Rated 5 out of 5 by OliB upgraded to club level
First surprise - they allowed me to check in early
Second surprise - they upgraded me to club level
October 30, 2012
Rated 5 out of 5 by MarkSox21 Another excellent stay
This is our third time here and each time has been great. Great location and very good facility.
June 14, 2012
Rated 4 out of 5 by Annie68 Another comfortable stay
Valet parking not attentive upon arrival (which was unusual), but otherwise, comfortable stay.
November 22, 2012
Rated 4 out of 5 by JHelen Nice room but a few things are missing from the hotel
The room was comfortable and, for the most part, clean. The desk chair and other furniture were in good condition. In other hotels, the desk chair and other furniture are frequently worn or damaged. This was not the case here. The room was kept up. Disappointments were -- dirty toilet seat (YUCK!), Coasters under glasses by ice bucket and coffee maker needed to be replaced. The hotel was also lacking the basic convenience of vending machines for easy access to chips, sodas, etc. Or perhaps a little store for late-night snacks (could be operated by desk staff). One shouldn't have to order room service at 3am for a soda. Room service menu lacked variety and was extremely expensive. The easy access to the wonderful mall was a huge plus! Starbucks in the lobby was way too expensive (so what else is new). $8 for orange juice and a bagel. Walk to the mall and pay <$4 for the same thing. Hotel is far from historical landmarks and other points of interest, but good for conferences (Convention Center attached). Easy access to Legal Seafoods in the Mall is GREAT! I got takeout twice! But most of the restaurants are chains.
July 12, 2014
Rated 5 out of 5 by Roobear Great Stay
Quick trip but comfortable and a nice hotel
July 13, 2014
Rated 5 out of 5 by Rondre The Place to Stay!
Couldn't ask for better! Friendly staff, clean room and great rate,
August 27, 2012
Rated 2 out of 5 by K0513 One Week Stay Review
The hotels is within walking distance to the Charles River and many restaurants and bars. If you jog and want to get to the Charles River running paths, this hotel is close. However, the room rate is high for average room and restaurant. Unlike most Sheratons they charge for internet. The service in general is better than average. I had a few problems at this hotel and reported one. The TV reception went out for my last night in the hotel and most of the morning. They fixed it but it took 3 visits to correct it and a Direct TV specialist to fix it. One main precaution, if you are a light sleeper, DO NOT have them place you next to the elevator. It is noisy. One bright spot, the maid who cleaned my room was excellent. She cleaned and paid attention to what I was using and replace them as if she could read my mind. Here are the biggest negatives for this hotel.
If you rent a car and try to park it with them. It is very expensive. I paid $36 for 2 hrs. All day is $47 for valet. They do not give you a reduced rate. The parking is actually in the Prudential Shopping Center and you most likely will park a good distance from the hotel entrance. Finally, the hotel is the closest to the Hynes Convention Center so it is convenient.
May 17, 2013
Rated 5 out of 5 by JOhn51 The Very Best
From the time we arrived, to the time we left The staff made my wife and I feel like Royalty.Check in was the fastest I have experienced, and We were treated from that point on as every need would be and was met. The hotel is Gorgeous, Our Room was Truly home away from home. ( But not as Grand ). What problems we occurred were met by staff as High up as the Director of Guest services within minutes. The food was great, a little pricey but worth it. We recommend The Sheraton Boston to anyone who really wants the best. We have chosen the Sheraton Boston as our #1 hotel to stay in whenever we have to be in Boston.!! and I work in the Hotel Industry.
November 6, 2012
Rated 3 out of 5 by FrankJ68 Elevators & pool
The elevators were abysmally slow. And the pool was cloudy / disgusting. There's no reason not to be able to see the bottom of a swimming pool!!
July 11, 2014
Rated 1 out of 5 by jillski440 Disappointed
I recently stayed for a business/ conference. I am a SPG member and upgraded after receiving an email offer. I checked into the upgraded room and as the bellman was unloading my bags, he commented on the squealing noise coming out of the heating/air conditioning vent. He actually attempted to fix it without success. It was ear piercing. I called room services twice before the maintenance man arrived. He folded a piece of paper and stuck it behind the vent...the noise went away. Later that night I came back to the room to sleep...forget that. I was next to the elevator and actually had to turn on white noise from my phone and take a sleeping aid to drown out the continual up and down noises of the elevator. Now I'm starting to become annoyed.
Every morning I used the fitness center which was nice. However, the elevator door opened to construction workers who had to walk me to the gym...scary. They told me the elevators have been an issue for months!!! My first day, I came back to my room, showered and left again for my conference. The elevators WERE NOT OPERATIONAL!!!I Myself and two other hotel guests used the stairs from the 27th floor. (I have their names if you are interested).
I returned each night to my room and started the white noise to sleep.
