Rated 4 out of 5 by lrkr Lovely place to stay
I stayed on the 28th floor with access to the Club Lounge. My room was very comfortable with lots of space. The Club Lounge offerings were excellent! Having the mall right there was great along with the MTA stop for getting out and about. My only negative would be the bathroom - the room is so small that the door barely opens 90 degrees as it bumps into the tub.
March 11, 2013
Rated 5 out of 5 by Lildom Should tell people there is $85.00 in taxes per night.
This hotel was great. I didn't know about the $46.00 a night for valet, and the $ 84.00 a night for ALL the taxes.Being from New Jersey and never been to Boston ,we didn't .I would have liked to have been told when I booked it, we were there for a college tour.
Thank you for your time.
Everything was beautiful In the room and it was a great time in Boston.
November 11, 2013
Rated 5 out of 5 by lojack Boston in May
I have no problems with the hotel.
Not having a good night of sleep is my problem. Not the hotels.
Good service. Very clean room and quite comfortable.
May 11, 2014
Rated 3 out of 5 by Laura68 Elevators are very frustrating!
I was surprised at how extremely slow the elevators were. There was always a long wait and then most elevators that arrived were packed with people.
I was also disappointed by the very small bathrooms. It was accentuated by the low ceilings and lack of fan.
The staff was very professional and friendly, but I would most likely not choose to stay again.
December 16, 2013
Rated 5 out of 5 by TS618 Great room with a view
I enjoyed my stay very much at the Sheraton except for one thing. I couldn't figure out how to watch a different channel than what was programmed when the TV was turned on. It was only the SPG channel going on and on and it never stopped. Otherwise, it was great. :)
April 14, 2014
Rated 5 out of 5 by Matamoros10 This hotel has an excellent staff.
From the moment we arrive to when we left, the hotel staff was extremlely friendly and accomadating. The front desk personnel were so welcoming,that it made one feel that evrything about the stay was going to be great, and it was.When we had a problem with the TV in our room, a technician arrived within five minutes of our call.
We will definetly return.
December 13, 2012
Rated 3 out of 5 by TDForty Hotel has good location
Sheraton Boston is centrally located so it is easy to get around Boston either by walking or public transportation. Room had great view but was small, with limited closet space.
May 6, 2014
Rated 4 out of 5 by eddieG Thanksgiving "Turkey"
Returning to our room Thanksgiving night to find the bed still unmade, used wet towels still in the uncleaned bathroom was not what we're used to at a Starwoods property.
Best Guest Services could do is send up some towels.
Housekeeping did knock on the door around 8:30 AM Thursday morning while we werestill getting ready but apparently never came back.
November 30, 2012
Rated 5 out of 5 by Holyman Excellent Convention Site
I was at the Sheraton for an academic convention. Food was provided by an outside kosher caterer, which was excellent and well coordinated with hotel staff.
My ONE and only complaint: I like to exercise late at night and the pool and fitness center are closed from 11 PM to 5 AM, I would have liked it to be open until 1 AM or so, or even 24 hours.
December 22, 2013
Rated 5 out of 5 by Helenhmr Distraught Traveler Review
I am from Boston and live in California. My Sister recently passed away and Carly at SPG check in was so accomodating when I changed rooms - she knew I was upset and went out of her way to take care of me. She even called my room to make sure I was satisfied with the switch, I can stay anywhere in Boston and I always keep coming back to the Sheraton!!
September 19, 2012
Rated 5 out of 5 by heajayjr Great location, friendly staff, OK beds
Great location!! That was the highlight of this hotel stay. The staff was friendly and responsive, although it took cleaning staff three days to remove the dirty room service dishes from the floor outside the door across the hall. The room and facilities were clean, otherwise. I found the bed too soft, but that's personal preference. Great hotel!
December 9, 2013
Rated 2 out of 5 by BGSB Noisy. Impolite staff.
Location is good. Lively neighborhood, shopping & restaurants.
I have to stay here often, due to my company policy/rate agreements - it's a block space hotel for us, not much choice.
Very busy and noisy due to convention center proximity and frequent events (think Animie convention attendees in all their comic character outfits glory going up and down the elevators).
Staff is indifferent and not very considerate. As a Gold member on the verge of Platinum, get no consideration for upgrades. Generally cold front desk - it's ok to smile once in a while.
Once was checked into an already occupied room! Scary for the people and me when I walked into my room at 11:30pm, to find others sleeping there.
No in-room dining as of Mar 2014, due to construction, it is closed.
Rooms are inconsistent in size & amenities, some times there is only one towel, and bare minimum toiletries. Other times, had soiled towels. Housekeeping is very bad. Though they do send stuff over promptly when you call.
March 22, 2014
Rated 3 out of 5 by inbounder13 Convenient
It's a convenient location for conferences and the staff is friendly and helpful, but the rooms are a bit outdated and the cleanliness could be improved upon. I had spots of mold in my bathroom, which isn't very professional, in addition to being a health concern. I don't mind that it's slightly outdated, but at least scrub your bathrooms of mold.
