Rated 4 out of 5 by JohnB13 Out of control breakfast cost
The hotel is all around great. But the cost of the breakfast buffet is $25pp. There is no menu posted outside the eating area. Once you sit down and have a bit of coffee it seems awkward to leave. I travel for work 40 weeks per year all around the us. This is by far the most expensive buffet.
June 23, 2014
Rated 3 out of 5 by robynbobyn Ask for North Tower
I joked that the South Tower was the slum tower. Many of my friends had rooms in the north tower which has been recently rennovated. The South Tower had not and looked and felt worn. There were potato chip crumbs in the corner of my bathroom when I arrived and one morning three of the four elevators were broken. I did love the idea of not having your room cleaned in exchange for a $5 voucher, but twice they tried to clean my room anyway.
July 18, 2012
Rated 4 out of 5 Super comfortable bed
One of the most comfotable beds and pillows I have experienced at similar type hotels. Big disappointment was lack of accessible outlets in the room unlike other Sheratons I have stayed at. Had to reach down behind the bed to access a power strip that the hotel didn't even use to plug in the clock radio. The staff was super friendly and efficient. Just bring an extension cord with you if you have multiple electronics you need to charge.
November 18, 2012
Rated 4 out of 5 by SazukiSenpai Expected no less from the Sheraton
Arrived earlier then the listed check in time and they already had the room ready and waiting for me and my friends arrival. The room was clean, well kept and the linens were fresh. The experience in the long run was great, only a few hick ups such as the power being lost on the day of our arrival which was an issue due to my friend having to keep his medication refrigerated and one of the beds was indented in the center.
March 24, 2014
Rated 1 out of 5 by eddie3014 Very Disappointed
While I found the facilities more that comfortable, I may not ever choose to stay at this hotel again. The relationship 1105Media / Campus Technology and the Sheraton have was highly problematic. No one at the Sheraton could assist me with the challenges we had with booking the room due to the reservation being made through Campus Technology's conference web site. As a result, extending a stay and getting an adjoining room was nearly impossible. Hours of effort across multiple individuals was required to get adjoining rooms. I was finally told to just show up at the hotel, and they would take care of it. It was resolved that evening, but its astonishing that this couldn't be resolved over the phone prior to arrival. It's clear that the relationship between Campus Technology and the Boston Sheraton was poorly developed, and that resulted in much of my travel.
Further, as we checked in, we changed the room billing from the card we reserved the room on to another card. This was also problematic. The night manager said they could not issue a refund for the one night that had already been charged to the card, and they would split the bill. The next day, I discovered through online banking that the entirety of the stay had been paid out of my second card. I spoke to the front desk about this that morning and was told they would issue an emergency refund on the first card and that there should not have been a draw on my account, only a hold, for the second card. After speaking with my bank, they assured me that the money had been taken by Sheraton. At check out, the refund had not come through in my online banking and the hotel was unable to issue a receipt that shows it had been processed. They said they "could see it on their screen" but could not print it. That's ridiculous.
My advice... end the Campus Technology registration of hotel rooms. Better training is needed of staff who would happily throw their colleagues under the bus as being incompetent. The culture of the desk staff is poor.
I'm sure the Campus Technology conference will be at the Sheraton in Boston next year, but I will be staying at the Hilton across the street. Worst hotel experience ever.
August 1, 2014
Rated 3 out of 5 by StevenJ2012 Expected more
The property is clean though showing its age. The elevators were inconsistent, railing missing in one. Had to push up arrow to call the car to go down. Wait staff in lobby lounge did not seem up to the task of working in a convention hotel. Bed linens crisp to the point of uncomfortable; out of softener or dyer temp set too high? Breakfast fare in Apropos good. Lap pool appreciated and used; temperature good though water was cloudy.
October 24, 2012
Rated 5 out of 5 by Cuddles1 Room comfort
The shade lets too much light into the room on the sides. You need a valance on both sides of the shade.
July 11, 2014
Rated 4 out of 5 by BrooklynJoan97 Valet parking was full: Huge inconvenience
The Sheraton was lovely: The room was spacious, (though it lacked a desk or table,) and the view was beautiful.
Unfortunately, the valet parking was at capacity and I had to find alternate parking. Once in the alternate parking lot, it took 40 minutes to find a space and then I had to carry my luggage on a long journey through a crowded mall to reach the hotel: Time consuming and incredibly inconvenient.
April 20, 2014
Rated 5 out of 5 by Jodum1 Stellar Experience
I brought my teenage grandson and his friend to the Anime Conference this past weekend. I had to book 2 nights separately due to availability when making the reservations. When I was checking in I asked the Front Desk person if it were at all possible to stay in the same room both nights. She went above and beyond in making this happen. The hotel is beautiful, our room was fabulous and the staff amazing. THANK YOU!
