Rated 1 out of 5 by hellot What happened to this hotel?
I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed.
February 26, 2012
Rated 4 out of 5 by vinoman location, location, location
The Reservation Director, Sharon Gilsenan, is tops in endeavoring to make this extremely busy and bustling business-person's and convention type hotel as personable and accommodating as possible.
The concierge service is superb...especially exceptional: Michael Darr... The concierges consistently make every effort to satisfy your requests and meet your travel/vacation needs. They are extraordinarily well informed.
The staff at the front desk is also incredibly helpful and do their best within definite guidelines to get you what you want...A gentleman whose first name is Danus is especially resourceful and helpful and has an excellent sense of humor.
November 7, 2014
Rated 2 out of 5 by Martin4358 Dissappointed Traveler
I recently attended WOBI in NY and this was a recommended hotel. The hotel is located in a nice proximity to Central Park and Times Square. Based on the price I was paying for this hotel and the price I paid for one down the street just 3 weeks earlier, I feel I had reasonable expectations. This hotel did not meet those expectations as the bed was awful to sleep in. At check in, they told me they were upgrading my room, this was not and upgrade. It was a murphy bed. The view was lackluster as well. My main purpose for this room was to get a good night sleep and Sheraton did not delivery upon this. The bed sank in the middle and felt like it was long past its lifespan. I will not be planning on staying here again. Room 2601-Sheraton-Time Square
October 9, 2014
Rated 3 out of 5 by bonsalva 11/6-9/14
I was checked into and given keys to a room that was occupied. That didn't make me feel very safe--if I was able to access someone elses room, who could access mine?? The second room I checked in to had fresh linens and towels, however, the floors had not been vacuumed, the bathroom was not clean and there was trash in 2 trash cans. The front desk staff and manager were very helpful and got me into a clean room, but I definitely was put off by the first 2 rooms I was assigned. I have reservations next week and am hoping that I do not have any further issues with this hotel as I'm a loyal SPG member.
November 8, 2014
Rated 1 out of 5 by dontbother Very disappointing.
Very poor custoer service. I had put beverages in the fridge to cool and they were taken out and a note left asking for an extra 35$ if I wanted a fridge in my room. That's penny pinching and cheap.
There was mildew in the shower stall and the grout was dirty. There were bad scratches along the doors and wall. The TV was not working when I first arrived. The bathroom was so small you had to keep the door open to use the toilet.
I used the ticket counter for a broadway show. I understand they are independent from the hotel but the poor service reflects on you. I got partially obstructer view seats when they were nto supposed to be.
November 12, 2014
Rated 1 out of 5 by amunoz77 Extremely Disappointed!!!
I recently stayed at this spg property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay!
December 8, 2011
Rated 2 out of 5 Below starwood expectations
Hotel was nice. Staff not very responsive. Did not receive final bill under the door. Called to advise I was checking out and was told they would email final copy of bill. When I receive it, I found they had charged me a much higher rate. Stayed nov.7th. Still waiting for refund.
November 19, 2014
Rated 5 out of 5 by Nancy updated hotel is well appointed
It was evident that this hotel has been recently updated. From the television to bathroom fixtures, everything is in excellent shape. The room itself was small with only one chair in the corner. This made it difficult to enjoy the television without having to sit on the bed. I was very happy to see glass glasses and a coffee pot. A small refrigerator would be nice. One could be available but would have been an additional $35 a day. The hotel is very well located.
November 17, 2014