Sheraton Boston Hotel

  • 39 Dalton Street
  • Boston,
  • Massachusetts
  • 02199
  • Estados Unidos
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Rated 3.9 out of 5 by 777 reviewers.
Rated 2 out of 5 by The hotel could use some improvement The TV sets are all great size but you have an analog instead of digital signal so picture quality is awful and there are no controls to improve the quality or size of the picture - very disappointing. The parking situation is horrible - signage is poor and the service is very slow and frustrating. Laslty, the fact that you charge for WiFi access in the rooms was annoying as well especially considering it's free in the lobby. September 3, 2012
Rated 4 out of 5 by Lots of $$$$$ for average stay For the amount of money charged for the room, I would have expected a better experience. The bed was very comfortable, however this was offset by the paper-thin walls and noisy neighbors. My view was OK, but wedged between two buildings and a rooftop. May 27, 2014
Rated 3 out of 5 by No room service Unfortunately there was no room service available due to remodeling and this was a problem since there are no refrigerators in the room. While told by the front desk that the bar area had snacks and such, this was not the case when we went to have coffee and dessert at 9:30 PM. Room was very clean, though the bathroom is so tiny that you have to close the door to have enough room to move even a little. March 12, 2014
Rated 4 out of 5 by Great Location The hotel is in a good spot relative to the Christian Science Church where we had a conference. I think the elevators need to be upgraded. It took too long to wait for one, especially when one is suppose to meet someone in the lobby. The consierge could have been more knowledgeable about the area to offer help. The instructions given to take the subway was way off and fortunately we got it right after talking with others. July 26, 2012
Rated 1 out of 5 by Sheraton Boston The hotel itself was OK. The bathrooms were extremely small and the rooms need to be more sound proof. Very well located. However the food and beverage areas both the lounge and the restaurant service was deplorable! I have over 20 years experience in the hotel and restaurant business and I now travel extensively so I spend a lot of time in hotels and restaurants and this was by far the worst service I have ever received. October 24, 2012
Rated 4 out of 5 by Valet parking I used the valet parking. I had an early flight out of Logan. i called the Valet desk and left a message on phone well ahead of time. The care wasnt ready when I checked out. I had the woman at the front desk call. She said she would take care of it but nothing was done. The bell captain found the vfalet person only after I tracked the Bell Captain down. An unnecessary hassle, especially for a 46.00 valet parking charge. August 20, 2012
Rated 5 out of 5 by lovely suite! This hotel far exceeded my expectations. Check in service was outstanding, and we were even invited to upgrade free of charge to a suite, a fabulous surprise! Corner suite, lovely views on two sides. Contemporary, sleek decor, spotless room in tip top shape. Location extremely convenient, one rainy evening we shopped and dined without even going outside! Pool facility surprisingly large, well kept and spotlessly clean. December 12, 2012
Rated 3 out of 5 by Sheraton Boston Hotel The hotel was overpriced and underwhelming. Most of the time walking around inside was like walking inside a refrigerator. The meeting rooms hallways and common areas were way too cold. When I was walking back to the hotel from inside the mall I could tell where the Sheraton was because the area outside the hotel entrance dropped 10 degrees. The carpet in my room was dirty there was dirt in the corners and dust all over the lamps. The heater sometimes worked and sometimes not. I had the temperature up to 80 most of the time and it was barely comfortable. Probably the most disappointing thing was the room service, which I did not do. The food and beverage menu prices were outrageous and on top of that you were charged gratuity, and an administrative fee!! (really) tax and state tax. ABSURD I have recommended that the conference I attended never be held ther again. October 6, 2012
Rated 4 out of 5 by Turning lemon into lemonade The GPS wasn't working and we couldn't find the hotel. So we called and got put on hold for 15 minutes. Twice. When we finally arrived, I told the check-in staff what happened. They upgraded our room and comped us parking. That's what I call customer service. My daughter just started at BU, which means I will be coming to Boston often for the next 4 years. You can be sure I will stay at this Sheraton always. August 28, 2013