The first day I went to the concierge's desk to get information re local sites and the woman, and I don't recall her name...blonde hair, was extremely rude and disinterested. I actually went up to the front desk to get additional help, Tara was amazing and patient.
I had breakfast two days in a row in the hotel and was charge $30 for one day and $26 for the second day. The first day the male server was not professional, the second day the female server was not only helpful but gave me the discount for being a member.
So I am wrapping up my trip and dressing for a dinner meeting, drying my hair and the ELECTRIC "GOES OUT" in the bathroom. Now what...are you kidding???!!!. I called guest services and tem minutes later the electric was back on. I am sooooo disappointed with the Sheraton. I actually am thinking about contacting my organization to look into another venue.
March 29, 2014
Rated 2 out of 5 by 7890M Disappointed with stay.
I will start this review with - I have stayed at this Sheraton before and had a wonderful stay which is why I selected this hotel again when visiting Boston for the weekend and even recommended it to the two other couples visiting. Unfortunately, I was extremely disappointed with my stay this time, perhaps an anomaly, but none the less it was not in line with the service expectations of a Sheraton and embarrassing that I recommended this hotel to my friends.
Back story -
We started by checking into our room on Friday and before we even put our bags down I noticed there were hairs on the comforter and the comforter was filthy. I went back down to the front desk and they kindly moved our room and upgraded us to a suite. The suite was unfortunately right in the mix of the high school students that took over the hotel that weekend. The students were loud, running up and down the halls, slamming doors, it seemed as though no one was chaperoning them, we had to wait extended periods of time, up to 15 mins, for an elevator. At on point we had to take the service elevator. Two other times we had to walk the 17 flights of stairs to the service area. There was trash left every where. I realize the students were a lot to deal with but other guests should not impede on our experience at your hotel.
I was told on Sunday when I expressed my disappointment that we would be comp'd for our next visit but I do not see that reflected in my points and am concerned that did not happen either.
I would appreciate hearing back from you regarding my stay.
February 25, 2014
Rated 4 out of 5 by Vivs5700 Location, view,comfort
We stayed at the hotel once again for this year's Boston Marathon. We had stayed at the hotel twice previously during the past 5 years. We had a 22nd floor junior suite room overlooking the Charles River which was simply spectacular. The room was quiet and spacious and the bed very comfortable. This would have been a 5+ star review, but the holdback is the bathroom. The tiny bathroom was dimly lit (one old-school lighting bar above the sink)and in need of a spruce-up, however it was clean and functional. With a lighting upgrade, I would have gone to 5 stars given the comfort and space of the remainder of the junior suite.
April 23, 2014
Rated 5 out of 5 by Cuddles1 Room comfort
The shade lets too much light into the room on the sides. You need a valance on both sides of the shade.
July 11, 2014
Rated 4 out of 5 by dolfinpismo Hotel was very comfortable
I was pleased with the comfort, location, and amenities offered by this Sheraton Hotel in Boston. All personnel were very helpful and friendly at all times especially Laura (8th Floor room attendant) and the lovely hostess at the restaurants. The only problem I had was the elevators. Twice I was on my way out and the elevators were so crowded I had to wait FOREVER to get down from 8th floor to lobby. Once a very kind employee allowed 4 of us to use the service elevator just to get down in a timely manner. The final blow came when on our way out we had to go down 8 flights of stairs with heavy baggage just to catch a cab for the airport.
August 25, 2013
Rated 5 out of 5 by anne89 Feels like home away from home...
Each time I visit my daughter in Boston, I stay at the Sheraton. The staff has always made me feel comfortable and is very accomodating. When I stay at the Sheraton Boston, I feel like I'm visiting old friends...from Kate in the valet area to Brenda in room service, everyone is friendly and approachable. The rooms are very well furnished and quieter than most hotels. The location could not be any better and it is very easy to go anywhere with the Sheraton Boston as a base. I could stay at another hotel, but I don't want to because I always know how my stay will go before I get there. It's just overall a great hotel with wonderful staff!
August 30, 2012
Rated 4 out of 5 by kim99 Great Hotel and location
Enjoy our stay at the Sheraton. Only wish the bed was not so hard. The room was very spacious and clean. My daughter left a $25.00 poster that she purchased in the room and when I called the hotel to inquire if housekeeping had the poster they said they did not find anything in the room. My daughter was very upset that they threw out the poster she just purchased. I have had numerous issues with trying to view my bill online. They system keeps stating that it is unable to process my request to register my new account. Very frustrating. We ate at the restaurant located off the lobby and the food was very good. It was also nice have a Starbucks in the lobby.
March 25, 2014
Rated 3 out of 5 by Merfee I Expected Better
The room was tiny, the chair almost useless; and the bathroom VERY tiny. When sitting on the toilet you have to be a contortionist to reach the toilet paper. After the room was made up, the comforter was just thrown on the chair, not folded neatly. The conference room was freezing, and the dining room even more so. No matter how many complaints were made the temperature never changed.
