Rated 3 out of 5 by Kelljello Great location
Great location but not great service. When I used the hotel hairdryer, the power went out in the bathroom and hallway. I called and they said they would send someone right away. I never saw anyone and they did not send anyone.
November 26, 2012
Rated 4 out of 5 by David5151 Great Hotel
I love the central location, the atmosphere of the lobby was alive with activity and people.
Was great!! Hotel was spotless. Staff was very helpful and friendly.
On the down side my bathroom sink was extremely slow to drain.
December 4, 2012
Rated 4 out of 5 by Sherri19 Small bathrooms
The bathrooms were very tiny. The door to the bathroom was narrow and the threshold up into the bathroom is a trip hazard. There are no refrigerators in the room which was disappointing. Otherwise, the beds were comfortable.
August 21, 2012
Rated 5 out of 5 by gro2oj Great place to stay!
The hotel was beautiful. It was close to the conference center as well as numerous restaurants. The staff was WONDERFUL. They gave us recommendations for restaurants multiple times and each time, it was a great suggestion.
October 30, 2012
Rated 5 out of 5 by littlebell Perfect location in the city
My husband and I stayed at this hotel a year ago on our first visit to Boston. We wanted to spend more time in the city so we returned this year. The hotel is lovely and the staff are very professional but friendly.
September 11, 2013
Rated 3 out of 5 by Colonel2279 Non spg recognition
Reservations confirmed club level, river view but no effort was made to accommodate. Did not receive morning newspaper which should be part of SPG benefits. Staff should be coached regarding SPG loyalty program benefits.
October 8, 2012
Rated 4 out of 5 by stevio Nice hotel, good location
We spent a weekend in Boston, and a friend booked us in at the Sheraton. Very pleasant staff, nice big and clean room, and a great location in Back Bay, close to everything we wanted to do. Would stay here again.
September 14, 2013
Rated 5 out of 5 by Sbalija This hotel is for an executive stay
As soon as I stepped in to this hotel I felt the elegance of an executive reception. No wonder the events happened during my stay were astonishing everlasting memories. The memorabilia from Sheraton are sweetest of all.
November 6, 2012
Rated 5 out of 5 by NeeEnglander Good Location
This hotel is located in the heart of Back Bay and the T is located at the Prudential which makes it very convenient. Just make sure their elevators are working, got stuck in one...not a pleasant experience!
September 27, 2013
Rated 5 out of 5 by NHgirl My new choice of hotel for Boston visits.
Customer service is the name of the game at this hotel. And the room was clean and comfortable. I was in town for a business event at Fenway and the location was perfect! Lots of places to go after the game too.
August 31, 2013
Rated 4 out of 5 by MET999 Room was a little small
We stayed in a queen bed room. It could have been a little bigger but met our needs. Disappointed their was no refrigerator.
Concierge Ellen was fabulous. Helped us with
dinner reservations, parking, directions, etc.
October 11, 2012
Rated 4 out of 5 by Louis43 Hotel in great location
Guys weekend to see a Sox game, hang out and see some sites and the Sheraton location was a perfect place for all that. Plus a junior suite was a good addition to have a place for us to gather and talk.
September 30, 2013
Rated 5 out of 5 by bkm425 Great Hotel in the Heart of Everything
You can't ask for a better meeting/hotel combination that the Sheraton Boston and the Hynes Convention Center. Convenience, value, dining experience, its all here. Stay and you won't regret it!
October 24, 2013
Rated 2 out of 5 by sue13 Customer Satisfaction v. Making a Quick Buck
In my recent stay at your hotel, I paid the additional money for wifi access. I was there on business and had a rather sizable amount of work to do. I was very disappointed to learn that the wifi I was paying for was only available in my guest room. The trade show I was attending took place largely in the ballroom, so I needed to gain access to the locked wifi in that area of the hotel. When I approached the concierge, she was icy at best and said I would need to speak with someone at the registration desk. I patiently waited in the registration line for twenty minutes, and when I finally was able to speak with someone, he stated that I couldn't gain access to the wifi (despite my offer to pay an additional fee) because the trade show organizers hadn't purchased it. He suggested I speak with the hotel's event coordinator - however that person wouldn't be back in the office until after the trade show was over. I am deeply disappointed in your hotel's policy and weak customer service. I have suggested that the event move to another, more customer-centric venue in the future.
