Rated 2 out of 5 by jackson1212 Water damage in our room
Overall, the hotel was good. The front desk staff was friendly and helpful...until check-out. The staff member we checked out with wouldn't work with us to split the bill that we were told upon check-in would be easy. Then she implied that my credit card was over the limit and that is why it wouldn't accept the charge. I called the card company, and she didn't process the charge correctly so my credit card company never received an authorization. To the more important issue, the water damage. I called several times and asked for someone to come look at our ceiling. Finally, water from the ceiling dropped on me and later a part of the ceiling fell on our floor. On the last night of our stay themaintenance man offered us another room. A little too late if you ask me. We were never offered any apologies or anything for staying an insufficient room. DIssapointing.
November 2, 2012
Rated 5 out of 5 by Jniss One of my Top Hotel Experiences
Thank You SPG and Sheraton. I am very impressed when I receive incredible treatment from the SPG level and find consistency with the same treatment down through each level of staff at one of the hotels. My SPG started with great help to switch a last minute reward reservation in a timely manner. Although a great hotel and location, your staff made this trip a great trip and we received incredible treatment from each and every person that we interacted with. Michelle at the front desk was our initial person that we met with and should be given extra special congratulations for establishing our initial impression of your hotel. She was excellent at her job and remembered us when we left. Your happy hour staff was so great during a crazy new year's timeframe. I complement their attitude and treatment amidst juggling a lot of requests. We will be back to visit again!!!
January 6, 2012
Rated 4 out of 5 by RA13 Sheraton Boston
Nice hotel and good for SPG members watching business budgets. Room was nice with good view. Mostly clean. Housekeeping/Vacuuming could have been a bit better. Showers are very weak with extremely suppressed water flow. This was worst room feature. Polite staff always greeted me quite nicely. Starbucks always a nice feature in hotel and proximity to Pru and other shopping/dining is very good. Dining area felt tight and a bit dated but again service was solid.
April 30, 2014
Rated 5 out of 5 by Leti72 Great Location...Great Hotel
We recently went to a wedding in Boston and stayed at the Sheraton Boston, we were so pleasantly surprised how much there was to do in and around the hotel. We walked to Fenway, took the T downtown, and could walk to many resturarts and bars! We had a short stay but because of the location and great accomidations we were able to squeeze a lot in!!! BTW hotel resturant had the BEST clam chowder!!!
August 8, 2012
Rated 2 out of 5 by Scott1000 Not up to par with area if you travel for business
room requested was given away because a "group of lawyers bought out all the suites" - not the way to be greeted. Room had no soap, 2 towels. Air conditioner was on 100% of time, couldnt turn off. Shower thumped anytime you turned on hot water. Took 45 min to get car. Front desk overwhelmed all the time, long waits to get service. Too focused on bus loads of guests, not the business traveler.
August 6, 2012
Rated 2 out of 5 by BT12 Tired Looking Hotel, Deceptive Parking Prices
I stayed here for one night for a conference. When we went to park, the rates stated $23 per day. We stayed slightly over 24 hours and were required to pay $75. As if this weren't enough, the paint in our bathroom ceiling was peeling, the shower had moldy grout, and the walls hadn't been cleaned of scuff marks. It was quite a disappointment.
December 18, 2013
Rated 2 out of 5 by Mike168 Disappointed!!!
Surprise! Parking was $39.00 per night to self park!!! Parking is limited due to base ball fans using the garage. We parked so far from the entrance to the hotel, we couldn't find it. Staff was unfriendly, our room had been changed three times due to water damage, blown fuse & proper accommodation for my package. The hotel did not offer to send a bell man to assist with our luggage.
August 28, 2012
Rated 2 out of 5 by 7890M Disappointed with stay.
I will start this review with - I have stayed at this Sheraton before and had a wonderful stay which is why I selected this hotel again when visiting Boston for the weekend and even recommended it to the two other couples visiting. Unfortunately, I was extremely disappointed with my stay this time, perhaps an anomaly, but none the less it was not in line with the service expectations of a Sheraton and embarrassing that I recommended this hotel to my friends.