March 25, 2014
Rated 4 out of 5 by cbardy Great hotel
Great service, great room...would stay again.
July 14, 2014
Rated 4 out of 5 by KP13 Somewhat surprised
While the property was clean, I was surprised the rooms were quite small, especially the washroom. This may be standard for rooms in New England. Housekeeping was not consistent with resupplying coffee, water, towels, and bathmats. The shower did not have good water flow and there was no towel rack until the day before our departure. Staff was friendly and when we called for service in our room, they were prompt and efficient.
September 27, 2013
Rated 4 out of 5 by Cynthia57 Boston Spring vacay.
Great location but no room to negotiate rates or fees. No hotel shuttle but plenty of mass transit. Charges $9.95 a day for internet. Beautiful lobby with lovely scent waffing through the air. Great bartenders, good drinks and appetizers. Small bathroom, hard bed plenty of pillows. Door slam hard bring ear plugs or sleeping pill. Light came in around b Lindsay need eye visor past dawn.
May 7, 2014
Rated 2 out of 5 by Bruce59 The hotel could use some improvement
The TV sets are all great size but you have an analog instead of digital signal so picture quality is awful and there are no controls to improve the quality or size of the picture - very disappointing. The parking situation is horrible - signage is poor and the service is very slow and frustrating. Laslty, the fact that you charge for WiFi access in the rooms was annoying as well especially considering it's free in the lobby.
September 3, 2012
Rated 4 out of 5 by Loey16 This hotel is in a great location
I had a nice Jr. Suite with beautiful views of the river. I wish they positioned the desk in the room at the window so that I could enjoy the views while I worked. The desk was in an alcove in the corner. The bathroom was also very small. The bed was very comfortable. I had concierge access and noticed that the breakfast was exactly the same every morning. I think they should mix it up a bit. Over all my stay was excellent
January 16, 2014
Rated 5 out of 5 by BT949 Wow
We were in town for a show at Boston University and had dinner, late drinks and breakfast at the hotel. The food was good, but the staff was EXCELLENT!!!
They were able to get us out the door on time for the show then handle 20 of us for after show drinks. Jimmy for dinner (I think), Henry was excellent, and the breakfast staff was superb.
I am so impressed with the entire staff, well done.
April 27, 2014
Rated 4 out of 5 by SNA713 Better Customer Service/Staff Responsiveness
I was in Boston for a major conference from July 13 - 17, 2014 and this hotel was listed as a conference participating hotel. With that said one would think that the hotel would be prepared for a large influx of guests.
I checked- in at 2:30pm on Sunday, July 13 and was told that rooms were not available. This was understandable since official check in time was 3:00pm. The clerk took any cell number and indicated that I would be contacted when the room was ready. I never received a call and on checking back at 5:30pm found a long line – almost out the door, for regular check-in. I instead went to the SPG desk only to be rudely informed by the clerk there that since I wasn't a preferred member I couldn't check- in there. After explaining that all I needed was a room key, her attitude changed somewhat - but the damage was already done. I should also add that there was also a long line for check-out 4 days later due to insufficient staff.
During the stay there was a false fire alarm at 4:45 am one morning and in speaking with other hotel guests, it was noted that there was a similar occurrence two nights prior. Therefore, one would think that the problem that triggered the false alarm earlier would have been corrected.
The room had a non-working coffee machine. This was brought to room service's attention early in my stay but it was never replaced.
Overall, although my stay was good, I expected better from the Sheraton brand and am not sure I will voluntarily stay at this particular hotel again.
July 22, 2014
Rated 5 out of 5 by Roobear Great Stay
Quick trip but comfortable and a nice hotel
July 13, 2014
Rated 2 out of 5 by wtwtwt Not up to par with Sheraton name
1. heater did not work in room.
2. view was super bad, even though i paid for an upgrade. i hate to imagine what it would have been without an upgrade
3. pool, fitness area is great!
4. lounge on 29th floor is great, but rules were not clear. is it only for platinum or gold members? or everyone? or just a few? it was not clear and many guest were allowed that were not platinum members. just be consistent.
April 6, 2014
Rated 4 out of 5 by Roger99 Some improvements necessary
My room was fine and spacious. The property feels a bit dated, but it is clean and I can't really fault it.
Generally, the service is of high standard. The staff inside are willing, able and enthusiastic. The line for check-in on my arrival was even greeted by the GM Angela (at least I think it was her) greeted us all and offered personal tips for our stay in Boston!
But the outside staff are something else. Rude and unhelpful. I arrived after a long transatlantic trip with a large 77lb case, large difficult tube for display panels and a rucksack. Did I get any assistance? did anyone get the door for me? No! Although inside a helpful young (managerial) man did find a trolley and someone to take my bags up.