July 4, 2014
Rated 1 out of 5 by MW2012 My least favourite Sheraton experience.
I've stayed at a lot of Sheratons and have always been happy with them, and I have to say that we were really disappointed in this stay. I'll name a few things 1) The toilet backed up twice all over the bathroom. It was really disgusting. The maid was really fast to get to our room to clean it up- but she used all of our towels (read: guest towels to clean up dirty toilet water!) and then didn't replace them. The toilet wasn't fixed when we left. It was going to back up on the next guest for sure. 2) The electricity went out in our bathroom and wouldn't come back on. We were 30 minutes from leaving - so I didn't even call about this to give them a chance to fix it. 3) We went down for breakfast and the waiter came over to our table and said quite abruptly to my husband - "Sir, you and your family are not entitled to the free breakfast". The next table heard him... and it was embarrassing. We had fully intended to pay for breakfast and never asked for a free one. I'll throw in a few comments about a grouchy hotel operator that seemed bothered to answer my call both times we called, a front desk clerk who didn't seem to care about our troubles when I checked out, and a bell captain who watched my husband load all our bags by himself from inside - while his colleague leaned against the wall and played on his phone. On a positive - The Concierge and the Front Desk Clerk who checked us in were both very good)
January 2, 2013
Rated 3 out of 5 by Jim00 My thoughts
First impressions of the lobby area was not good, not the wow factor I was expecting for a Sheraton. Also, the room we had was so small with small doors. barely room for two to get around. We do have a Sheraton Hotel where we live, and it is beautiful. Lets just say I was disappointed.
July 7, 2014
Rated 2 out of 5 by jhmh not worth the money
after travelling over 5 hours, we waited in a long , slow moving line to check in at 3pm. when we finally got to the front of the line, they told us baseball players just left and our room wasn't ready. our son who was having surgery at boston children's hospital the next morning was uncomfortable and we couldn't wait to get in. not until 4:30pm did we get in. why is it my problem baseball players were there. ????this was so rude and unacceptable, I would never return. we were told we had a microwave and a refrigerator and that took what seemed to be eternity to receive. the bathroom shower had no water pressure... we liked the gym but the heated pool was cold... for all the money, totally not worth it.
June 1, 2014
Rated 4 out of 5 by rstuv mixed opinion
This hotel is in an excellent location, The lobby was large and comfortable.
Although our room was clean, the lobby and elevators seemed to always have trash on the floors- and employees would walk by as if they didn't notice.
The employees were polite and seemed to be helpful if asked. But no bellman offered service- we handled our own bags both checking in and checking out.
Whenever we used the service of the concierge there was a line with only one employee at the desk (and they had to answer phone as well.)
The room- We did have a beautiful view. I have never seen such old and dated furnishings in a room. There were two pieces that were totally useless. They took up space but had no storage capability in them. The only drawers were in a piece of furniture that was a desk. And the room was so small, only one bedside table would fit. The person who was on the other side of the bed did not even have enough space for a path to get out of bed. He had to crawl out of the foot of the bed. The bed, pillows and bed linens were the best thing about the whole stay.
The bath- Shower water pressure was totally unacceptable. The commode had a flush lever that was institutional. I wasn't sure whether to use my hand or foot. The bathroom itself was tiny. The bath linens were thin and scratchy.
Now for the coup- The fourth night (out of five) the smoke alarm went off during the night- not once, not twice, but three times.
The front desk manager did rebate the room charge for that day but we really would have rather paid and slept.
November 7, 2012
Rated 2 out of 5 by Mensate Far Too Expensive
Had a junior suite. Big but the extra space was dead space in the foyer. No refrigerator. No other amenities. Staff was very good. No restaurant. Connection to Prudential Center was very convenient but the hotel is far far too expensive for what it offers.
July 7, 2014
Rated 5 out of 5 by Susan321 Excellent for large group meetings
The conference facilities were very spacious. The staff in the lobby restaurant were outstanding, which elevated a routine dinner to delightful! FYI- north tower rooms very small, but close to activities; south tower more modern and spacious, but long walk to lobby.
