and I woke up during the night in a sweat. Even though I called the front desk and the people to whom I spoke were courteous, the room never got cool enough for me to be comfortable. One front desk person even told me that there were problems in several surrounding blocks in the city. What kind of problems would only affect our air conditioning? An engineer cleaned the filter, but this did not solve the problem. We had lights and hot water and so the electricity was functioning. I'm just not sure if I'd stay in this hotel again and definitely not during the summer. We've never had this problem in the past.
May 20, 2014
Rated 3 out of 5 by Familytrip2014Julyabc Good -- but areas do need to improve
The lobby was beautiful -- and checking in went well. The room was small (especially for the price). I called guest services on Monday evening and check to see if Internet services were included in my room -- and the attendant explained for me to "accept" the charges and they would remove the charges when I checked out on Friday. I did as instructed and when I checked out the receptionist was harsh and let me know this was incorrect information. She did, however, honor this -- but truly -- preferred customers (who are part of the SPG program) should be permitted Internet services in their room at no additional charge.
I also took part in the Club Lounge for the week -- the host and service men/women were wonderful, however the choices of food was the same each and every day (very disappointing -- when in Nashville and other Sheraton hotels, the food choices for breakfast and evening snacks changed daily -- offering a great variety). I would recommend being sure to offer an assortment each day. In addition -- please do not "close" the option in NY to pick up a bottle of water or a can of soda in the evening -- sometimes, you just want to grab a quick drink and go to the room (and not depend on the bar for service).
Overall -- NY Sheraton was nice -- but really needs to step up to meet the service offered in other Sheraton locations (such as Nashville and even in Hawaii).
July 20, 2014
Rated 2 out of 5 by JC33 Chaos and not a good stay for Platinum Members
There is always chaos checking into this massive property, but this stay was particularly bad. The standard rooms are barely adequate (not even glass glasses to drink from) and this is just not a great property. Nothing terrible, but the weakest Starwood property in Midtown.
June 27, 2014
Rated 3 out of 5 by Brendapk how long do I need to wait to check in?
What a horrible introduction to the hotel--waiting 40 minutes in line to check in. When we had paid in full in advance! One person working the check in counter. Clueless travelers asking advice and directions should have been directed to the concierge. Oh wait, the concierge was off duty for the evening. Get your act together Sheraton. If it weren't the venue for our event, I would not have chosen the hotel. And, I definitely will not stay there again.
June 25, 2012
Rated 5 out of 5 by Cathydallas new york trip
Was very close to all the thing we wanted to see and do for first trip to new York city
July 13, 2014
Rated 5 out of 5 by CapitalWarrior Excellent Service in a Complicated City
New York is complicated but during Fashion Week its times 2. Despite high occupancy, from the front desk at check in, thanks Lin, to the room, the upgrade, thanks Chelsea, to the club lounge, thanks Tommy, the stay could not have been better. Maria kept our room spotless even with all our time and work product this stay. The staff at this hotel wants to deliver great service, just ask them if something isn't right, they go above and beyond to deliver!
September 14, 2012
Rated 4 out of 5 by BFamily4 Great location
Hotel is a great location for NY
July 15, 2014
Rated 4 out of 5 by will69 Check out issues
When I checked into the hotel everything was fine.I understand that it was superbowl weekend and occupancy was at max capacity. I had to make a change to travel itinerary that caused me to have to check out a day early. When I made this request, I was told that I could not do so without a cost associated with it. So in order not to let the room go to waste for the additional night I paid for, I added a friend to the reservation. When this individual attempted to check in, she was told that the room was unavailable and that i had already checked out. I had given the front desk explicit instructions to add this individual to the room earlier in the day and I was assured that this would occur. This resulted in significant embarrassment for the both of us. After persistent calling I was able to resolve the issue with one of the staff members.
February 1, 2014
Rated 4 out of 5 by JoeyCart Bathroom mildew
I had stayed over the hotel for 2 nights. One night working in town overnight by myself. The second night with my wife for a function. During the stay we noticed a large amount of mildew where the tub and tile meet on the wall and top of tub. This is unacceptable and should not have been an issue.
