Rated 4 out of 5 by amy42 This hotel was wonderful!
I was just here 4/6/12 overnight, everything was great, clean room, friendly people, and beautiful view! The pool was great, unfortunately, the time I went there was 4 kids there, very loud, jumping in the pool, not supervised very well, so that made for a short swim for me. The only other thing that I didn't understand was the parking, I don't know Boston at all, so when I pulled in to the lobby, the gentleman had broken english, and I must of misunderstood, all I got was valet $42 or you park $39, I explained I will be there 2 days and 1 night, what should I do? got the same answer, so I parked myself, again, I don't know Boston, needless to say when I left, it was $75, little shocked. But, again, the hotel was awsome!
April 9, 2012
Rated 5 out of 5 by Marie227 Beautiful hotel!
We stayed at this property for the second time in 2 years for a large dance convention taking place adjacent to the hotel. We brought our young daughter and 2 small dogs, as we did last year, the hotel staff is very welcoming and made us feel right at home. Traveling with dogs often brings out the worst in the hospitality industry and we have always been made to feel welcome in this beautiful hotel. This is a large hotel right in the heart of Boston and, understandably, attracts huge events with many participants. Given this fact, the accomodations are very restful and very quiet! Confortable quiet accomodations luxurious linens, fabulous fitness facility, all within steps of all that Boston has to offer! Will definitely return!
December 9, 2013
Rated 2 out of 5 by Nancy01950 This Hotel Needs Improvements
My husband and I expected to check into this hotel no later than 3:00 PM on April 20th. It wasn’t until approximately 4:30 PM that we were able to check in. However, when we were told our room was ready, it wasn’t. We made a call back down to the front desk to inform them of this, and we were told to come back to the lobby. Once we reached the lobby, we were told that they had another room ready for us. When my husband asked the front desk clerk if she was sure the room was ready, she gave a glib remark along the lines “I’m not with the housekeeping staff, so I’m just assuming that it is ready – I’m not there so I don’t know. I only know what I’m seeing on the screen.” On the second pass, the room was ready.
We were comped for dinner for two and two drinks in the hotel restaurant. I attempted to make a reservation for two for the evening of the 21st, but was told by the restaurant staff that they didn’t accept reservations, but just to show up and we’d be provided with a table without any problem. On the evening of the 21st, we went to the restaurant to get a table for two and were told that there weren’t any tables – we’d have to wait. I noticed a number of tables with reserved signs on them. My husband brought this point up – saying that we were told that no table reservations were necessary. The staff seemed upset and confused that we brought this up. We were shuttled to a couch with a coffee table facing us – this is where we were told we could have dinner. After a period of time, we noticed a couple of seats had opened up at the bar and that’s where we ultimately ended up.
I have to say that these instances were troubling and put the Sheraton in a bad light. My husband once travelled extensively for business and always used the Sheraton for his business stays and never experienced anything along these lines. I hope you will take the time to address these problems moving forward. Thank you for allowing me to voice my concerns.
April 29, 2014
Rated 4 out of 5 by SandyNP Great amenities
Outstanding facilities for the fitness-conscious customer - excellent workout equipment and a pool that provides comfort and workout capabilities. With easy access to the mall, there are lots of opportunities for last-minute shopping excursions.
April 15, 2014
Rated 5 out of 5 by TS618 Great room with a view
I enjoyed my stay very much at the Sheraton except for one thing. I couldn't figure out how to watch a different channel than what was programmed when the TV was turned on. It was only the SPG channel going on and on and it never stopped. Otherwise, it was great. :)
April 14, 2014
Rated 5 out of 5 by Terriers Billing procedures
I wasn't given a bill when I checked out and was told it would be emailed to me. It's been 24 hours and I haven't been emailed my bill.
Other than that the hotel is good.
April 18, 2014
Rated 4 out of 5 by nycwriter great hotel to get work done
The desk was good, my room had a nice view, the wifi worked, the gym was great and the lobby Starbucks sold strong coffee.
April 19, 2014
Rated 2 out of 5 by 1060 Bath Room Noise from next door , Bad TV reception
I got waken up/ disturbed by the big noise from your neighbors thru bathroom. Bad TV reception. Per my complaint, they sent a guy but he could not fix that.
April 17, 2014
Rated 4 out of 5 by VJVIS Excellent location, Great rooms, facilities, Highly Recommended
The only reason I gave it four stars for room comfort is because I don't like the really fluffy pillows, and they don't have anything firmer. The reason facilities didn't get five stars is because the hot tub was removed after a recent renovation, otherwise the fitness facilites and the swimming pool are the best you can find in this class of a hotel. The staff can be great, but also nonchalant sometimes. They will attend to your needs immediately, but may not be overtly friendly all the time. The issues I have are minor and I highly recommend this hotel.
December 23, 2011
Rated 5 out of 5 by Helcho Great stay
The team at Sheraton Boston were quick and efficient with our girl's bacholerette weekend getaway.
Rooms were comfortable and we appreciated the high level upgrade despite what seemed like a very busy weekend at the hotel.
