Rated 5 out of 5 by ChicagoTraveler3470 Great Hotel
My visit was for a convention. Hotel was Fantastic, Service, food, Eveything was great.
November 21, 2013
Rated 5 out of 5 by Abe70 Stay Here!
It is a great location as the hotel is close to all the local attractions. It is easy to walk to many places and take the T if needed.
December 30, 2012
Rated 5 out of 5 by BostonSoxPatsFan Always outstanding service
Spent the evening with wife and friends after attending a game at Fenway. Great service through out the hotel and the club level service and lounge is a really nice experience.
Location to Fenway, dozens of restaurants and Newberry St make this an ideal location to just park your car and enjoy the area on foot.
I am sure I will be back again soon.
May 16, 2014
Rated 5 out of 5 by Turk9 Sheraton Boston
Great hotel, location, fantastic room, staff was wonderful and the rate was very reasonable...best set up in Boston
December 18, 2012
Rated 5 out of 5 by OliB upgraded to club level
First surprise - they allowed me to check in early
Second surprise - they upgraded me to club level
October 30, 2012
Rated 5 out of 5 by MarkSox21 Another excellent stay
This is our third time here and each time has been great. Great location and very good facility.
June 14, 2012
Rated 4 out of 5 by Annie68 Another comfortable stay
Valet parking not attentive upon arrival (which was unusual), but otherwise, comfortable stay.
November 22, 2012
Rated 5 out of 5 by Rondre The Place to Stay!
Couldn't ask for better! Friendly staff, clean room and great rate,
August 27, 2012
Rated 2 out of 5 by K0513 One Week Stay Review
The hotels is within walking distance to the Charles River and many restaurants and bars. If you jog and want to get to the Charles River running paths, this hotel is close. However, the room rate is high for average room and restaurant. Unlike most Sheratons they charge for internet. The service in general is better than average. I had a few problems at this hotel and reported one. The TV reception went out for my last night in the hotel and most of the morning. They fixed it but it took 3 visits to correct it and a Direct TV specialist to fix it. One main precaution, if you are a light sleeper, DO NOT have them place you next to the elevator. It is noisy. One bright spot, the maid who cleaned my room was excellent. She cleaned and paid attention to what I was using and replace them as if she could read my mind. Here are the biggest negatives for this hotel.
If you rent a car and try to park it with them. It is very expensive. I paid $36 for 2 hrs. All day is $47 for valet. They do not give you a reduced rate. The parking is actually in the Prudential Shopping Center and you most likely will park a good distance from the hotel entrance. Finally, the hotel is the closest to the Hynes Convention Center so it is convenient.
May 17, 2013
Rated 5 out of 5 by JOhn51 The Very Best
From the time we arrived, to the time we left The staff made my wife and I feel like Royalty.Check in was the fastest I have experienced, and We were treated from that point on as every need would be and was met. The hotel is Gorgeous, Our Room was Truly home away from home. ( But not as Grand ). What problems we occurred were met by staff as High up as the Director of Guest services within minutes. The food was great, a little pricey but worth it. We recommend The Sheraton Boston to anyone who really wants the best. We have chosen the Sheraton Boston as our #1 hotel to stay in whenever we have to be in Boston.!! and I work in the Hotel Industry.
November 6, 2012
Rated 1 out of 5 by tett Billing Issues
I stayed at this hotel back in March as part of a conference for work. My employer sent a check ahead of time for my room and my credit card was to be on file for incidentals only. I was dismayed to find 500 dollars charged to my account a month following my departure, which I was not made aware of on check out. I have called to speak to the reservation and billing departments about this issue, and have now been waiting 10 days for a return phone call. I am incredibly disappointed.
May 5, 2014
Rated 3 out of 5 by gemini6ice Some functionality problems
-Trying to connect to wifi was problematic. When I finally managed to connect, I discovered it was not complimentary as expected, but an additional charge. I had little confidence in its quality at this point, so I did not agree to pay for it.
-Waiting for an elevator was madness. There are stairs, but access is restricted on floors 2 and 3. Please allow guests access to take the stairs up to their rooms.
-There was mold (or mold stains) in the caulking in the shower. Is this inevitable with caulking? Can this not be prevented with regular cleaning?
