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Rated 3.7 out of 5 by 2246 reviewers.
Rated 4 out of 5 by Great location! This hotel is in the middle of the city and walking distance to broadway shows. Also has two great restaurants across the street. April 15, 2013
Rated 3 out of 5 by Location This hotel is in a very convienent location to all the major places. The cleaning staff is a little loud when cleaning the rooms. December 5, 2012
Rated 4 out of 5 by Excellent choice! This hotel attended our expectation with a great staff treatment, confort and excellent localization. March 19, 2014
Rated 5 out of 5 by Great location, terrfic amenities, helpful staff For an overnight stay in the Times Square section of Manhattan, there's probably not a better, more updated hotel for the price. March 12, 2013
Rated 3 out of 5 by Busy Hotel Good location, busy hotel. Rooms small but ok. Staff very nice. April 22, 2014
Rated 5 out of 5 by Staff is very personable and helpful. Front desk staff could not have been more helpful and polite, as were the bar staff and those at the coffee bar in the morning. June 1, 2012
Rated 5 out of 5 by our stay was awesome Wonderful location, great staff always available and professional, breathless city view from our corner room at the 37th floor September 8, 2012
Rated 5 out of 5 by A Repeat Guest this is my second stay at the Sheraton NY Times Square and I will stay again next year if it available at the same time. A+++ July 17, 2013
Rated 3 out of 5 by Very Noisy I could hear everything happenning in the hallway and the rooms surrounding me. Definitely the noisiest hotel i've stayed at. November 12, 2012
Rated 3 out of 5 by disappointed Room extremely small. Barely enough space to walk between the bed and the desk. Matress exceptionaly firm (and uncomfortable) April 26, 2013
Rated 5 out of 5 by Wonderful week in New York City The Hotel is beautiful, clean and in a strategic position, you can reach by walk Time Square, MoMa museum, and Central Park. May 7, 2013
Rated 5 out of 5 by Phenominal View Joy at the front desk went out of her way to make my daughter and I feel very comfortable. The view from the room was great! November 9, 2012
Rated 3 out of 5 by The food was not good The overall experience in the hotel was good but the food was not good at all. Also the staff coulld be a little friendlier. October 30, 2012
Rated 3 out of 5 by Sheraton NY Decent Hotel is fine but as an SPG gold member to get nickeled and dimed on things that other hotels throw in for free is annoying December 14, 2012
Rated 3 out of 5 by Not Organized I have confirmed reservation. Not able to find my reservation. After showing my print out of confirmation gave me the room. December 7, 2011
Rated 4 out of 5 by Great location and amenities It´s perfect to stay in Manhattan, from here you're able to go anywhere in a while by any tranportation. Great Lounge Club. February 6, 2012
Rated 5 out of 5 by Excellent location and staff This hotel was a five star rating for me. We enjoyed all of our trip @ the Sheraton. Right by the subway! Will stay again! October 30, 2012
Rated 2 out of 5 by An uncomfortable stay We checked in while the hotel was hosting a large conference. At the "preferred" desk, we waited nearly 30 minutes for the clerk to attend to our registration. When we got to the counter, he was full of explanations about how the hotel was sold-out, which we really didn't care to hear, since we had a confirmed reservation. After much unnecessary fuss, he did get us a room in a good location (corner of the 17th floor). But when we reached the room, we found the heater very noisy; the television not working; and the carpet filthy. When we pulled out the Murphy bed, the space behind the headboard was really dirty (not just dust had accumulated, but trash). The carpet was strewn with what looked like children's cereal. We had to keep the heat low so that the noise wouldn't keep us up. And we didn't have time to ask the staff to come fix the tv. The room itself was comfortable. Without the bed, we had two leather arm chairs with ottomans and a sofa and a desk with two chairs. The view was lovely, the bathroom spacious. But given the unclean conditions; the front desk staff's slow and hostile service; and the general unfriendliness of the stay, we won't be back. February 19, 2013
Rated 5 out of 5 by Great place if you have a bad back They do not have rollaway cots anymore, but some rooms have a chaise lounge which are very firm but extremely comfortable. August 1, 2012
Rated 5 out of 5 by Wonderful!!! I highly recommend the Sheraton NY TImes Square- great location, beautiful hotel and helpful staff. Couldn't ask for more. December 19, 2012
Rated 5 out of 5 by The location is excellent Great hotel right in the heart of the city. Close to just about everything and my office. Safe, clean and great rooms.... October 17, 2012
Rated 5 out of 5 by always perfect!! I stay at this hotel every month for work and it is always perfect, as are the staff, rooms, location everything!! January 18, 2014
Rated 4 out of 5 by Great Location Busy location, lots going on. Check in was timely & didn't spend too much time there. Would definitely stay there again. June 23, 2013
Rated 5 out of 5 by This hotel has all the Greats for business or pleasure stays Chris at Front Desk Excellent Accommodations Excellent Club experience Excellent Great View and Location February 23, 2014
Rated 3 out of 5 by noise I had to change rooms as the noise from an adjacent room was bothersome.Also the tv needs more choices including msnbc! April 2, 2013
Rated 5 out of 5 by exceptional For a very busy hotel and such a great location, it is so well run and everyone is always extremly friendly and helpful April 6, 2013
Rated 4 out of 5 by Excellen Location This hotel is located within walking distance of everything! Location was important to us and I am glad we stayed here. April 7, 2013
Rated 5 out of 5 by An Excellent Place To Stay I found the hotel clean and well-staffed. April 28, 2014
Rated 4 out of 5 by great location The 1st room that I was assigned had a really dirty bathroom. I had to go back to the front desk and get another room. June 24, 2013
Rated 5 out of 5 by Home Again For the past 5+ years, we stay at this hotel as it meets all our needs and expectations. It is our home-away-from home July 25, 2012
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