Rated 3 out of 5 by suzukimom3 my stay
Good stuff. .lobby is great! Valets and bell men are exceptional.
Not so good stuff. .. sign in lobby said you'd get points for skipping room cleaning. I did and put the do not disturb sign on door. At checkout, desk person said I needed to put the green sign on instead. Even though the resultswere the same. So as "a courtesy" she gave me some of the points. Room needed updating. Wallpaper coming off bathroom walls and shower head leaked everywhere.
September 6, 2013
Rated 2 out of 5 by JohnG30 At least most of the staff is polite
I had reserved a deluxe room on the SPG website for our trip to boston. I received the confirmation and when I checked in there was no mention of any issues. upon going up to our room i noticed they had put us in a standard room. When I called guest services they explained that this happened due to renovations in the other tower. This is the first time i have ever been downgraded when what I reserved was not available. When i asked about the rate difference the representative said "well its only $10 a night, i can credit you the difference if you'd like". The thing that annoyed me the most was that not only was I allowed to reserve what was not available, but the hotel did not even acknowledge the problem until i called them on it, and then they made it seem like it was no big deal. Also, all 3 nights we stayed the room next door had the alarm go off at 730 AM and not stop until I called the desk.
January 21, 2014
Rated 5 out of 5 by PCProject Perfect for Us
This is our second time staying at the Boston Sheraton. My daughter is an prospective undergrad applying to one of the local colleges. The Boston Sheraton provided a comfortable and secure 'home' during a stressful time. The staff is friendly and the rooms are clean and inviting. During the cold months, the attached mall was a great way to take of some shopping without having to venture out into the 20 degree weather. We will surely stay here again.
January 17, 2012
Rated 2 out of 5 by Joey2000 Poor value, felt well short of expectations
Fell short on the following:
1. Windows don't open, even slightly, on any of the rooms in this hotel! How does it get any fresh air? My room felt stuffy the entire time. I'm used to opening the window typically.
2. Your check in staff said that I'm getting a newly refurbished room. There is not way that room was recently refurbished given the state of the carpet and the tub.
3. Cleanliness -- hair was stuck all around the bathroom walls, doors, etc.
4. Bathroom kitchen was clogged (although staff did unclog it per my request the next day).
5. Lights -- the room needs better lighting as it was too dark, even when the florescent lights warmed up.
6. And they want to charge me for internet access in my room?
The only good thing about this hotel was the location. Otherwise, very poor value and well short for Sheraton / Starwood standards.
September 24, 2012
Rated 5 out of 5 by confeattendee This hotel is close to Hynes and lovely
Gym was top notch, staff was very helpful, my only issue was that they didn't have room service because the restaurant is undergoing renovations.
March 7, 2014
Rated 5 out of 5 by cerberus63 Once again, enjoyed my stay
I have been traveling more often on weekend getaways with my wife. I truly enjoy the Sheraton Boston. This was my third time there. I had a great room with a terrific view. It's close to great shopping and world class restaurants. The service at the hotel is excellent. I will definitely stay here again when travelling to Boston
February 10, 2014
Rated 4 out of 5 by Kristen99 This hotel has everything
This hotel met all of my needs. I loved sitting at the pool, reading and relaxing. The pool is spotless and was always quiet. The fitness rooms were great too -- better than expected. The staff was always friendly and helpful. No complaints at all. Highly recommend, and I'm fussy.
February 20, 2014
Rated 2 out of 5 by bostonbadhotel The hotel needs work
We booked early and there was no notice of construction. We arrived and we were told we were being upgraded to a suite. We thought that was nice until we got to the room and heard the jack hammers outside the window. They never told us about construction. I called the front desk and I was told it was everywhere. I was then told it was our side of the building. The room was renovated and still poor The TV did not work and the remotes did not work
September 10, 2012
Rated 4 out of 5 by mahn76 Good location
This hotel is located in the backbay area where shopping centers and restaurants are easily accessed. The elevator is under upgrade since July 2012, which led us to wait for tens of minutes to get out of hotel in the morning. The indoor pool is pretty decent, but the route to the locker room is awkward so that I had to cross the fitness facility to change my cloth for swimming. Also people have to drop water due to the locker room location.
