Rated 1 out of 5 by hellot What happened to this hotel?
I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed.
February 26, 2012
Rated 5 out of 5 by Dianerh Excellent stay
Location is great. Club lounge service, staff and view is incredible. Every staff member we encountered throughout our stay - concierge, bar, front desk, housekeeping and club lounge - was friendly, professional and very helpful. Room was very clean and had all the amenities we needed. We had a pleasant stay and will definitely stay here again.
September 15, 2014
Rated 4 out of 5 by WineAdvisoryGroup Like it But Lots of Room for Improvement
I like this place even though there are things that aren't perfect. This old gem still gets the job done. The place, while renovated, is still a bit dated... but I still like the feel. Really like the space of the Concierge Level space... nice and open... The evening service only included cheese and crudites... no hot dish. Alcohol too expensive for a club like this. The attitude of the staff is generally good... service is a bit hit or miss.
Weird that my suite had 2 charging cradles for the telephone (one in bedroom, one in living room) but only one handset... talk about cutbacks... completely unacceptable.
September 15, 2014
Rated 5 out of 5 Extra Special Treatment - Very Much Appreciated
During our recent stay in NYC, we selected the Sheraton Times Square for the great value and reputation of the property. I must make extra special mention and give high accolades to our room attendant Mrs. Marie. Our stay was actually for our wedding that took place on Sept 6 at the Brooklyn Bridge. Mrs. Marie was cleaning the rooms around us that morning when I explained that we were getting married that afternoon and were going to be in and out so that she could plan her cleaning and leave some extra towels for our getting ready. We left the hotel to do some errands and came back to find a bottle of champagne and chocolate dipped strawberries with a note from Emma and Marie, wishing us well and congratulating us on our wedding day.
Without this touch, the stay would have been just fine but the care and smiles from Mrs. Marie our housekeeper where priceless. When we left the room to go the the ceremony, she and another colleague were on the floor and shared wishes and smiles galore.
PLEASE be sure that Mrs. Marie is acknowledged for her kindness and professionalism as well. It is people like her that make travelers like me loyal to your property and brand.
September 19, 2014
Rated 5 out of 5 by lewis1880 Outstanding staff employee
This is the second time this year we stayed at your hotel, Sheraton Times Square. we met your front desk manager Seher Funk the first time Jan 2014, when there were some issues with the room. Not only did she fully understand, but every time we walked into the hotel she was there to greet us by name.
We stayed again, primarily because of her, in July, and again received a very personal congenial greeting and assistance , including solving rain related issues.
Employees such as she, are hard to find and you should be proud of her attitude and understanding of guest relations. I think she will go far in your organization.
September 7, 2014
Rated 5 out of 5 by jerryo Family Trip
I have enjoyed staying in your hotel almost every week for the last year and have had the pleasure of meeting and interacting with your staff. They have been, without exception, courteous, efficient and friendly.
This past weekend I brought my family to New York to see the sights and to see where Dad works and lives every week while traveling. I used SPG points to book my room and let both Cynthia and Brittany know that I was bringing my wife and my two daughters, ages 24 and 12. They told me not to worry and said that they would “take care of everything”. The arrangements that they made were incredible; I have been traveling as a consultant for over 25 years and have never had a hotel staff completely blow me away with service and hospitality the way that Cynthia and Brittany have.
From the moment we entered the hotel we were treated like royalty. The bell staff's handling of our bags, Christian’s check in of the family, Maggie’s set up of our room, and the staff in the Club Room were all outstanding.
I had reserved one room with double beds, but Cynthia and Brittany surprised us with a beautiful suite of rooms on the 42nd floor with gorgeous views of Times Square and the Hudson River. In addition, I brought three dozen roses to the hotel the day before, and they kept them for me overnight, then placed them in the rooms in a vase before we arrived. They also provided a lovely bottle of wine along with snacks and treats for us. My family was delighted and quite impressed.
Maggie personally came to our room and cleaned the inside of the windows, and then arranged for the window washers to wash the outside of the windows the next day. My wife is an avid photographer, and she loved taking pictures out of the windows. The whole family spent hours each day enjoying the beautiful views of New York from our room. It was actually difficult for me to get them to leave the room to see the sights in the city since they were enjoying the view so much.
The entire staff at the 44th floor Club Room was extremely welcoming to us and made us feel very special the entire weekend. The concierge helped us get a wonderful dinner reservation at the last minute on Saturday night. He had to check with numerous restaurants, and his recommendation was great. We had a lovely meal.
I can't thank Brittany and Cynthia enough for all of their behind the scenes arrangements. While they make me feel special every week, they made this an extraordinary weekend for my entire family. I’m not sure how I can ever match this family trip because they have set the bar very high! They are two remarkable hospitality employees, and I am lucky to get to interact with them each week.
You should be proud of your entire staff. They are truly hospitality experts.
Jerry Ostrowski and Family
September 9, 2014
Rated 5 out of 5 by Theboys Great hotel
Had great time and staff at front office are great. We had a great room over looking the central Park on the 50th floor.
September 13, 2014
Rated 5 out of 5 by Gerry14 Perfect uptown location.
A couple of minutes to Central Park on the right and same to Times Square. Great free internet service at reception and very good Club Lounge facility ... Again with internet. Friendly staff
September 12, 2014