Sheraton Boston Hotel

  • 39 Dalton Street
  • Boston,
  • Massachusetts
  • 02199
  • USA
  • Landkarte

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Rated 4 out of 5 by 804 reviewers.
Rated 5 out of 5 by This hotel is close to Hynes and lovely Gym was top notch, staff was very helpful, my only issue was that they didn't have room service because the restaurant is undergoing renovations. March 7, 2014
Rated 5 out of 5 by Quite nice I stayed overnight in a river view, queen bed room. It was on the small side, but sufficient. The closet was very large. Everything was clean and crisp! August 30, 2012
Rated 4 out of 5 by facilities needs improvement I was frozen in the room because of AC malfunction. Internet signal extremely weak. you have to move your laptop near the door to brows the internet. July 5, 2012
Rated 5 out of 5 by not one single disappointment! super courteous staff, loved the understated sophisticated rooms, bed was super comfy, pool area is top notch! we will definitely stay again! March 10, 2014
Rated 4 out of 5 by Amenities: Excellent, Service: Inconsistent I stayed at the Sheraton Boston Hotel while attending a conference. The amenities were excellent! Room was spacious, comfortable, and quiet. Exercise facilities, shopping, dining all exist within hotel and others are within close proximity. Regarding customer service: Desk staffing seemed somewhat inconsistent with their support and information given. Upon check in I was given information pertaining to the conference I was attending, however a few other members of our group (who checked in at a different time) were not given information about the conference. We had all registered for our lodging through the conference website. I was informed that internet access was covered under the conference rate others in the group were not, there was an option to decline housekeeping services in exchange for a meal voucher, I was not informed of this exchange. Desk staff were polite and helpful towards me, however in observing other customers' interactions, I noted less than polite exchanges. One customer requested a printed quote of the cost of her rooms as there had been some confusion and the rates had changed between the time of her registration and check-in. Desk staff repeatedly told the woman they could not provide this to her and insisted that she should contact Reservations to obtain the quote. I believe the manager on staff should have provided this to her or called Reservations on her behalf. Waits to speak with desk staff were often moderately long 10 - 15 minutes due to volume of traffic. August 1, 2014
Rated 3 out of 5 by Family vacationer Upon arrival we were unable to get the view room that we requested we could only get the city view, the lady on the phone from the hotel was rude and we ended up being helped by a manager who thought it would be best to keep our room and have access to the club lounge, well with kids the club lounge isn't inviting. Never a place to sit, lots of uptight business customers, and we usually got a few things and went back to our room. The evening access doesn’t allow kids. The weekend is better with kids in this hotel. I asked concierge for suggestions as we had never been to Boston and Out of everything Boston has to offer they said the mall and the children’s museum. Nothing about the red socks, the freedom trail, so they need some education on there home city. The pool tile is very slippery; they had signs up for wet floor but nothing for how slippery it was. I was walking by and about slipped. We put towels surrounding the pool area so our kids wouldn't slip. We saw several other people almost slip and fall. When cleaning up the towels we placed down, another family asked if we could leave them as their son almost fell trying to stand up. June 19, 2012
Rated 5 out of 5 by Hotel does a greta job for the Marathon Runners I have stayed many years and booked through Marathon Tours. We are always welcomed and the entire staff does a great job. April 24, 2014
Rated 5 out of 5 by loved the upgrade I was fortunate to get an upgrade to suite on the 29th floor. I had a lovely view of the Charles River, and could even see the lights of Fenway. October 27, 2013
Rated 5 out of 5 by Boston Sheraton The hotel was clean and provided everything needed. The location was convenient and the staff was helpful and friendly. I would stay here again. October 3, 2012
Rated 4 out of 5 by great hotel to get work done The desk was good, my room had a nice view, the wifi worked, the gym was great and the lobby Starbucks sold strong coffee. April 19, 2014
Rated 5 out of 5 by Outstanding staff Concierge enabled me to have access to the Executive Club Lounge. Was able to focus and later present important information in a timely manner. November 11, 2013
Rated 3 out of 5 by Meh Room was very small and had a damp smell. Saw other rooms people paid same amount for and was not comparable. May 9, 2014
Rated 5 out of 5 by great proximity to Fenway Park We like this hotel because of it's proximity to Fenway Park, the river, and small shops and restaurants. It's always a pleasure to stay there. October 28, 2013
Rated 2 out of 5 by Extremely ordinary And extraordinarily overpriced. June 23, 2014
Rated 4 out of 5 by Conference My stay was very comfortable and the staff and facilities very good. Unfortunately, the conference was plagued with audio problems. March 3, 2014
Rated 2 out of 5 by too expensive for under average service Too expensive for under average service small / old room, not friendly staff on reception good concierge service, nice sport facilities September 16, 2013
Rated 5 out of 5 by New Years Eve Kudos to the staff for handling hundreds of people on New Years Eve. Amidst the craziness, they were calm, professional and friendly. January 2, 2014
Rated 4 out of 5 by Nice Hotel Staff was helpful. Room was nice except for the view of the brick building outside my window. I liked the location. April 14, 2014
Rated 4 out of 5 by Great Location Hotel is convenient to shopping, restaurants, the Christian Science Church, and historic sites. May 13, 2014
Rated 5 out of 5 by The staff here are wonderful We were booked into a King room. The hotel had no more kings available, so they upgraded us to a 1 bedroom suite, which was wonderful. June 28, 2012
Rated 5 out of 5 by Tim Great facilities, great view, graet staff, and great location! This is the hotel we always try to stay at when we are visiting Boston. October 25, 2012
Rated 3 out of 5 by Plumbing needs major update Toilets required 2-3 flushes every time. Shower knocked regularly. Water was hot to the point of scalding and was slow to adjust. February 10, 2014
Rated 2 out of 5 by This hotel has a great location Attached to the Hynes Convention center, and minutes from Newbury street, the hotel, once renovated, will be a great place to stay. January 15, 2014
Rated 2 out of 5 by Overall Review Front Desk was undermanned upon arrival. Room very small. Food selection in lobby restaurant poor. Service and Cleanliness very good September 12, 2012
Rated 5 out of 5 by Exceptional staff & Customer service The front desk staff was very helpful. I want to be sure they are recognized as I think they provided exceptional customer service. October 22, 2012
Rated 5 out of 5 by Thank You The Hotels hospitality was great and the accommodations where clean, comfortable and modern. My stay was fantastic Thank you February 28, 2014
Rated 4 out of 5 by Follow up needs improvement Upon checking into the hotel, we immediately called down for extra towels. None arrived. Expect better service as a SPG member. December 19, 2012
Rated 5 out of 5 by Great hotel. I was at Sheraton Boston for a conference and the accomodations were wonderful in every aspect. Very pleased! April 12, 2014
Rated 2 out of 5 by Worst room I've ever stayed in The room was noisy, the bathroom was super small. The pool was supposed to be heated, it was freezing cold!! April 13, 2014
Rated 4 out of 5 by My first Sheraton Stay Ever very nice hotel. Location, location, location. Great room on 6th floor North Tower. Staff is very nice. I'll stay here again. December 30, 2012
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