Rated 5 out of 5 by CB43 Refreshed decor and great location
I stayed here for business in April and was taken by surprise when I entered the lobby. It has been completely refreshed and now looks and feels like a modern city hotel. Extremely friendly staff that can't do enough to help you. Very clean corridors, rooms, bathrooms, gym and pool area. Room service was fast - every order was fulfilled and delivered within 20 minutes. And the food was surprisingly good - great flavors and good variety. I'm looking forward to going back to this hotel with my family during the summer. The location is great for exploring the city on foot and is close to all public transportation for exploring a little further afield. Bonus - I could see Fenway Park from my room too :)
April 10, 2015
Rated 5 out of 5 by LJ617 Flawless Visit
From the moment I walked in I felt like the entire staff was there to make sure I had a wonderful time. It was one of the best hotel stays I have ever had. We received an upgrade as SPG members and our room was absolutely perfect with the most beautiful views. But it was the kindness and the service that really made this stay so comfortable and amazing. Very well done!
April 9, 2015
Rated 5 out of 5 by Jms88 Great Stay!
My friend and I stayed at this Sheraton for Anime Boston this year and I was blown away by the service. The convention was huge, 26,000+ attendees and many were staying at the Sheraton. I can see why now. Everything from start to finish was handled impeccably. There were exceptionally long lines to check in as many attendees arrived at the hotel around the same time. Like management is tough and I would imagine the staff might be unaccustomed to the volume of guests that showed up that day. If that were true though, you wouldn't have known it. Staff formed an organized line and handed out bottled water as we waited. When we reached the front desk, my friend and I were treated by a Concierge named Darnell who was incredibly kind and professional. I was impressed by how energetic he was given how incredibly busy the hotel was. My friend requested a mini fridge and we were told that they were running low. I would imagine the hotel was close to full occupancy, so that was not unexpected. Somehow, Darnell managed to find us one though and it was waiting for us when we arrived to our rooms. Darnell even helped us because rewards members so our WiFi was free. He really helped to make our stay a great one. The room he selected was immaculate and the location couldn't be better. I would highly recommend anyone considering attending a convention at the Hynes Convention Center book here. The two buildings are connected, so it almost felt like we never left the con. I can't wait to stay here again next year.
April 9, 2015
Rated 5 out of 5 by Shani330 Fantastic Service
The room was fantastic from the decor to the quality of the staff, the Sheraton was a very homey place. I especially loved the lady that worked at guest services named Alaina. She was wonderful and always sounded cheery when she picked up phone. She was very informative and helpful.
April 8, 2015
Rated 5 out of 5 by Cesa This hotel has great features
This hotel has great features. I had a very good experience on it.
April 8, 2015
Rated 3 out of 5 by Kham17 Stayed for NYE
I stayed here for NYE and I am not sure the staff was quite prepared to handle for the madness. I had to call multiple times for my requests to be fullfilled. My upgrade request was fullfilled and it was fairly normal for Sheraton standards.
April 5, 2015
Rated 4 out of 5 by speterson Strange remodel
We were put in a recently remodeled room. The bathroom light wouldn't turn on, I eventually discovered that if you turn on the front hall light you would then be able to turn on the bathroom light. This was NOT cool, not in the middle of the night when you are trying to not wake another person, or when one of you is getting up early to attend a meeting. Additionally, the coffee pot would blow coffee about 10 inches in every direction from the pot (not user error, both of us had the same experience). Unless the electrical issue is systemic, neither of these things would impact most guests, otherwise the property is lovely, and well located.
March 30, 2015
Rated 4 out of 5 by Cara23 Helpful staff
The staff was very helpful and friendly. The facilities are clean and the housekeeping was excellent, However, we needed extra hangers because our conference was for a week, and they said they would be right up with them. They never came.
March 28, 2015