Rated 2 out of 5 by Jaysha Not a smoke free hotel as advertised
After complaining several times nothing was done. My next door neighbor was smoking in his room and was coming into lobby and my room . No security came as I was told by front desk.
September 22, 2013
Rated 5 out of 5 by Webelags Hurricane
Your hotel handled the hurricane in Boston very well. The employees where very helpful and made the guest feel comfortable during a very stressful situation. I was really impressed.
November 1, 2012
Rated 5 out of 5 by MarMac Always a pleasure!!!!
Sheraton Boston is amazing! Everyone makes us feel at home here from check-in to check out!! Chandra always greets us with a smile when we check in!! Thank you Sheraton Boston!!!!
May 31, 2012
Rated 5 out of 5 by Jack312 great location
We had a great time and unfortunately we had to cut our stay short by a day. Room was fabulous and view of the Charles River spectacular. We would definitely return again.
October 27, 2013
Rated 2 out of 5 by RdWrrior Are we now assigned roommates?
Have stayed here many times for business given the proximity to Hynes which is always great to have. However, this time it was personal and my wife checked in before me. When she did, my Platinum SPG status was not even on the reservation even though the hotel is listed on my SPG account online. Had to reconfirm status then request an upgrade. About 15 min to check in (way too long given it was already midnight) and upon putting the key in the room door, there was already SOMEONE ELSE IN THE ROOM! Sadly, this is not the first time this has happened at this property! Went back downstairs and, of course, they had no more suites available and nothing on the SPG Pref Guest floor (similar to my many prior stays here). Just happy to have our own room at this point! Worst part was no apology from the gal at check in and just a reassigned room.
Next time I'm in Boston, even if proximity to Hynes is important and its snowing outside, I will choose another SPG property. The service here has not improved over the last few years and the blunders continue to happen. If you have a choice of where to stay in Boston, look elsewhere!
August 29, 2012
Rated 2 out of 5 by Unhappyguest99 This hotel needs customer compassion
In the fine print, I must have missed that making a green choice means that I automatically decline housekeeping for my entire stay. When speaking to the checkout clerk, she offered me a $5 voucher or a Starbucks coffee to go. I declined and decided to just go, gladly. Poor customer empathy and a bad process for serving their guests.
August 8, 2014
Rated 5 out of 5 by Steve0303 excellent hotel in convenient location
The hotel is huge, but still feels homy. The club lounge has excellent views. Location is very convenient - indoor walking to subway and public library.
July 18, 2012
Rated 3 out of 5 by BLFe For the rate I paid, I expect better TV
The TV had few channel choices, no guide, and it took 10 minutes to scroll through.
For what I paid per night, I would expect better.
November 27, 2013
Rated 5 out of 5 by Abe70 Stay Here!
It is a great location as the hotel is close to all the local attractions. It is easy to walk to many places and take the T if needed.
December 30, 2012
Rated 5 out of 5 by JSDSWSLaw Great Hotel
Very close to the convention center, amazing views of the city, and relaxing atmosphere.
August 12, 2014
Rated 5 out of 5 by Turk9 Sheraton Boston
Great hotel, location, fantastic room, staff was wonderful and the rate was very reasonable...best set up in Boston
December 18, 2012
Rated 5 out of 5 by OliB upgraded to club level
First surprise - they allowed me to check in early
Second surprise - they upgraded me to club level
October 30, 2012
Rated 5 out of 5 by MarkSox21 Another excellent stay
This is our third time here and each time has been great. Great location and very good facility.
June 14, 2012
Rated 5 out of 5 by ChicagoTraveler3470 Great Hotel
My visit was for a convention. Hotel was Fantastic, Service, food, Eveything was great.
November 21, 2013
Rated 4 out of 5 by Annie68 Another comfortable stay
Valet parking not attentive upon arrival (which was unusual), but otherwise, comfortable stay.
November 22, 2012
Rated 5 out of 5 by Rondre The Place to Stay!
