Rated 5 out of 5 by drew44 Great Stay
Stayed during the Boaton Marathon. The Sheraton had excellent updated rooms. Friendly and professional staff. We had a great stay.
April 24, 2014
Rated 5 out of 5 by cw7512 my brothers stay
Your staff, particularly Rich in Finance, were exceptional. My brother was going to Dana Farber for some testing and treatment. Your staff made his and his wifes stay truly relaxing and very uneventful.
March 31, 2014
Rated 3 out of 5 by JayJac Needs process improvement...
My res said 'plez have rollaway in room for VERY late arrival' since we have a young child. Res agent said they'd note it on the res...
I called from car 2 hours prior to 12:30AM arrival and asked 'plez have rollaway in room for VERY late arrival'. They said they'd handle.
When I arrived, desk clerk said rollaway was IN THE ROOM. Wife went to room while I parked the car and called me from the room and, guess what? NO ROLLAWAY IN ROOM!!! Had to wait 20 min. #Now you can see why we want rollaway in room for young child after 6 hour drive.# We rec'd 10,000 free SPG pts. 'for our troubles'.
Also, were told upon arrival that the club lounge had breakfast 'till 11am. Was 10am instead since it was Friday, not Saturday. #We rec'd free breakfast in restaurant, thank you.#
Since I didn't valet my car, I didn't have enter/exit privileges from pkg garage which I found out after-the-fact.
Really, free pts. and free breakfast wasn't the point, ...but thank you. That all helped alleviate 'things'.
July 24, 2012
Rated 4 out of 5 by BostonFan29 Rooms in desperate need of updates!
The bathrooms were very outdated. Toilets were what you'd expect to find in a truck stop. Cracked and old tiles in th shower and on floor and the closet and bathroom doors were way too narrow and old. Staff was tremendous!!!! The $5 voucher for not needing housekeeping is wonderful!!!! Love it!!
November 21, 2013
Rated 2 out of 5 by 1060 Bath Room Noise from next door , Bad TV reception
I got waken up/ disturbed by the big noise from your neighbors thru bathroom. Bad TV reception. Per my complaint, they sent a guy but he could not fix that.
April 17, 2014
Rated 5 out of 5 by Teddybearrunner Hotel does a greta job for the Marathon Runners
I have stayed many years and booked through Marathon Tours. We are always welcomed and the entire staff does a great job.
April 24, 2014
Rated 5 out of 5 by Nanna47 loved this hotel
our room was spotless, comfortable and had any amenity you could want. front desk staff was extremely cordial, helpful and went out of their way to accommodate us. we will definitely come back to this hotel when we visit family in Boston. Anna on the front desk was extremely helpful and kind.
November 30, 2013
Rated 3 out of 5 by Locust Good facility
Usually great rooms and service. This time however the room had a odd smell, plaster over dry wall was peeling and area's of missin plaster. Mold on some area of old pink tiles in the shower
The living area of the room was great (except for the ordor), and the staff and common facility was great.
October 1, 2012
Rated 4 out of 5 by oreo1234 Nice Stay
Great location, clean and fresh
May 5, 2014
Rated 4 out of 5 by TXtraveller Nice Hotel - Good Ammenities - Staff not the friendliest
We came for a conference at the Hynes convention center. The hotel met our expectations for being an upper end hotel. Our only draw back was the front desk staff (not all but most of them).
The doormen, cleaning staff were friendly. The front desk staff (who get paid to be courteous) were not.
September 13, 2012
Rated 5 out of 5 by Realtyadv A Favorite
Living an hour away, makes a couple nights in Boston a regular treat. We try many hotels, but end up back at this location semi regularly for its service and location. It is particularly great for the colder weather months when you can get anything you need without ever putting on a coat.
November 11, 2013
Rated 2 out of 5 by KM12 Poor TV
The TV service in the room is very disappointing. While the set itself is a large flat screen the cable channels are low resolution stretched improperly on the screen. In addition the selection of cable channels is minimal, reception is poor, and there is no channel number mapping provided.
June 18, 2012
Rated 3 out of 5 by Tony Get some new elevators!
The elevators in this hotel must have been installed during the first world war. They are unbelievably slow, so you're standing around for as long as 10 minutes waiting for an elevator. When it finally arrives, it is packed with 10+ people. This is simply unacceptable for a modern hotel.
October 11, 2013
Rated 5 out of 5 by MarMac Sheraton Boston you are my home!! :)
From check in to check out and in between, the Sheraton Boston feels like home away from home! Location is perfect to get to everything. When checking in you are greeted with a smile and top notch service! The breaksfast staff are awesome and attentive!!! WE just love the Sheraton Boston!
December 5, 2012
Rated 4 out of 5 by teebee good location / escellent service
Joseph at the front desk was very professional and courteous. Not a great dining place so I would suggest seeking other restaurants in the area. Staff all very friendly and accommodations are what you expect from Sheraton.
