Rated 4 out of 5 by Dax64 Location
Very well situated in the city, the Sheraton Boston is close to shopping, good food and walking distance to Fenway Park.
Staff was very nice and a small error on my bill was quickly corrected.
I would go back if I ever visit Boston again.
August 21, 2014
Rated 5 out of 5 by CUSESOX One of the Best Hotels I have ever stayed at.
The staff was very accommodating and made my wife and I feel like royalty. From the Door man to the maids every single person was personable and professional. The front desk staff was very friendly and patient.
The hotel is ideally located and attached to the Prudential Center Mall. Great location and convenience. We will be staying here again without a doubt.
July 28, 2014
Rated 1 out of 5 by Andreakh Re-grout the bathroom in Room 636
Good day, I stayed at the Sheraton Boston in Room 636, 08.14-17.2014, while attending a conference.
Please consider re-grouting the bathroom in Room 636. There appears to be some type of mold/dirt where the tile meets the top of the tub, along the right corner and halfway down the top right side of the tub.
The appearance of the "black stuff" does not bode well for what is touted as a luxury hotel.
Thank you for the opportunity to share my comments.
August 18, 2014
Rated 2 out of 5 by Rm2502 Rm 2502
The bathroom didn't drain properly; so the entire bathroom floor was covered in water after each bath. I doubt this begun upon my arrival so why place a guest there? I couldn't return to the bathroom after a bath, and when dressed up because I'd be standing in water. I don't know how quickly the mess was cleaned up because I left the room each time I called for clean up but the hotel staff was quite polite.
August 18, 2014
Rated 5 out of 5 by Doreen25 Beautiful hotel
My family really enjoys staying in this hotel. The staff are very friendly and helpful. The location is great. The pool and fitness center are a good size. It is within walking distance to Fenway Park.
August 19, 2014
Rated 5 out of 5 by Isie Ms. I. Wills
I enjoyed my stay. The check-in was prompt, my room was ready when I arrived. The location was great and I will stay at this hotel if I visit this city again.
August 19, 2014
Rated 5 out of 5 by AJRSummer2014 Boston was Awesome
Sheraton Boston stay couldn't have been any nicer. Absolutely NO complaints - nothing but friendly, helpful experiences with all the staff ! Would stay again anytime & will recommend to others.
August 17, 2014
Rated 5 out of 5 by BeerCoffeePhotography Great Hotel in a Great Location
I had the privilege of staying at the Boston Sheraton for the last three months. The staff at this location is amazing and they truly value SPG members. I can not count the number of times they had fruit/ chocolate / etc. waiting for me when I walked into my room.
The hotel is located at the Prudential Center so it is connected to a lot of restaurants, bars, other hotels, etc. Plus, it is steps away from Newbury St.
Finally, the rooms are nice. They are your standard Sheraton rooms. However, the view from the higher floors of the hotel are amazing! The only thing to note is the bathrooms are on the smaller side but still manageable.
You wont go wrong staying at this hotel!
August 4, 2014
Rated 3 out of 5 by danmarino13 junior suit selection
you gave me a Christian Science overlooking side junior suite. But, I was a long staying guest, you could have giving me the other side overlooking much interesting things ,boston.
August 12, 2014
Rated 1 out of 5 by Andreakh Hellish Check-In Experience
Hi, I checked-in at the Sheraton in Boston, MA on Thursday (08.14.2014). I arrived at approx. 1:30pm and waited on a line for 20-30 minutes waiting to check-in. Admittedly, I attempted to check-in early. The room I reserved and partially paid for in advance was in the queue to be cleaned.
My reservationist, "Alex", checked-me in, and asked if I would not mind waiting until the room was cleaned. I agreed (because I arrived early), gave Alex my cell number, and was told I would receive a call when the room was ready. I decided to check-in my bag at the baggage desk while waiting for the call re: my room being ready.
At approx. 3:45pm, I returned to the check-in desk and asked what was the status of the room cleaning. I was told that some additional time would be needed to clean the block of rooms that was reserved for a convention that I planned to attend.
At approx. 6:15, I returned to the check-in desk and again asked what was the status of the room cleaning. This time I was told by a manager, Ryan "?", that still more time would be needed to clean the room. At approx. 6:20pm, I spoke to Ryan again, while Alex was present, and expressed displeasure at having to wait 3.5 hours for a room that should have been available at 3pm. The hotel had my reservation (and credit card number), and it knew I planned to arrive.
Ryan typed some information while at the check-in desk and found a room for me; although it needed to be cleaned because a duvet cover was missing from one of the double beds. I agreed to accept the room knowing that housekeeping needed additional time to place the duvet cover on the bed. Before Ryan gave me the room keys, I asked whether the room had Wi-Fi. Ryan confirmed that the room had Wi-Fi, at no cost.