July 6, 2014
Rated 4 out of 5 by ABL2013 Overall great, luggage storage employees need improvement
My husband and I attended a conference at the Hynes center and stayed at the Sheraton. It was my second visit to the Sheraton. Overall, features of this hotel are great and most of the employees are a pleasure to interact with. However, our last visit was less enjoyable. On Monday Dec. 2, after we checked out, we were told we could store our luggage with the luggage porters. We did so, and we were told we could return at any time. We returned before dinner to access a change of clothes after the conference. One of the porters, Antonio, was extremely rude to both my husband and I. Instead of accessing our luggage for us, as is standard in most hotels, he brought us to the back storage room. He rushed us along and warned us that we were were being video recorded and he asked us to "smile for the camera" which was downright creepy. When we returned to return the clothing items we had changed out of, he appeared visibly agitated that we had returned and very rudely spoke about us to another employee, complaining that this was our second visit. He once again brought us to the back room instead of retrieving our luggage for us. Antonio repeatedly told us that he was very busy and we would have to hurry, although on multiple occasions I observed him casually chatting with other employees about non work-related items. After, he warned us that this would be the last time we could access our luggage before we left. We have never been treated so poorly by a hotel employee, and we were absolutely appalled by his brash and rude behavior. Quite frankly, Antonio should not function in a role that involves direct interactions with guests.
Despite this experience, our stay was pleasant overall. Our room was clean, the fitness center was great, and the proximity to our conference at the Hynes center was extremely convenient. The rest of the employees were a pleasure to interact with and very friendly.
December 4, 2013
Rated 5 out of 5 by Carbo Great hotel for meetings & Conferences
With the exception of rather high prices for everyrhing (eg:valet parking is $46/day) this is an excellent hotel.The staff provided sterling service and the facilities met the needs of the convention I attended. My suite, which was used for business meetings and entertainment of customers and vendor-partners, was on the small side and my attached bedroom could only be entered thru the suite itself as there was no seperate entrance from the hallway. Also, only one bathroom for both my sleeping area and the "meeting room". In spite of these shortcomings I'd reccomend this place for meetings and as a place to stay in downtown Boston.
October 23, 2012
Rated 4 out of 5 by MensaMikey Nice Place to Stay
Great bed, great sleep. Only thing that didn't work was the exhaust fan in the bathroom. Otherwise, everything was fine.
July 7, 2014
Rated 4 out of 5 by MensaS Internet, food, a/c
Our room was pretty and comfortable.
The internet in the lobby was very slow. It was almost unusable.
The food for the Mensa event was poor. It was all simple carbs and sugar.
The meeting rooms were frigid.
July 6, 2014
Rated 3 out of 5 by Fearless People are Great
My experience over all was good your employees made it good! ;-) What i did not enjoy is that house keeping didn't pick up the pizza boxes left on the floor of the room, they hung up dirty towels on the back of the bathroom door that were left on the bed vs. replacing them with clean towels. They did not change the sheet after a nose bleed and they did not vacuum the room. They picked up items like a water bottle cap to a full open bottle of water and left the water, why not put the cap back on the water or take the cap and water and disregard it to take one and not the other is ridiculous. room was small heat wouldn't shut off and the blinds didn't work.
November 15, 2012
Rated 2 out of 5 by MattNYCTraveler Old Hotel, Great location & Ample Space
A mediocre hotel with a lot of space and convenience. Lacking any type of luxury or special touches. Generic but reliable, convenient and big.
The room I had was in the South tower. I knew it was going to be old when I saw the carpet that looked like Disney World.
The room is very large with great views. Not sure why I was placed on the 9th floor but that's besides the point. The leather chair was ripping and definitely needs to be replaced. The phones were far too old, very antiquated. The valet/housekeeping button needs to be updated. I'm not sure if maybe the South tower rooms haven't been updated - maybe it was just my room?
The bathroom was tiny and awkward. The counter space was great. Products mediocre but fine. Ample towels. The toilet was so commercial and lacked any sense of "home." The shower tiles were old and antiquated. The shower curtain could barely cover the tub and water went everywhere, even into the hallway getting on the rug. Seems like a water damage issue.
Attendant was not very knowledgeable of the menu. She seemed very confused when I asked for changes/substitutions. It all worked out fine in the end, but it was a very long awkward phonecall. The omelet was poorly seasoned. Fruit and toast were fine. Tea was good, but waiter did not offer to start the tea pot. When I was leaving a tip, she was rushing me and mentioned I didn't need to do the math and it would be automatic. I was trying to leave additional tip!
Valet service was pretty good. A little awkward with my luggage and didn't offer any directions but adequate.
Reception staff was nice, courteous, efficient and helpful.
The Starbucks immediately in the hotel was extremely convenient. However, the food selection was poor and the signage was completely wrong. They kept apologizing when I asked for certain items. Overall, I loved the convenience.
The gym is good. The aerobics room was ridiculously hot. There was condensation dripping down the walls. The floor was slippery, it was so wet. There were ample amounts of towels and the water was great. Would be nice to have an infused option, but that may be too luxury focused. The weight room is hidden and it's awkward to walk through the pool to get to the other section. There should be better signage.
May 29, 2013
Rated 5 out of 5 by Bronx53 Beautiful room, corner suite
The room was neat and clean, the amenities were excellent, and refilled as needed, the comfort of the bed was very good,
July 7, 2014