Rated 4 out of 5 Great Location
Our room was a special rate, but it was not big enough for two people to use comfortably.
The young lady at the time of registering was very helpful in giving us a deal on the internet service, which I was very grateful. I will hope to get a good rate on a bigger room for our next trip.
August 29, 2013
Rated 5 out of 5 by MarMac Sheraton Boston you are my home!! :)
From check in to check out and in between, the Sheraton Boston feels like home away from home! Location is perfect to get to everything. When checking in you are greeted with a smile and top notch service! The breaksfast staff are awesome and attentive!!! WE just love the Sheraton Boston!
December 5, 2012
Rated 4 out of 5 by ekrub63 Meeting Attendee
Overall a decent hotel. Staff was very accommodating. Rooms a little on the small side (bathrooms very small). Great location attached to the Shops at Prudential and walking distance to many of the great Boston attractions. The GM is amazing and very visible.
November 21, 2013
Rated 2 out of 5 by Brett1752 Rooms need improvements
Stayed at Sheraton for 3 nights for business. The gym and facilities were nice and well maintained, however, the room I received was poor. The carpet was old, walls / wallpaper needed repair and the bathroom was very outdated. The club lounge was nice with a good view over Charles river.
December 5, 2012
Rated 3 out of 5 by disappointednupset Rude Staff
The valet was so rude, the bell hop man was also rude. He did not smile and when we left our nags he just brought us the cart and we loaded our 5 bags ourselves. When we returned to get the bags once again, unloaded ourselves. he didn't even flinch to offer help. Terrible service!
September 7, 2013
Rated 5 out of 5 by FredW58 Another great Stay!
We had a wonderful time and a Great stay. This Hotel is one of my Boston favorites. Great location, Club lounge was superb, great continental breakfast-overall an A stay. The only negative was we really missed the hot tub that used to be near the pool-hope you bring that back. Thanks.
September 19, 2012
Rated 4 out of 5 by kennywood Vacation guest
The valets out in front did a GREAT job 1000 cars!!! and they were the best. The ONLY thing that was a problem was the shower was nasty in the grout lines. Liked being attached to the Mall. I will stay here again. Was not not recognized as an SPG GOLD member.
November 15, 2013
Rated 5 out of 5 by Pete007 Working in Boston
The Sheraton Boston is a great hotel. The gym was large and the indoor pools was a pleasant surprise. The lobby bar was excellent and the staff were very professional. Sheraton got it right on this hotel. Great location also. Can walk to a lot of places and restaurants.
October 18, 2013
Rated 4 out of 5 by CMorgan Great time, needs met
The hotel staff was very helpful with making our stay so wonderful. They were always a phone call away and very helpful with navigating the town. We had a great time in Boston and never once had to worry about our room. We used the pool everyday and the room service was delicious.
July 10, 2012
Rated 4 out of 5 by JCC58 winter get away
We go every year for a dance competition and stay here. Love it....This year noticed my room had trash, looked like it had not been cleaned. Reported it and someone game to the room immediately and moved furniture and vacuumed the room. That was our only issue. Love this place.
December 13, 2012
Rated 3 out of 5 by Kee1 Hotel Stay Experience
Overall the hotel stay was ok. However I had a dirty unused face towel in my room that I threw on the bathroom floor to change. Hotel room service took the same unused face towel, folded it and place it back on the rack to use.
I reported the incident to the front desk manager.
December 19, 2012
Rated 5 out of 5 by ASBO Great stay
I found the Sheraton Boston to be an outstanding place to say while in Boston. It has an excellent location, wxcellent facilities. I particularly like their green room program, whereby you can recieve a voucher for those days when you do not need room service.
October 29, 2013
Rated 4 out of 5 by Koala7 This hotel is at a great location
This hotel is located near the Prudential Center, a great place for food and shopping. It's close to the subway station. Yet the sink of the bathtub was blocked and water could not go down. I literally picked out and threw away the hair stuck inside by myself! This is awful!
December 23, 2012
Rated 5 out of 5 by Marieelena67 Comfort and views
The room was very comfortable and spacious; the views of the city were wonderful. Nighttime was quiet, and the express elevators were a blessing since one guest in our party is claustrophobic and gets anxious on elevators.
