Rated 1 out of 5 by hellot What happened to this hotel?
I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed.
February 26, 2012
Rated 4 out of 5 by AlicesDad Great Location for a Weekend Away
My Wife and I stayed at this hotel so that we could enjoy a night away without the kids. The location was great for doing things in midtown, and the rooms were quite nice. The Club Lounge was standing room only, but I guess that just shows the popularity of the hotel on a Saturday night. My only minor negative is that I was not recognized as a platinum member at check in - not a huge deal, but surprising. Accordingly, I was not asked about my platinum gift or late check out.
November 23, 2015
Rated 4 out of 5 by AttorneyTim Good Midtown hotel
Nice location...wifi in room stinks...great SPG Platinum recognition and wonderful front desk much to my surprise...terrific club room
November 20, 2015
Rated 1 out of 5 by wshi BAD HOTEL, STAY AWAY
When I stayed at this hotel years ago, it was fine and on par, but my recent stay is completely horrible. The bathtub was really yucky and there were previous guests hairs in the tub and a tissue paper in the bathroom vent. I called guest service, the rep had an attitude and told me someone will come and clean the next day, but guess what? No one came to clean and I called back and the rep again had an attitude. There was no water (supposed to be part of the package) and I had to call to make the request for someone to send! Stay away!
November 18, 2015
Rated 3 out of 5 by Columbia19 Poor Front Desk Staff
Front Desk Staff is among the rudest I have ever encountered...not welcoming and very short. Twice I stayed in this hotel and twice my room was not ready upon check-in. I left my cell phone number so they can call me and twice they failed to.
November 15, 2015
Rated 5 out of 5 by Amyp1 Great hotel and staff
LOVE LOVE LOVE this hotel... Its location is amazing, the rooms are large and clean and have a nice coffee pot with Starbucks and the staff is unbelievable. Every time we stay here we are treated like royalty and we are just normal people!!!
New York is our very favorite destination and we have stayed at a LOT of hotels but this is the one we will stay at from now on. Maria does her very best to make sure all of our needs are met and even more. Thank you for always providing us amazing experiences! I also personally love that the elevators are always working and are very fast... if you have stayed other places in the city.. sometimes this is not the case.. We have had to walk up 22 flights of stairs to get to our rooms before.. NOT FUN! So Yay for everything always functioning!!
November 12, 2015
Rated 2 out of 5 by Sammie19780 Avoid
Everything at this hotel is hard. From checking in to checking out, the process does not run smoothly. The rooms are small and not comfortable. I do not recommend.
November 12, 2015
Rated 5 out of 5 by WineAdvisoryGroup Rock Solid NYC Option for SPG
This was my best stay here.. and an excellent option for SPG members looking for a hotel in NYC. The hotel is large and bustling. Always lots of individual travelers on the weekends when I mostly head here... many Europeans here this weekend. During the week, the business crowd, individual and conventions takes over. Every conceivable business service is available. Loved just heading down to the LL to a real Fedex office to ship some things back home... effortless.
We were well looked after as a Platinum member. The club lounge is large and nice, but can get crowded. We just grabbed some drinks and skipped the cheese and veggies. Breakfast was much better providing an assortment of nice items.
The location is fantastic. No wonder you see so many tourists as it is a great base for NYC. You can walk to many of the top spots... and I like that it's not in Times Square as that's too congested... but you can easily walk there if you're headed to a theater there.
Parking is also great. Park in the ICON lot and love that you can walk through the door right into the lobby.
My family enjoyed our stay here very much. Thanks to the staff for making us feel welcome.
November 11, 2015