Rated 4 out of 5 by fiveav Amazing Customer Service
The customer service at this hotel is really commendable. Especially Christine at Front desk. We initially got a smoky room and she promptly moved us into a better room, with a view.
October 28, 2013
Rated 1 out of 5 by Smith38 Very small room
Room they gave me was extremely small. Had to beg for a king, which they finally gave me a queen. Had my spouse with me but they really did not seem to care. At 250 a night, big rip off.
September 1, 2013
Rated 5 out of 5 by Jud28 Great room, location & Staff
Everything was spotless, staff exceeded going out of way to make our stay very enjoyable. The location was idea to make our stay easy to get around the city, by foot, taxi or subway.
October 19, 2013
Rated 5 out of 5 by Chercher Wonderful
The room was fantastic,the bed really comfortable.the hotel was centrally located which made things accessible . The staff were very helpful and friendly Had a great visit . Thank you !
August 28, 2013
Rated 4 out of 5 by RRFatGSA refine the green option re: towels, etc.
I was happy to have the option not to have my sheets and towels changed every day, but it would have been nice to still have the maid service to empty trash, refill coffee supplies, etc.
November 26, 2011
Rated 5 out of 5 by Karia84 This hotel is great!
The staff is very friendly and eager to help fulfill your needs. Comfortable beds and room.
February 21, 2014
Rated 5 out of 5 by TheHawkeyeStateFan Conference Stay
It was a great place to stay while at a conference. The location was great. The rate that was given was a good rate. And, the hotel's use for the conference meetings was exceptional.
October 15, 2012
Rated 4 out of 5 by Renson Great Location
Was in Boston for a conference, and this hotel is perfectly situated in Boston to enjoy the city. Everything you would need is in the Sheraton and the adjoining mall as well.
November 4, 2013
Rated 4 out of 5 by pmstr604 Great location, needs an update
This hotel is so conveniently located in Back Bay that it makes up for the small rooms and very small bathroom. The lobby is energetic and well decorated.
January 2, 2014
Rated 5 out of 5 by Dave46 Great hotel comfort, quality & location.
Great hotel for location, comfort & seeing Red Socks games while enjoying the sites & flavors of Boston. Valet parking is pricy ($46 a day) for someone who never moved their car.
September 22, 2013
Rated 4 out of 5 by Manju A comfortable stay
Our two short visits to the Sheraton were very enjoyable. The rooms were comfortable with all the usual amenities provided, tea/coffee, tv, internet etc.
Staff helpful and friendly
October 16, 2012
Rated 4 out of 5 by Olivier Excellent choice for Boston
Very well situated with direct access to the Prudential shopping center, multiple lunch and dinner options as well as the subway. Great staff, nice views of Boston. Splendid pool.
August 29, 2012
Rated 5 out of 5 by wen2013 This hotel had a great feature
I was very impressed that you had go green! We took advantage of this. In return for doing so we were given 5 dollar coupons to be used in the hotel which came in handy for us.
September 15, 2013
Rated 4 out of 5 by PeterBa Our Favorite Hotel in Boston
This hotel is clean, quiet, and very convenient to Fenway Park. In addition, there is Valet or Self Parking and reasonable rates. We try to stay here whenever we go to Boston.
September 5, 2013
Rated 3 out of 5 by DrK1 Great Hotel with a little disappointment
The hotel was great. Only disappointment was the Concierge person. Unkind and no smile. Her attitude was rude, so it was difficult to trust the information that she has given.
August 1, 2012
Rated 5 out of 5 by soxfan135 Great location
Ideal location when planning to see Red Sox at Fenway. Can walk in about 15 minutes or less. Many restaurants nearby.
Rooms are small but we'll maintained. Staff are friendly.
July 12, 2012
Rated 4 out of 5 by Noom Lawandra-Front Desk
Very professional and helpful. Allowed early check in and also rearranged the two rooms so they were close together. The bathrooms were a bit of a surprise for the room rate?
October 2, 2012
Rated 4 out of 5 by BigWigg Good Location
This hotel is conveniently located to most 'must see' attractions including Fenway Park. Being attached to shopping is a big plus, as well as access to the Top of The Hub.
October 2, 2012
Rated 2 out of 5 by Biztravel2 This hotel has a great location
Attached to the Hynes Convention center, and minutes from Newbury street, the hotel, once renovated, will be a great place to stay.
January 15, 2014
Rated 3 out of 5 by Forward2012 Closest Hotel to the Hynes Convention Center
The Sheraton Boston Hotel has its pluses and minuses. I decided to stay at this hotel because it was the closest hotel to the Hynes Convention Center. It only took 1 min to walk from my room to the entrance of the convention center without ever going outside. It is also connected to the Prudential Center and a short walk away from the Green Line. I appreciated the change from a room with 2 double beds to 1 king bed as I was traveling alone. However, the mattress is mediocre, not the most comfortable hotel bed I have slept in. The parking is very expensive. The most irritating issue during my stay is the confusion over the high-speed internet fee. When I checked into the hotel, I was told that due to the conference I was attending, the internet fee was waived and I should ignore the caption on the fee when I sign-on. However, the charge still appeared on my hotel bill the day of check out. When I asked about the charge while checking out, I was told that that there was no fee waiver. The staff was kind enough to take the charge off my final hotel bill, but this confusion should not have happened in the first place.
November 5, 2012
Rated 5 out of 5 by Lorenzo777 Front desk people
Tara is one of the best employee that we met in our stay. Cordial,amable,efficient,and all this with a big smile.
Please take note becouse she deserves this recognition.
September 26, 2012
Rated 5 out of 5 by BABS2012 MR.
We have stayed at this location on many occasions, they have all been very comfortable stays. Staff has always been very accomodating. We look forward to our next stay.
September 12, 2012
Rated 5 out of 5 by Spaniel Boston Visit
Very pleased with the Hotel and location
March 2, 2014
Rated 5 out of 5 by PTPAAMBUZZ Great New Year
Family wanted to do something different for New Year's and we choose here. We made the right choice. Room was great staff was super and all facilities were awesome.
January 4, 2012
Rated 4 out of 5 by None5555555 Check out
The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly
January 18, 2014
Rated 3 out of 5 by Ruth69 Elevators
I was disappointed with the elevator situation. Many under repair which caused undue delays in handling the crowd attending the convention. Extremely inconvenient!
October 15, 2012
Rated 3 out of 5 by Shimmer This hotel was average
Bathroom too small & sink didn't drain
Men's main lobby bathroom near Starbucks
Had water on the floor from an overflowing urinal almost all weekend...what a mess.
September 26, 2012
Rated 4 out of 5 by GabeDavid Business Traveller
Good hotel for business travel to Boston
February 28, 2014
Rated 5 out of 5 by Pat70 New Years Eve
Kudos to the staff for handling hundreds of people on New Years Eve. Amidst the craziness, they were calm, professional and friendly.
January 2, 2014
Rated 5 out of 5 by BethMc Very comfortable and friendly hotel
I enjoyed my stay in this welcoming hotel. The room was pretty standard but clean and well appointed. Location was nice for jogging along the Charles River.
October 21, 2013