Rated 5 out of 5 by Sheraton Boston, 39 Dalton Ave. Boston,MA My wife and i always choose this hotel due to the fact of their employees. From the bell hop to the check in personnel. We rate them #1 One person is very special to us and always make our stay wonderful. One of the reasons we keep coming back is because of Ms.Chandra. She always is so so pleasant to us after our long trip up to Boston. She is so special is so many ways. March 31, 2014
Rated 3 out of 5 by Luxury hotel with some deficits The room is wonderful as is the pool and the workout facilities. The staff is great. I particularly like the green option in which you get a $5 voucher to decline room service. Very good location near Fenway and the theater district. Subway is near by allowing you to go anywhere in Boston. Now for the problems. It cost $10/night to connect to the internet from your room. I found the lobby internet to be slow and often difficult to connect. It seems to me that a luxury hotel should have good internet connection and not nickel and dime you if you want to connect. I found the bed to be very comfortable, but the pillows are much too soft and very uncomfortable which make it difficult to sleep. They had no firmer pillows to offer and I had neck pain the entire visit. I would suggest a wider variety of pillows to individualize comfort. I also felt the bar tender skills lacking and had one waitress quote me a price without presenting a tab. April 15, 2014
Rated 5 out of 5 by Excellent in every way My son and I stayed at the Sheraton Boston during our visit to one of Boston's music conservatories. We found the hotel to be very welcoming in every way. Our room was clean and comfortable, and had a lovely view. The breakfast was all you could ask for, and there were plenty of good dining options in the area. We would definitely recommend this hotel and look forward to another stay. March 2, 2014
Rated 4 out of 5 by Great Location and excellent services and courteous staffs I am thankful to your check-in desk service specialist help in accommodating my early check in request. I got the room in 2123 with extra $20 per day for Club level privilege. The room was much smaller than I thought and the club was closed on Saturday for a private function. I was busy on the other two days and I could not enjoy the privilege. Overall, the staffs were very courteous and helpful. Kudos August 29, 2012
Rated 4 out of 5 by North Tower Suite – Very Comfortable This was my first stay at the Sheraton Boston and I would return if I was in the area again. Upon check in I was put in the North Tower in a suite. It was very comfortable and it looked newly renovated. There were two TVs in the room and the air conditioning worked well. I was up on the 26th floor which was especially nice since there is a bank of express elevators that only serve floors 26-29. There is a full service Starbucks in the lobby as well as a direct indoor connection to the mall. The hotel is in a great location by Prudential Plaza with lots of shopping and the T right there for getting around town. The only thing I didn’t like is that in such a large room with a great view, the desk faces the wall in the corner. That’s so awful for business travelers that will need to work at the desk. Why can’t hotels realize that shoving the desk in the corner really isn’t a good option. October 27, 2013
Rated 4 out of 5 by I had an enjoyable stay. The staff were friendly and very helpful. The room was clean and quiet and had a terrific view. Having such easy access to restaurants and shopping was wonderful. I would have loved a microwave, refrigerator, and access to laundry facilities. May 20, 2014
Rated 5 out of 5 by Excellent hotel and service We had a wonderful stay at the Sheraton Boston Hotel. We took our 6 year old there for a long weekend and she had a blast. Great views from the 26th floor, really nice pool, incredibly helpful concierge and staff, impressive complimentary continental breakfast with terrific views of the river, and little extras like warm cookies and hot cider made the trip even more special. We'll definitely be back. December 6, 2011
Rated 5 out of 5 by Boston Marathon Host Hotel The comfort, convenience, location, staff and overall ambiance was all that and more. We plan to stay there for years to come for these reasons. I found the shower head was missing in the accessible bathroom and it was installed immediately. Our room was cleaned quickly while we were out and our views were stupendous. Loved it! April 23, 2014
Rated 4 out of 5 by Especially Valuable in Foul Weather Enclosed access to a major downtown mall makes this hotel an easy foul weather walk to up-end shopping and quality dining. North facing rooms sport fantastic views of Back Bay and the Charles, although others are a bit hemmed in by skyscrapers. My Platinum upgrade executive "suite" was a nice enough bright corner room, but it should be called a "deluxe" single room, 30% larger than a standard one. November 6, 2012
