Rated 4 out of 5 by rjake13 Excellent check in
With the Red Sox winning the World Series, my wife and I wanted to stay overnight in Boston for the Rolling Rally Parade. I could not have been more pleased with the speed of my check in.I was actually offered an upgrade on my room, as well as being able to get late check out, all in a matter of minutes!!
November 3, 2013
Rated 4 out of 5 by Robin42 A little disappointed w room
Staff and service was wonderful at hotel. I was disappointed with room on north tower. As a star wood preferred floor it was nothing to write home about. Tower is old. Our bathroom had peeling paint from ceiling and vent in bathroom was filthy. Never cleaned. Just not what I expect when I stay at Sheraton
September 3, 2012
Rated 4 out of 5 by ddanm NM
Exceptional hotel. Our room was magnificent with a view and it was large. It is close to everything including restaurants and shopping. The staff is friendly, courteous and professional.
Kudos to the general manager who obviously supervises a superior program and obtains only the best from his personnel.
October 19, 2013
Rated 5 out of 5 by Susan66 Most everything was fine
Everything was wonderful-service, room. However, I would like to make one suggestion, even though I opted for the green approach to my linens a couple of days, I would have appreciated that someone remove dirty glasses that were in the room. Otherwise I had no complaints. The staff was wonderful as well.
October 11, 2012
Rated 5 out of 5 by Susan321 Excellent for large group meetings
The conference facilities were very spacious. The staff in the lobby restaurant were outstanding, which elevated a routine dinner to delightful! FYI- north tower rooms very small, but close to activities; south tower more modern and spacious, but long walk to lobby.
July 6, 2014
Rated 2 out of 5 by BGSB Noisy. Impolite staff.
Location is good. Lively neighborhood, shopping & restaurants.
I have to stay here often, due to my company policy/rate agreements - it's a block space hotel for us, not much choice.
Very busy and noisy due to convention center proximity and frequent events (think Animie convention attendees in all their comic character outfits glory going up and down the elevators).
Staff is indifferent and not very considerate. As a Gold member on the verge of Platinum, get no consideration for upgrades. Generally cold front desk - it's ok to smile once in a while.
Once was checked into an already occupied room! Scary for the people and me when I walked into my room at 11:30pm, to find others sleeping there.
No in-room dining as of Mar 2014, due to construction, it is closed.
Rooms are inconsistent in size & amenities, some times there is only one towel, and bare minimum toiletries. Other times, had soiled towels. Housekeeping is very bad. Though they do send stuff over promptly when you call.
March 22, 2014
Rated 3 out of 5 GREAT LOBBY, AVERAGE ROOMS
The Shearaton Boston has a grand lobby with plenty of energy and convenient for meeting people. However, the rooms could be enhanced. The bathroom was spacious bbut needed more towel bars. Also, the noise between rooms was quite noticeable.
July 25, 2014
Rated 4 out of 5 by PolkaDot WONDERFUL HOTEL
Our room was fresh and well appointed despite it being one of the smallest rooms in which we have stayed. Each hotel staff member was friendly, helpful and shared a smile. We would love to return since the area is so accessible to transportation and quality shopping and restaurants. Love this Sheraton!
November 21, 2013
Rated 4 out of 5 by Rene08 A little outdated, but good location
Hotel looks a bit outdated once you get into the rooms. The location is very convenient. The gym section of the website needs to be updated. There are no barbells, only dumbbells. The staff maybe should be informed on how to describe this to guests better... no one could answer my question effectively.
October 4, 2013
Rated 5 out of 5 by Davids80 Great room with a view
Was able to upgrade to mini-suite and absolutely loved it. Great view of Boston skyline and Fenway Park. Housekeeping did lovely job everyday. Hotel connects to mall and Hynes Convention Center. Great overall experience.
August 4, 2014
Rated 3 out of 5 by JayJac Needs process improvement...
My res said 'plez have rollaway in room for VERY late arrival' since we have a young child. Res agent said they'd note it on the res...
I called from car 2 hours prior to 12:30AM arrival and asked 'plez have rollaway in room for VERY late arrival'. They said they'd handle.
When I arrived, desk clerk said rollaway was IN THE ROOM. Wife went to room while I parked the car and called me from the room and, guess what? NO ROLLAWAY IN ROOM!!! Had to wait 20 min. #Now you can see why we want rollaway in room for young child after 6 hour drive.# We rec'd 10,000 free SPG pts. 'for our troubles'.
Also, were told upon arrival that the club lounge had breakfast 'till 11am. Was 10am instead since it was Friday, not Saturday. #We rec'd free breakfast in restaurant, thank you.#
Since I didn't valet my car, I didn't have enter/exit privileges from pkg garage which I found out after-the-fact.
Really, free pts. and free breakfast wasn't the point, ...but thank you. That all helped alleviate 'things'.
July 24, 2012
Rated 5 out of 5 by LittleRicky Good place to stay with pets
Have been here a few times. Great location near Copley Square, a very desirable place to stay in Boston. With recent upgrades, hotel facilities meet expectations. Nice view, nice bedding, everything functional. Our small chihuahua was allowed to stay free of charge.
