Rated 5 out of 5 by bsquared Very Big hotel
Big hotels in big cities are hard to up keep but the recent remodel shows that Sheraton is up to the task
February 11, 2013
Rated 5 out of 5 by rlt418 Great Hotel
The Club Lounge was well stocked.
VIP guest service Director was great.
She made our stay very memorable.
August 12, 2012
Rated 5 out of 5 by RGutierrez Excellent Staff
This is the 2nd time my family stays at the Sheraton New York and once again we had a great experience.
December 10, 2013
Rated 3 out of 5 by jody1 jody1
I know this is New York but the room is small. I was happy that we received the group rate for the trip.
December 10, 2012
Rated 3 out of 5 by jim13147 Small room
When we arrived we found the room small and the bed appeared to be an oversized double not a full queen.
December 16, 2012
Rated 4 out of 5 by aronov Good location
The location is great, the rooms are ok, but the breakfast is under the SPG hotels I had already put up.
March 12, 2013
Rated 5 out of 5 by benzion ida
the hotel is excellent, good location near the time square close to central park and Rockefeller center
January 9, 2013
Rated 5 out of 5 by julies60 great hotel in a great location
Service was excellent, food excellent,
rooms good size for New York, view was amazing good job sheraton
June 26, 2012
Rated 5 out of 5 by JeffS Location , Location, Location
walking distance from Times Square Subway outside door, and choces of food and entertainment every step
November 19, 2012
Rated 4 out of 5 by NunyaBeezWax Stayed Here Because Conference Was Hosted Here
I stayed here because I'd never been to NYC before and the conference I was attending was hosted at this hotel. The hotel was decent and the staff was friendly. It seems like a good location without being right in the middle of the Times Square crazy.
The two reasons I'm not giving glowing ratings are because one of the windows in my room would not close completely. It slid mostly closed but would not latch. A lot of noise came in from outside because of the non-latching window. The stinky garbage smell wafted in when everyone took their garbage to the curb in the evening. And the A/C had trouble keeping the room really cool (it was just adequate). The other reason is that they billed me for some kind of travel shaving kit at the time I checked in. I received an email copy of the estimated bill upon check-in and the shaving kit was already on there (but I didn't notice it at the time) before I'd even arrived at the room. When I compared the estimate for when I made the reservation with the estimate I received when I checked in and the final bill, I finally noticed it. I called to ask and was directed to a web site. Someone did call that afternoon and said they would remove the charge from my bill and email me an adjusted bill. It's been 3 days and I'm still waiting. So, the outward responsiveness of the staff seems to be for appearances only.
June 30, 2014
Rated 5 out of 5 by DJ1966 Great location
Great location! Newly renovated rooms was very comfortable. Staff were very helpful and accommodating.
February 20, 2013
Rated 4 out of 5 by bdogan This hotel's lobby was too crowded
The lobby was always too crowded, other than this I did not encounter any problem. It was a good stay.
August 6, 2013
Rated 5 out of 5 by Andy101010 Fantastic long weekend away
Very smart and comfortable hotel in an excellent central location ideal for sightseeing and shopping.
May 14, 2013
Rated 5 out of 5 by GS90802 Great stay at great price
In NYC on business, secured a great rate, and was pleasantly surprised how much i enjoyed Will return
March 4, 2013
Rated 4 out of 5 by JeffL fitness center
You are "nickel and diming" us by charging $10 to use the finess center, especially your SPG guests
December 23, 2013
Rated 5 out of 5 by Tipper51 NYC Hotel Show
This is a great hotel and love the new rooms. Would like to sleep on the new Sheraton Suite Sleeper.
December 14, 2012
Rated 5 out of 5 by Mags Fantastic stay!
The hotel is in a great location, our room was a fabulous junior suite, and the staff was excellent.
March 4, 2013
Rated 5 out of 5 by Vgirls The total hotel experience was great!
All staff were very helpful. The room was clean and comfortable. I will definitely stay here again.
September 16, 2013
Rated 2 out of 5 by abf1 the hotel rooms are too small
You can shut the lights and turn off the TV without leaving your bed. That's how small the room is.
October 30, 2012
Rated 5 out of 5 by Bigapple13 Staff went over and above!
Such a busy time of year, yet everyone we encountered from management to housekeeping was amazing.
December 2, 2013
Rated 5 out of 5 by Angie47 The hotel has a great location!
The Sheraton New York is in the perfect location. Its in Time Square but not congested. I loved it!
December 3, 2012
Rated 4 out of 5 by Macpike Exceptional service/price
Check in was easy and friendly. Molly Chiristie was awesome and quickly met my requests with ease.
November 18, 2013
Rated 5 out of 5 by Mallison2u Top Place To Stay
Great place to call home - Easy to check in and then get out to the Streets of NYC !
March 25, 2014
Rated 5 out of 5 by chatodog great location
the staff and rooms were excellent. for a trip to NY the location was great. keep up the good work
August 6, 2012
Rated 3 out of 5 by Beachgoer May 4-6 Stay
Only negative item was room wasn't cleaned until 3P.M even though staff was notified hours before.
May 7, 2013
Rated 5 out of 5 by Travel2013 Great hotel and location
Comfortable and clean hotel that is central to landmarks, transportation options, and restaurants.
May 8, 2013
Rated 5 out of 5 by NY2013 Sheraton New York
Excellent location, very central to most attractions. Convenient to catching hop on hop off buses.
January 12, 2013
Rated 2 out of 5 by oiltrader Good Hotel in good location with missing service mind of staffs
Staffs especially in front desk and concierge acted like guests.
Not recommendable for next trip.
July 9, 2012
Rated 5 out of 5 by Frank1 The Best
As a frequent NYC business traveller this hotel always recognizes my visit and treats me special.
March 13, 2013
Rated 4 out of 5 by Philandfamily Club Level
Big improvement in room decor.
Lounge open 24 hours is great. Coffee in middle of night a treat.
March 24, 2012