August 26, 2013
Rated 4 out of 5 by Jennat This hotel is in the perfect place.
If you love to shop and eat, this is the perfect place to stay. It's just a block away from Newberry Street which is great for shopping and dining amongst other things.
May 5, 2014
Rated 5 out of 5 by epharma Excellent stay-loved pet friendly experience
Had plans to visit Boston and extended stay when Hurricane Sandy hit us in Central Jersey and we wanted to get away from no power, no water, no heat. Was great that we could bring our dog. Staff was friendly. Hotel location perfect for Boston Conservatory and Berklee and Northeastern Univ. --not to mention Newbury Street shops and PRU and Copley.
November 7, 2012
Rated 5 out of 5 by cerberus63 Once again, enjoyed my stay
I have been traveling more often on weekend getaways with my wife. I truly enjoy the Sheraton Boston. This was my third time there. I had a great room with a terrific view. It's close to great shopping and world class restaurants. The service at the hotel is excellent. I will definitely stay here again when travelling to Boston
February 10, 2014
Rated 5 out of 5 by MarMac Always the best! Home away from Home!
A wonderful place to stay in Boston..Why? Because it is just like being at home! You are welcomed with a smiling eager to please face! From check in to check out you feel special and they accommodate you as you ask. Stay at the Sheraton Boston, it is central to everything and its like being at home - very comfortable stay and attentive staff!
September 24, 2013
Rated 5 out of 5 by BostonRunner Like a winter resort in the heart of Boston
Tired of the cold weather? How about being able to shop, go to theater, travel throughout downtown Boston, great restaurants and shops and never have to to outside? The Sheraton "campus" provides all that and rooms with great views of Boston, the Charles River, over into Cambridge. On a clear day you can see the mountains to the west.
January 20, 2014
Rated 5 out of 5 by MM42 Top Location
Had a great time, Fenway and Boyleston !
May 19, 2014
Rated 4 out of 5 by SandyNP Great amenities
Outstanding facilities for the fitness-conscious customer - excellent workout equipment and a pool that provides comfort and workout capabilities. With easy access to the mall, there are lots of opportunities for last-minute shopping excursions.
April 15, 2014
Rated 4 out of 5 by TomC Overall good stay... but 1 complaint
My only complaint. The parking was too expensive. Your hotel does not validate the parking, so we paid the higher rate than the retail customers that park in the same lot. I found a parking lot next door with the same options for half the price. I would think that you would at least validate the parking for the patrons staying in your hotel?
September 26, 2012
Rated 4 out of 5 by LT1234 Great Location
Hotel is convenient to shopping, restaurants, the Christian Science Church, and historic sites.
May 13, 2014
Rated 4 out of 5 by Mike1318 Hotel was ok, staff polite, some issues
Hotel was nice, bathrooms very small, my room was not cleaned 2 days in a row and the beds were not made when I originally got there, TV was unplugged so I moved the dresser to plug it in and dust and garbage behind the dresser kind of bad. Hotel Staff was very helpful and polite. Be prepared to pay big city prices for any food or drinks.
September 12, 2012
Rated 4 out of 5 by okay2 okay
no comments, but location is fine
May 18, 2014
Rated 4 out of 5 by john Great stay with minor Flaws
All in all the stay was great. Minor details need to be improved! Hallway getting to the room smelled musty and like body oder. The elevators did not work well and were very slow. The workout room needs more space and better equipment( weights and weight machines). And finally valet parking is extremely expensive (1/4 of the room fee).
August 21, 2013
Rated 5 out of 5 by Bluejay65 Review
Have stayed here before, and experienced the same excellence this time
May 14, 2014
Rated 5 out of 5 by britelite61 The only place to stay in Boston!
From the moment I walked in the door, I was treated like I was special. Every single service provider greeted me like I was important. The location cannot be beat. Walking distance to nearly everything including the T for those places not quite walking distance.
April 3, 2014
Rated 5 out of 5 by flatif Best time in Boston
The hotel is great in terms on location and service. Every thing is in walking distance. Had best of my time there. The staff is 5 star and that makes staying there much more pleasant.
April 27, 2014
Rated 4 out of 5 by dontparkhere parking
I have stayed in just about every brand of Hotel all over the US and abroad and have NEVER paid so much for parking! I was not told the price or options when I arrived or I would have self parked! Also the 2 times I tried to get my car it took over 20 -30 minutes because there was not anyone working! I will Never stay there again!!!
October 3, 2012
Rated 5 out of 5 by PhilG23 My hotel of choice when in Boston
A quick subway ride to just about any place you'd want to visit in Boston.
The hotel was clean. My room provided a great view of the Charles River, MIT, Harvard and even Fenway Park.
Greeted by friendly staff, check-in/out was a breeze. The bartenders in the lounge were equally as friendly.
I would recommend the Sheraton Boston.
September 9, 2013