June 29, 2014
Rated 3 out of 5 by Locust Good facility
Usually great rooms and service. This time however the room had a odd smell, plaster over dry wall was peeling and area's of missin plaster. Mold on some area of old pink tiles in the shower
The living area of the room was great (except for the ordor), and the staff and common facility was great.
October 1, 2012
Rated 2 out of 5 by Mensate Far Too Expensive
Had a junior suite. Big but the extra space was dead space in the foyer. No refrigerator. No other amenities. Staff was very good. No restaurant. Connection to Prudential Center was very convenient but the hotel is far far too expensive for what it offers.
July 7, 2014
Rated 4 out of 5 by BostonFan29 Rooms in desperate need of updates!
The bathrooms were very outdated. Toilets were what you'd expect to find in a truck stop. Cracked and old tiles in th shower and on floor and the closet and bathroom doors were way too narrow and old. Staff was tremendous!!!! The $5 voucher for not needing housekeeping is wonderful!!!! Love it!!
November 21, 2013
Rated 4 out of 5 by TXtraveller Nice Hotel - Good Ammenities - Staff not the friendliest
We came for a conference at the Hynes convention center. The hotel met our expectations for being an upper end hotel. Our only draw back was the front desk staff (not all but most of them).
The doormen, cleaning staff were friendly. The front desk staff (who get paid to be courteous) were not.
September 13, 2012
Rated 5 out of 5 by Nanna47 loved this hotel
our room was spotless, comfortable and had any amenity you could want. front desk staff was extremely cordial, helpful and went out of their way to accommodate us. we will definitely come back to this hotel when we visit family in Boston. Anna on the front desk was extremely helpful and kind.
November 30, 2013
Rated 3 out of 5 by MicT Centrally Located
Good location but the room was rather small and didn't include a minibar. Staff arranged a fridge tho. Pool is big enough to lap but it was very busy and the water wasnt very clean. probably due to the fact that the closest shower was in the locker room on the other side of the gym...
April 23, 2014
Rated 2 out of 5 by KM12 Poor TV
The TV service in the room is very disappointing. While the set itself is a large flat screen the cable channels are low resolution stretched improperly on the screen. In addition the selection of cable channels is minimal, reception is poor, and there is no channel number mapping provided.
June 18, 2012
Rated 5 out of 5 by Isie Ms. I. Wills
I enjoyed my stay. The check-in was prompt, my room was ready when I arrived. The location was great and I will stay at this hotel if I visit this city again.
August 19, 2014
Rated 3 out of 5 by danmarino13 junior suit selection
you gave me a Christian Science overlooking side junior suite. But, I was a long staying guest, you could have giving me the other side overlooking much interesting things ,boston.
August 12, 2014
Rated 5 out of 5 by makingithappen Good Business Hotel
Stayed for the 3rd time at this property and was pleased once again. The SPG upgrade was a nice touch and I had a great room to work in etc. The business center and very conveniently located FedEx Office is a bonus and helped me prepare for a meeting last minute.
June 18, 2014
Rated 5 out of 5 by Realtyadv A Favorite
Living an hour away, makes a couple nights in Boston a regular treat. We try many hotels, but end up back at this location semi regularly for its service and location. It is particularly great for the colder weather months when you can get anything you need without ever putting on a coat.
November 11, 2013
Rated 5 out of 5 by MarMac Sheraton Boston you are my home!! :)
From check in to check out and in between, the Sheraton Boston feels like home away from home! Location is perfect to get to everything. When checking in you are greeted with a smile and top notch service! The breaksfast staff are awesome and attentive!!! WE just love the Sheraton Boston!
December 5, 2012
Rated 3 out of 5 by MSJohn Very average for trhew price
I was disappointed that a hotel of this stature would not provide as daily newspaper or place my bill under the door the night before checkout. i would say that the staff was minimally responsive and rather unhelpful when I made reservations.
July 11, 2014
Rated 3 out of 5 by Tony Get some new elevators!
The elevators in this hotel must have been installed during the first world war. They are unbelievably slow, so you're standing around for as long as 10 minutes waiting for an elevator. When it finally arrives, it is packed with 10+ people. This is simply unacceptable for a modern hotel.
October 11, 2013
Rated 2 out of 5 by Brett1752 Rooms need improvements
Stayed at Sheraton for 3 nights for business. The gym and facilities were nice and well maintained, however, the room I received was poor. The carpet was old, walls / wallpaper needed repair and the bathroom was very outdated. The club lounge was nice with a good view over Charles river.
December 5, 2012
Rated 4 out of 5 Great Location
Our room was a special rate, but it was not big enough for two people to use comfortably.
The young lady at the time of registering was very helpful in giving us a deal on the internet service, which I was very grateful. I will hope to get a good rate on a bigger room for our next trip.
August 29, 2013
Rated 3 out of 5 by ChouChou Check-in
I was mortified when the room I was given already had guest luggage in there.
What a breach of security.
3 room keys were given me #1642 which was already occupied when we went in!!
Called the desk and a bellman met us at room #1242. Did not give me a very good feedling about security.
October 21, 2013
Rated 5 out of 5 by FredW58 Another great Stay!
We had a wonderful time and a Great stay. This Hotel is one of my Boston favorites. Great location, Club lounge was superb, great continental breakfast-overall an A stay. The only negative was we really missed the hot tub that used to be near the pool-hope you bring that back. Thanks.
September 19, 2012