June 22, 2014
Rated 4 out of 5 by Chezza42 Cheryl
The hotel location was really good. I did have to ask for the floor to be cleaned behind the bed because it was dusty, this took over two days to get sorted, but to be fair there are a lot of rooms and therefore understandable that request are not dealt with Sooner. however i would have liked to have been offered a room change. The hotel is huge but yet very quiet in the rooms. The location couldn't be any better. The hotel has everything you need.
September 4, 2013
Rated 3 out of 5 by MCN1107 Preferred guest recognition
I hav been staying here for 4 years on a regular basis. Was excited about room renovations but have to say that less than a year after renovation, rooms are already showing a lot of wear and tear. And since renovation, I haven't received any of the upgrades that I used to get. Get the feeling that mgt is trying to squeeze every dollar they can get to pay for expensive renovations. Treat your loyal customers well, there are many good hotels nearby.
August 11, 2012
Rated 4 out of 5 by pkirchner Lounge quality is failing
I stay at this hotel on a weekly basis for the past few months and I have felt that the quality of amenities in the lounge is falling at a quick rate. There used to be fresh fruit and hard boiled eggs available at breakfast and also two hot dishes available in the evening. Breakfast has now been relegated to bread, bagels and toast, and in the evening just cheese and crackers. I expect more for Platinum level amenities, and I have to say I am disappointed in the lowering of quality available to the Platinum level customers. The lounge is one of the reason I stay at Sheratons, and I have to admit I am disappointed.
In addition, I am surprised that upgrades have never been available to me at any visit.
In spite of this the rest of hotel is absolutely fantastic, to the upgraded rooms and common area, and the great gym, the hotel is great.
August 5, 2012
Rated 3 out of 5 by Jim15243 Unless you are a Platinum Member, stay somewhere else.
This hotel apparently caters to Starwood Platinum members. Since I am merely a Starwood Gold member, I was made to feel like I was a second class citizen. The one encounter I had with a staff member during my stay (other than at registration) made me feel like I was unwelcome. I have stayed at most of the other Starwood hotels in NYC and have usually enjoyed my stay, however, I will not likely stay at the Sheraton Times Square again.
March 25, 2014
Rated 4 out of 5 by MaggieE1 My stay @ the Sheraton
I enjoyed my stay at the Sheraton, room & service were good.
One feed back that you need to take into consideration" the mattress on the king size bed was uncomfortable!" I strongly suggest you add a pillow top to it to make it more comfortable to sleep on.
June 27, 2014
Rated 5 out of 5 by BrendaL Location, Location, Location
This is my hotel of choice when staying in New York. The location is wonderful. My only issue with this trip is that there was road construction outside of our room and it went on all night (i.e.after midnight). I had thought spg generally put up notices when construction was taking place at or near a hotel. I am thinking perhaps it was an emergency repair. In the future, I will be sure to call hotels to inquire about construction before booking.
November 4, 2012
Rated 3 out of 5 by Osven Sheraton as a work base
Sheraton at Times Square is a big hotel with many guests. Therefore this is not the hotel to stay at if you are looking for a personal touch. It is too big for that. The rooms are okay but the lack of noise suppression from the hallway can make it a noisy experience.
The staff in the breakfast restaurant Hudson seems to lack motivation for why they are there. Would change the setup to be certain people serving and some others clearing the tables.
April 15, 2013
Rated 3 out of 5 by GeoffB Not bad, but...
This hotel fit the bill perfectly for location. The room was clean and well appointed. I am going to assume that all hotel rooms in NYC run small compared to similarly rated hotels in other markets and reserve comment on the spaciousness of the room. We used the gym, and in room dining service and were pleased with both, although $10 to use a treadmill induced sticker shock. All staff was uniformly pleasant and helpful.
The bad - the dead bolt on the door did not appear to work. The toilet would cycle loudly every 60 seconds. The bathroom door would not stay shut. And I was ready to throttle the teenage girls who slammed their doors and kept their intra-room party going until 3 am. Why we were lucky enough to be given a room near this thoughtless herd can only be answered by the hotel. It certainly had a negative impact on our experience.
April 19, 2013
Rated 5 out of 5 by LouRT Great stay near Times Square
Modern decor, tastefully decorated room, very comfortable. The front desk staff was welcoming and friendly and addressed a concern that I had with the room to my satisfaction. I would definitely stay here again because of its great location.
June 29, 2014