September 10, 2012
Rated 5 out of 5 by Frank4400 location
daughter at Berklee for theater intensive camp. spent ten beautiful days in Boston. Centrally located for my needs. concierge was extremely helpful. i believe her name was Lisa and she should be recognized
August 28, 2013
Rated 4 out of 5 by Amit1 Boston Sheraton hotel was good
The location of this hotel is excellent and is connected to mall and convention center which is really good for those who are planning to attend conference in Haynes Convention Center. Staff is very supportive.
December 3, 2012
Rated 3 out of 5 by richrichrich Pool Water
I was surprised the pool was so cool. IThe water should have been heated to a proper swim temperature.
December 29, 2013
Rated 4 out of 5 by roadknitter Great location to see Boston
The hotel staff was very helpful. We needed an extra bed and it arrived quickly and was set up in a couple of minutes. Great place to stay, just don't park there. $39 a day is too expensive for parking.
September 1, 2013
Rated 5 out of 5 by Jakee Nice Hotel
The room was rather large and clean with a great view of the Charles River and Cambridge. The bathroom was somewhat small, but my stay was short. The staff were all very friendly. I would stay there again.
August 16, 2012
Rated 4 out of 5 by fiveav Amazing Customer Service
The customer service at this hotel is really commendable. Especially Christine at Front desk. We initially got a smoky room and she promptly moved us into a better room, with a view.
October 28, 2013
Rated 4 out of 5 by Newmex Nice Suite
Everything was nice and appropriate. Suite was large and comfortable. Bathroom was standard, but a bit small. Closet was very small and filled with Ironing board, iron, safe, that took up a lot of space.
September 20, 2012
Rated 4 out of 5 by Renson Great Location
Was in Boston for a conference, and this hotel is perfectly situated in Boston to enjoy the city. Everything you would need is in the Sheraton and the adjoining mall as well.
November 4, 2013
Rated 5 out of 5 by Jud28 Great room, location & Staff
Everything was spotless, staff exceeded going out of way to make our stay very enjoyable. The location was idea to make our stay easy to get around the city, by foot, taxi or subway.
October 19, 2013
Rated 5 out of 5 by Aml1 Excellent stay except for parking rates
Our room had a gorgeous view of the city. Everything was excellent except for the outrageous parking rates of $39 overnight. The hotel should offer a discount for those who are staying in the hotel.
August 17, 2012
Rated 3 out of 5 by Hurlz Rooms need updating
I upgraded to a deluxe roof for an additional $20 per night. I was not impressed with the room. The bathroom had pink tiles like many old homes have. I think the $20 up charge was sort of a sham.
February 16, 2012
Rated 3 out of 5 by DisappointedinBoston So many things need improving...
Bathroom needed updating, elevators were broken so lines were long, parking charge was excessive and vehicle return was chaotic.
Room was just average and definitely not worth the points I used.
May 30, 2012
Rated 1 out of 5 by Smith38 Very small room
Room they gave me was extremely small. Had to beg for a king, which they finally gave me a queen. Had my spouse with me but they really did not seem to care. At 250 a night, big rip off.
September 1, 2013
Rated 4 out of 5 by RLHSFO71 Great Business Hotel
This Sheraton was great... The hotel was in good shape, the staff were professional and helpful and they recognize SPG elite travelers very well. I'll stay here again next time I'm in Boston.
February 10, 2012
Rated 3 out of 5 by spgcamden maintenance
once again i had a negative experience at this hotel...had to move rooms after the second day as their was a maintenance issue that closed main tower..seems there is always a problem here....
January 9, 2012
Rated 5 out of 5 by Chercher Wonderful
The room was fantastic,the bed really comfortable.the hotel was centrally located which made things accessible . The staff were very helpful and friendly Had a great visit . Thank you !
August 28, 2013