Rated 5 out of 5 by Boo33 Comfortable bed, great room
Excellent room! We had a corner room with a view of the city from every angle. The staff was helpful and friendly.
September 24, 2012
Rated 5 out of 5 by txvacationer Hotel Visit Boston
One item that we noticed was that the Club Room could not cater for the amount of people that had access to it.
October 11, 2012
Rated 5 out of 5 by travjenkins80 Great Hotel minus the in room bathroom
The bathroom in the room was outdated and the paint was peeling from the tub, but everything else was great.
October 10, 2012
Rated 4 out of 5 by quincy Love the location
We love staying here but the room was disappointing as the staff did not recognize us as gold card members.
August 17, 2012
Rated 4 out of 5 by Rick1277 Staff was excelent
Front desk staff helped with a requested room change without hesitation. Very accommodating, very pleased.
October 29, 2012
Rated 5 out of 5 by STARFLEET The Sheraton Boston just gets better!
I like this hotel better each time I stay. The location is great and the renovated rooms are wonderful.
October 3, 2012
Rated 5 out of 5 by jan02 excellent location
stayed at this hotel during hurricane sandy and the hotel and staff were great at keeping us informed
November 1, 2012
Rated 3 out of 5 by MSBL Way too expensive
A $25 breakfast buffet is outrageous and the "green" spin is a great way to reduce labor cost.
October 23, 2012
Rated 5 out of 5 by Drew4074 Anniversary Stay
My wife and I flew out of town to Boston to celebrate our 9-year anniversary and chose the Sheraton Boston Downtown as our Hotel. Our trip began on the wrong foot, with the airlines losing our lugguge of which we never received until 5:00pm the night before we flew out. Upon arrival, Tara checked us in, and gave us a complimentary upgrade due to our situation of being with-out lugguge and celebrating our anniversary. She was very personable with lots of information, and empathetic of our situation. She is awesome!!
My wife and I enjoyed our time in the Lounge and were both impressed with the professionalism of all Beverage Staff, especially Tran and Lola. They were fantastic!! We enjoyed appetizers and later desserts in the lounge. Due to our lack of appropriate dress, due to no fresh clean cloths to change in to because our lugguge was lost, we did not eat in the dining room as planned.
Overall, our stay was great, and all staff that we met were fantastic. Due to the elevators being down in the Tower, access to an elevator car that was not already packed was difficult. However, it didn't adversely affect our opinion of the property. A bonus for our stay was that the Red Sox actually won!!
September 27, 2012
Rated 3 out of 5 by Socrates Comfortable and functional
On par with business-oriented Sheraton standards. Above-average SPG recognition off-season.
August 3, 2012
Rated 4 out of 5 by mainer21 WOW great place to stay
first time staying at this hotel - we were so impressed. great room, exceeded expectations
September 3, 2012
Rated 3 out of 5 by Crode65 Prudential hotel
Too pricey , but the easiness to get to mall was great, especially with the bad weather.
October 10, 2012
Rated 2 out of 5 by Freda56 The hotel has great features
However a DOG was in the room accross from my room a BARK the hold time I was there.
September 6, 2012
Rated 2 out of 5 by Denise5 Great location
Not a satisfactory stay..
June 26, 2013
Rated 5 out of 5 by lanka001 Excellent services
Quality service and excellent attention todetail regarding customer service..
September 7, 2012
Rated 5 out of 5 by Stayer Great front desk help
The person at check in provided exceptionally friendly and efficient service
December 19, 2012
Rated 3 out of 5 by RB001 Great Location / Below Par Customer Service
Great location for a hotel...very convenient to all things you need while you're away from home. I haven't had a great experience with the customer service though. Checking in was ok. I was put on a room in the building where all the non-platinums are put (I am a gold level member). The room was stuffy, the carpet didn't look quite what one would expect of a Sheraton.
SPG doesn't get you your receipts online. You have to set it up with the individual hotel for your receipts to be emailed. I had to get my receipts for April and I called the hotel on Saturday of the Memorial Day weekend and got a couple of rude customer service personnel to answer. The first time I call, the first rep who answered my call, doesn't even listen to my full question and transfers it mid-way to another...not even telling me so! Then the other person, as soon as I start saying "I need copy....", the lady hangs up!!!!
Then I call back immediately and it goes to the same lady and the lady goes, as if continuing from where she left off...."Sir, you need to call back on Tuesday and I can't help you"....
First of all, they don't have the basic manners of dealing with the customer and then give me this one stupid answer...how stupid can Sheraton get....or is it?
May 27, 2013
Rated 5 out of 5 by Val84 Love this Sheraton
So convient here ,love the pool and gym!Thanks for the great room upgrade>
August 7, 2012
Rated 5 out of 5 by RUBERK GREAT LOCATIION
HOTEL PROVIDED EXCLEENT ACCOMODATIONS AND SERVICE EVEN THOUGHT IT WAS FULL
September 5, 2012
Rated 5 out of 5 by WillieP FeaturesGreat!!
Great location, staff and facilities were all very nice. Great stay!!
October 24, 2012
Rated 4 out of 5 by vevg Concierge
The Concierge Saturday morning, July 28th was not helpful and rude.
July 31, 2012
Rated 4 out of 5 by Joe1109 Great Hotel
Loved it but the elevators were a bit slow. Otherwise was perfect!
August 29, 2012
Rated 5 out of 5 by Abe70 A Holiday Break
A fantastic spot to stay in the center of all the holiday action!
December 14, 2012
Rated 4 out of 5 by wildman55 guest
very comfortable stay with central location to center of Boston
August 28, 2012
Rated 5 out of 5 by Knockout wonderful time
everyone took special care of all our needs and expentations
July 13, 2012
Rated 4 out of 5 by suzzy mrs
great location friendly employees great atmosphere
August 1, 2012
Rated 2 out of 5 by sandymae convention accomodating
Not enough staff for holding a convention
July 13, 2012
Rated 5 out of 5 by Catatonic Catatonic
Great location. Clean, friendly
September 24, 2012
Rated 5 out of 5 by Darl Staff great
Staff was helpful and friendly.
August 7, 2012
Rated 4 out of 5 by DB100 Great stay
Hotel service was exceptional.
January 26, 2012