纽约时代广场喜来登酒店

  • 美国
  • 纽约,
  • 纽约
  • 第 7 大道与第 53 街交叉口 811 号
  • 邮政编码 10019
  • 地图

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Rated 3.7 out of 5 by 2124 reviewers.
Rated 5 out of 5 by A great hotel to stay in NYC Excellent features with great service. June 4, 2014
Rated 4 out of 5 by Disapointed with check in I booked my reservation online with a special rate that was to include 2 cans of Coca Cola, a cooler and a $25 gift card. When I checked in e front desk did not mention the rate and when I questioned it, the woman replied "Yeah I saw that and did not know what to do with it", so she ignored it and checked me in. I asked her to figure it out and she could not, so she sent 2 cans of coke to the room and the bill was incorrect the next morning. I plan to call Sheraton and ask for an explanation, not happy. June 2, 2013
Rated 5 out of 5 by Brilliant stay We had a great stay,the hotel is beautiful,clean and the rooms are very spacious. Location is amazing and just a few blocks from times square! II would like to say a big personal thanks to Sandeep on reception, after going to reception to get our keys reset I mentioned that my boyfriend (now fiancé) had proposed while we were in my and Sandeep arranged for wine strawberrys and cheese and biscuits sent complimentary to our room on our last night which made our last night that not more special . Thank you December 7, 2012
Rated 3 out of 5 by Location,Location,Location! Location,surely can't be beaten!! After a major refurbishment I was expecting more.We used the internet(WiFi) a lot during our stay.We were not informed that you get logged out every 30 minutes,it was actually more frequent.About 100 re log ins between the two of us over 4 nights.We would have paid more not to have to do this.Lastly,1800 rooms and mostly only 1 or 2 staff on reception.We had to pick and choose our time otherwise one time we waited 15 minutes for an enquiry.Otherwise, our stay was fine. January 21, 2013
Rated 4 out of 5 by Good Experience Our three nights at the Sheraton New York Times Square were delightful. From reserving our room with Travis, check-in to check-out, every process was friendly, smooth and professional. The room was clean and typically NYC small but a good value and reasonably comfortable. The location of the hotel, a short walk to all the Broadway theaters, Times Square, shopping and dining couldn't be better. We would love to come back and wouldn't hesitate to choose the Sheraton again. You're great hosts. Thank you. September 30, 2013
Rated 3 out of 5 by Poor attention to detail I have stayed at this hotel many times and usually have a wonderful experience. This time when I checked into my room I found used soap and shampoo left in the tub and no free water in my room that was part of my package. I called down regarding these two issues and about an hour or so later house keeping showed up with a bag of shampoo, soap and conditioner. I had to call back down about the water and they said to take it from the mini bar I wont be charged, well I did that and of course was charged. December 21, 2011
Rated 3 out of 5 by Nice rooms, great location, but poor service Room was great and very spacious for NYC standards. Excellent location as well. The lobby area reminds me of hotels in Las Vegas. Busy and lots of people. I would stay here again, but was not impressed with the customer service. 7 people in line at check-in and only 2 people working the front desk. Called the morning of check out with a question and was put on hold, finally hung up after about 5 minutes with no one answering...then was forced to wait in line in the lobby to get my question answered. May 16, 2012
Rated 5 out of 5 by Hotel Review This is the hotel for Platinum Members; Whether you're coming or going, the experience is above satisfaction; Everyone employee accomodates you and make you feel welcome...every day. Check-in and Check-out was quick, easy and painless. Great hotel and staff. May 23, 2014
Rated 5 out of 5 by I loved everything people are very nice there June 3, 2014
Rated 4 out of 5 by Hotel Fridge We were in Room 4936 from May 13, 2014 to May 18, 2014. Excellent location. But the fridge was stuffed so full we were unable to use it. May 30, 2014
Rated 4 out of 5 by High Marks all around The location of the Sheraton TS is perfect for us. The rooms are nicely done and very comfortable and as a Starwood Preferred Guest, I appreciate the services offered on the Club Floor. Although the hotel large and is very busy with groups, they handle the crowds well in the large lobby and we have never felt crowded or uncomfortable. Thank you. May 11, 2014
Rated 2 out of 5 by was disappointed with this stay the cleaning person didn't adequately clean the room. for example, i left empty takeout boxes, and they never got picked up. when the ethernet went out, i called the operator. rather than try to get the ethernet fixed, he told me to use wireless. what he didn't tell me is that the wireless network was about 100x slower, and sometimes cut out completely. May 9, 2014
Rated 2 out of 5 by Not what you expect from a Starwood property. Service was poor. Had to call multiple times to have pillow cases put on pillows and robes delivered. Waited for a couple hours and no response. I understand that the hotel was busy this time of year, but the Service Desk should at least set expectations on the delivery timeframe. Also received some incorrect charges on my bill that were later removed. Also, there was mold in the shower. Disappointed in that I used points for my stay. I am a Starwood girl, so I was disappointed in this experience. December 21, 2011
Rated 3 out of 5 by 25 minutes in an elevator would justify a little recognition i stayed at canal two weeks ago .. great room .. nice hotel .. great location .. but got stuck in an elevator for 20-25 minutes .,, not really a big deal but was shocked they didnt give me or the others a free cocktail, a free night or even get our info and recognize it when i checked out .. i am at sheraton 40th this week and will try another sheraton or even maybe the hilton here in midtown/uptown to find a new home .. i am a big sheratn fan so even more disappointing .. might need a new manager July 12, 2012
Rated 5 out of 5 by Great Location This hotel is in a great location! The staff is friendly and very responsive. The room we had was very clean and larger than we expected. We enjoyed the Starbuck's in the morning and the bar in the afternoon:). Good use of space. Our granddaughter has already asked for a return visit to the city- including staying at this very hotel. We will recommend this hotel to others May 5, 2014