April 14, 2014
Rated 5 out of 5 by Bangorian Outstanding Stay
We recently spent two nights at the Boston Sheraton to celebrate a birthday and attend a concert. When making the reservation, I mentioned the reason for our trip, not imaging that anyone would make a note of it, or go out of their way to help us make the stay special. When we arrived we learned that we had been booked in the most gorgeous suite we have ever stayed in. The staff were gracious and friendly and even sent up a birthday card. I cannot thank the staff enough. This hotel is not only perfectly situated for a family like ours (we have two boys), but the facilities are clean, spacious and staff by friendly people who want you to have a nice time. Our experience this weekend has made me a permanent fan of the Boston Sheraton.
September 26, 2012
Rated 5 out of 5 by ExMarrGSO The best Starwood Property in Boston!
Location, location, location!! If that's not enough, the staff is superb, excellent pool/fitness area and you can go easily to Cambridge, the South End, the North End, Back Bay, Kenmore Square or just take the "T" anywhere. The Dining and Shopping just outside the Hotel is fantastic enough that you may not get to the other areas of Boston! The Guest Rooms are newly appointed with excellent views of the Charles River as well as a fabulous Club Level on the Top Floor. If you are in Boston for any reason, this Starwood Hotel is a sure bet!!
January 9, 2014
Rated 4 out of 5 by rkhillyer Nice stay,nice location!
Just got back from staying At the Sheaton Boston from 12/29 - 1/1/12. Had a club room suite which was very nice overlooking the Charles river.Only issue was that we were charged $12.95 per day for internet service which is susposed to be complimentary in the club rooms. Front desk person said she was going to take it off my bill(which hasn't happened). Also, it would be beneficial if there was some sort of humidifer system in the rooms. The forced hot air dries out your system. In the morning you feel as if you have a mouth/noseful of dried concrete.
January 4, 2012
Rated 2 out of 5 by shalala2002 Cleaning needs to be improved
I stayed at this hotel for a trade show/conference.
The bathroom was the dirtiest I have ever experienced. The grout in tile shower had black and red mold throughout. The walls of the bath room were just plain dirty. It honestly looked like the bathroom had only superficial cleaning for a year.
What is worse is that I notified the hotel staff by personally visting the front desk and informing them of the issue. They apoligized and said they would have it cleaned. They had 8 hours to clean the bathroom but when I returned to my room I saw no difference.
I am not a clean freak, but if you are paying high rates for a room, it better be clean. I stay about 50 nights/year at and have NEVER experienced this, even at lower end properties.
October 1, 2012
Rated 4 out of 5 by SazukiSenpai Expected no less from the Sheraton
Arrived earlier then the listed check in time and they already had the room ready and waiting for me and my friends arrival. The room was clean, well kept and the linens were fresh. The experience in the long run was great, only a few hick ups such as the power being lost on the day of our arrival which was an issue due to my friend having to keep his medication refrigerated and one of the beds was indented in the center.
March 24, 2014
Rated 5 out of 5 by Jodum1 Stellar Experience
I brought my teenage grandson and his friend to the Anime Conference this past weekend. I had to book 2 nights separately due to availability when making the reservations. When I was checking in I asked the Front Desk person if it were at all possible to stay in the same room both nights. She went above and beyond in making this happen. The hotel is beautiful, our room was fabulous and the staff amazing. THANK YOU!
March 25, 2014
Rated 2 out of 5 by Ksc82 Issues with comfort level
We were there for 4 nights with only 1 night of air conditioning semi working in our room We were told we would be given a night free but as with all promises this was never fulfilled
April 14, 2014
Rated 5 out of 5 by joeHeather126 Sheraton Boston, 39 Dalton Ave. Boston,MA
My wife and i always choose this hotel due to the fact of their employees. From the bell hop to the check in personnel. We rate them #1
One person is very special to us and always make our stay wonderful. One of the reasons we keep coming back is because of Ms.Chandra. She always is so so pleasant to us after our long trip up to Boston.
She is so special is so many ways.
March 31, 2014
Rated 3 out of 5 by Honeymoon123 Always lock your room door
My first time staying at this hotels. Club lounge has a good view but do not expect anything good you can get except fruit & bottled water. I got upgraded to the room right below club lounge and I could hear people dragging the chairs. House keeping did not knock on the door before entering, fortunately I was dressed. I did called front desk, as well as informed them at check out.
No bottled water at fitness center, but provide little cups.
March 17, 2014
Rated 4 out of 5 by WorldTraveler73 Solid Convention Hotel
Solid hotel with friendly staff that aims to please (reception, concierge etc.). Very big with two towers and hundreds of rooms attached to a convention center - downside of this is it can seem a bit impersonal at times with mobs of people in the lobby during busy times; upside is nice room upgrades when less busy (especially on weekends). Everything about the stay went well, except housekeeping forgot to clean the room one day (I left the room at two in the afternoon), but a quick phone call upon my return at seven that evening took care of that (a big hotel also means housekeeping staff is available at most times). The suite I was upgraded to was spacious and had great views of the city below. Location in Back Bay is superb - close to restaurants on Boylston Street and the South End, boutiques on Newberry Street, shopping in the Prudential Center and Copley Place , museums nearby and a short walk to Harvard Bridge to reach Cambridge and MIT. One of the nicer Sheratons.