Rated 5 out of 5 by The staff was wonderful The staff helped answer so many questions and create the best experience possible. They were very polite and willing to help! June 2, 2014
Rated 2 out of 5 by poor service Would like to say that this hotel is as good as it used to be, but it is not. The rooms are being renovated, but with some problems, they moved me from a small room into an old room which was really uncomfortable. I was offered SPG points for my troubles and agreed. Only problem is that no SPG points have been applied, nor was my stay applied even after I confirmed with the front desk. February 5, 2014
Rated 2 out of 5 by This hotel didn't meet expectations The room was very small, the sink in the bathroom didn't drain properly and our room didn't have an identifying number plate on the outside. The ice maker on the floor didn't work. There was often an unreasonable wait for an elevator. The maid service was good and the room was clean. I would not go back to the hotel again. April 23, 2014
Rated 2 out of 5 by At least most of the staff is polite I had reserved a deluxe room on the SPG website for our trip to boston. I received the confirmation and when I checked in there was no mention of any issues. upon going up to our room i noticed they had put us in a standard room. When I called guest services they explained that this happened due to renovations in the other tower. This is the first time i have ever been downgraded when what I reserved was not available. When i asked about the rate difference the representative said "well its only $10 a night, i can credit you the difference if you'd like". The thing that annoyed me the most was that not only was I allowed to reserve what was not available, but the hotel did not even acknowledge the problem until i called them on it, and then they made it seem like it was no big deal. Also, all 3 nights we stayed the room next door had the alarm go off at 730 AM and not stop until I called the desk. January 21, 2014
Rated 5 out of 5 by Club level is high quality I stayed on the top floors which are Club level. There is a great lounge on the 29th floor. Service is very good. The only drawbacks when I was staying were that one of the elevators to the top floors was not working so the elevator traffic was slow. The card readers also don't work all the time. Room was nice and comfortable, although not very spacious. Fitness center and pool are really good. December 3, 2012
Rated 4 out of 5 by This Hotel is a standard of Sheraton Hotels The Sheraton Hotel is still an old shaped hotel but with fine improvement. I Think that you must modernize the lobby maintaining the old fashioned style of the conference hall. However we felt comfortable in the room. May 21, 2014
Rated 5 out of 5 by Great place to stay! Staying at the Sheraton Boston was a wonderful experience. It is clean, comfortable and offers all the amenities one would expect. Location is great with Fenway, great restaraunts and history within an easy walk. May 21, 2014
Rated 5 out of 5 by Great location and facillities Located next to the Heinz Convention center and the Prudential Shops, it's a great place to stay when in Boston. Only a short walk to the Theater District and anything else Boston has to offer. The accommodations are top notch with great views and staff to match. May 11, 2014
Rated 5 out of 5 by Great Room We were in Boston to attend a funeral, so we did not spend a lot of time at the hotel. However, the room was clean and comfortable, and well appointed. All the staff were superb and extremely helpful. We really enjoyed the breakfast buffet with eggs cooked to order. The only thing I didn't care for was the $47 Valet charge to park the car. We would stay here again. March 11, 2014
Rated 3 out of 5 by Good location We were in Boston for two days and one night and checked in to the Sheraton for our stay. The hotel was conveniently located close to Fenway Park, Subway stations and within walking distance to shops and restaurants. Room was small for two double beds but it was very clean and the staff was very friendly. I would stay at this Sheraton again and would recommend it to anyone visiting Boston. August 31, 2012
Rated 2 out of 5 by This hotel is a disaster I found the Sheraton in Boston to be way below expectation. The room was dirty, the bathroom was a mess, the elevators were not timely, the food at the convention was overcooked and poor in quality. It took numerous times to make sure my SPG rewards number was attached to my reservation and I am still not sure it is. The staff was not nelpful and not friendly. It basically was a disaster. October 3, 2012
Rated 5 out of 5 by JennyZavos We stayed for the first time at you Boston facilities. We loved our stay and will definitely return. June 2, 2014
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