Rated 4 out of 5 by Tom28 Good time
Just the staff not very friendly , but overall I did enjoy my time in the hotel .
August 17, 2013
Rated 5 out of 5 by Tazman96 Great hotel Great location
I willd definite stay here again. Hotel was clean, modern and the service was great!
September 23, 2012
Rated 4 out of 5 by Jex1 Happy bed
Our room was very comfortable. Great bed and room design. I actually used the divan!
October 31, 2012
Rated 3 out of 5 by Nicola61 this hotel is a mess
Check in : a nightmare and very rude
In house: very much on the average/poor level
May 22, 2013
Rated 4 out of 5 by stacmcg1984 great stay
everything was great about my stay and all the staff was very friendly and helpful
December 1, 2012
Rated 5 out of 5 by Lgilinets Nice place to stay
Rooms are small but comfortable. Club room Ned's to be updated with better snacks.
January 5, 2013
Rated 4 out of 5 by Grams Great NY Hotel
Fantastic Manhatten Location. Walking distance/metro to all sites and restaurants.
December 19, 2012
Rated 5 out of 5 by Willybill40 Our Stay in NYC
Room was very clean and the staff friendly.
Perfect location to everything in NYC.
October 25, 2012
Rated 4 out of 5 by Suz2013 Great Location
Small room. Small "full size" beds. Great staff. Great location. Very convenient.
April 21, 2013
Rated 5 out of 5 by BarbaraM Excellent choice, Sheraton is a home for visitors
Me and my mom planed this 5 days trip for her first visit to NY. I decided to stay in Manhattan so that we can be near the most important attractions in the city. We could not choose a better place to stay. Sheraton NYC is very centric, just a couple of blocks from Time Square, Radio City, 5th Ave, Broadway, St Patrick Cathedral, Rockefeller Center, Trump Tower, Apple Store, LOVE sculpture and much more. We would walk everywhere even in the cold weather.The cleanness and service was very impressive. We order room service almost every day and I never had a faster sevice before! Rooms are beautiful and comfortable, newly renovated. However, the bathroom was kind of smal. Check in was quick even if they has long lines all day every day... I don't know how they accomodated all that people, it was full! However, there was not noise in the halls, we slept in peace! We arrived on the blizzard alert day and the staff kept us constantly informed about the weather conditions and news. They will let a message on the room's phone with al the updates, that was very nice, it make us feel safe. In terms of price, location, service and infrastructure this is one of the best choices. I would not hesitate to come back!
February 13, 2013
Rated 3 out of 5 by MUSHAK Standard in Manhattan
The hotel is in a good location that's all. Don't expect more.
October 21, 2013
Rated 5 out of 5 by Micksi Great location!
Great location steps from Times Square so not as noisy yet quite convenient.
May 29, 2013
Rated 4 out of 5 by Auke Fine hotel
The hotel is well situated and service overall is fine with friendly staff.
July 1, 2013
Rated 4 out of 5 by Preto this hotel is very well located
This hotel is very convenient to me because what it offers and the location.
September 24, 2012
Rated 2 out of 5 by snowlyly The room cleaning was bad
The room has garbage when we check in, and the bathtub has hair left on it.
June 3, 2013
Rated 5 out of 5 by Zali Plusses and minuses
Accessible room (for those w/disabilities) had a "desk" chair w/out arm rests. I can't rise from such a chair. Upon request, staff exchanged my chair for one w/arms and a seat 20" AFF. Thanks!
Elevator door jambs are inconsistent w/all other hotels I've ever stayed in. You look, and instead of seeing the floor you've arrived at you see the number of the elevator. Very confusing. I got off on the wrong floor several times because you can't see the floor number on the door jamb. Pls fix this!
Servers in the DR aren't paying enough attention to the diners. Two servers came into the room to serve one man his dinner. I raise my hand & wave. Wanted to modify my order. No server noticed my waving - they didn't look at the rest of the DR - only at the one man who they were serving and he was sitting near the kitchen. Also, I told my server when I ordered that I'd need help when leaving (chairs do not have armrests). No server to be found when I was ready to leave. Another guest helped me up from my chair! This is very bad. Servers were in the back. DR was not busy - only 4 tables. Me, a deuce, another single and a 4-top.
Snowy Thurs AM; needed to get a cab. Ramp to outside was not salted or shoveled at 7:30 when I went out to get a cab. Slippery. Please salt/shovel sooner or more often. Fri AM ramp was clear! :)
Room was wonderful, although I'd prefer a firmer mattress and a grab bar outside of the bathtub. I had to hold onto the shower curtain rod to stabilize. Would have preferred a low-threshold shower rather than a bathtub.
Loved the window shades! Closet was great; sufficient # of hangars. Thx.
February 15, 2014
Rated 5 out of 5 by FLOTA The Sheraton is a great hotel with great features!
The features and ammenities are great. The bed was extremely comfortable.
April 29, 2013
Rated 4 out of 5 by NYCIronman NYC Ironman Stay
Everything great except when it came time to check out - very unorganized
August 15, 2012
Rated 5 out of 5 by Grrink Always perfect!!
this hotel is always perfect even when super busy everything is great!!
July 20, 2013
Rated 5 out of 5 by travelguy42 Great location and hotel
walking distance to Times Square, Zoo, Letterman and subway stations
August 15, 2013
Rated 4 out of 5 by mlew31 soap
They where greedy with the bars of soap. We could have used another bar
November 25, 2012
Rated 5 out of 5 by Bibba Great Stay
Very clean hotel, beautifully decorated for Christmas & very nice staff
December 24, 2012
Rated 5 out of 5 by Rosie64 Great comfort in Times Square
Great location, renovated comfortable rooms, helpful and smiling staff.
September 8, 2012
Rated 4 out of 5 by ledemk Not a bad stay!
Good price....terrific room area. The accommodations were really nice
November 14, 2012
Rated 5 out of 5 by Jim57 Jim57
Great location. Very comfortable rooms. Hotel staff is extremly nice!
February 11, 2013
Rated 5 out of 5 by hatzhead excellent hotel
i loved how close this was to everyhting. our stay was excellent!!!!
October 15, 2012
Rated 4 out of 5 by MARKUS68 This hotel has great features
This hotel has a good location, but fitness center is not free.
August 28, 2013
Rated 3 out of 5 by YY88 Wifi for $15
Other than the slow drainage issue, there is no complimentary wifi.
July 3, 2012
Rated 4 out of 5 by ToN01 Good hotel located in the middle of everything
Enjoyed our stay but had several issues with the check in process.
February 26, 2013
Rated 3 out of 5 by kandj39 Good enough, but not great.
I have stayed at this hotel about 5 times over the last few years. The rooms are small and not overly modern or clean. It can be difficult to get a room with two double beds if you need to sleep more people. If you do, the rooms are very small for three or more people to stay in. The check-in lines are long and slow. What takes them so long to check people in? Seems like they are doing all kinds of typing and clicking and looking and searching and whatever it is they are doing. Should be easier and simple. I stood in a line of about 10 people checking in and had to wait over 20 minutes before I got to the front of the line. Luckily, I got there when I did as a bunch of people showed up after me and waited way longer. There was only three people working check-in and one guy in the corner working on a computer but not helping anyone. People in line were not very happy. The best part of the hotel is location, especially if you are going to the Times Square area. It is easy to get to lots of places from here walking. Easy to get a cab and friendly doormen. I stay here only when I need to be close to Times Square. Otherwise, there are way better choices. Oh, and no free wifi. What are they thinking? Just makes people mad.
July 31, 2012