April 5, 2014
Rated 3 out of 5 by RafKam A Well-Located Mammoth
Apart from location, I am struggling to find too many positives about this hotel. From the long lines at check-in, to the massive crowds attending numerous events and conventions, and the endless waits for an elevator in the mornings (plan ahead), I see little reason to actively want to stay at this hotel. What's more, it seems to be way overpriced and is often fully booked.
Rooms are fairly spacious but outdated. There is good Platinum recognition, but the Club Lounge is not much to write home about. The location, and the fact that it's connected to the Prudential Center is the main draw. A special mention to staff as well which is very helpful.
All in all, if you are after a soulless, larger-than-average Sheraton, this one fits the bill.
April 19, 2013
Rated 4 out of 5 by PNP54 Nice Hotel
Staff was helpful. Room was nice except for the view of the brick building outside my window.
I liked the location.
April 14, 2014
Rated 1 out of 5 by pandaexpres Dirty sheets, broken room door, tiny bathroom
I wonder where these other guests stayed. I stayed in room 2760 (south tower) and 2819 (north tower) and here's my experience
1) Completely broken reservation system and incompetent front desk that could not fix issues for a very long time - spent HOURS downstairs trying to fix names on rooms, check in and check out dates. This after spending 4 days on the phone with reservations and their broken system. Unbelievable?!
2) Dirty sheets - yes stained, dirty sheets - so grosssss
3) Broken room door - door would not close properly
4) Really expensive room service. $40 for breakfast?!
5) Putting only trainees at front desk with no fully trained people in sight.
All in all a complete nightmare stay that was more stressful than just staying at home.
August 13, 2012
Rated 5 out of 5 by Lin100 Very Comfortable and Friendly Hotel
My husband and I flew from England to spend our 40th wedding anniversary in Boston, what a wonderful hotel with truly friendly staff. We would like to mention Amy, who is an absolute credit to The Sheraton Hotel. We booked some sighseeing tours with her, and she was very knowledgeable and nothing was too much trouble, when we mentioned that it was our anniversary she arranged for us to be upgraded to a suite, it was very special. She even left a message for her colleague to contact us in our room to check it was okay. Terrific customer service!
The hotel was very comfortable and the lobby has a lovely welcoming feel to it. All in all The Sheraton Boston was what made our whole trip special. Well done, will definitely be recommending to others.
September 30, 2012
Rated 4 out of 5 by Arose Good stay.
I arrived to the property at noon on a Sunday and my room wasn't ready. The front desk gave me a pass to the fitness center so I was able to take advantage of the area for a good run. When I returned, my room was still not ready, and I was up against a time commitment and expressed that politely, but the trainee at the front desk could sense my frustration. She asked for help from her manager and they were able to get me into a room on the 28th floor. I suspect that it was an upgrade since it had a seating area and beautiful views of the city. In the end, I was able to get into the room in time to shower and get ready to meet my business obligation.
The staff was very friendly and provided good service- especially in the lounge. I would return!
September 26, 2013
Rated 5 out of 5 by Trisha3 Boston Sheraton
Hotel was extremely convenient to the conference site, with restaurants and shopping right next door. Didn't even have to go out in the snow to enjoy a wonderful dinner each evening! Hotel is, however located in a great area of Boston. I enjoyed my stay here. Disappointed to find the Starbucks closed most of the time!
April 2, 2014
Rated 2 out of 5 by Snow72 Worst room I've ever stayed in
The room was noisy, the bathroom was super small. The pool was supposed to be heated, it was freezing cold!!
April 13, 2014
Rated 5 out of 5 by GM63 awesome stay
I travel to Boston often and try to stay with Starwood. The Sheraton Boston is one of my favorites. My recent stay on Valentines weekend was higlighted when Chandra upgraded me to a river view club room. She was awesome. Beautiful view!!! and room. The only negative was that the bathroom was very small. This hotel never disappoints. I also judge a hotel by the fitness facility and the one here is outstanding: quality machines, large number, and nice weight room.. Look foreward to returning
February 17, 2014
Rated 2 out of 5 by Roland00 Some great parts, some disappointments
I had a 1 bedroom suite in the Boston Sheraton hotel for 1 night and was grateful for my short stay. Good points: check-in/check-out was flawless, room decor is nice, and room was perfectly clean. Bad points: only one of the two rooms' thermostats worked, only one of two TV remote controls worked, 3 calls to room service went unanswered, and room layout is terrible - bathroom door clears the front of the toilet by less than 6 inches, other doors in entrance bump each other, closet tiny... Over all not a good value and one I won't repeat.
October 29, 2012
Rated 5 out of 5 by Maryann3 Great hotel.
I was at Sheraton Boston for a conference and the accomodations were wonderful in every aspect. Very pleased!
April 12, 2014