Rated 3 out of 5 by StevieJ Room by the elevator - No Good!
Why did you have to put me there! So noisy each night it would wake me up;-(
May 8, 2014
Rated 5 out of 5 by tim59 Great catered brunch in Constitution room.
The perfect spot for our family gathering. Food was great. Staff was wonderful.
May 7, 2014
Rated 5 out of 5 by confeattendee This hotel is close to Hynes and lovely
Gym was top notch, staff was very helpful, my only issue was that they didn't have room service because the restaurant is undergoing renovations.
March 7, 2014
Rated 4 out of 5 by PNP54 Nice Hotel
Staff was helpful. Room was nice except for the view of the brick building outside my window.
I liked the location.
April 14, 2014
Rated 5 out of 5 by PTPAAMBUZZ Great New Year
Family wanted to do something different for New Year's and we choose here. We made the right choice. Room was great staff was super and all facilities were awesome.
January 4, 2012
Rated 5 out of 5 by MM42 Top Location
Had a great time, Fenway and Boyleston !
May 19, 2014
Rated 3 out of 5 by Ruth69 Elevators
I was disappointed with the elevator situation. Many under repair which caused undue delays in handling the crowd attending the convention. Extremely inconvenient!
October 15, 2012
Rated 3 out of 5 by Shimmer This hotel was average
Bathroom too small & sink didn't drain
Men's main lobby bathroom near Starbucks
Had water on the floor from an overflowing urinal almost all weekend...what a mess.
September 26, 2012
Rated 2 out of 5 by FLUFFY852 Tub should drain at 2334
When you take a shower the tub should drain and not fill up.
May 12, 2014
Rated 5 out of 5 by wwsw not one single disappointment!
super courteous staff, loved the understated sophisticated rooms, bed was super comfy, pool area is top notch! we will definitely stay again!
March 10, 2014
Rated 5 out of 5 by HeyDrK This hotel is my FAVORITE American hotel
I love this place. The staff is kind and friendly and the rooms are spotless.
May 4, 2014
Rated 4 out of 5 by PJCRR Boston Marathon weekend
This hotel has an excellent location for both runners and spectators here for the Boston Marathon.
April 23, 2014
Rated 1 out of 5 by ADisappointedSPGMember Bad service
As a loyal SPG member for years, this is the least pleasant experience we had so far. This hotel’s staff did not seem to care about the customer needs.
My wife did not feel well when we arrived at the hotel after a long trip. She needed a good night sleep, but the noisy AC unit in the bedroom kept her up most of the night. I went to the front desk immediately the second day morning, explained to them the situation and asked if we could get a new room. The staff claimed that the hotel was fully booked on that day (Aug 23rd), so could not help. I asked them to keep me posted if there was any room became available. They agreed to do so, but I never received any call or message from them since. I went to the front desk and spoke with another staff member when we got back to the hotel in the evening. She could not find any record of my request in the morning. Furthermore, she did not give me a solution either. My wife ended up sleeping in the sofa bed at the living room. I am very disappointed with this hotel handling of the situation. Was the hotel really fully booked on Aug 23rd? There was really nothing they could do to help?
August 31, 2012
Rated 4 out of 5 by pmstr604 Great location, needs an update
This hotel is so conveniently located in Back Bay that it makes up for the small rooms and very small bathroom. The lobby is energetic and well decorated.
January 2, 2014
Rated 4 out of 5 by bckc Two days in Boston
Spent two days sight seeing Boston. This was a great location for beginning our tours.
Staff was very helpful in getting us tickets for trolly and duck tours.
September 2, 2012
Rated 5 out of 5 by Maryann3 Great hotel.
I was at Sheraton Boston for a conference and the accomodations were wonderful in every aspect. Very pleased!
April 12, 2014
Rated 2 out of 5 by Snow72 Worst room I've ever stayed in
The room was noisy, the bathroom was super small. The pool was supposed to be heated, it was freezing cold!!
April 13, 2014
Rated 5 out of 5 by BethMc Very comfortable and friendly hotel
I enjoyed my stay in this welcoming hotel. The room was pretty standard but clean and well appointed. Location was nice for jogging along the Charles River.
October 21, 2013
Rated 4 out of 5 by okay2 okay
no comments, but location is fine
May 18, 2014
Rated 4 out of 5 by CMELady Business in Boston
Great place, excellent customer service, and access to many cultural and business preferred items. Would come back again, but this time on a personal trip!
September 23, 2013
Rated 5 out of 5 by DMich Fabulous Stay in Boston
I visited the Sheraton Boston in mid-Sept. and had a fantastic stay. The room was nicely appointed, clean and very comfortable. I can't wait to come back!
September 18, 2013
Rated 5 out of 5 by JJJJ3 Great Location
With a location in the heart of Boston.... what's not to like.
May 6, 2014
Rated 5 out of 5 by HubSpotInboundClient Quite nice
I stayed overnight in a river view, queen bed room. It was on the small side, but sufficient. The closet was very large. Everything was clean and crisp!
August 30, 2012
Rated 4 out of 5 by UncleBub Conference
My stay was very comfortable and the staff and facilities very good.
Unfortunately, the conference was plagued with audio problems.
March 3, 2014
Rated 4 out of 5 by Reid facilities needs improvement
I was frozen in the room because of AC malfunction.
Internet signal extremely weak. you have to move your laptop near the door to brows the internet.
July 5, 2012
Rated 4 out of 5 by brenda22 Queen
No complaints, except having more people to check in at the reception desk.
April 26, 2014
Rated 3 out of 5 by Familytrvlr Family vacationer
Upon arrival we were unable to get the view room that we requested we could only get the city view, the lady on the phone from the hotel was rude and we ended up being helped by a manager who thought it would be best to keep our room and have access to the club lounge, well with kids the club lounge isn't inviting. Never a place to sit, lots of uptight business customers, and we usually got a few things and went back to our room. The evening access doesn’t allow kids. The weekend is better with kids in this hotel. I asked concierge for suggestions as we had never been to Boston and Out of everything Boston has to offer they said the mall and the children’s museum. Nothing about the red socks, the freedom trail, so they need some education on there home city. The pool tile is very slippery; they had signs up for wet floor but nothing for how slippery it was. I was walking by and about slipped. We put towels surrounding the pool area so our kids wouldn't slip. We saw several other people almost slip and fall. When cleaning up the towels we placed down, another family asked if we could leave them as their son almost fell trying to stand up.
June 19, 2012
Rated 5 out of 5 by Salpal26 Very high quality
great hotel with quality and service number one
May 8, 2014
Rated 5 out of 5 by erghammer loved the upgrade
I was fortunate to get an upgrade to suite on the 29th floor. I had a lovely view of the Charles River, and could even see the lights of Fenway.
October 27, 2013
Rated 5 out of 5 by Adam62 Outstanding staff
Concierge enabled me to have access to the Executive Club Lounge. Was able to focus and later present important information in a timely manner.
November 11, 2013