September 2, 2013
Rated 5 out of 5 by AnotherWSAMom Convention at this hotel.
This was the most seamless, friendly, enjoyable conference I ever attended. From Charley, our liason, the AV guy, the front desk, bellmen, bar staff, housekeeping, everyone was friendly, caring, and so professional. Our room was clean, everything in working order. Our requests were anticipated, or cheerfully carried out. The Sheraton has an excellent team and they should be commended...in this day and age, rarely to people go that extra mile.
July 12, 2012
Rated 3 out of 5 by Realtor Great locale, don't book connecting room!
Sheraton Boston Copley is in a great location in the city, attached to the Hynes Convention Center and in Coply Square. Check in was a breeze and we were assigned Room 2456 in the South Tower, a corner king. Typical comfortable Sheraton room, great view on the Starwoods Floor. Our only issue started at 2:00 AM when our neighbors in 2457 returned. Being a connecting room, literally every sound could be heard. Being a holiday weekend I understand the revelry, but the lack of sound deadening between the rooms was unacceptable for a Sheraton.
We were kept up until at least 5:00 AM and did not get a restful sleep. I did let the front desk know upon checkout and they did adjust my points accordingly.
I did learn a lessen to avoid connecting rooms in the future, and will continue to stay at Sheraton. This location is a great place to walk the city.
January 4, 2012
Rated 2 out of 5 by kgfwhftravel Great Location
We previously stayed at this hotel and it was excellent, yet this time we were apparently assigned to a room in an old section which was not yet renovated.. it was also not as clean. We were disappointed, yet did not have the time to switch rooms, as we were there for a family function and on a tight schedule. The bathroom was not clean and the furniture was old and tattered (very worn), very disappointed, especially since we are SPG guests.
December 13, 2012
Rated 3 out of 5 by hrlyrdhd Good staff, comfortable beds, not so clean bathrooms
My experience was good at this hotel. The staff for the most part was very responsive and helpful. The beds were some of the most comfortable I have slept in. The bathroom however was not very clean. I was constantly finding hairs everwhere.
February 24, 2014
Rated 4 out of 5 by erika88 plesant stay
The staff is friendly and helpful. The hotel is clean and easy to navigate. It's very conveniently located
The rooms are a nice size but the bathrooms are a little small. The only complaint I have is about the elevators but they were doing work on them during my stay. If the elevators were running regular I would have no complaints at all!
This is a nice place to stay if you want to be right in the heart of Boston and close to everything.
October 23, 2012
Rated 3 out of 5 by robynbobyn Ask for North Tower
I joked that the South Tower was the slum tower. Many of my friends had rooms in the north tower which has been recently rennovated. The South Tower had not and looked and felt worn. There were potato chip crumbs in the corner of my bathroom when I arrived and one morning three of the four elevators were broken. I did love the idea of not having your room cleaned in exchange for a $5 voucher, but twice they tried to clean my room anyway.
July 18, 2012
Rated 5 out of 5 by BobS59 Fantastic location
Great location for shopping and siteseeing.
March 10, 2014
Rated 4 out of 5 Super comfortable bed
One of the most comfotable beds and pillows I have experienced at similar type hotels. Big disappointment was lack of accessible outlets in the room unlike other Sheratons I have stayed at. Had to reach down behind the bed to access a power strip that the hotel didn't even use to plug in the clock radio. The staff was super friendly and efficient. Just bring an extension cord with you if you have multiple electronics you need to charge.
November 18, 2012
Rated 4 out of 5 by AL17 Good central location
Hotel centrally located near shopping, T station and universities. Does not have a hot tub.
March 7, 2014
Rated 3 out of 5 by StevenJ2012 Expected more
The property is clean though showing its age. The elevators were inconsistent, railing missing in one. Had to push up arrow to call the car to go down. Wait staff in lobby lounge did not seem up to the task of working in a convention hotel. Bed linens crisp to the point of uncomfortable; out of softener or dyer temp set too high? Breakfast fare in Apropos good. Lap pool appreciated and used; temperature good though water was cloudy.
