Rated 5 out of 5 by Momj consistently provides excellent service
I've stayed here many times visiting family in Boston and I keep coming back because I know that my room will be clean and ready when I arrive, my car is well-cared for and available whenever I need it. Direct access to the Prudential stores means that weather is never and issue.
The pool and exercise area are clean and provide adequate equipment to keep up with my exercise regimen.
Also, the staff has always been friendly and happy to help when needed.
July 5, 2012
Rated 3 out of 5 by MRP76 Poor Swimming Pool
The main reason I selected this hotel was that the pool was long enough to do short laps in. The water quality in the pool was awful. The water was extremely cloudy, indicating that the chloride residual was far below standard. The water also was not filtered well nor had it been back flushed recently since there was hair in the water. It was totally unacceptable.
September 27, 2013
Rated 4 out of 5 by SASmd concierge svcs
Concierge service- Ellen
Professionalism and excellence-
Great recommendations, great follow thru to get reservation. Specific directions to get there.
Gave us suggestion for Boston Museum of Science we would not have thought about. Great movies at I max
October 20, 2013
Rated 4 out of 5 by fiveav Amazing Customer Service
The customer service at this hotel is really commendable. Especially Christine at Front desk. We initially got a smoky room and she promptly moved us into a better room, with a view.
October 28, 2013
Rated 5 out of 5 by Pete007 Working in Boston
The Sheraton Boston is a great hotel. The gym was large and the indoor pools was a pleasant surprise. The lobby bar was excellent and the staff were very professional. Sheraton got it right on this hotel. Great location also. Can walk to a lot of places and restaurants.
October 18, 2013
Rated 2 out of 5 by Joey2000 Poor value, felt well short of expectations
Fell short on the following:
1. Windows don't open, even slightly, on any of the rooms in this hotel! How does it get any fresh air? My room felt stuffy the entire time. I'm used to opening the window typically.
2. Your check in staff said that I'm getting a newly refurbished room. There is not way that room was recently refurbished given the state of the carpet and the tub.
3. Cleanliness -- hair was stuck all around the bathroom walls, doors, etc.
4. Bathroom kitchen was clogged (although staff did unclog it per my request the next day).
5. Lights -- the room needs better lighting as it was too dark, even when the florescent lights warmed up.
6. And they want to charge me for internet access in my room?
The only good thing about this hotel was the location. Otherwise, very poor value and well short for Sheraton / Starwood standards.
September 24, 2012
Rated 5 out of 5 by PCProject Perfect for Us
This is our second time staying at the Boston Sheraton. My daughter is an prospective undergrad applying to one of the local colleges. The Boston Sheraton provided a comfortable and secure 'home' during a stressful time. The staff is friendly and the rooms are clean and inviting. During the cold months, the attached mall was a great way to take of some shopping without having to venture out into the 20 degree weather. We will surely stay here again.
January 17, 2012
Rated 4 out of 5 by UrbN Turning lemon into lemonade
The GPS wasn't working and we couldn't find the hotel. So we called and got put on hold for 15 minutes. Twice. When we finally arrived, I told the check-in staff what happened. They upgraded our room and comped us parking. That's what I call customer service. My daughter just started at BU, which means I will be coming to Boston often for the next 4 years. You can be sure I will stay at this Sheraton always.
August 28, 2013
Rated 2 out of 5 by bostonbadhotel The hotel needs work
We booked early and there was no notice of construction. We arrived and we were told we were being upgraded to a suite. We thought that was nice until we got to the room and heard the jack hammers outside the window. They never told us about construction. I called the front desk and I was told it was everywhere. I was then told it was our side of the building. The room was renovated and still poor The TV did not work and the remotes did not work
September 10, 2012
Rated 5 out of 5 by AnotherWSAMom Convention at this hotel.
This was the most seamless, friendly, enjoyable conference I ever attended. From Charley, our liason, the AV guy, the front desk, bellmen, bar staff, housekeeping, everyone was friendly, caring, and so professional. Our room was clean, everything in working order. Our requests were anticipated, or cheerfully carried out. The Sheraton has an excellent team and they should be commended...in this day and age, rarely to people go that extra mile.