Back story -
We started by checking into our room on Friday and before we even put our bags down I noticed there were hairs on the comforter and the comforter was filthy. I went back down to the front desk and they kindly moved our room and upgraded us to a suite. The suite was unfortunately right in the mix of the high school students that took over the hotel that weekend. The students were loud, running up and down the halls, slamming doors, it seemed as though no one was chaperoning them, we had to wait extended periods of time, up to 15 mins, for an elevator. At on point we had to take the service elevator. Two other times we had to walk the 17 flights of stairs to the service area. There was trash left every where. I realize the students were a lot to deal with but other guests should not impede on our experience at your hotel.
I was told on Sunday when I expressed my disappointment that we would be comp'd for our next visit but I do not see that reflected in my points and am concerned that did not happen either.
I would appreciate hearing back from you regarding my stay.
February 25, 2014
Rated 3 out of 5 by Paulfromct Great location but rooms dated and service lame
This hotel is in a great location but they are charging premium pricing for dated rooms and the service was lousy. I sat in the lobby for 30 minutes trying to check in, the people behind the counter were incapable of checking someone in and worse they left the front desk empty for 15 minutes (noboby there to talk to customers checking in at 9PM on Friday night????)
November 13, 2012
Rated 3 out of 5 by A6mer Meh
Room was very small and had a damp smell. Saw other rooms people paid same amount for and was not comparable.
May 9, 2014
Rated 1 out of 5 by CoachpatrickV Poor customer service
The property and staff at this hotel were fine.
Your customer service center receives very poor marks.
I will not stay at your properties again.
I tried to change to a more expensive room at one of your properties less than 2 miles away and was told I would have to pay a penalty.
The represenataive went on to tell me if they allowed people to switch "she would be doing this all day long." As well she told me that she just denied a "pltinum" member from doing what I was asking for "just the day before." This simply demonstrated even further your lack of customer service.
I understand having guidelines but my request was for the same day and for a room that would have provided greater revenue for the chain. Not only is it not great customer service, it also seems to lack basic business sense.
As I mentioned to the service rep, I have other choices in my travels and I will continue to use them going forward.
You have lost a customer!
October 4, 2013
Rated 1 out of 5 by Sleepstarved Loud & Unresponsive
Loud banging doors all night. Walls so thin, too many private noises clearly audible. We requested a room change but they never called us back to let us know one way or other. We were stuck in that room for all 5 nights of our stay.
Unresponsive concierge and guest services. When asked for a cork screw for our wine, they never brought it after requesting one three times. Then they said someone had to be in the room to receive it after we told them two different times we would not be in our room.
The bathroom is so small, the door barely misses the front of the toilet...and we were in the handicapped room! Fortunately, we are not handicapped but don't know how that bathroom passes a handicap code.
Very poor service for $250/night.
April 16, 2014
Rated 4 out of 5 by ispy Totally Renovated and Great Location
We just returned from Boston Sheraton. There are many great things about this property. It has been recently renovated so the rooms are fresh and up to date. It is very conveniently located for using the subway system,(go through the mall -- no need to be outside), and very close to the Newbury area. We had a great time and the staff was friendly and helpful.
November 24, 2011
Rated 5 out of 5 by Reen67 Great Location
We love to stay at the Sheraton Boston Hotel because of the great location. We can walk to Fenway and the Prudential Center Mall is just a walk through a hallway on the second floor. This time we discovered the "Top of the Hub", 52 stories above Boston for a meal or just a cocktail with an amazing view. Of course the view from our room was also wonderful.
August 6, 2012
Rated 5 out of 5 by kmw22 Great Stay
I had a very good experience during my 3-night stay. Each staff person I had contact with was friendly and helpful - a very pleasant surprise compared to many other hotels I have stayed in. The room was well appointed and clean. I was very impressed with the work out facility - best one I have seen at a hotel.
November 11, 2013
Rated 4 out of 5 by monkey52 Room
I was very surprised at the rather shabby condition of the room.
The bathrrom sink was cracked and peeling, very leary about washing in it,
There was no headboard for the bed and the wallpaper over the bed was faded and peeling.
The chair and ottoman looked like my cat had worked on it for a couple of days.
Very unlike your usual room.
October 25, 2012
Rated 5 out of 5 by Steve1855 Great stay
The room we had was overlooking the river. Could not have asked for a better location. The hotel has a walkway to the mall and the train. So happy there is a pool. The staff really were wonderful. Thank you to the great desk staff. Anna is a pleasure to work with.
