纽约时代广场喜来登酒店

  • 美国
  • 纽约,
  • 纽约
  • 第 7 大道与第 53 街交叉口 811 号
  • 邮政编码 10019
  • 地图

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Rated 3.7 out of 5 by 2161 reviewers.
Rated 1 out of 5 by What happened to this hotel? I stayed in this hotel many times, but this stay was terrible. I was not treated as a gold member. The line for a counter was longer and slower than the one for not a gold member guests. The room was more terrible. Hairdryer was broken, no body shampoo and face towels. I'm really disappointed. I'm even wondering if the manager has been changed. February 26, 2012
Rated 2 out of 5 by Dissappointed Traveler I recently attended WOBI in NY and this was a recommended hotel. The hotel is located in a nice proximity to Central Park and Times Square. Based on the price I was paying for this hotel and the price I paid for one down the street just 3 weeks earlier, I feel I had reasonable expectations. This hotel did not meet those expectations as the bed was awful to sleep in. At check in, they told me they were upgrading my room, this was not and upgrade. It was a murphy bed. The view was lackluster as well. My main purpose for this room was to get a good night sleep and Sheraton did not delivery upon this. The bed sank in the middle and felt like it was long past its lifespan. I will not be planning on staying here again. Room 2601-Sheraton-Time Square October 9, 2014
Rated 4 out of 5 by Good, but there is room for improvement Front desk staff was polite and efficient at check-in, but the security is slow.. We waited over 45 minutes to have someone unlock the door that connected the two rooms of our suite.. Another knock on the security is that the people working the elevator desk should actually be paying attention to guests / people entering the elevator lobby and not checking Facebook on their mobile phones.. Rooms were great and clean, management was very nice as well.. My other complaint goes with what a lot of others are saying, please quit skimping on the amenities in the Club Lounge and charging ridiculous prices for a beer while there in the evening.. Also I haven't received my 500 points for check-in yet.. October 6, 2014
Rated 3 out of 5 Welcome Staff Needs Improvement Upon our check-in, we were welcomed, asked our reservation information and then asked for payment to keep on file. All standard at any hotel. However, that was the extent of our session. We were given our room key and sent to our room. After talking with other guest, we were told specifics of the hotel. The front desk never informed us that there was a per day charge for room WIFI. I was never told that there was a workout room and once I found it, I was not told that there was a per day charge. The minibar and procedures were never explained. I felt very uniformed as a consumer. You would think that as amenities that you offer, for a fee or not, you would like your staff to make guest aware. The Concierge was very friendly and helpful in offering information about the town and how to travel. October 21, 2014
Rated 5 out of 5 by BEST EXPERIENCE !!! Staying at the Sheraton Times Square has become a refuge for me in the city of NYC. The front desk managers know me and check me in often before I even arrive in front of the front desk clerk and then usher me up to my room or suite. The club floor is amazingly lovely with some of the best views of nyc and delicious breakfast and happy hour. it has the best coffee in NYC and no need to go to Starbucks as I make my own sugarfree vanilla lattes! This last time, I had a huge suite on a higher floor. It is probably the nicest hotel room I have had in NYC. I could live there and would never get an apartment in NYC because I have THE SHERATON TIMES SQUARE AS MY HOME. October 14, 2014
Rated 1 out of 5 by Extremely Disappointed!!! I recently stayed at this spg property on 12/4/11 and I must say I will never stay here again. I am a platinum member and disgusted with the service I received. I checked in around 9pm and was told they did not have a room ready for me. It appears there were other guests complaining that they have been waiting for a room since 3pm!!!!! The receptionist advised me they had overbooked and housekeeping was behind. All they could do was give me a drink voucher and a smile! 2 hours later I got my room @ 11pm. This is unacceptable and I am outraged I was not compensated enough points for a free stay! December 8, 2011
Rated 3 out of 5 by Great Location and Hotel. I enjoyed the hotel stay. I was disappointed after a long day of traveling when rooms were not ready when we checked in at 7pm. I Was told that they had no more rooms with 2 double beds left and I had that for my reservation. They offered me a "very large king" instead, but the bed was not what I would even consider a queen. I had to then store my luggage and wait for my 2 double bed room until 10 pm. The Check-In took forever. We were on floor 23 and the road noise was horrible. We feel that we should have been upgraded and have received some sort of reward for our patience and inconvenience. The beds and pillows were comfortable. The bathrooms were minuscule and water pressure in the shower is too low. The rooms were also very small with barely enough room to walk in them. Room service was good. They came and cleaned every day. The lobby is great because it has a cafe/bar, sitting area, restaurant and more. October 19, 2014
Rated 5 out of 5 by Perfect from the minute we walked in the door We really had a great experience. The room was clean, staff accommodating, great location. I highly recommend Sheraton Times Square. October 20, 2014
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