July 12, 2012
Rated 2 out of 5 by kgfwhftravel Great Location
We previously stayed at this hotel and it was excellent, yet this time we were apparently assigned to a room in an old section which was not yet renovated.. it was also not as clean. We were disappointed, yet did not have the time to switch rooms, as we were there for a family function and on a tight schedule. The bathroom was not clean and the furniture was old and tattered (very worn), very disappointed, especially since we are SPG guests.
December 13, 2012
Rated 3 out of 5 by Realtor Great locale, don't book connecting room!
Sheraton Boston Copley is in a great location in the city, attached to the Hynes Convention Center and in Coply Square. Check in was a breeze and we were assigned Room 2456 in the South Tower, a corner king. Typical comfortable Sheraton room, great view on the Starwoods Floor. Our only issue started at 2:00 AM when our neighbors in 2457 returned. Being a connecting room, literally every sound could be heard. Being a holiday weekend I understand the revelry, but the lack of sound deadening between the rooms was unacceptable for a Sheraton.
We were kept up until at least 5:00 AM and did not get a restful sleep. I did let the front desk know upon checkout and they did adjust my points accordingly.
I did learn a lessen to avoid connecting rooms in the future, and will continue to stay at Sheraton. This location is a great place to walk the city.
January 4, 2012
Rated 4 out of 5 by BevM Pleasant and Comfortable
This was a great stay. I had a complicated set of reservations for my stay. The staff put them all together before my arrival. I did not have to change rooms at all and was given a great suite upgrade with a beautiful view of the river.
For the most part housekeeping was great. They did forget to give me towels and a bathmat one day. When I tracked them down in the hall to ask for these items, I was told they were already in my room. After some discussion, I was given "extra" towels.
The location was great. The conference facilities were good. The bed was extremely comfortable, and I liked that there was a power bar by the bed to plug in phones.
The desk was small and buried in a corner. I would not ever use it over there Also, the bathroom was so tiny, you had to tuck between the toilet and the sink in order to even close the door. This is a common problem in Sheraton Hotels and should be addressed in the next remodel.
September 21, 2013
Rated 4 out of 5 by erika88 plesant stay
The staff is friendly and helpful. The hotel is clean and easy to navigate. It's very conveniently located
The rooms are a nice size but the bathrooms are a little small. The only complaint I have is about the elevators but they were doing work on them during my stay. If the elevators were running regular I would have no complaints at all!
This is a nice place to stay if you want to be right in the heart of Boston and close to everything.
October 23, 2012
Rated 5 out of 5 by bkm425 Great Hotel in the Heart of Everything
You can't ask for a better meeting/hotel combination that the Sheraton Boston and the Hynes Convention Center. Convenience, value, dining experience, its all here. Stay and you won't regret it!
October 24, 2013
Rated 5 out of 5 by 2traveler63 great proximity to Fenway Park
We like this hotel because of it's proximity to Fenway Park, the river, and small shops and restaurants. It's always a pleasure to stay there.
October 28, 2013
Rated 3 out of 5 by Tony Get some new elevators!
The elevators in this hotel must have been installed during the first world war. They are unbelievably slow, so you're standing around for as long as 10 minutes waiting for an elevator. When it finally arrives, it is packed with 10+ people. This is simply unacceptable for a modern hotel.
October 11, 2013
Rated 3 out of 5 by robynbobyn Ask for North Tower
I joked that the South Tower was the slum tower. Many of my friends had rooms in the north tower which has been recently rennovated. The South Tower had not and looked and felt worn. There were potato chip crumbs in the corner of my bathroom when I arrived and one morning three of the four elevators were broken. I did love the idea of not having your room cleaned in exchange for a $5 voucher, but twice they tried to clean my room anyway.
