Rated 3 out of 5 by Familytrvlr Family vacationer
Upon arrival we were unable to get the view room that we requested we could only get the city view, the lady on the phone from the hotel was rude and we ended up being helped by a manager who thought it would be best to keep our room and have access to the club lounge, well with kids the club lounge isn't inviting. Never a place to sit, lots of uptight business customers, and we usually got a few things and went back to our room. The evening access doesn’t allow kids. The weekend is better with kids in this hotel. I asked concierge for suggestions as we had never been to Boston and Out of everything Boston has to offer they said the mall and the children’s museum. Nothing about the red socks, the freedom trail, so they need some education on there home city. The pool tile is very slippery; they had signs up for wet floor but nothing for how slippery it was. I was walking by and about slipped. We put towels surrounding the pool area so our kids wouldn't slip. We saw several other people almost slip and fall. When cleaning up the towels we placed down, another family asked if we could leave them as their son almost fell trying to stand up.
June 19, 2012
Rated 5 out of 5 by JH24 Boston Sheraton
The hotel was clean and provided everything needed. The location was convenient and the staff was helpful and friendly. I would stay here again.
October 3, 2012
Rated 4 out of 5 by MCCBoston Great location!
Great location, especially in winter. But, room could have been a bit larger.
January 22, 2014
Rated 2 out of 5 by Ali24 too expensive for under average service
Too expensive for under average service
small / old room,
not friendly staff on reception
good concierge service, nice sport facilities
September 16, 2013
Rated 3 out of 5 by richrichrich Pool Water
I was surprised the pool was so cool. IThe water should have been heated to a proper swim temperature.
December 29, 2013
Rated 5 out of 5 by charlene1356 great hotel
This is a great hotel. In a perfect location. staff is terrific.
January 27, 2014
Rated 5 out of 5 by quincy Tim
Great facilities, great view, graet staff, and great location! This is the hotel we always try to stay at when we are visiting Boston.
October 25, 2012
Rated 5 out of 5 by PeterBa The staff here are wonderful
We were booked into a King room. The hotel had no more kings available, so they upgraded us to a 1 bedroom suite, which was wonderful.
June 28, 2012
Rated 2 out of 5 by Harbock Overall Review
Front Desk was undermanned upon arrival.
Room very small.
Food selection in lobby restaurant poor.
Service and Cleanliness very good
September 12, 2012
Rated 5 out of 5 by PCTraveler51 Exceptional staff & Customer service
The front desk staff was very helpful. I want to be sure they are recognized as I think they provided exceptional customer service.
October 22, 2012
Rated 4 out of 5 by EDan Follow up needs improvement
Upon checking into the hotel, we immediately called down for extra towels.
Expect better service as a SPG member.
December 19, 2012
Rated 4 out of 5 by BMM250 This hotel is great for convetions
Great meeting space with great flow and covienient to the Hynes Center
January 16, 2014
Rated 4 out of 5 by atlashrggd My first Sheraton Stay Ever
very nice hotel. Location, location, location. Great room on 6th floor North Tower. Staff is very nice. I'll stay here again.
December 30, 2012
Rated 4 out of 5 by Wavey Sheraton in May
Both the appetizers in the evening and breakfast in the morning in the Club Room were excellent. The staff was very helpful.
May 8, 2012
Rated 5 out of 5 by MatthewF23 Superb hotel, location, cleanliness and elegance
The heading says it all. Quite possibly this is the most elegant Sheraton property at which I've had the pleasure to lodge.
October 29, 2012
Rated 4 out of 5 by FrequentTraveler13 Comfortable Boston Hotel
I enjoyed staying at this hotel. The staff was very helpful and the hotel was beautiful. I immensely enjoyed my stay here.
March 20, 2013
Rated 5 out of 5 by SBL24 Convenience....meetings at the Pru!
Hotel is connected to the Pru...fabulous for meetings and convenience and weather. Shipping is great..staff is wonderful.
August 28, 2012
Rated 5 out of 5 by mrslj this hotel is perfect
this was just perfect - everything from the room with a river view to the side bar dining, to the lobby - just perfect
October 17, 2012
Rated 4 out of 5 by dillydog Dillydog
good location for visiting my clients - clean rooms of a good size. V.nice staff who are always there to help.
October 22, 2013
Rated 3 out of 5 by JAC2013 Could use an update
The hotel was fine and I would stay there again. It could use a bit of an update. But it is a good back bay option.
August 23, 2013
Rated 5 out of 5 by River23 Facilities and services provided the hotel were outstanding.
This was our first visit to Boston. The hotel service and facilities made our visit very successful and enjoyable.
September 8, 2013
Rated 3 out of 5 by MaryColorado Bumpy stay
Have stayed here several times due to the great location and pool/fitness facilities, but this stay was a bumpy one.
When we checked in, the room we were given was unsuitable - bathtub enamel was cracked with shards around the drain. Staying with little kids, so really unsuitable. Management basically suggested we suck it up and offered a bath mat to cover the drain - which didn't work. Then said they could move us in a few hours - which they did - to a room that was occupied by someone else.! We inserted our key in the door, opened it and voila - there was a room that was clearly occupied! Bit of a security issue. When I went down to the front desk and spoke to the manager Justin, he offered some extra free points and then said said, "Well, you ARE staying on points," which we were, as if that is an excuse for substandard accommodations and service. I thought redemption of points was a reward and a bonus for loyalty to a hotel chain.
This is a nice hotel - but the service this past stay was lacking, and management needs a refresher course on the art of hospitality. Yes, they were full that weekend, but that's no excuse for poor or rude service.And fix that bathtub!
April 27, 2012
Rated 4 out of 5 by Fred28 Location great; but expensive
single room cramped. lovely view of a brick wall. location of hotel is great. Wi-fi should be free not $10 per day.
November 6, 2012
Rated 5 out of 5 by Boo33 Comfortable bed, great room
Excellent room! We had a corner room with a view of the city from every angle. The staff was helpful and friendly.
September 24, 2012
Rated 4 out of 5 by Dangster Great Features and Staff
Good price point and features. Staff was excellent overall. Location is ideal for any traveler. Can't say more.
September 3, 2013
Rated 5 out of 5 by AM283 Great place to stay in Bostin, MA
If ever in Boston again- for business or pleasure, I'd definitely try to book a room at the Sheraton
November 11, 2013
Rated 5 out of 5 by txvacationer Hotel Visit Boston
One item that we noticed was that the Club Room could not cater for the amount of people that had access to it.
October 11, 2012
Rated 5 out of 5 by Jennifer13 The location was great,
The rooms were very love and we'll maintained. I will be returning for graduation in May 2014.
November 26, 2013
Rated 4 out of 5 by Greenlady31 Another Great Stay
Stayed there this past weekend. Another great stay!! The hotel staff was wonderful!
December 16, 2013
Rated 5 out of 5 by travjenkins80 Great Hotel minus the in room bathroom
The bathroom in the room was outdated and the paint was peeling from the tub, but everything else was great.
October 10, 2012