Couldn't ask for better! Friendly staff, clean room and great rate,
August 27, 2012
Rated 2 out of 5 by K0513 One Week Stay Review
The hotels is within walking distance to the Charles River and many restaurants and bars. If you jog and want to get to the Charles River running paths, this hotel is close. However, the room rate is high for average room and restaurant. Unlike most Sheratons they charge for internet. The service in general is better than average. I had a few problems at this hotel and reported one. The TV reception went out for my last night in the hotel and most of the morning. They fixed it but it took 3 visits to correct it and a Direct TV specialist to fix it. One main precaution, if you are a light sleeper, DO NOT have them place you next to the elevator. It is noisy. One bright spot, the maid who cleaned my room was excellent. She cleaned and paid attention to what I was using and replace them as if she could read my mind. Here are the biggest negatives for this hotel.
If you rent a car and try to park it with them. It is very expensive. I paid $36 for 2 hrs. All day is $47 for valet. They do not give you a reduced rate. The parking is actually in the Prudential Shopping Center and you most likely will park a good distance from the hotel entrance. Finally, the hotel is the closest to the Hynes Convention Center so it is convenient.
May 17, 2013
Rated 5 out of 5 by Wayne757 Comfortable, accesible, gracious
The lobby was an inviting place to meet colleagues and friends.
Our room was comfortable and the bed was heavenly. The WiFi worked like a charm.
We liked the convenience of being connected to the Hynes convention center with easy access to Boylston and Huntington streets. Oh, the Logan Airport Express is fabulous. Pnly $5 and it whisked me to the airport in 25 minutes.
August 5, 2014
Rated 4 out of 5 by EdCos716 Great location
I enjoy staying in this hotel as it provides good location and service. What keeps from staying is usually price. I would stay more often if price was competitive
August 10, 2014
Rated 5 out of 5 by JOhn51 The Very Best
From the time we arrived, to the time we left The staff made my wife and I feel like Royalty.Check in was the fastest I have experienced, and We were treated from that point on as every need would be and was met. The hotel is Gorgeous, Our Room was Truly home away from home. ( But not as Grand ). What problems we occurred were met by staff as High up as the Director of Guest services within minutes. The food was great, a little pricey but worth it. We recommend The Sheraton Boston to anyone who really wants the best. We have chosen the Sheraton Boston as our #1 hotel to stay in whenever we have to be in Boston.!! and I work in the Hotel Industry.
November 6, 2012
Rated 5 out of 5 by deerisle Great business and family hotel
This review covers three recent stays at my favorite hotel in Boston. Two stays were strictly business, and I was the only guest. The other stay was a business trip, but my family joined me for the kids April vacation while I worked in Boston.
Simply put, I love this hotel and the staff. The facilities have been updated and upgraded. The renovations are still ongoing in the restaurant, and that should be even better once completed.
The bar area is nice for watching sports, visiting with colleagues, or just unwinding-- there are open spaces, multiple TVs, and lots of "corners." I have attended conferences at the hotel in the past, and the meeting rooms are varied and have been renovated. The Club Lounge is spacious and has one of the best views (from the 29th floor) of Boston and Cambridge around. The pool is very nice (even if filled with kids from time to time), and workout facilities are top notch. In short, it's everything that you would expect from a comparable hotel.
The location is also excellent for business and leisure travelers. The Back Bay area of Boston is filled with restaurants and shops, and it is relatively close to the financial districts. Even though I'm a business traveler, I prefer public transportation, and the hotel is very close to the Green Line, and it's a short work to the Back Bay train station (for Amtrak trains). You can even reach the Amtrak station by walking through the Prudential Center, so it's convenient during the winter months or when raining.
I spend about 130 nights a year in a hotel, and the staff at the Sheraton Boston is among the best that I have experienced. Many of staff (10 or more) remember by name, and even more remember me by face. Not only are they pleasant and make me feel at home, but they ask (and deliver on) what they might do to make my stay better. It's a very large hotel, so there are hiccups sometimes-- what I like about the Sheraton Boston is how they deal with those issues and how the staff shows a genuine concern for the guests. To me, this is an indication of management that has made sure that the staff put the guests first.
If you are a platinum guest, my experience is that the staff will do whatever they can to recognize your Starwood status.
