Rated 5 out of 5 by Fazza Great Hotel in Great Location
We stayed at the Sheraton New York. Although room a bit small, it was very clean and comfortable. Location was great. We could see Times Square from our window. Would stay there again.
September 17, 2012
Rated 4 out of 5 by cbruce Great Room on 43rd floor
Fast bank of elevators even though oversold for St Paddy's Day weekend.
Crazy lobby lines at check in but with preferred status, was soooo much better.
Great clean room with comfy bed.
March 18, 2013
Rated 5 out of 5 by 4ofus Great location
This is the exact location I like, close to Central Park, Rockefeller Center, Times Square.
I use a mobility scooter so the room was a bit small for accommodating that but it worked.
July 13, 2013
Rated 5 out of 5 by junev Looking Good
The Sheraton Times Square is in a perfect location and the recent upgrades to the Hotel have greatly improved the experience. Highly recommend for business, family or leisure travel.
February 10, 2013
Rated 4 out of 5 by marc1964 Right in the middle of Times Square and Central Park!
We only had 21/2 days to visit NYC. Being located at this hotel, it gave us to opportunity to be central, which was greatly appreciated, walking distance to most (must sees) in NYC!
August 26, 2013
Rated 4 out of 5 by Kathryn The bellman lost my bags
Additionally I was required to pay for concierge level services which is something I have never done before. Overall this was only an average experience compared to my expectations.
November 12, 2012
Rated 5 out of 5 by Grandma Three Generation Outing
Granddaughters 13th birthday celebration. The hotel surprised us with room service delivery of fabulous chocolate lava cakes on our first night stay. It made our stay extra special.
February 5, 2013
Rated 4 out of 5 by babak91 Location and hotel were great, but SPG recognition not good
Location, cleanliness and feel of the hotel were very good.
I have gold status and was given a far worse room than my travel partner who had no status. That was my only complaint.
June 9, 2013
Rated 5 out of 5 by doug19 Great Job
We jad a wonderful stay in the City on this trip and a large part of that was the excellence in all areas of the hotel staff. We will definitely be staying with you in the future.
May 31, 2013
Rated 4 out of 5 by Womanover30 Lovely room, staff needs to work on their social skills
I stayed with a friend for eight nights in a superior room with two double beds. Lovely beds, view, bathroom and color scheme, however the walls are thin and both our neighbours had children. The lobby was a screaming mess of young teenagers on a NY trip, I counted to at least three different groups and needless to say the few computers in the lobby were always busy. I met a man who had been put on a floor with one such group and he described his floor as "a carneval" and had been granted a switch of floors. The staff in general don't know how to smile and with the exception of the staff at the tickets & tours counter all other treat you as a trial put on them. Since this was our first trip to NY and the choices outside were overwhelming we tried to get tips on good eating places and other things. After a few attempts we realized why there never was a line-up. Also, this is the ONLY hotel ever that has charged me for storing my bags for a few hours between check-out and leaving for the airport. However, the location was great and the room lovely and I would probably stay here again since I like Sheraton.
July 1, 2012
Rated 5 out of 5 by Mausdawg2008 It's all about the location!!
I love this place. The location can't be beat. Close to shopping, Times Square, restaurants. The Sheraton New York is a classic. Comfortable rooms....pleasant staff. I'll be back!
December 17, 2012
Rated 5 out of 5 by cableguy1 great staff member's
Brittany the VIP manager made us feel special. Tommy in concierge is excellent and makes us feel very comfortable and attentive, and Debbie at front desk ,makes us feel welcome.
October 3, 2013
Rated 2 out of 5 by bjls Needs improvement
Staff were broadly unfriendly and unwelcoming. I travel around the world with Starwood and this hotel experience was a total disappointment relative to other properties.
December 9, 2013
Rated 5 out of 5 by LEO3225 Excellent choice in NYC
The staff at this hotel were exceptionally polite and accommodating. The rooms were very clean. This being my main concern I was extremely happy!! We highly recommend this hotel.
September 12, 2012
Rated 3 out of 5 by Skinney Convenient location
Doorman grade A, roommaid A, housekeeping an F.
Impossible to get swet-and-low and creamer for our coffee each day we were there!!
Front desk was accomadating as the conciergere.
December 15, 2012
Rated 5 out of 5 by RickAmity spg new broadway nyc
Excellent .The staff went out of thier way to accommadate my family. They gave us a superior room and a lot of help with our stay in NYC. Loved it.
January 27, 2014
Rated 5 out of 5 by LisaDWV Edwin at Preferred Guest Check-in gets A+
Edwin checked us in. He was professional and quick and very friendly.
March 18, 2014
Rated 5 out of 5 by 40Lady Great stay
The location of this hotel was fantastic, walking distance to everything. The staff were very helpful and cheerful. The room was clean and comfortable. What more could you want?
February 20, 2013
Rated 4 out of 5 by EricG1954 great location
This hotel is in a great location with access to times square, theaters, and the subway to get you to every other part of NYC. The room was clean and the staff treated us well.
August 29, 2012
Rated 5 out of 5 by Dutchmen Perfect, perfect, perfect
This hotel is a perect basis for enjoying a visit New York. Everything you need is within range and the spectaculair view of the clubroom is one of the best you can experience.
December 30, 2012
Rated 2 out of 5 by HQinNY Hotel needs new TVs
TV older than I am. Room dark and tired.
March 26, 2014
Rated 5 out of 5 by Crispy91 This hotel is commendable
The renovated Sheraton Times Square is a cosy, ideally located and very comfortable hotel, with the highest standards of cleanliness and excellent service. Highly recommended.
February 17, 2013
Rated 4 out of 5 by Evad123 Great location
The location of this Sheraton is great! It is just a few blocks from Times Square and right on several subway stops. Check-in was a breeze and the room was very comfortable.
September 12, 2013
Rated 5 out of 5 by Mark727 Great hotel in great location
This Sheraton is a pleasure to stay in while in NYC. It has a great location and is centarl to theatres and reatauants as well as close to Times Square. The staff is helpful.
January 12, 2013
Rated 4 out of 5 by Nerja45 Only the noise
THe room was great, staff helpful but apparently a class trip on our floor was the only negative. Yelling and screaming at 4:30 am. Please ask class groups to be considerate.
March 5, 2013
Rated 3 out of 5 by fg01 extremely crowded
nice hotel, good location
waited a long time for elevators
gold spg members get no real advantage since there are so many platinum members who go to this hotel
July 31, 2012
Rated 5 out of 5 by Rebey Great locatiion and amenities
Hotel has great location and knowledgeable staff. We were greeted graciously and when we needed anything was promptly responded to. Great hotel to stay at while in New York.
November 27, 2012
Rated 4 out of 5 by Domhotel Very convenient.
Billing needs work. I was charged for something called Link@sheraton.cafe that I never used and despite a phone call and two e-mails nothing has been done to correct this.
June 20, 2013
Rated 5 out of 5 by dr64 great location
SPG club had great views from the 44th floor. Staff in the breakfast area were wonderful, helpful and after 2 days recognized us and made us feel very welcome and at home.
April 12, 2013
Rated 5 out of 5 by wayneb123 Sheraton Towers New York
I fly to New York several times a month for business and pleasure. I ALWAYS stay at the Sheraton Towers. It is close to everything I do and the staff is great.
May 31, 2013