The same thing happened on departure. I asked for someone to get my bags down, which now included another case. he was despatched to the room, but after 10 minutes had not returned so I went and got all 4 bags myself!
May 22, 2014
Rated 5 out of 5 by CliffyCliffman Great stay
We were in town for one night and the experience was excellent. Staff was attentive and the facility was in very good condition. Room was clean and non musty.
The only items that I can think of to critique was our room was close to elevators so we could here them running up and down and the valet parking was $49. Overall a great stay.
June 3, 2014
Rated 4 out of 5 by Inspired Great Location
The hotel is in a good spot relative to the Christian Science Church where we had a conference. I think the elevators need to be upgraded. It took too long to wait for one, especially when one is suppose to meet someone in the lobby. The consierge could have been more knowledgeable about the area to offer help. The instructions given to take the subway was way off and fortunately we got it right after talking with others.
July 26, 2012
Rated 1 out of 5 by Michael13 Sheraton Boston
The hotel itself was OK. The bathrooms were extremely small and the rooms need to be more sound proof. Very well located. However the food and beverage areas both the lounge and the restaurant service was deplorable! I have over 20 years experience in the hotel and restaurant business and I now travel extensively so I spend a lot of time in hotels and restaurants and this was by far the worst service I have ever received.
October 24, 2012
Rated 4 out of 5 by fowl03 Valet parking
I used the valet parking. I had an early flight out of Logan. i called the Valet desk and left a message on phone well ahead of time. The care wasnt ready when I checked out. I had the woman at the front desk call. She said she would take care of it but nothing was done. The bell captain found the vfalet person only after I tracked the Bell Captain down. An unnecessary hassle, especially for a 46.00 valet parking charge.
August 20, 2012
Rated 4 out of 5 by MensaMikey Nice Place to Stay
Great bed, great sleep. Only thing that didn't work was the exhaust fan in the bathroom. Otherwise, everything was fine.
July 7, 2014
Rated 5 out of 5 by MTH1 lovely suite!
This hotel far exceeded my expectations. Check in service was outstanding, and we were even invited to upgrade free of charge to a suite, a fabulous surprise! Corner suite, lovely views on two sides. Contemporary, sleek decor, spotless room in tip top shape. Location extremely convenient, one rainy evening we shopped and dined without even going outside! Pool facility surprisingly large, well kept and spotlessly clean.
December 12, 2012
Rated 3 out of 5 by Wenste Sheraton Boston Hotel
The hotel was overpriced and underwhelming. Most of the time walking around inside was like walking inside a refrigerator. The meeting rooms hallways and common areas were way too cold.
When I was walking back to the hotel from inside the mall I could tell where the Sheraton was because the area outside the hotel entrance dropped 10 degrees.
The carpet in my room was dirty there was dirt in the corners and dust all over the lamps.
The heater sometimes worked and sometimes not. I had the temperature up to 80 most of the time and it was barely comfortable.
Probably the most disappointing thing was the room service, which I did not do. The food and beverage menu prices were outrageous and on top of that you were charged gratuity, and an administrative fee!! (really) tax and state tax. ABSURD
I have recommended that the conference I attended never be held ther again.
October 6, 2012
Rated 5 out of 5 by Bronx53 Beautiful room, corner suite
The room was neat and clean, the amenities were excellent, and refilled as needed, the comfort of the bed was very good,
July 7, 2014
Rated 5 out of 5 by ADSN Thank you :)
Traveling is hard: delayed flights, room issues, unhelpful staff... not the case here. Two thumbs up to the Sheraton and their staff.
A colleague and I were traveling together for a meeting. Our flight was delayed and we arrived to the hotel at 2am. When we got to our room, there was only one bed. We went down to the front desk and they fixed it immediately, with a smile. Also, at the end of our trip, we were able to find an earlier flight to return home. At 1pm on Saturday we learned we would leave that same evening, and therefore no longer needed to stay in the hotel Saturday night. 'No problem, we'll take care of you'. That is what they said at the front desk. So refreshing in today's world of 'no, sorry, there is an extra fee, cannot do it'. Again, thank you.
On a different note: the location of the hotel is SUPERB, close to a variety of great restaurants on Boylston and Newbury street.
April 7, 2014
Rated 4 out of 5 by Larry39 There for a convention
The staff was very courteous. The room was a decent size. The pool was rather nice for doing lap swimming.
July 7, 2014
Rated 3 out of 5 by MDSRN No room service
Unfortunately there was no room service available due to remodeling and this was a problem since there are no refrigerators in the room. While told by the front desk that the bar area had snacks and such, this was not the case when we went to have coffee and dessert at 9:30 PM. Room was very clean, though the bathroom is so tiny that you have to close the door to have enough room to move even a little.
March 12, 2014