-I need a final invoice for my stay still. I expected one to be slipped under the door, but one was not. Where can I obtain this?
March 24, 2014
Rated 4 out of 5 by MaddyKitty Returning guest
I have stayed at this hotel a few times due to its great location. There are many pros and a few cons. I am a SPG member so I often ask if a upgrade is available. I have always had to pay extra for my upgrade. My most recent trip upgrade was disappointing because after paying an extra $40 /night for a upgrade to a club floor the room was smaller than my booked room but I was led to believe it would be larger. The only benefit was the use of club lounge that I found disappointing and to busy to get in and sit. Parking for hotel is $47 / night. Very pricey !
April 21, 2014
Rated 4 out of 5 by dolfinpismo Hotel was very comfortable
I was pleased with the comfort, location, and amenities offered by this Sheraton Hotel in Boston. All personnel were very helpful and friendly at all times especially Laura (8th Floor room attendant) and the lovely hostess at the restaurants. The only problem I had was the elevators. Twice I was on my way out and the elevators were so crowded I had to wait FOREVER to get down from 8th floor to lobby. Once a very kind employee allowed 4 of us to use the service elevator just to get down in a timely manner. The final blow came when on our way out we had to go down 8 flights of stairs with heavy baggage just to catch a cab for the airport.
August 25, 2013
Rated 5 out of 5 by anne89 Feels like home away from home...
Each time I visit my daughter in Boston, I stay at the Sheraton. The staff has always made me feel comfortable and is very accomodating. When I stay at the Sheraton Boston, I feel like I'm visiting old friends...from Kate in the valet area to Brenda in room service, everyone is friendly and approachable. The rooms are very well furnished and quieter than most hotels. The location could not be any better and it is very easy to go anywhere with the Sheraton Boston as a base. I could stay at another hotel, but I don't want to because I always know how my stay will go before I get there. It's just overall a great hotel with wonderful staff!
August 30, 2012
Rated 1 out of 5 by MW2012 My least favourite Sheraton experience.
I've stayed at a lot of Sheratons and have always been happy with them, and I have to say that we were really disappointed in this stay. I'll name a few things 1) The toilet backed up twice all over the bathroom. It was really disgusting. The maid was really fast to get to our room to clean it up- but she used all of our towels (read: guest towels to clean up dirty toilet water!) and then didn't replace them. The toilet wasn't fixed when we left. It was going to back up on the next guest for sure. 2) The electricity went out in our bathroom and wouldn't come back on. We were 30 minutes from leaving - so I didn't even call about this to give them a chance to fix it. 3) We went down for breakfast and the waiter came over to our table and said quite abruptly to my husband - "Sir, you and your family are not entitled to the free breakfast". The next table heard him... and it was embarrassing. We had fully intended to pay for breakfast and never asked for a free one. I'll throw in a few comments about a grouchy hotel operator that seemed bothered to answer my call both times we called, a front desk clerk who didn't seem to care about our troubles when I checked out, and a bell captain who watched my husband load all our bags by himself from inside - while his colleague leaned against the wall and played on his phone. On a positive - The Concierge and the Front Desk Clerk who checked us in were both very good)
January 2, 2013
Rated 5 out of 5 by MM42 Top Location
Had a great time, Fenway and Boyleston !
May 19, 2014
Rated 3 out of 5 by SPGPilot Thin Walls Marred my Visit
During my stay I had three sets of multiple guests who stayed in the room next to mine. One of them had a dog who moaned and scratched on the door every time they left the room. I could hear every word they spoke, and one of the guests was presumably a performer who exercised her voice "la la la la la la la, fa fa fa fa fa fa fa.." you get the idea. I thought it might have only been my room, but speaking to other guests in the hotel they stated the same. Thin walls. Otherwise a delightful stay in a very nice hotel.
April 29, 2014
Rated 4 out of 5 by rstuv mixed opinion
This hotel is in an excellent location, The lobby was large and comfortable.
Although our room was clean, the lobby and elevators seemed to always have trash on the floors- and employees would walk by as if they didn't notice.
The employees were polite and seemed to be helpful if asked. But no bellman offered service- we handled our own bags both checking in and checking out.
Whenever we used the service of the concierge there was a line with only one employee at the desk (and they had to answer phone as well.)