After waiting approx. 30 minutes to pick-up my bag from the baggage desk, I arrived in the room which had a stellar view of the hvac system of a neighboring building. Ten minutes thereafter, I attempted to access the Internet via Wi-Fi. Without having success, I called guest services and requested assistance. The associate put me on hold while she tried to resolve my log-in issue. After being place on hold without any communication from the associate, I hung up and re-dialed guest services. The same associate answered the phone and she was able to transfer my call to another associate who told me to attempt to log-in again after 30 seconds. My subsequent attempt to log-in was successful.
And, as soon as I logged in, I received a call from the Sheraton (617.236.2000). The caller told me that my room was ready. I told the caller I was already in a room at the Sheraton hotel and asked what was the "new" room assignment? I asked because I wondered whether the "new" room had a view that differed from the neighboring building's HVAC system. The caller was not able to provide me with the "new" room number because doing so would be against hotel policy.
As a convention attendee and due to circumstances beyond my control, I need to stay at the Sheraton Boston (MA) through the weekend. At approx. $250/night, I am absolutely disgusted with the level of service provided thus far. And to add insult to my injury, while on the elevator riding up to my room, I overheard two other guests smile with glee about the food coupons and room discount they received from one of the customer service managers.
I can't seem to shake the aura of Charlie Brown. Stay tuned for the rest of my saga at the Sheraton Boston (MA)!
August 14, 2014
Rated 5 out of 5 by JSDSWSLaw Great Hotel
Very close to the convention center, amazing views of the city, and relaxing atmosphere.
August 12, 2014
Rated 3 out of 5 by Cooper12345 This hotel could use some improvements
We upgraded to a suite for an additional charge. It wasn't as expected and not like other room upgrades we have had. The TV in the main room did not work and the bathroom fixtures were tired. Valet parking was overpriced. We probably will not return here.
July 27, 2014
Rated 5 out of 5 by Katie67 I thought everything was perfect. It was quiet, I had a great view of the Charles River and the sailboats, everything was just right.
I would ask one thing - very small thing - and that is a lot of SHINE products are left in my room of which none of them I used. I left them there in the bathroom unopened. But what I don't understand - for all the give-away stuff - there wasn't a shower cap. Like I say, small matter but I left mine at home because I figured there wold be one in my room. They're only about $.50 - rather cheap which is why I don't understand why you don't provide them for us in our room - so I made do by using a plastic bag turned inside out and hair-pinned to my head. Seems an inconvenience. Just thought I'd mention it - next year, I'll bring my own.
July 29, 2014
Rated 5 out of 5 by maw1 Perfect Location for conference
Please, if you are thinking of renting a car to get around - DON"T. Everything you need is right at your foot tips and definitely within walking distance. There is an ample option of various types of entertainment, restaurants, Whole Food stores, healthy eating, and places to indulge, like the Chocolate Bar. The staff is most accommodating and there is a serene feeling of safety. For a few extra dollars suggest the upgrade that includes continental breakfast and dinner (appetizers) all located in a lounge that can accommodate your small business meetings. I absolutely loved my stay, slept extremely well- usually I am in a hurry to get home, but every morning I woke up in an ergonomic bed with light sheets to a beautiful view of the Boston skyline. So yeah, I loved my stay
August 7, 2014
Rated 4 out of 5 by EdCos716 Great location
I enjoy staying in this hotel as it provides good location and service. What keeps from staying is usually price. I would stay more often if price was competitive
August 10, 2014
Rated 4 out of 5 by 3soxfans This hotel has a great location for Red Sox games.
This hotel has a great location when attending Fenway Park events. Our room met our needs but we expected a different room configuration (separate sleeping/sitting area). The check-in/check-out process was very slow and while the front desk had 8 workstations, only two were manned despite the long line and wait time.
August 9, 2014
Rated 3 out of 5 by Justin1000 Good hotel, stay marred by repeated fire alarms
Room great, large and on a corner with views in two directions. Hotel well located for Back Bay/Hynes conference centre. Good selection of restaurants in the vicinity.
My main issue is that the fire alarm went off two nights in a row, during my 6 day stay! This consisted of a loud warning repeated multiple times that there was an issue and further updates would follow, then after 5 minutes another loud announcement repeated multiple times saying that everything was OK. I appreciate that safety is important but I've never had this happen in other hotels of this (or any) standard. Not great if you have a business meeting the next day.
July 26, 2014
Rated 2 out of 5 by Unhappyguest99 This hotel needs customer compassion
In the fine print, I must have missed that making a green choice means that I automatically decline housekeeping for my entire stay. When speaking to the checkout clerk, she offered me a $5 voucher or a Starbucks coffee to go. I declined and decided to just go, gladly. Poor customer empathy and a bad process for serving their guests.