My only suggestion for improvement regards the food in the evening in the Club Lounge. The cheese and crackers and vegetables are very good to excellent, but the hot food selection is mediocre at best. It is what I would expect from the frozen food section at Costco or Sam's Club. As mentioned above, I stay at a lot of hotel, and the hot food selection at night in the club lounge is in the bottom 10% of comparable properties. On the other hand, the staff in the lounge are excellent and put the guest first. I just enjoy the beverages and fruits and cheese and just avoid the hot food items-- and the view is amazing.
May 5, 2014
Rated 4 out of 5 by dolfinpismo Hotel was very comfortable
I was pleased with the comfort, location, and amenities offered by this Sheraton Hotel in Boston. All personnel were very helpful and friendly at all times especially Laura (8th Floor room attendant) and the lovely hostess at the restaurants. The only problem I had was the elevators. Twice I was on my way out and the elevators were so crowded I had to wait FOREVER to get down from 8th floor to lobby. Once a very kind employee allowed 4 of us to use the service elevator just to get down in a timely manner. The final blow came when on our way out we had to go down 8 flights of stairs with heavy baggage just to catch a cab for the airport.
August 25, 2013
Rated 5 out of 5 by anne89 Feels like home away from home...
Each time I visit my daughter in Boston, I stay at the Sheraton. The staff has always made me feel comfortable and is very accomodating. When I stay at the Sheraton Boston, I feel like I'm visiting old friends...from Kate in the valet area to Brenda in room service, everyone is friendly and approachable. The rooms are very well furnished and quieter than most hotels. The location could not be any better and it is very easy to go anywhere with the Sheraton Boston as a base. I could stay at another hotel, but I don't want to because I always know how my stay will go before I get there. It's just overall a great hotel with wonderful staff!
August 30, 2012
Rated 2 out of 5 by 7890M Disappointed with stay.
I will start this review with - I have stayed at this Sheraton before and had a wonderful stay which is why I selected this hotel again when visiting Boston for the weekend and even recommended it to the two other couples visiting. Unfortunately, I was extremely disappointed with my stay this time, perhaps an anomaly, but none the less it was not in line with the service expectations of a Sheraton and embarrassing that I recommended this hotel to my friends.
Back story -
We started by checking into our room on Friday and before we even put our bags down I noticed there were hairs on the comforter and the comforter was filthy. I went back down to the front desk and they kindly moved our room and upgraded us to a suite. The suite was unfortunately right in the mix of the high school students that took over the hotel that weekend. The students were loud, running up and down the halls, slamming doors, it seemed as though no one was chaperoning them, we had to wait extended periods of time, up to 15 mins, for an elevator. At on point we had to take the service elevator. Two other times we had to walk the 17 flights of stairs to the service area. There was trash left every where. I realize the students were a lot to deal with but other guests should not impede on our experience at your hotel.
I was told on Sunday when I expressed my disappointment that we would be comp'd for our next visit but I do not see that reflected in my points and am concerned that did not happen either.
I would appreciate hearing back from you regarding my stay.
February 25, 2014
Rated 1 out of 5 by MW2012 My least favourite Sheraton experience.
I've stayed at a lot of Sheratons and have always been happy with them, and I have to say that we were really disappointed in this stay. I'll name a few things 1) The toilet backed up twice all over the bathroom. It was really disgusting. The maid was really fast to get to our room to clean it up- but she used all of our towels (read: guest towels to clean up dirty toilet water!) and then didn't replace them. The toilet wasn't fixed when we left. It was going to back up on the next guest for sure. 2) The electricity went out in our bathroom and wouldn't come back on. We were 30 minutes from leaving - so I didn't even call about this to give them a chance to fix it. 3) We went down for breakfast and the waiter came over to our table and said quite abruptly to my husband - "Sir, you and your family are not entitled to the free breakfast". The next table heard him... and it was embarrassing. We had fully intended to pay for breakfast and never asked for a free one. I'll throw in a few comments about a grouchy hotel operator that seemed bothered to answer my call both times we called, a front desk clerk who didn't seem to care about our troubles when I checked out, and a bell captain who watched my husband load all our bags by himself from inside - while his colleague leaned against the wall and played on his phone. On a positive - The Concierge and the Front Desk Clerk who checked us in were both very good)
January 2, 2013
Rated 5 out of 5 by Mountain1 Great location
Traveled for business and was able to explore the city and play. Great location and staff were accommodating! Great view of the ST. Charles river. Room was comfortable.