The room- We did have a beautiful view. I have never seen such old and dated furnishings in a room. There were two pieces that were totally useless. They took up space but had no storage capability in them. The only drawers were in a piece of furniture that was a desk. And the room was so small, only one bedside table would fit. The person who was on the other side of the bed did not even have enough space for a path to get out of bed. He had to crawl out of the foot of the bed. The bed, pillows and bed linens were the best thing about the whole stay.
The bath- Shower water pressure was totally unacceptable. The commode had a flush lever that was institutional. I wasn't sure whether to use my hand or foot. The bathroom itself was tiny. The bath linens were thin and scratchy.
Now for the coup- The fourth night (out of five) the smoke alarm went off during the night- not once, not twice, but three times.
The front desk manager did rebate the room charge for that day but we really would have rather paid and slept.
November 7, 2012
Rated 4 out of 5 by ABL2013 Overall great, luggage storage employees need improvement
My husband and I attended a conference at the Hynes center and stayed at the Sheraton. It was my second visit to the Sheraton. Overall, features of this hotel are great and most of the employees are a pleasure to interact with. However, our last visit was less enjoyable. On Monday Dec. 2, after we checked out, we were told we could store our luggage with the luggage porters. We did so, and we were told we could return at any time. We returned before dinner to access a change of clothes after the conference. One of the porters, Antonio, was extremely rude to both my husband and I. Instead of accessing our luggage for us, as is standard in most hotels, he brought us to the back storage room. He rushed us along and warned us that we were were being video recorded and he asked us to "smile for the camera" which was downright creepy. When we returned to return the clothing items we had changed out of, he appeared visibly agitated that we had returned and very rudely spoke about us to another employee, complaining that this was our second visit. He once again brought us to the back room instead of retrieving our luggage for us. Antonio repeatedly told us that he was very busy and we would have to hurry, although on multiple occasions I observed him casually chatting with other employees about non work-related items. After, he warned us that this would be the last time we could access our luggage before we left. We have never been treated so poorly by a hotel employee, and we were absolutely appalled by his brash and rude behavior. Quite frankly, Antonio should not function in a role that involves direct interactions with guests.
Despite this experience, our stay was pleasant overall. Our room was clean, the fitness center was great, and the proximity to our conference at the Hynes center was extremely convenient. The rest of the employees were a pleasure to interact with and very friendly.
December 4, 2013
Rated 4 out of 5 by okay2 okay
no comments, but location is fine
May 18, 2014
Rated 5 out of 5 by Brooke60 The location of the hotel was wonderful.
The check-in experience was wonderful. We were allowed to check in early. Our room had a lovely view of the Charles River. The concierge was extremely helpful. The hotel was attached to an upscale shopping center.
May 15, 2014
Rated 1 out of 5 by Sleepstarved Loud & Unresponsive
Loud banging doors all night. Walls so thin, too many private noises clearly audible. We requested a room change but they never called us back to let us know one way or other. We were stuck in that room for all 5 nights of our stay.
Unresponsive concierge and guest services. When asked for a cork screw for our wine, they never brought it after requesting one three times. Then they said someone had to be in the room to receive it after we told them two different times we would not be in our room.
The bathroom is so small, the door barely misses the front of the toilet...and we were in the handicapped room! Fortunately, we are not handicapped but don't know how that bathroom passes a handicap code.
Very poor service for $250/night.
April 16, 2014
Rated 5 out of 5 by Carbo Great hotel for meetings & Conferences
With the exception of rather high prices for everyrhing (eg:valet parking is $46/day) this is an excellent hotel.The staff provided sterling service and the facilities met the needs of the convention I attended. My suite, which was used for business meetings and entertainment of customers and vendor-partners, was on the small side and my attached bedroom could only be entered thru the suite itself as there was no seperate entrance from the hallway. Also, only one bathroom for both my sleeping area and the "meeting room". In spite of these shortcomings I'd reccomend this place for meetings and as a place to stay in downtown Boston.
