Rated 5 out of 5 by Mike3364 They get it....
Alex checked me in...like a pro. Recognized the status, welcomed me, and made me feel like the hotel had been waiting for me.
Upgraded to a Executive Club and didn't have to ask....no small feat lately.
Club Lounge was well stocked and nice.
A great experience....thank you!
December 10, 2013
Rated 5 out of 5 by jack7490 Appreciated upgrade
Really appreciated the upgrade to a suite. After client visit, it was very nice to visit with family and enjoy Mike's Pastry dessert watching the skyline. Hotel staff was helpful and we really enjoyed our stay.
Won't eat breakfast in hotel restaurant again because coffee was undrinkable and prices were absurdly high.
December 23, 2012
Rated 4 out of 5 by ddanm NM
Exceptional hotel. Our room was magnificent with a view and it was large. It is close to everything including restaurants and shopping. The staff is friendly, courteous and professional.
Kudos to the general manager who obviously supervises a superior program and obtains only the best from his personnel.
October 19, 2013
Rated 4 out of 5 by 312J No more in-room Movies
Happy with stay overall, but disappointed that there are no longer movie rentals in-room! I guess I was only person silly enough to pay $15 to rent a movie? I loved that feature especially since regular TV stinks! First the mini bar, now the movies, what's next??
December 16, 2013
Rated 2 out of 5 by SNerd The worst experience in Sheraton
I was trying to talk with necessary people about my mis-booking at the hotel, the answer was nothing that they can do. I will try contacting hotel once more but not hoping anything will happen.
Also there were a lot of mistakes in the service, communication was bad, there was even no shampoo/body wash when arrived.
November 27, 2012
Rated 1 out of 5 by TAD21 Terrible experience for families with young children
- Room not ready for children despite pre requests, a temporary crib arrived 2 hours after check in (at 11pm) despite multiple calls to guest services. This was after a 6 hour transatlantic flight, exhausting.
- Never enough people on reception, 12 desks and never more than 2 people maning them, long lines and waits to get anything done or see anyone.
- Receptionists rude and surly (most of time). Did not look to solve problems, i.e. no adaptors in reception OR shop, it was MY problem. A kind guest stepped in at the end to help out...
- 30mins to get car in the morning from valet, nightmare when you have young kids
- You have to pay for internet, daily rate only available and per device....
- No BBC news on TV, can't be considered a business hotel without
Overall a big conference factory floor with no or little personal attention to guests needs. Well overpriced for such poor quality of service, go to a motel you'll save yourself or your company a lot of time and money.
June 11, 2012
Rated 4 out of 5 by Johnnygull57 Fix the bathroom please
Hi, overall the room was fine, but the bathroom, beyond being really small, needs some repair work. Looks like the room above it had a big flood and the damage to the wall above the toilet is very obvious. Ceiling's a mess as is the wall paper where it meets the ceiling. Really unnecessary for a major hotel chain.
October 23, 2012
Rated 4 out of 5 by Rene08 A little outdated, but good location
Hotel looks a bit outdated once you get into the rooms. The location is very convenient. The gym section of the website needs to be updated. There are no barbells, only dumbbells. The staff maybe should be informed on how to describe this to guests better... no one could answer my question effectively.
October 4, 2013
Rated 5 out of 5 by Realtyadv A Favorite
Living an hour away, makes a couple nights in Boston a regular treat. We try many hotels, but end up back at this location semi regularly for its service and location. It is particularly great for the colder weather months when you can get anything you need without ever putting on a coat.
November 11, 2013
Rated 4 out of 5 by cngr1 my christmas visit
Love the plave and the location, O just had a problem with the room,i.e., the TV. It could never be fixed adequately to operate perfectly. It didn't spoil my stay, but it was an unexpected nuisance, and something i do no expect from your brand.
December 23, 2013
Rated 4 out of 5 by NewEnglandTour Recommendation
We stayed in this hotel for 2 days during our New-England-Tour. The room was nice & clean and the view spectacular!
It's in the middle of the City - the Trolley stops in front of the hotel --> very good for tourists.
The food was delicious.
Just one little criticism: it was very cold in the lobby (air-con)
September 13, 2012
Rated 4 out of 5 by Robin42 A little disappointed w room
Staff and service was wonderful at hotel. I was disappointed with room on north tower. As a star wood preferred floor it was nothing to write home about. Tower is old. Our bathroom had peeling paint from ceiling and vent in bathroom was filthy. Never cleaned. Just not what I expect when I stay at Sheraton
September 3, 2012
Rated 5 out of 5 by Susan66 Most everything was fine
Everything was wonderful-service, room. However, I would like to make one suggestion, even though I opted for the green approach to my linens a couple of days, I would have appreciated that someone remove dirty glasses that were in the room. Otherwise I had no complaints. The staff was wonderful as well.
October 11, 2012
Rated 3 out of 5 by ChouChou Check-in
I was mortified when the room I was given already had guest luggage in there.
What a breach of security.
3 room keys were given me #1642 which was already occupied when we went in!!
Called the desk and a bellman met us at room #1242. Did not give me a very good feedling about security.
October 21, 2013
Rated 3 out of 5 by JayJac Needs process improvement...
My res said 'plez have rollaway in room for VERY late arrival' since we have a young child. Res agent said they'd note it on the res...