March 19, 2014
Rated 2 out of 5 by Brett1752 Rooms need improvements
Stayed at Sheraton for 3 nights for business. The gym and facilities were nice and well maintained, however, the room I received was poor. The carpet was old, walls / wallpaper needed repair and the bathroom was very outdated. The club lounge was nice with a good view over Charles river.
December 5, 2012
Rated 3 out of 5 by ChouChou Check-in
I was mortified when the room I was given already had guest luggage in there.
What a breach of security.
3 room keys were given me #1642 which was already occupied when we went in!!
Called the desk and a bellman met us at room #1242. Did not give me a very good feedling about security.
October 21, 2013
Rated 4 out of 5 by Steel7527 Made me feel at home.
I thought that the staff all around made me feel comfortable and at home. The room cleaning staff were cordial and friendly. Everyone that I encountered was attentive to my needs.
April 6, 2014
Rated 4 out of 5 Great Location
Our room was a special rate, but it was not big enough for two people to use comfortably.
The young lady at the time of registering was very helpful in giving us a deal on the internet service, which I was very grateful. I will hope to get a good rate on a bigger room for our next trip.
August 29, 2013
Rated 4 out of 5 by slbARNP Great location
I stayed at this hotel for a conference that was taking place at the Hynes Convention Center. Overall I was satisfied, but not blown away. The hotel had a great central location - easy access to the T, walking distance to Fenway, numerous bars and restaurants, and the convenience of the attached mall. The hotel was undergoing some significant construction and/or updates while we were there, so several elevator lobbies were partially blocked by workers. The room was fairly comfortable, although the bathroom was quite small and tight. Certainly not a bathroom for 2 adults. I read several reviews of the fitness center before arriving and I was a little disappointed when I actually saw them for myself. I visited twice, about 7:30 a.m. both times. All of the cardio equipment was taken except for 1 treadmill which was apparently out of order. I was expecting something much larger scale based on the pics and reviews. The indoor pool was fine - nothing spectacular. Overall my experience was good, not great. I would probably stay there again, mostly for the location.
March 15, 2014
Rated 5 out of 5 by Frozen57 Comfortable, Clean room
Great location in the prudential/copley center.
Room was comfortable and clean.
Fitness center was nice and opened 24 hours.
Bed was comfortable but would recommend turning the mattress because everyone sleeps on the night stand side.
Employees very helpful and nice.
January 29, 2014
Rated 4 out of 5 by nycwriter great hotel to get work done
The desk was good, my room had a nice view, the wifi worked, the gym was great and the lobby Starbucks sold strong coffee.
April 19, 2014
Rated 5 out of 5 by FredW58 Another great Stay!
We had a wonderful time and a Great stay. This Hotel is one of my Boston favorites. Great location, Club lounge was superb, great continental breakfast-overall an A stay. The only negative was we really missed the hot tub that used to be near the pool-hope you bring that back. Thanks.
September 19, 2012
Rated 5 out of 5 by DCMF55 Well maintained and great location.
The Sheraton staff throughout our 4 day stay made us feel very welcomed. All of the facilitys from the rooms to the pool area were were very well maintained. CLEAN! Great location. Easy acces through the Sky mall to everything. Conference location, all in one package, none better.
October 29, 2013
Rated 5 out of 5 by Mike3364 They get it....
Alex checked me in...like a pro. Recognized the status, welcomed me, and made me feel like the hotel had been waiting for me.
Upgraded to a Executive Club and didn't have to ask....no small feat lately.
Club Lounge was well stocked and nice.
A great experience....thank you!
December 10, 2013
Rated 4 out of 5 by PJCRR Boston Marathon weekend
This hotel has an excellent location for both runners and spectators here for the Boston Marathon.
April 23, 2014
Rated 3 out of 5 by disappointednupset Rude Staff
The valet was so rude, the bell hop man was also rude. He did not smile and when we left our nags he just brought us the cart and we loaded our 5 bags ourselves. When we returned to get the bags once again, unloaded ourselves. he didn't even flinch to offer help. Terrible service!
September 7, 2013
Rated 4 out of 5 by brenda22 Queen
No complaints, except having more people to check in at the reception desk.
April 26, 2014
Rated 2 out of 5 by Jessica11 This Hotel needs work
The bed in room was comfy but the wall was so thin you could here the people next to you, also waiting for the elevator's was a nightmare. Some of the staff was friendly. The pool was cold and no hot tub.
March 24, 2014
Rated 4 out of 5 by CMorgan Great time, needs met
The hotel staff was very helpful with making our stay so wonderful. They were always a phone call away and very helpful with navigating the town. We had a great time in Boston and never once had to worry about our room. We used the pool everyday and the room service was delicious.
July 10, 2012