October 23, 2012
Rated 3 out of 5 by Fearless People are Great
My experience over all was good your employees made it good! ;-) What i did not enjoy is that house keeping didn't pick up the pizza boxes left on the floor of the room, they hung up dirty towels on the back of the bathroom door that were left on the bed vs. replacing them with clean towels. They did not change the sheet after a nose bleed and they did not vacuum the room. They picked up items like a water bottle cap to a full open bottle of water and left the water, why not put the cap back on the water or take the cap and water and disregard it to take one and not the other is ridiculous. room was small heat wouldn't shut off and the blinds didn't work.
November 15, 2012
Rated 2 out of 5 by MattNYCTraveler Old Hotel, Great location & Ample Space
A mediocre hotel with a lot of space and convenience. Lacking any type of luxury or special touches. Generic but reliable, convenient and big.
The room I had was in the South tower. I knew it was going to be old when I saw the carpet that looked like Disney World.
The room is very large with great views. Not sure why I was placed on the 9th floor but that's besides the point. The leather chair was ripping and definitely needs to be replaced. The phones were far too old, very antiquated. The valet/housekeeping button needs to be updated. I'm not sure if maybe the South tower rooms haven't been updated - maybe it was just my room?
The bathroom was tiny and awkward. The counter space was great. Products mediocre but fine. Ample towels. The toilet was so commercial and lacked any sense of "home." The shower tiles were old and antiquated. The shower curtain could barely cover the tub and water went everywhere, even into the hallway getting on the rug. Seems like a water damage issue.
Attendant was not very knowledgeable of the menu. She seemed very confused when I asked for changes/substitutions. It all worked out fine in the end, but it was a very long awkward phonecall. The omelet was poorly seasoned. Fruit and toast were fine. Tea was good, but waiter did not offer to start the tea pot. When I was leaving a tip, she was rushing me and mentioned I didn't need to do the math and it would be automatic. I was trying to leave additional tip!
Valet service was pretty good. A little awkward with my luggage and didn't offer any directions but adequate.
Reception staff was nice, courteous, efficient and helpful.
The Starbucks immediately in the hotel was extremely convenient. However, the food selection was poor and the signage was completely wrong. They kept apologizing when I asked for certain items. Overall, I loved the convenience.
The gym is good. The aerobics room was ridiculously hot. There was condensation dripping down the walls. The floor was slippery, it was so wet. There were ample amounts of towels and the water was great. Would be nice to have an infused option, but that may be too luxury focused. The weight room is hidden and it's awkward to walk through the pool to get to the other section. There should be better signage.
May 29, 2013
Rated 4 out of 5 by Cynthia57 Boston Spring vacay.
Great location but no room to negotiate rates or fees. No hotel shuttle but plenty of mass transit. Charges $9.95 a day for internet. Beautiful lobby with lovely scent waffing through the air. Great bartenders, good drinks and appetizers. Small bathroom, hard bed plenty of pillows. Door slam hard bring ear plugs or sleeping pill. Light came in around b Lindsay need eye visor past dawn.
May 7, 2014
Rated 5 out of 5 by ASCP1984 Great Location, Great View
Stayed at the Sheraton for 5 nights and enjoyed my time. My room on the 27th floor faced the Charles River and it was a beautiful view with boats on the water and Fenway Park. The express elevator was very handy and the breakfast provided each day was very good. Loved having Starbucks in the lobby and the attached mall for shopping and food options.
I wish there was a refrigerator in the room; you may be able to request (for a fee) to have one. The bathroom was really really really small. It did not make sense to have this large suite with foyer, living room and bedroom that were spacious and such a tiny bathroom. But the room was quiet and well appointed.
November 8, 2012
Rated 4 out of 5 by RA13 Sheraton Boston
Nice hotel and good for SPG members watching business budgets. Room was nice with good view. Mostly clean. Housekeeping/Vacuuming could have been a bit better. Showers are very weak with extremely suppressed water flow. This was worst room feature. Polite staff always greeted me quite nicely. Starbucks always a nice feature in hotel and proximity to Pru and other shopping/dining is very good. Dining area felt tight and a bit dated but again service was solid.
April 30, 2014
Rated 5 out of 5 by Treefarmer Great location and facillities
Located next to the Heinz Convention center and the Prudential Shops, it's a great place to stay when in Boston. Only a short walk to the Theater District and anything else Boston has to offer. The accommodations are top notch with great views and staff to match.
May 11, 2014