October 24, 2012
Rated 4 out of 5 by KP13 Somewhat surprised
While the property was clean, I was surprised the rooms were quite small, especially the washroom. This may be standard for rooms in New England. Housekeeping was not consistent with resupplying coffee, water, towels, and bathmats. The shower did not have good water flow and there was no towel rack until the day before our departure. Staff was friendly and when we called for service in our room, they were prompt and efficient.
September 27, 2013
Rated 4 out of 5 by UncleBub Conference
My stay was very comfortable and the staff and facilities very good.
Unfortunately, the conference was plagued with audio problems.
March 3, 2014
Rated 2 out of 5 by Bruce59 The hotel could use some improvement
The TV sets are all great size but you have an analog instead of digital signal so picture quality is awful and there are no controls to improve the quality or size of the picture - very disappointing. The parking situation is horrible - signage is poor and the service is very slow and frustrating. Laslty, the fact that you charge for WiFi access in the rooms was annoying as well especially considering it's free in the lobby.
September 3, 2012
Rated 4 out of 5 by Inspired Great Location
The hotel is in a good spot relative to the Christian Science Church where we had a conference. I think the elevators need to be upgraded. It took too long to wait for one, especially when one is suppose to meet someone in the lobby. The consierge could have been more knowledgeable about the area to offer help. The instructions given to take the subway was way off and fortunately we got it right after talking with others.
July 26, 2012
Rated 1 out of 5 by Michael13 Sheraton Boston
The hotel itself was OK. The bathrooms were extremely small and the rooms need to be more sound proof. Very well located. However the food and beverage areas both the lounge and the restaurant service was deplorable! I have over 20 years experience in the hotel and restaurant business and I now travel extensively so I spend a lot of time in hotels and restaurants and this was by far the worst service I have ever received.
October 24, 2012
Rated 4 out of 5 by fowl03 Valet parking
I used the valet parking. I had an early flight out of Logan. i called the Valet desk and left a message on phone well ahead of time. The care wasnt ready when I checked out. I had the woman at the front desk call. She said she would take care of it but nothing was done. The bell captain found the vfalet person only after I tracked the Bell Captain down. An unnecessary hassle, especially for a 46.00 valet parking charge.
August 20, 2012
Rated 3 out of 5 by Wenste Sheraton Boston Hotel
The hotel was overpriced and underwhelming. Most of the time walking around inside was like walking inside a refrigerator. The meeting rooms hallways and common areas were way too cold.
When I was walking back to the hotel from inside the mall I could tell where the Sheraton was because the area outside the hotel entrance dropped 10 degrees.
The carpet in my room was dirty there was dirt in the corners and dust all over the lamps.
The heater sometimes worked and sometimes not. I had the temperature up to 80 most of the time and it was barely comfortable.
Probably the most disappointing thing was the room service, which I did not do. The food and beverage menu prices were outrageous and on top of that you were charged gratuity, and an administrative fee!! (really) tax and state tax. ABSURD
I have recommended that the conference I attended never be held ther again.
October 6, 2012
Rated 5 out of 5 by MTH1 lovely suite!
This hotel far exceeded my expectations. Check in service was outstanding, and we were even invited to upgrade free of charge to a suite, a fabulous surprise! Corner suite, lovely views on two sides. Contemporary, sleek decor, spotless room in tip top shape. Location extremely convenient, one rainy evening we shopped and dined without even going outside! Pool facility surprisingly large, well kept and spotlessly clean.
December 12, 2012
Rated 4 out of 5 by bigmike Good hotel, be ready to wait in line to check in/out
The hotel was ok based on the Sheraton brand. The lines to check in/out are long and I still don't understand why. Give someone a key , get their credit and send them away. There was not Platinum line :(. Also There was a huge conference in the hotel and they took over the lobby. They should have told me that before. Just to get to the elevators was chaos.
January 13, 2014
Rated 5 out of 5 by nesa0025 Thank You
The Hotels hospitality was great and the accommodations where clean, comfortable and modern. My stay was fantastic
February 28, 2014
Rated 4 out of 5 by Mike757 Excellent Pool and Fitness Facilities
The fitness facilities at the hotel are excellent with a large pool that was never too busy when we used it and a fitness centre with all the equipment required.
February 25, 2014