I called from car 2 hours prior to 12:30AM arrival and asked 'plez have rollaway in room for VERY late arrival'. They said they'd handle.
When I arrived, desk clerk said rollaway was IN THE ROOM. Wife went to room while I parked the car and called me from the room and, guess what? NO ROLLAWAY IN ROOM!!! Had to wait 20 min. #Now you can see why we want rollaway in room for young child after 6 hour drive.# We rec'd 10,000 free SPG pts. 'for our troubles'.
Also, were told upon arrival that the club lounge had breakfast 'till 11am. Was 10am instead since it was Friday, not Saturday. #We rec'd free breakfast in restaurant, thank you.#
Since I didn't valet my car, I didn't have enter/exit privileges from pkg garage which I found out after-the-fact.
Really, free pts. and free breakfast wasn't the point, ...but thank you. That all helped alleviate 'things'.
July 24, 2012
Rated 3 out of 5 by Tony Get some new elevators!
The elevators in this hotel must have been installed during the first world war. They are unbelievably slow, so you're standing around for as long as 10 minutes waiting for an elevator. When it finally arrives, it is packed with 10+ people. This is simply unacceptable for a modern hotel.
October 11, 2013
Rated 5 out of 5 by DCMF55 Well maintained and great location.
The Sheraton staff throughout our 4 day stay made us feel very welcomed. All of the facilitys from the rooms to the pool area were were very well maintained. CLEAN! Great location. Easy acces through the Sky mall to everything. Conference location, all in one package, none better.
October 29, 2013
Rated 3 out of 5 by Locust Good facility
Usually great rooms and service. This time however the room had a odd smell, plaster over dry wall was peeling and area's of missin plaster. Mold on some area of old pink tiles in the shower
The living area of the room was great (except for the ordor), and the staff and common facility was great.
October 1, 2012
Rated 4 out of 5 by TXtraveller Nice Hotel - Good Ammenities - Staff not the friendliest
We came for a conference at the Hynes convention center. The hotel met our expectations for being an upper end hotel. Our only draw back was the front desk staff (not all but most of them).
The doormen, cleaning staff were friendly. The front desk staff (who get paid to be courteous) were not.
September 13, 2012
Rated 4 out of 5 by ekrub63 Meeting Attendee
Overall a decent hotel. Staff was very accommodating. Rooms a little on the small side (bathrooms very small). Great location attached to the Shops at Prudential and walking distance to many of the great Boston attractions. The GM is amazing and very visible.
November 21, 2013
Rated 4 out of 5 Great Location
Our room was a special rate, but it was not big enough for two people to use comfortably.
The young lady at the time of registering was very helpful in giving us a deal on the internet service, which I was very grateful. I will hope to get a good rate on a bigger room for our next trip.
August 29, 2013
Rated 2 out of 5 by KM12 Poor TV
The TV service in the room is very disappointing. While the set itself is a large flat screen the cable channels are low resolution stretched improperly on the screen. In addition the selection of cable channels is minimal, reception is poor, and there is no channel number mapping provided.
June 18, 2012
Rated 5 out of 5 by MarMac Sheraton Boston you are my home!! :)
From check in to check out and in between, the Sheraton Boston feels like home away from home! Location is perfect to get to everything. When checking in you are greeted with a smile and top notch service! The breaksfast staff are awesome and attentive!!! WE just love the Sheraton Boston!
December 5, 2012
Rated 2 out of 5 by Brett1752 Rooms need improvements
Stayed at Sheraton for 3 nights for business. The gym and facilities were nice and well maintained, however, the room I received was poor. The carpet was old, walls / wallpaper needed repair and the bathroom was very outdated. The club lounge was nice with a good view over Charles river.
December 5, 2012
Rated 4 out of 5 by kennywood Vacation guest
The valets out in front did a GREAT job 1000 cars!!! and they were the best. The ONLY thing that was a problem was the shower was nasty in the grout lines. Liked being attached to the Mall. I will stay here again. Was not not recognized as an SPG GOLD member.
November 15, 2013
Rated 3 out of 5 by disappointednupset Rude Staff
The valet was so rude, the bell hop man was also rude. He did not smile and when we left our nags he just brought us the cart and we loaded our 5 bags ourselves. When we returned to get the bags once again, unloaded ourselves. he didn't even flinch to offer help. Terrible service!
September 7, 2013
Rated 5 out of 5 by FredW58 Another great Stay!
We had a wonderful time and a Great stay. This Hotel is one of my Boston favorites. Great location, Club lounge was superb, great continental breakfast-overall an A stay. The only negative was we really missed the hot tub that used to be near the pool-hope you bring that back. Thanks.
September 19, 2012
Rated 5 out of 5 by Pete007 Working in Boston
The Sheraton Boston is a great hotel. The gym was large and the indoor pools was a pleasant surprise. The lobby bar was excellent and the staff were very professional. Sheraton got it right on this hotel. Great location also. Can walk to a lot of places and restaurants.
October 18, 2013
Rated 4 out of 5 by None5555555 Check out
The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly
January 18, 2014
Rated 5 out of 5 by charlene1356 great hotel
This is a great hotel. In a perfect location. staff is terrific.
January 27, 2014