August 8, 2014
Rated 4 out of 5 by Steve1954 Mixed Feelings
I wish I knew that the parking would be so expensive. (Hotel staff did not inform us.) I assumed we would pay $40, the posted daily rate. It actually cost $70! Ouch! The parking attendant said validation was only "good" for a few hours. Again, no one told us. Because of this, the experience left me with a bad final impression. Not good. Steve S
August 4, 2014
Rated 5 out of 5 by Cindula49 My favorite Boston hotel
This hotel has character and atmosphere! It's close to the conference hall, to all my favorite shops and restaurants, and they're all accessible w/out going outside. A chic hair salon next to the lobby opened this year. My room was comfortable, attractive decor w/ a spectacular view of the mountains, the Christian Science Mother Church and reflecting pool. The staff respect your privacy and are equally attentive to your needs.
July 30, 2014
Rated 4 out of 5 by rstuv mixed opinion
This hotel is in an excellent location, The lobby was large and comfortable.
Although our room was clean, the lobby and elevators seemed to always have trash on the floors- and employees would walk by as if they didn't notice.
The employees were polite and seemed to be helpful if asked. But no bellman offered service- we handled our own bags both checking in and checking out.
Whenever we used the service of the concierge there was a line with only one employee at the desk (and they had to answer phone as well.)
The room- We did have a beautiful view. I have never seen such old and dated furnishings in a room. There were two pieces that were totally useless. They took up space but had no storage capability in them. The only drawers were in a piece of furniture that was a desk. And the room was so small, only one bedside table would fit. The person who was on the other side of the bed did not even have enough space for a path to get out of bed. He had to crawl out of the foot of the bed. The bed, pillows and bed linens were the best thing about the whole stay.
The bath- Shower water pressure was totally unacceptable. The commode had a flush lever that was institutional. I wasn't sure whether to use my hand or foot. The bathroom itself was tiny. The bath linens were thin and scratchy.
Now for the coup- The fourth night (out of five) the smoke alarm went off during the night- not once, not twice, but three times.
The front desk manager did rebate the room charge for that day but we really would have rather paid and slept.
November 7, 2012
Rated 1 out of 5 by jillski440 Disappointed
I recently stayed for a business/ conference. I am a SPG member and upgraded after receiving an email offer. I checked into the upgraded room and as the bellman was unloading my bags, he commented on the squealing noise coming out of the heating/air conditioning vent. He actually attempted to fix it without success. It was ear piercing. I called room services twice before the maintenance man arrived. He folded a piece of paper and stuck it behind the vent...the noise went away. Later that night I came back to the room to sleep...forget that. I was next to the elevator and actually had to turn on white noise from my phone and take a sleeping aid to drown out the continual up and down noises of the elevator. Now I'm starting to become annoyed.
Every morning I used the fitness center which was nice. However, the elevator door opened to construction workers who had to walk me to the gym...scary. They told me the elevators have been an issue for months!!! My first day, I came back to my room, showered and left again for my conference. The elevators WERE NOT OPERATIONAL!!!I Myself and two other hotel guests used the stairs from the 27th floor. (I have their names if you are interested).
I returned each night to my room and started the white noise to sleep.
The first day I went to the concierge's desk to get information re local sites and the woman, and I don't recall her name...blonde hair, was extremely rude and disinterested. I actually went up to the front desk to get additional help, Tara was amazing and patient.
I had breakfast two days in a row in the hotel and was charge $30 for one day and $26 for the second day. The first day the male server was not professional, the second day the female server was not only helpful but gave me the discount for being a member.
So I am wrapping up my trip and dressing for a dinner meeting, drying my hair and the ELECTRIC "GOES OUT" in the bathroom. Now what...are you kidding???!!!. I called guest services and tem minutes later the electric was back on. I am sooooo disappointed with the Sheraton. I actually am thinking about contacting my organization to look into another venue.
March 29, 2014