December 10, 2013
Rated 4 out of 5 by LaineyO Sheraton Boston
If you are looking for a nice hotel in a convenient location in the city, look no further than this hotel. You will be very happy with your choice. However, the room service menu is limited. But since you are in a great location, you can walk to some wonderful restaurants.
September 18, 2012
Rated 2 out of 5 by glenn5951 room mix up
I booked three rooms almost a month before the visit ( Sept 20) and asked that they be on the same floor. I even got to the hotel early and re inforeced this request in person with the clerk behind the desk. I was discouraged that one of the rooms was not on the same floor
September 24, 2012
Rated 4 out of 5 by Bingham1210 The staff was amazing!
The staff and amenities and overall experience was excellent! I can't wait to come back! The staff was very helpful in recommendations for entertainment and eateries. It was wonderful and made the trip a memorable one that won't soon be forgotten. Thanks Sheraton Boston!!
October 29, 2012
Rated 4 out of 5 by SASmd concierge svcs
Concierge service- Ellen
Professionalism and excellence-
Great recommendations, great follow thru to get reservation. Specific directions to get there.
Gave us suggestion for Boston Museum of Science we would not have thought about. Great movies at I max
October 20, 2013
Rated 5 out of 5 by Goody2012 Room with a view
We were so excited to be able to see the Charles River and a great view of the city for our stay at the Sheraton! The room was perfect in every way, from the guest recycling options to the beautiful linens. The Sheraton Boston takes care of every detail for a great stay.
October 2, 2012
Rated 4 out of 5 by None5555555 Check out
The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly
January 18, 2014
Rated 2 out of 5 by Biztravel2 This hotel has a great location
Attached to the Hynes Convention center, and minutes from Newbury street, the hotel, once renovated, will be a great place to stay.
January 15, 2014
Rated 2 out of 5 by Jacki27MT Not what I expected for the price
I was asked at check in if I would be willing to give up my 2 bed room for a 1 bed room. Since I was traveling alone, I agreed. My new room was the size of a shoe box right next to the elevator and ice machine. My being a team player backfired on me.
October 30, 2013
Rated 4 out of 5 by Mary51 Comfortable and Quiet
Our room was quite comfortable. The bed and bedding was very nice. I appreciated the responsive air conditioner. There are many restaurants and shops nearby. The hotel is extremely convenient for walking to Northeastern University. I would have liked a blow dryer.
September 1, 2013
Rated 5 out of 5 by charlene1356 great hotel
This is a great hotel. In a perfect location. staff is terrific.
January 27, 2014
Rated 5 out of 5 by Cyn52 Special Overnight wiht Granddaughters
We were in Boston with our granddaughters to see the Nutcracker. We were upgraded to a suite on the 27th floor with a spectacular view of the Charles river. The girls were thrilled as were we. It really made our trip. The staff at the hotel couldn't have been nicer.
December 30, 2012
Rated 4 out of 5 by dmike Small room but very comfortable hotel
I stayed at the Sheraton Boston for a medical conference. The location was great for a show at the Hynes Convention Ctr. The room was a little small, but it was clean and comfortable. The fitness center was well equipped and the services in the hotel were excellent.
November 5, 2012
Rated 2 out of 5 by MrsC dissapointment
Paid for an upgrade to use the club lounge. Club lounge anavailable first night due to a private function. Unattended the rest of the day. No diet refreshments, call front desk, no reponse. Club lounge with trash.
As far as a conference center, great accomadations.
October 22, 2011
Rated 4 out of 5 by MeganL7312 Nice Hotel, Terrible WiFi
The hotel is large and beautiful. The thick shades in the room allowed for a pleasant sleep in the dark.
My only complaint is about the WiFi. I paid a WiFi fee in my room, and my computer would only stay connected to the WiFi for approximately 3 minutes at a time.
September 17, 2012
Rated 5 out of 5 by Pern perfect place
I and my daughter stayed 3 nights with one king bed room everything perfect but i cannot sleep because of coughing at night ,tired change environment.
I still love to stay here ,good location easy to go to Prudential Center and train station and Copley square
August 29, 2013
Rated 2 out of 5 by Morrisw need improvement a lot
Call room service for hot water, but never send to me.
No coffee machine in the room.
Did not recognize me as a P member and did not ask me for P member check-in gift choice.
Lounge is too small and breakfast is served with bread, fruit etc without fried eggs etc.
July 24, 2012