Rated 3 out of 5 by DallasBarbE Perfect location
Great central location within walking distance to designer shopping and excellent dining as well as sightseeing. Attentive staff, especially considering two large conferences were taking place at the same time, yet they managed to get people checked into and out of rooms without delays. The staff was really upbeat and friendly.
Gave a low rating due to uncomfortable beds, stained (including blood stains) bed linens and very loud air conditioning (sounded like running water) made it difficult to sleep. Food was mediocre, but with so many great places to eat nearby, this was not an issue. Room was obviously cleaned in a hurry and not fully stocked (no pen or pad, missing internet instructions, not enough bathroom supplies, etc.)
Normally I would give the hotel a chance to change the room or at least the stained linens, but I knew the hotel was already sold out due to the conferences and did not want to over burden the hard working staff.
I found the issues to be typical for older, busy hotels in major cities and I would still stay here again, but next time I would want to see the room first to make sure it was clean and well-stocked.
May 29, 2016
Rated 5 out of 5 by Sawman GREAT HOTEL!
The staff is fantastic. The location is wonderful. I would highly recommend this hotel for business or pleasure.
May 25, 2016
Rated 3 out of 5 by Verified Reviewer Unsecured, Unsheltered, Unmonitored EV Charging Area
If you drive a Tesla, or any other electric car for that matter, skip this hotel, or at least don't book it for that feature. You get billed a $53 valet charge just to leave your car outside in the service vehicle lot.
May 24, 2016
Rated 4 out of 5 by Kathi125 Lovely stay
The room was clean and beds were comfortable. The air conditioning was not working well. Room very warm.
May 15, 2016
Rated 5 out of 5 by josec3230 This hotel has great features
This hotel is very good the staff and management was very nice and understanding.
May 11, 2016
Rated 5 out of 5 by alp100175 Lovely hotel in great location
I am a big fan of Sheraton hotels and this one did not disappoint. The staff was friendly and responsive and the conference center was clean and easily accessible. I would stay here again for sure.
May 11, 2016
Rated 5 out of 5 by DrKidney I want to go back
Excellent location, friendly staff, access to convention center and mall. Airport shuttle very helpful. I can not wait to return.10 minute walk to Fenway Park aka Boston Cathedral.
May 1, 2016
Rated 5 out of 5 by Tiff5 Excellent guest service!
I couldn't be more impressed with how above and beyond everyone made me feel at this hotel. From checking in to telling me everything I needed to know (pool area, shopping ect.) I would of never known to check out the extras you have to offer at the hotel if it wasn't for staff. The concierge also helped with finding places to go and walk to. It just overall was an amazing experience and I will be coming back to visit again! Also I would recommend this fabulous hotel to my family and friends! Great job!
April 28, 2016