December 18, 2013
Rated 3 out of 5 by StevieJ Room by the elevator - No Good!
Why did you have to put me there! So noisy each night it would wake me up;-(
May 8, 2014
Rated 2 out of 5 by Mike168 Disappointed!
Parking was a fortune ($139 per day for self park), front desk clerk wasn't very friendly. The hospitality was a joke, cheese & crackers. Had to have my room moved three times due to hotel mechanical problems. No bell man was sent to help with luggage. I was very surprised this was a SPG recommendation. Stay somewhere else!!!!!
August 26, 2012
Rated 2 out of 5 by rlr21 Good location - needs updating
The location is great, but not what I would from a "category 5". The furniture was very dusty and didn't have any updated features - ie iPhone hookups, speakers etc. Valet service was expensive but prompt.
January 4, 2014
Rated 5 out of 5 by Susan70 Made it easy
This was my first visit to Boston, and I was lucky enough to book at the Sheraton. The staff were excellent, and made my stay hassle free. The room was excellent, clean and had everything I needed (however, the bathtub didn't drain very well). I would definitely stay here again. Thanks!
November 14, 2013
Rated 5 out of 5 by Bobsnotyouruncle Northeastern Graduation
We flew in for graduation, and a few days of touring/shopping/relaxing. The Boston Sheraton is walking distance to great food, shopping, and the subway system. We took the train to TD Garden for graduation, the aquarium, a comedy club in Cambridge & to see the sights.
May 5, 2014
Rated 5 out of 5 by Salpal26 Very high quality
great hotel with quality and service number one
May 8, 2014
Rated 3 out of 5 by gemini6ice Some functionality problems
-Trying to connect to wifi was problematic. When I finally managed to connect, I discovered it was not complimentary as expected, but an additional charge. I had little confidence in its quality at this point, so I did not agree to pay for it.
-Waiting for an elevator was madness. There are stairs, but access is restricted on floors 2 and 3. Please allow guests access to take the stairs up to their rooms.
-There was mold (or mold stains) in the caulking in the shower. Is this inevitable with caulking? Can this not be prevented with regular cleaning?
-I need a final invoice for my stay still. I expected one to be slipped under the door, but one was not. Where can I obtain this?
March 24, 2014
Rated 3 out of 5 by TDForty Hotel has good location
Sheraton Boston is centrally located so it is easy to get around Boston either by walking or public transportation. Room had great view but was small, with limited closet space.
May 6, 2014
Rated 5 out of 5 by Patrick6 Boston Sheraton
Very ,very much improved since our last visit.....new lifts,food,staff.Really enjoyed our stay and must compliment the professionalism and courtesy of all staff.Upgrade to a suite was unexpected,but greatly appreciated.Sincere thanks to Karen and Lisa (Concierge) for making our stay most memorable.
September 17, 2013
Rated 2 out of 5 by Seattlegene facility needs imporvement badly
The location is good, but facility needs improvement badly, especially the bathrooms. There was no fan in the bathroom, really old looking wall paper and chipping paint and really not looking clean. In terms of facility, it is probably one of worst of SPG hotel that I have stayed so far.
September 3, 2013
Rated 5 out of 5 by DavidChicago Staff went above and beyond
I travel a lot for business and request specific rooms. Through a mistake on my part, I thought I had been downgraded. Although I was wrong, the hotel responded to my complaint and made sure my stay was wonderful. I would say above and beyond.
November 17, 2013
Rated 4 out of 5 by LovesNewEngland Clean hotel and great location
This Sheraton is clean, comfortable and has a great location smack in the middle of Back Bay. It's attached to the Prudential shopping and one can walk anywhere from hotel to all points in Boston.
Has great fitness center/pool. Rooms are large in North Tower and beds are very comfy.
May 24, 2012
Rated 3 out of 5 by MNconventiongoer Average hotel in a good location
The facilities are modest, even with recent renovations, very clear evidence of wear. The staff was kind but somewhat absent minded (dirty linens were left behind by housekeeping when I arrrived, I could not get anyone to bring me a room service menu). Food was average to below.
October 30, 2012