Rated 4 out of 5 by Bad Experence Our stay was very nice except that the bathtub was clogged and was leaking on the bathroom floor. We called at 9:00 AM. They said they would be right up to fix the problem We left at 4 PM and no one came to fix the problems so we were forced to take showers in dirty water.. May 19, 2014
Rated 4 out of 5 by Perfect Location This hotel is literally right off the subway so it was perfect from JFK. Location couldn't be better and is in walking distance of most major attractions for the holidays. The staff were very friendly and helpful, the room was clean and comfortable, and food was just outside any door. We did not eat in the hotel so I cannot comment. My only "negative" comment - tiny rooms and very tiny bathrooms, so two was the max number for our room for three nights. Any more would have been a tight squeeze. December 16, 2012
Rated 4 out of 5 by Great Location Can't beat the location, best thing going for this hotel. This was my second stay, 1st time was 5yrs ago. Our room was smaller than I recalled, beds were comfortable, room was clean but bath smelled musty-most likely due to the shower curtain. During our 4 days stay the lobby was always crowded and the computer stations were packed. There was a dance competition going on at the hotel and there were kids everywhere, luckily we were out sightseeing most of the day. Note: this hotel has no pool. July 15, 2012
Rated 3 out of 5 by Lobby was terrible all weekend! Guests were lying (even sleeping) all over the lobby on the floor. People were piled up everywhere -mostly on the floor and it was a mess. You had to drag your luggage past and around all of the people to get to the elevators. This did not change throughout the weekend and the buses kept on pulling up. We booked the hotel for ourselves and our cousin and we were totally embarrassed. Will not stay here again. April 21, 2014
Rated 3 out of 5 by Staff was Excellent, Room smelled like mildew Positive: Staff was very friendly, professional, and prompt. Negatives: Shower curtain mildew smell was unacceptable...so bad that odor was taking over the entire room. Had to request replacement which was promptly delivered and seemed to remedy the problem. Ordered chicken noodle soup from Room Service. Ridiculously expensive ($15) for a "bowl" of soup that was barely a cup (probably 3 oz at most!) of broth with carrots, celery, and and a couple of strands of spaghetti noodles dropped in. November 5, 2012
Rated 5 out of 5 by Great renovations The rooms seemed nicer than some years back when we stayed here. Everything was clean and nicely updated. The only tiny problem was keeping the towels and bathroom items stocked daily for four women. That doesn't automatically happen just because four are registered. Sometimes the cleaning lady would say "no, I only have 3 (of whatever) on my cart." If you reserve for 4 you should expect service for 4. Otherwise, perfect. Reception, Concierge and other staff were most helpful and courteous. May 29, 2013
Rated 5 out of 5 by Great hotel and service Excellent location, excellent hospitality and service. Thanks to Mr. J. Lomitola and Ms. E. Turkewitz for their professional and courteous help. This was not our first visit and we look forward to come again soon! May 22, 2014
Rated 5 out of 5 by Sharon Gilsenan Sharon Gilsenan is one of the main reasons I come to the Sheraton . Personal service and accountability have always been consistent . She is a keeper . May 26, 2014
Rated 4 out of 5 by convenience to everywhere If you can walk , you can use this as a base for your Big Apple Adventure. food, shopping, theatre, indulging, exploring. May 27, 2014
Rated 4 out of 5 by Great Location I stayed here over a long weekend using my SPG points. This hotel is half way between time square and central park on 7th. Excellent location. Upon check-in, I asked for a free upgrade and got a deluxe room on the 30th floor. I was a gold member at the time. The room wasn't too big but it was a good size in New York and nicely decorated. On the first night/morning I was there, I had some noise issues from next door and I had to call security. Security took care of matters in a minute. June 18, 2012
Rated 4 out of 5 by Most reception staff very helpful and friendly except for one person at reception who may be of spanish persuation. Hotel is ideally located in mid-town Manhattan. May 30, 2014
Rated 5 out of 5 by Far Beyond My Expectations! Just got back from a one night stay at Sheraton Times Square and had an outstanding experience!! Our room was beautiful and spacious with a fabulous view. The location was perfect between Central Park and Times Square. We also appreciated the staff being so accommodating. They made us feel welcome and were very efficient from check-in to check-out and everything in between. I would highly recommend this hotel to anyone staying in Manhattan and look forward to returning for another stay! August 18, 2013
Rated 4 out of 5 by Nice Hotel Check in never told us how to use the "included breakfast" we had to call desk and ask. "free bottled water was not in room as stated. Room was very hot. turned heat down all the way and still too hot. Room darkening curtain was broken struggled to pull down and never went back up, so in the morning we were not able to see the view of the city. Bathroom shower very low water pressure. I will stay here again, but next time will make sure that these important items are not to be repeated. February 4, 2013
Rated 3 out of 5 by Need Improvement I am long time Starwood Member and I think this is the worst experience I have had unfortunately, The rate I paid for this room (through the Starwood website) was less than I was subsequently offered from third party sellers. I was supposedly in an premium room and it sure seemed normal. I had problems with internet access which took three phone calls to get corrected, my room was not cleaned one day and it took two calls to get someone to attend to this. I expected better. February 4, 2014
Rated 3 out of 5 by It was ok I was at the Sheraton NY, never stayed there for business before. Was not impressed with wait to check in. Lobby was nice, room decorated nicely. Didn't think bed was comfortable at all - sheets were rough? Blind in room was fine at night, but as soon as sun rose there was no way to make the room dark? Could hear people next door - walls too thin. Average large chain hotel - I wouldn't stay here again for business...maybe for personal trip if the price is right. March 4, 2014
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