August 8, 2014
Rated 5 out of 5 by mbq102 Great
Great customer service at check in; comfortable room.
August 9, 2014
Rated 4 out of 5 by Idespisenicknames Convenient to everything nice but...
The hotel was in a great location. Right next to the convention center, and in the heart of back bay. The staff was courteous and efficient especially the cleaning staff. I would give this place an excellent rating if it weren't for the extremely loud air conditioning. It sounded like an old generator on it's last legs. Thankfully I didn't need it much during my stay but it was so loud that it was unpleasant.
August 6, 2014
Rated 5 out of 5 by Mountain1 Great location
Traveled for business and was able to explore the city and play. Great location and staff were accommodating! Great view of the ST. Charles river. Room was comfortable.
August 8, 2014
Rated 5 out of 5 by KyeB12 First time to Boston
This was my first trip to Boston, and I really appreciated how easy it was to get to and from the hotel to the airport. The staff was excellent when it came to getting help whether it was towels I needed in my room, or information about getting around town. During the conference I attended they really made our stay a memorable experience, and the cleanliness of the hotel was grade A. The room rate was another plus. Altogether, this hotel is one of the best I've ever stayed in.
August 5, 2014
Rated 3 out of 5 by Bec78 Frequent User
I stay here a lot when in Boston and usually have a good experience. This time, however, I arrived at 9:30p on a Monday night, got in the SPG line and when it was clear that the irate customer in front of me was not going to be done anytime soon, moved into the regular check in line. There was one person checking people in and the line had 8 people or so in it. The line moved slow it probably took me almost 30 minutes to check in which to me is unacceptable. Once I got to the front of the line, the supervisor checking me in was very nice and did so extremely quickly so that wasn't an issue.
July 30, 2014
Rated 5 out of 5 by Feismom Beautiful hote, comfortable room
I stayed at this hotel in March 2013 for the World Championships of Irish Dancing. While very busy, the staff worked hard to make sure everyone was well taken care of. There was a bit of a backlog checking in, but since hundreds of others were trying to check in at the same time, I understood. The lobby was huge with lots of seating and free Wi-Fi and I was able to check my bags and go exploring in the attached mall. My room was clean, very comfy bed, really appreciated the free water every day and the housekeeping staff was excellent! My only complaint was no claim chowder available from room service, lol. Would recommend to anyone going to Boston.
April 16, 2013
Rated 5 out of 5 by HappyRob Recent Stay at Sheraton/Prudential Builiding
Our experience was nothing but positive. From the moment we arrived until check-out we felt welcomed and supported. Thanks for making this a special place to stay in Boston.
August 7, 2014
Rated 5 out of 5 by Wayne757 Comfortable, accesible, gracious
The lobby was an inviting place to meet colleagues and friends.
Our room was comfortable and the bed was heavenly. The WiFi worked like a charm.
We liked the convenience of being connected to the Hynes convention center with easy access to Boylston and Huntington streets. Oh, the Logan Airport Express is fabulous. Pnly $5 and it whisked me to the airport in 25 minutes.
August 5, 2014
Rated 5 out of 5 by Coach An excellent place to stay if you are at the Hynes Conv. Ctr
I am the author of the 1 star internet review. Now, having stayed here, I want to make it clear that this is truly an excellent hotel--with the exception of charging $12.95 + tax for internet access. The hotel is a class operation. Food's a little pricy, but it is downtown Boston in Feb. and not everyone wants to walk outside for a meal. The only issues that I had were with the outlets in the room. They weren't convienent for having my phone charging and my computer. A minor maint. item with the shower head not being tight to the long hose was addressed by the time I returned to the room. That plus the internet is the only reason the rating isn't excellent across the board. Don't hesitate to choose this hotel.
February 19, 2012
Rated 5 out of 5 by Hockeyops Boston in July
Customer Service was exceptional. The staff from the front desk to the Club Room were fantastic. One of the ladies in the Club Room knew us by name by day 2 and really made a difference. The front counter staff and valet were great and very friendly. We wanted for nothing.
August 5, 2014
Rated 4 out of 5 by Woodsie Club Floor
The appetizers were not delivered on time at 5:30pm. A lot of people were waiting as we were attending the Red Sox Game and had to wait 10-15 minutes for them to set up the area and than people starting towards the food without waiting in line.
August 5, 2014
Rated 5 out of 5 by Douglas73 Great location
Pillows are extremely soft. Made sleeping difficult. Room was phenomenal otherwise. Food service in the club was mediocre. We enjoyed the beverage service.
August 5, 2014