Rated 1 out of 5 by DST7 Dissatisfied and Unsafe
I was very uncomfortable and dissatisfied with this hotel because during the middle of the night someone from the staff illegally used their key to access my room. Luckily, I was in the room and had the latch on the door. I felt unsafe for the remainder of my stay at the Boston Sheraton. I had not ordered room service or requested house keeping services, therefore there was no need for anyone to enter my room without permission. I ran to the hall to see who was coming and they had disappeared. Sheraton investigated and it was either maintenance or housekeeping who enter without permission. Very uncomfortable feeling afterwards and fro the remainder of my stay.
August 20, 2014
Rated 4 out of 5 by Penny14 Parking is frustrating.
In July, I stayed at this hotel while attending a conference. The location of the hotel is ideal for sightseeing and is in close proximity to a variety of restaurants. However, parking is ridiculously priced. Forget about driving anywhere once you park in the parking garage. One night, we decided we wanted to drive to Wahlburgers - we were charged $78.00 for 28 hours of parking. Needless to say, our vehicle remained in the garage for the rest of our trip. 5 nights of parking cost us $228.00 - although a sign at the entrance of the garage offers monthly parking for $130.00. Hotel should offer a break for their patrons who are staying more than a few nights.
August 22, 2014
Rated 3 out of 5 by Steve83 Hotel is OK
Had a two night stay this week. Used a "suite night" award to upgrade my room to a corner suite. At checkin the girl booked me into a deluxe room. After a while of uncertainty she realized she had opened someone else's reservation. She was very friendly but did seem a bit overwhelmed.
Only two of the 6 elevators take you from the 25 floor to club lounge, which is a pain if your staying on a floor below the 25th. Lounge food was terrible.
Had dinner at the Sidebar and the ladies bar tending were top notch and pleasant. Food and service was good.
I assume the building is quite old, my suite bathroom was about the size of a closet. Floors, ceiling, and walls are thin because you can hear your neighbor talking and moving around. A/C worked well.
Location is good if you want to take a stroll down boylston street.
Had a fire alarm go off at 4:55 am and hotel evacuated. Manager left a voicemail on the room phone alerting me as to why and that he would offer 1,500 starpoints . He was honest about it, and the points posted to my account 2 days later.
Hotel was clean and staff was friendly.
August 29, 2014
Rated 5 out of 5 by LAH07 Great stay!
I really enjoyed my stay here. I had never been to Boston before and didn't know what hotel to stay at. This one turned out to be fantastic! It was close to the subway which made it easy to get around to other parts of the city and was located in a nice area itself. Pool was phenomenal and they had once of the nicest fitness centers I have ever seen at a hotel. And there was a Starbucks right on site! The only thing I could possibly short the hotel for was a limited menu in the restaurant, HOWEVER, the waiter took the initiative to get my daughter the food she wanted despite the fact that it wasn't on the menu. Service was top notch!
July 22, 2014
Rated 3 out of 5 by Ramona42776 First stay
Room and bathroom were much smaller than expected, especially bathroom, tried to get larger room but none available with 2 beds. Took 3 calls to get requested fridge. Room would not cool properly, AC filter had to be changed. Stayed on club level. Club lounge WAY too small for # of guests, so crowded at breakfast and in the evening that food ran out, beverages not at all cold, and no place to sit to eat. Would not have paid extra for club level had I known this as it was not a good value given the drawbacks. Location excellent, housekeeping very good, conference facilities very good, staff pleasant and courteous but was given incorrect club lounge hours at check-in (he wrote it on key holder so no mistake on my part). But the small room and very small bathroom and club level facilities do not let me generally recommend this hotel.
August 25, 2014
Rated 3 out of 5 by foxylol why bother with concierge lounge
we were put in a terrible room to start, despite the fact that we would be there for 5 nights! crowded and miserable view. we switched to a better room. the "lounge" was sad, not stocked with any meaningful amenities, -- really pointless, low end breakfast, very low end cocktail hour. room service was fine. good breakfast. good cocktail lounge downstairs. we should be reimbursed for the pretense of access to exec lounge.
August 13, 2014
Rated 5 out of 5 by DBling Quality in a great location!
Hotel staff and amenities were outstanding. Club Room was awesome! Pool area very nice retreat! Concierge and guest services very informative.
July 28, 2014
Rated 1 out of 5 by NeverAgain456 Did not get room we booked
We booked a double room with 2 double beds for me my wife and teenage son 5 weeks prior to arrival. After a long day of travel and visiting colleges in the area we checked in only to find out the room we booked was not available. Tired and hungry it seemed we had no choice but to accept the free valet parking as a token and a cot put in our room for our son to sleep on. After unpacking we grabbed a quick bite to eat in the lounge area and ordered some apps to hold us over until dinner. My son and I ordered sliders, horrible, stale bread and small dry burgers that my son said seemed like they were just microwaved. My wife had a salad which she said was fine. $72 dollars poorer ( with tip, service was good ) we left to rest up and get ready for dinner. After dinner at one of the local restaurants the COT was left in our room, unfortunately for us to figure out how to unpack and set up. 15 minutes later after a frustrating call they were unpacking it and setting up for us. Nothing like coming back from a nice dinner to have hotel staff in our room while we watched them unpack and set up a cot we never wanted in the first place because we did not get the room we booked. Room were dated, carpeting stained, terrible view from our 19th floor room. Overall this was my first and last stay at a Sheraton Hotel. Very disappointing with the only consolation given was free valet parking.
August 16, 2014