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Rated 3.7 out of 5 by 2259 reviewers.
Rated 5 out of 5 by Clean and New Room was beautiful, and just remodeled, very clean and nice view of Time Squares. Staff December 4, 2012
Rated 4 out of 5 by Nicely renovated hotel Perfect location, newly renovated & Very helpful, friendly staff. I highly Recommend. December 15, 2013
Rated 5 out of 5 by Great hotel--all features All of the hotel front desk, tour, bell hop and consigerge services were outstanding!! July 30, 2012
Rated 3 out of 5 by Hotel is conveniently located It is near good restaurants, broadway shows and access to different place in the city. October 11, 2012
Rated 4 out of 5 by Check-in You would expect a friendlier attitude át the reception towards regular SPG customers. February 8, 2013
Rated 5 out of 5 by VP International As usual, super, stay at Starwood hotels around the world wherever avail or convenient June 8, 2013
Rated 4 out of 5 by Hotel is well located The practical location of the hotel is good for meetings in Mid-Town. March 27, 2014
Rated 4 out of 5 by Close to Times Square Staff very conciliatory. Wish I could get a quieter room on a higher floor next year. September 12, 2012
Rated 4 out of 5 by Great Room The room was great. It just looks a little old. The location of the hotel is PERFECT! March 6, 2013
Rated 5 out of 5 by THIS HOTEL MET ALL OUR NEEDS LOVED OUR ROOM- STAFF VERY HELPFUL WITH A SMILE-LOCATION PERFECT- MET ALL OUR NEEDS December 26, 2013
Rated 4 out of 5 by This is my choise Friendly staff, close to everything, comfortable with a excellent breakfast March 3, 2014
Rated 5 out of 5 by Great hotel Great location I willd definite stay here again. Hotel was clean, modern and the service was great! September 23, 2012
Rated 4 out of 5 by Happy bed Our room was very comfortable. Great bed and room design. I actually used the divan! October 31, 2012
Rated 5 out of 5 by outstanding stay! great location and great staff always taking theextra steps to make my stay perfect September 15, 2013
Rated 3 out of 5 by Probably not again... We arrived to the hotel about 11:30 am and our room was not ready. The SPG Platinum desk took my cell phone number and said they would call when the room was ready. We went back at 4 and still no rooms were ready, however when I pushed back a little bit there was one available. I was embarrassed to bring my friends into the room, the shower had mold in the grout and was poorly cleaned. When I called the front desk to request a new room the attendant was rude and said it would be at least a couple of hours to get a new room. The Housekeeping manager, Diana came up and was astonished at how dirty the shower was and immediately called to have us relocated and our luggage moved. Surprisingly there was another room available immediately on the SPG floor, our first one was not. The new room was clean and comfortable. During our stay (3 nights) we requested more body wash and shaving cream and our request was unfulfilled, in fact it was like we were asking to move the earth. The SPG lounge was nice but always crowded, to the point that breakfast was standing room only. We chose to take our bagels and coffee back to our room. Great location, fast elevators, and the helpfulness of the Housekeeping Manager were the only good things about this hotel. The SPG Platinum desk was rude and unaccommodating. When I go back to NY I will stay in a different location. June 24, 2014
Rated 5 out of 5 by Edwin at Preferred Guest Check-in gets A+ Edwin checked us in. He was professional and quick and very friendly. March 18, 2014
Rated 5 out of 5 by Our Stay in NYC Room was very clean and the staff friendly. Perfect location to everything in NYC. October 25, 2012
Rated 4 out of 5 by great stay everything was great about my stay and all the staff was very friendly and helpful December 1, 2012
Rated 4 out of 5 by Great NY Hotel Fantastic Manhatten Location. Walking distance/metro to all sites and restaurants. December 19, 2012
Rated 5 out of 5 by Nice place to stay Rooms are small but comfortable. Club room Ned's to be updated with better snacks. January 5, 2013
Rated 3 out of 5 by this hotel is a mess Check in : a nightmare and very rude In house: very much on the average/poor level May 22, 2013
Rated 5 out of 5 by Great Location This hotel was in a great location between the theatres and Central Park March 4, 2014
Rated 5 out of 5 by this hotel has a great location i have been staying in this hotel for more than 30 years and I enjoyed each stay. October 3, 2013
Rated 5 out of 5 Front desk and Door Excellent job from Front Desk Agent Alex and Door Man Marco.....Thank you so much August 31, 2013
Rated 4 out of 5 by Good time Just the staff not very friendly , but overall I did enjoy my time in the hotel . August 17, 2013
Rated 4 out of 5 by great location excellent hotel, great location and felt very safe April 22, 2014
Rated 4 out of 5 by Great Location Small room. Small "full size" beds. Great staff. Great location. Very convenient. April 21, 2013
Rated 5 out of 5 by Excellent choice, Sheraton is a home for visitors Me and my mom planed this 5 days trip for her first visit to NY. I decided to stay in Manhattan so that we can be near the most important attractions in the city. We could not choose a better place to stay. Sheraton NYC is very centric, just a couple of blocks from Time Square, Radio City, 5th Ave, Broadway, St Patrick Cathedral, Rockefeller Center, Trump Tower, Apple Store, LOVE sculpture and much more. We would walk everywhere even in the cold weather.The cleanness and service was very impressive. We order room service almost every day and I never had a faster sevice before! Rooms are beautiful and comfortable, newly renovated. However, the bathroom was kind of smal. Check in was quick even if they has long lines all day every day... I don't know how they accomodated all that people, it was full! However, there was not noise in the halls, we slept in peace! We arrived on the blizzard alert day and the staff kept us constantly informed about the weather conditions and news. They will let a message on the room's phone with al the updates, that was very nice, it make us feel safe. In terms of price, location, service and infrastructure this is one of the best choices. I would not hesitate to come back! February 13, 2013
Rated 5 out of 5 by Location Location Locatiom Super Location right in the heart of New York, Great Service and friendly staff September 30, 2013
Rated 4 out of 5 by Nice Stay Comfortable room, but a little small. Staff was very responsive. March 23, 2014
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