July 18, 2012
Rated 5 out of 5 by erghammer loved the upgrade
I was fortunate to get an upgrade to suite on the 29th floor. I had a lovely view of the Charles River, and could even see the lights of Fenway.
October 27, 2013
Rated 4 out of 5 Super comfortable bed
One of the most comfotable beds and pillows I have experienced at similar type hotels. Big disappointment was lack of accessible outlets in the room unlike other Sheratons I have stayed at. Had to reach down behind the bed to access a power strip that the hotel didn't even use to plug in the clock radio. The staff was super friendly and efficient. Just bring an extension cord with you if you have multiple electronics you need to charge.
November 18, 2012
Rated 5 out of 5 by MarMac Always the best! Home away from Home!
A wonderful place to stay in Boston..Why? Because it is just like being at home! You are welcomed with a smiling eager to please face! From check in to check out you feel special and they accommodate you as you ask. Stay at the Sheraton Boston, it is central to everything and its like being at home - very comfortable stay and attentive staff!
September 24, 2013
Rated 5 out of 5 by Red70 Excellent
Been in Boston many times on business but never for fun. My wife was never there so I wanted it to be special. After reading a couple less than favorable reviews I had concerns.
Thankfully the visit was amazing an the accommodations exceeded expectations. It really made for a fun and memorable vacation for my wife and me. Thanks to the Sheraton and their exceptional staff.
September 10, 2013
Rated 3 out of 5 by StevenJ2012 Expected more
The property is clean though showing its age. The elevators were inconsistent, railing missing in one. Had to push up arrow to call the car to go down. Wait staff in lobby lounge did not seem up to the task of working in a convention hotel. Bed linens crisp to the point of uncomfortable; out of softener or dyer temp set too high? Breakfast fare in Apropos good. Lap pool appreciated and used; temperature good though water was cloudy.
October 24, 2012
Rated 5 out of 5 by BigBMidwest Excellent
A great stay in a great hotel.
The staff handled a minor problem quickly and professionally accomodating my indiviual request.
I was very impressed that every time I received any level of service from the staff, there was no expectation of a tip.
October 15, 2013
Rated 5 out of 5 by SIXPI73 THE PERFECT CONFERENCE HOTEL
The room was perfect and the staff were attentive to all of my inquiries
October 30, 2013
Rated 4 out of 5 by Rene08 A little outdated, but good location
Hotel looks a bit outdated once you get into the rooms. The location is very convenient. The gym section of the website needs to be updated. There are no barbells, only dumbbells. The staff maybe should be informed on how to describe this to guests better... no one could answer my question effectively.
October 4, 2013
Rated 2 out of 5 by Bruce59 The hotel could use some improvement
The TV sets are all great size but you have an analog instead of digital signal so picture quality is awful and there are no controls to improve the quality or size of the picture - very disappointing. The parking situation is horrible - signage is poor and the service is very slow and frustrating. Laslty, the fact that you charge for WiFi access in the rooms was annoying as well especially considering it's free in the lobby.
September 3, 2012
Rated 1 out of 5 by Michael13 Sheraton Boston
The hotel itself was OK. The bathrooms were extremely small and the rooms need to be more sound proof. Very well located. However the food and beverage areas both the lounge and the restaurant service was deplorable! I have over 20 years experience in the hotel and restaurant business and I now travel extensively so I spend a lot of time in hotels and restaurants and this was by far the worst service I have ever received.
October 24, 2012
Rated 4 out of 5 by Inspired Great Location
The hotel is in a good spot relative to the Christian Science Church where we had a conference. I think the elevators need to be upgraded. It took too long to wait for one, especially when one is suppose to meet someone in the lobby. The consierge could have been more knowledgeable about the area to offer help. The instructions given to take the subway was way off and fortunately we got it right after talking with others.
July 26, 2012
Rated 5 out of 5 by BethMc Very comfortable and friendly hotel
I enjoyed my stay in this welcoming hotel. The room was pretty standard but clean and well appointed. Location was nice for jogging along the Charles River.
October 21, 2013